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Add You - Profiles of the Powerful: Advertising Exec Steve Grasse
Business Coach Explains To You How To Add Value ntry. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times.There are many business owners and staff that are unaware of how much they are damaging their business – by not doing the ‘little things’ that add value to their product or service.Seemingly simple or even trivial things can make the difference between an unhappy customer and a raving one.But there’s a warning here.Adding value, or going the extra mile doesn’t usually mean you have to walk over hot coals for your customers.And it doesn’t mean you have to give away profit either.In most situations it’s the opposite.All you have to do is the little things – the ‘little things’ that make a big difference to the CUSTOMER.So don’t worry about giving away a lot of product, or a lot of times to ‘add value’ just use plain old good manners.Let me give you an example.I worked with a business that installed computer cabling. The size of a good order was about $50K to $250K worth of cabling.The technicians that installed the cable were specialists and had a high degree of specialized knowledge. And they believed that they were doing a great service to their client by installing their cables.But they got a lot of complaints… and do you know what for But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He Sample Business Forms After ten minutes with Ed Tettemer in the offices of the agency he founded with partner, Steve Red, you begin to understand the agency's passion for excellence. After an hour with Ed, you begin to understand the intensity of his personal passion. You begin to understand it but I have a feeling that, even after days and days of exposure to him, you probably wouldn't get the whole picture.Many of us who are interested in starting a new business often don't know about the procedures that are required to be fulfilled. Thankfully, we have the Internet where one can go through literally hundreds of web sites, which can teach you a lot about starting new venture, both big and small. Whenever you are thinking of starting a new venture, you think of business forms. There are hundreds of kinds of forms which are needed before and after starting a business. The best way to learn about these forms is to download them from online resources. One can also come across sample business forms on the Internet, which you could practice with before going in for the actual business ones.Sample business forms help you select a business that takes advantage of your skills and experience. You can gauge your expertise for yourself in a particular business, when you list out the various things that are asked for in these forms. You no longer be perplexed. Sample business forms enable you to rate your interests and compare them with various business opportunities, to begin with. Once you are through with choosing the right business to start, you can go about rating your venture in relation to different functional ar "Passion," the word, may seem descriptive of a complicated set of feelings and opinions. Oddly, in thinking about Ed Tettemer's passion for his agency and its clients, it seems rather simple. It's just that he wants everything to be excellent: excellent clients, excellent co-workers, excellent marketing solutions, excellent creative executions, excellent everything. "Where'd you go to college, Ed?" (A question most interviewers ask without expecting surprises in the response.) "Never went to college. Dropped out of high school and never looked back. Got my college degree at the Elkman agency and my graduate degree at Earle Palmer Brown." Maybe it's best to start at the beginning. Ed was born and raised and was "scared of the city," living in a rather parochial environment. His Father was a sheriff in Bucks County and his Mother worked as a secretary in the office of the small township where they lived. Theirs was a simple life, a good life in a small town atmosphere. He and his Dad fished a lot and they ate what they caught. The vegetables on their table came from their garden except for the mushrooms they harvested after heavy rains. It seemed to be an uncomplicated existence far from the pressures and tensions of traditional business, especially the advertising business. Dad was pretty much occupied with his job and the politics of the community. Mom was more influential on the lives of Ed and his older brother. Neither parent made strong suggestions about what Ed and his brother did to prepare them for a career. They were good people and Mom, especially, influenced the way Ed has turned out. She was passionate about music and books. Ed is, too. She preached, "Keep your eyes and ears open." Ed tries to do that. All she wanted for her children was for them to be happy and she didn't try to control their every move. Today, Ed appreciates that. His childhood was a happy one. He liked to fish. He played a lot of baseball. He was a fairly typical American kid. Then, when he was in high school, there was a dramatic change. It was called the Viet Nam War. Consistent with how many people felt at the time, his older brother took off for Canada to resist the war. That had severe, negative impact on life in peaceful Bucks County. Overnight, the Tettemer family became pariahs. Friends deserted them. The community changed its view of them. Church changed. Bad stuff! Clearly, that situation had a powerful influence on Ed's psyche. He dropped out of high school and spent over three years hitch hiking all over the country. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times. But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He The Truth About Word Of Mouth Promotion - Some Things You Might Not Know excellent everything.We all know word of mouth is one of the most powerful forms of advertisement available to a business of any size. But there is more to the word of mouth concept than many business owners know.As a business owner some of your best leads have likely been referred by previous customers. Positive feedback from one consumer to another is one of the most powerful forms of free advertisement on the planet.But did you know you can actually have more control over your word of mouth promotion? It’s true – this form of media is not just the spontaneous result of good customer service and we as business owners can actually stimulate the growth, or perceived growth, of word of mouth promotion for our ventures.I recently went to a marketing seminar sponsored by a local broadcast TV station. One thing I found very interesting was the story of a car salesman who asked all his walk-in prospects how they found his dealership.Being the smart marketer, he not only asked his new leads point blank about this, he had them fill in a quick questionnaire after they made a purchase. On many occasions, he noticed people would tell him at first ‘word of mouth’ was how they heard about him, and then check the box "Where'd you go to college, Ed?" (A question most interviewers ask without expecting surprises in the response.) "Never went to college. Dropped out of high school and never looked back. Got my college degree at the Elkman agency and my graduate degree at Earle Palmer Brown." Maybe it's best to start at the beginning. Ed was born and raised and was "scared of the city," living in a rather parochial environment. His Father was a sheriff in Bucks County and his Mother worked as a secretary in the office of the small township where they lived. Theirs was a simple life, a good life in a small town atmosphere. He and his Dad fished a lot and they ate what they caught. The vegetables on their table came from their garden except for the mushrooms they harvested after heavy rains. It seemed to be an uncomplicated existence far from the pressures and tensions of traditional business, especially the advertising business. Dad was pretty much occupied with his job and the politics of the community. Mom was more influential on the lives of Ed and his older brother. Neither parent made strong suggestions about what Ed and his brother did to prepare them for a career. They were good people and Mom, especially, influenced the way Ed has turned out. She was passionate about music and books. Ed is, too. She preached, "Keep your eyes and ears open." Ed tries to do that. All she wanted for her children was for them to be happy and she didn't try to control their every move. Today, Ed appreciates that. His childhood was a happy one. He liked to fish. He played a lot of baseball. He was a fairly typical American kid. Then, when he was in high school, there was a dramatic change. It was called the Viet Nam War. Consistent with how many people felt at the time, his older brother took off for Canada to resist the war. That had severe, negative impact on life in peaceful Bucks County. Overnight, the Tettemer family became pariahs. Friends deserted them. The community changed its view of them. Church changed. Bad stuff! Clearly, that situation had a powerful influence on Ed's psyche. He dropped out of high school and spent over three years hitch hiking all over the country. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times. But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He Umbrellas FORE Business - Promotional Golf Umbrellas m their garden except for the mushrooms they harvested after heavy rains. It seemed to be an uncomplicated existence far from the pressures and tensions of traditional business, especially the advertising business.It’s a well known fact that all executives love to golf. It’s no wonder, then, that some of the most popular executive gifts are golf related. If your clients and CEOs of companies you do business probably own a complete set of club cozies, it’s time to consider promotional printed umbrellas.Those that play golf regularly have definitely been caught in their fair share of afternoon rain showers. Being prepared for these surprise storms can make a huge difference in ones game. Take a few minutes to put some thought into the promotional golf umbrella you choose and they’ll reach for yours each and every time the rain drops start falling.Size Matters Wide umbrellas are best for the golf greens. Choose one that is at least 30 inches wide. The Wentworth Golf Umbrellas, sold online, feature a 30 inch wide canopy and are available at a reasonable price – starting at just ?3.85 each.Miniature umbrellas are typically any under 29 inches wide. These are usually offered at a discount. While they can save you a little money, they don’t offer the coverage most golfers require when the rain comes pouring down.Shaft Material You don’t need to tie a key to a kite and fly it in a thund Dad was pretty much occupied with his job and the politics of the community. Mom was more influential on the lives of Ed and his older brother. Neither parent made strong suggestions about what Ed and his brother did to prepare them for a career. They were good people and Mom, especially, influenced the way Ed has turned out. She was passionate about music and books. Ed is, too. She preached, "Keep your eyes and ears open." Ed tries to do that. All she wanted for her children was for them to be happy and she didn't try to control their every move. Today, Ed appreciates that. His childhood was a happy one. He liked to fish. He played a lot of baseball. He was a fairly typical American kid. Then, when he was in high school, there was a dramatic change. It was called the Viet Nam War. Consistent with how many people felt at the time, his older brother took off for Canada to resist the war. That had severe, negative impact on life in peaceful Bucks County. Overnight, the Tettemer family became pariahs. Friends deserted them. The community changed its view of them. Church changed. Bad stuff! Clearly, that situation had a powerful influence on Ed's psyche. He dropped out of high school and spent over three years hitch hiking all over the country. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times. But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He The Benefits of Shrink Wrap Machines y to control their every move. Today, Ed appreciates that.Industrial shrink wrap protects and groups products during shipment. The shrink wrap film is plastic and, when heated, it shrinks and conforms to the products’ shapes to protect them from dirt, moisture, and damage in transport. Different types of shrink wrap film as well as different types of shrink wrap machines are available for the different needs of companies that use shrink wrap.Smaller, portable machines are used by artists to wrap their paintings for a professional look that protects the art. These shrink wrap machines start around $200. Larger, more expensive and electronic shrink wrap machines are used to seal items like letters, boxes, linens, and videogames, either individually or in bulk. These shrink wrap machines can cost up to $35,000, and can process hundreds of items an hour.The type of shrink wrap equipment needed depends on the size of the item to be shrink wrapped and how fast it needs to be wrapped. Some machines are designed to package items small like CDs; other machines package large boxes. Some machines can package a few items an hour, others hundreds. The larger, faster machines must often be permanently installed, whereas the smaller, slower, and cheaper shrink wrap mac His childhood was a happy one. He liked to fish. He played a lot of baseball. He was a fairly typical American kid. Then, when he was in high school, there was a dramatic change. It was called the Viet Nam War. Consistent with how many people felt at the time, his older brother took off for Canada to resist the war. That had severe, negative impact on life in peaceful Bucks County. Overnight, the Tettemer family became pariahs. Friends deserted them. The community changed its view of them. Church changed. Bad stuff! Clearly, that situation had a powerful influence on Ed's psyche. He dropped out of high school and spent over three years hitch hiking all over the country. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times. But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He The Hangover Handbook - And a Cure For The Marketing Blues ntry. He found ways to make enough money to do a lot of both savory and unsavory things. He was a confused young man wandering the country during confusing times.I picked up a copy of 'The Hangover Handbook - 101 Cures For Humanity's Oldest Malady'... not just in case I have some holiday cheer... but to get some awesome ideas for 2007 marketing promotions.There is a solid chapter of 101 ways to cure that hangover... as well as some hilarious chapters on:Boozer's Eye Chart, Great Drunks of History, I bet you don't know this... The pub survivors guideAnd the chapter that EVERY marketer should have on their book shelf...'The Boozers calendar - 366 amazing, fun, bizarre, offbeat, odd, unusual, weird, staggering, stupendous, delightful, true and invented reasons to have a drink every day of the year'A mouthful to say the least (and yes, pun intended)Think about all the different ways you could build marketing promotions around days like:March 22, 1766 - Explorer James Green Eaten by Cannibals, March 7 - Lassies Birthday, June 1 - Marilyn Monroe's birthday, June 13 - Alexander the Great dies from over eating in 323 BC, August 16, 1848 - Worlds first department store opens, October 5, 1872 - Picture postcard introducedYes, these are abstract - and bizarre - that's the whole point!Creating special promotions is a fab But he never lost touch with his Mother and Dad so, ultimately, he went home to Bucks County and found a job working as a glorified gopher for the Doylestown Intelligencer. He ran ads back and forth from the paper to its small, retail advertisers. He says, "I guess I was a junior account executive and didn't know it." He delivered ad proofs, started helping small stores with their ad copy and quickly learned how those small retailers did their newspaper advertising. During the year at the paper, he got to know and got to be friendly with many of his customers. He realized that most of them didn't have a lot of confidence in the help they were getting from the paper. He believed that he could help them do better advertising, advertising that actually worked and could be tracked. He doesn't know why he believed that but he believed it. He remembered Pete's Place in a rather nostalgic way. Pete's Place was a restaurant in Ottsville just north of Doylestown. Their ad always ran on the same page with other restaurants. All of the ads were the same size, were laid out in a conventional rectangle and had many of the same messages: good food, low prices, family atmosphere, etc. Pete's Place was pretty much the same as a lot of places in that part of the country. Except for one thing. Their logo and sign was a big wagon wheel. After Ed convinced them to try to look different, their next ad was designed to be round. It stood out nicely on the page with all the rectangles. Someone once said that good advertising should zig when the competition's zags. While Ed didn't refer to that specific quote during our interview, much of what he said about Pete's Place and about Red Tettemer's work seems to support that "Zig if they Zag"idea. Ed reflects, "I think I made six bucks on the work I did for Pete's." The result? He worked with mostly small retailers for four years and developed a keen understanding of how the retailer thinks and of what it takes to motivate consumers to respond to advertising and promotion. In his own words, "I guess I didn't really know what I was doing but I liked my clients, worked hard and made a decent living." Marriage followed as did a move into Center City where he, wife Lyn and daughter Jessie still live. His first job in the city was with the old Elkman Agency where he claims to have started "Knowing nothing." His boss, Creative Director Jim Block, promised to make him into a copy writer and further promised that he would like doing it. Jim did what he promised and Ed did like it. He had five productive years there but was always the junior writer. He needed more. Off to Becker/Kanter (now Panzano & Partners,) he soon learned the logic of focusing on vertical businesses. He was a senior creative director there working almost exclusively on shopping center advertising and promotion. The "vertical" idea had great influence on him in the early days of Red Tettemer when they spent most of their effort with cable TV and entertainment accounts. He was recruited to Earle Palmer Brown where three factors influenced his thinking and his behavior. First, Brian Meridith, then the head of creative at EPB, showed him how important it was to have a good idea at the beginning of creative execution. "What's the idea? What's the idea?" was hammered into his consciousness. Second, he formed a new perspective about "vertical." While it's valuable and, at times, necessary, to focus on specific industries, it's also valuable and stimulating to have
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