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    llers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your
    The ABC's of Online Customer Support
    Want to provide great online customer support? Want to provide the kind of customer support that will grow your business, by building customer loyalty and satisfaction? It’s not as hard as it sounds! Just remember your ABC’s.A-Add valueDon’t just do the bare minimum when it comes to providing customer supp
    One of the key characteristics of a good web hosting company is 24x7 technical support. This support shouldn't be limited to hardware and software issues but also things such as integration with payment gateways, installation of SSL certificates, help with extra features like autoresponders and RSS feeds, etc.

    Unfortunately, the technical support at most web hosting companies is not up to the necessary standard. Many of them make big claims but they often don't invest enough in their support staff and systems.

    Some hosts aren't even really hosting companies - they're resellers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your i

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    issues but also things such as integration with payment gateways, installation of SSL certificates, help with extra features like autoresponders and RSS feeds, etc.

    Unfortunately, the technical support at most web hosting companies is not up to the necessary standard. Many of them make big claims but they often don't invest enough in their support staff and systems.

    Some hosts aren't even really hosting companies - they're resellers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your

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    RSS feeds, etc.

    Unfortunately, the technical support at most web hosting companies is not up to the necessary standard. Many of them make big claims but they often don't invest enough in their support staff and systems.

    Some hosts aren't even really hosting companies - they're resellers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your

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    g claims but they often don't invest enough in their support staff and systems.

    Some hosts aren't even really hosting companies - they're resellers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your

    Who are Those People You're Selling To?
    If you're in the IT business, that's an important question.Most marketers are keen to profile their prospects. For some products and services, these may be 'people with a large lawn', 'married couples over retirement age' or 'students living away from home'.What about your targets? Perhaps 'businesses running
    llers who are essentially a middleman between you and the company on whose servers your site is actually hosted. These resellers have to take your issues to the hosting company when something goes wrong - adding to the time it takes for a resolution.

    Before you choose a web host, you should put in a little effort to assess the quality and competence of the host's technical support staff. If something goes wrong with your website, it's these people you'll be dealing with.

    What You Should Be Checking

    Call their customer support and inquire about the host's maintenance routines and availability, as well the support person's professional certification, years of experience, years working with the host, etc.

    Ev

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