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Add You - Intranet Portal - Business Case ROI
Why Communication Skills Don't Work In Customer Service cture investment than it is an application.Every time my firm conducts communication skills training, we know someone is going to object.“That doesn't work. Everybody's heard of active listening. You can't use that stuff anymore.”And we have to admit, there's a lot of truth in that. Everyone has heard of active listening. And it doesn't work for many people much of the time.But communication skills can work for your staff.The problem usually isn't the skills. It's the way people are trained to use them. Learn to use communication skills effectively, and they can create happy customers and higher income.There are two components to good communication skills: (a) the skills themselves, and (b) what you're trying to do (your intention) when you use them. Many employees learn communication skills from manuals. A As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content m Stepping Into the Role The days of easy money are overThe I’s are dotted, the T’s are crossed, the papers are signed. You are a proud, new owner of a promising franchise! You are completely exhilarated about this new opportunity, finding yourself passionate about your work…perhaps for the first time in your life. You look at yourself differently. You carry yourself differently. Your perspective is beginning to change as you take on the responsibilities of making a franchise work, and work well. You are up for the challenge, and everything about you shows it. And when you realize that you’ve arrived at this place, this “zone”…that’s when you know you’ve “stepped into the role”…and nothing could feel better.“Stepping Into the Role” is a crucial element of franchise ownership, as each step you take down the path of business development will either br In these post-dot-com days of the 21st Century, the hype attached to IT is well and truly over. The modern Board is deeply suspicious of large IT projects with questionable benefits and a long-term payback period. The good news is that a world-class portal implementation has the power to completely transform your organisation and touch everyone, from the office of your CEO to the lady in the canteen. First a little on Costs Sorry, but the cost of the software is only a relatively small part of the overall bill; with other major costs in hardware, process change and integration activities. Your first (and major) portal project is (in terms of cost) more an infrastructure investment than it is an application. As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content ma How to get Reciprocal Links to your Website ge IT projects with questionable benefits and a long-term payback period.Targeting more number of visitors and increasing the number of visitors to your website requires extensive effort in Reciprocal Linking.Getting reciprocal links is not all that difficult. All you need is a good website and then little patience to get the links. There are many benefits of having links to your site. The obvious benefit is the increased traffic. The additional links add value to the visitors' experience. As they come and visit your site they may find useful links to other sites also making it a better experience. In case you are selling an excellent product you can start a great affiliate programme also. These links are an excellent way to improve the search engine rankings also.Some great ways to get reciprocal links are:· Place other links on your site and then requ The good news is that a world-class portal implementation has the power to completely transform your organisation and touch everyone, from the office of your CEO to the lady in the canteen. First a little on Costs Sorry, but the cost of the software is only a relatively small part of the overall bill; with other major costs in hardware, process change and integration activities. Your first (and major) portal project is (in terms of cost) more an infrastructure investment than it is an application. As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content m How You Can Get Any Site Indexed By End Of Today isation and touch everyone, from the office of your CEO to the lady in the canteen.Yes, it's no longer rocket science to get any site indexed by the search engines. With the necessary information and tool at your disposal it has become increasingly easy.But sadly, only a few people are able to do this.When it comes to getting sites indexed by the search engines, it all comes down to putting the links to the site(s) you want indexed on sites (or blogs) that search engines visit regularly.I wonder if you are aware that there are sites that the search engine spiders visit many times a day.By simply having your links on such sites, you are sure of getting indexed faster than you can imagine.For example, sites like CNN.com, BBC.com, etc all get visits many times daily from the major search engine robots.I know what your next dilemma is.How o First a little on Costs Sorry, but the cost of the software is only a relatively small part of the overall bill; with other major costs in hardware, process change and integration activities. Your first (and major) portal project is (in terms of cost) more an infrastructure investment than it is an application. As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content m Facelift Your Website ll part of the overall bill; with other major costs in hardware, process change and integration activities. Your first (and major) portal project is (in terms of cost) more an infrastructure investment than it is an application.How many times have you refreshed the graphics or content of your website? Twice? Once? Not at all?Many businesses are still hosting first-generation sites that went up at the turn of the millennium. Likewise, the majority of these sites are pass? by today's "make-it-useful" standards. Sometimes embarrassingly so.Internet-savvy businesses will refresh the content on their websites regularly. Think about the impression a site that's a year out of date will have on visitors.It takes a little dated information for visitors to conclude they've hit a dead end . Plus, when a big-deal client clicks on your "urgent" invitation to attend an upcoming seminar, only to find that the event came and went a year ago he will feel annoyed and foolish. And you'll be toast.So consider this a no As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content m Is A Fitness Franchise The Best Business Opportunity For You? cture investment than it is an application.If recent media coverage were any indication, it would appear that virtually nobody in the United States has had any success at losing weight. Crash diets, weight loss pills and get-thin-quick gimmicks are more prevalent than ever, yet two-thirds of our population is still overweight. Even more startling is the fact that approximately one-third of the people in our country are clinically obese.Yet more and more Americans are finding that weight loss success is not only within their grasp, but also actually easier to achieve than they thought possible.Due to the rapid growth of women-only circuit-training gyms, women in particular are finding that weight loss is an achievable goal. Workouts just for women have become a common sight from sea to shining sea, with the International Health, Rac As a rough rule of thumb (for a user base >10,000), budget for ?250 per desktop to put in the essentials (including portal and content management solutions). If you are also integrating to (and exposing) your ERP or CRM systems, add ?150. Direct Benefits Based on my experience, Direct Benefits (those that you can directly bake into line budgets and make an individual directorate accountable for realising) are only 20-25% of the total prize and will not generally cover the portal implementation costs by themselves. Direct benefits include reduced printing and distribution costs, decommissioning legacy intranets and FTE savings in operational areas (including IT development & support, Finance & Procurement ledger processing and HR employee services). Soft Benefits include improved employee satisfaction, better communication and corporate belongin
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