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Add You - Make Communication Work For You
Look at all the most successful athletes and business people, they ALL have coaches. So what does that tell you? Well, for one thing, stop being so darn independent!Ever since childhood we were taught in school to NEVER look at another student's test or discuss how to solve a problem. Sure there are times when you worked together when working on fun kid projects in the classroom and singing "Yankee doodle" toget
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gos
Forgive what may seem like a bit of a theoretical argument today. Sometimes you have to step back and get a sense of the biggest picture in order to understand how all the simple, practical parts relate.Small business is often held together with sweat, creativity and a heavy use of duct tape. (In case you ever wondered where I came up with the term Duct Tape Marketing.) That's the outer reality of small business. T
Differences in communication styles or the communication styles themselves are often the cause of problems, rather than the content that's being communicated. Often we see these problems occur when the topic is difficult; no one has trouble communicating around the success of the project, the awards ceremony for the team, and the overall good health of the company!
What if the topic is difficult?
When Jane and Bob need to discuss a problem, a broken commitment, or a difficult situation, they use the following formula.
CPR
* Content
* Pattern
* Relationship
Content
The first time a problem occurs, talk about the content what happened. Usually it's a single event, and it only involves the here and now.
Pattern
The next time the problem occurs, talk about the pattern what has been happening over time. Patterns acknowledge that problems have histories, and histories make a difference. Frequent and continued violations affect the other person's predictability and eventually upset trust and respect.
Relationship
If the problem persists, talk about the relationship what's happening to us, and why does this keep recurring. Relationship concerns are bigger than content or pattern. The string of disappointments has caused you to lose trust in the other person. You doubt his competency, you don't respect or trust his promises, and it's affecting the way you treat one another.
Clearing the air
Jane and Bob make communication work for them by being clear about their expectations as well as about problems that come up. You need to do the same. Don't be vague!!! Be specific about what you want and by when.
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or goss
When applying to any type of Construction Job, there are several things you should make sure you DO NOT do. Do not .Make it too short. By pulling out the most relevant skills and abilities to the job, you can then elaborate and extend information on these. You want to show them you are capable of doing the job and have the skills and experience to be able to perform what they need.Make it too long. Do not w
What if the topic is difficult?
When Jane and Bob need to discuss a problem, a broken commitment, or a difficult situation, they use the following formula.
CPR
* Content
* Pattern
* Relationship
Content
The first time a problem occurs, talk about the content what happened. Usually it's a single event, and it only involves the here and now.
Pattern
The next time the problem occurs, talk about the pattern what has been happening over time. Patterns acknowledge that problems have histories, and histories make a difference. Frequent and continued violations affect the other person's predictability and eventually upset trust and respect.
Relationship
If the problem persists, talk about the relationship what's happening to us, and why does this keep recurring. Relationship concerns are bigger than content or pattern. The string of disappointments has caused you to lose trust in the other person. You doubt his competency, you don't respect or trust his promises, and it's affecting the way you treat one another.
Clearing the air
Jane and Bob make communication work for them by being clear about their expectations as well as about problems that come up. You need to do the same. Don't be vague!!! Be specific about what you want and by when.
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gos
INTRODUCTION TO HOW TRADITION STALLS IMPROVEMENTSIf It Ain't Broke, Don't Fix ItA motorist asks a farmer for a glass of water. The farmer obliges, using a hand pump to draw water from a well. The pump handle turns close to a board, and the farmer curses as he scrapes his knuckles against it.Motorist: Why not move that board? It serves no purpose.Farmer: It's been there since my father's time. I
Pattern
The next time the problem occurs, talk about the pattern what has been happening over time. Patterns acknowledge that problems have histories, and histories make a difference. Frequent and continued violations affect the other person's predictability and eventually upset trust and respect.
Relationship
If the problem persists, talk about the relationship what's happening to us, and why does this keep recurring. Relationship concerns are bigger than content or pattern. The string of disappointments has caused you to lose trust in the other person. You doubt his competency, you don't respect or trust his promises, and it's affecting the way you treat one another.
Clearing the air
Jane and Bob make communication work for them by being clear about their expectations as well as about problems that come up. You need to do the same. Don't be vague!!! Be specific about what you want and by when.
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gos
If you're a business owner, there are many reasons to hire a freelance writer: One very significant reason is that your staff doesn't have the necessary skill set to handle all of the needs of your business, and the workload isn't heavy enough to hire a full-time employee. The fact of the matter is, that freelance writers are used by businesses of all sizes for everything from improving web content to drawing up contracts
Clearing the air
Jane and Bob make communication work for them by being clear about their expectations as well as about problems that come up. You need to do the same. Don't be vague!!! Be specific about what you want and by when.
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gos
All small business owners dream of greater leverage which means the reaping large profits from a simple inexpensive tool. So they look around for tools, tactics or software that will give them an edge. But they miss one of the most effective tools that sits right under their nose. The profit-building tool that most small business people miss is the toll free number.Independent surveys have shown that toll free numb
Vague: "I need this finished right away." Clear: "I need this research document complete and to me by Wednesday."
Vague: "It's important for you to play well with the other departments." Clear: "In order for your department to work effectively with _____ department, you need to discontinue bad-mouthing or gossiping about the ________ department and their problems to your staff. Discuss any issues you have with that department head or with me."
Don't assume that because you made a statement or request the other person has agreed. Ask her! "Monica, I'd like this project completed and results to me by next Thursday. Is there any reason you can't deliver it by then?" Confirm with her that she not only will deliver what you requested, but also by the date needed.
Tying it up
At the end of the conversation, ask the person to explain to you what he believes you want. This provides you the opportunity to make sure he heard you correctly, and, if not, to change or modify what he thinks.
Often, the gap between your request and what you receive is because of misunderstandings about the specifics.
Armed with the CPR (Content, Pattern, and Relationship) and understanding the necessity of being clear, Jane and Bob have the tools to build and maintain an effective work environment with individuals who understand what's expected of them.
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