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    What To Do When You've Blown It
    It’s bound to happen sooner or later – yes, even to you and your business. Sometime or other, you will make a blunder that upsets a customer. It may be an employee mistake (honest or intentional), it could be a defective product, it c
    ng handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the optio
    Invest Time in a Night on the Town
    A few years ago, I had the pleasure of spending some time in Charlotte, North Carolina training with the great Jeffrey Gitomer, author of The Little Red Book of Selling. As our time together came to a close, I had one last question f
    Do you think anyone has declared moving type to be the end of civilization in the same way people said typewriters were killing letter writing, telephones were isolating people, and television and the Internet were isolating young folk from other people? Did anyone rouse the mob to drive out that wicked Johannes Gutenberg and his dreadful machine? Certainly the people who said that telephone was killing the art of letter writing have yet to suggest that email is bringing back that same historic art.

    Obviously, few emails are works of art, and you can’t write and email in a graceful flowing hand on beautiful soft cr?me paper with an intense and delightful color of ink. But then, most people can’t write in a graceful flowing handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the optio

    Vending Machines - A Brief History
    Vending machines. Can't walk into a store without bumping into one of these tempting titans. A friend of mine tells me that at his local supermarket they have vending machines that sell everything from smokes, to candy to trading car
    levision and the Internet were isolating young folk from other people? Did anyone rouse the mob to drive out that wicked Johannes Gutenberg and his dreadful machine? Certainly the people who said that telephone was killing the art of letter writing have yet to suggest that email is bringing back that same historic art.

    Obviously, few emails are works of art, and you can’t write and email in a graceful flowing hand on beautiful soft cr?me paper with an intense and delightful color of ink. But then, most people can’t write in a graceful flowing handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the optio

    Poor Performance - Your Options For Dealing With It Effectively
    Poor performance is an issue that faces any manager from time to time. You can deal with it in several ways:• Put up with it (not to be recommended)• Re-brief or train to allow performance to improve.• Re-assign
    le who said that telephone was killing the art of letter writing have yet to suggest that email is bringing back that same historic art.

    Obviously, few emails are works of art, and you can’t write and email in a graceful flowing hand on beautiful soft cr?me paper with an intense and delightful color of ink. But then, most people can’t write in a graceful flowing handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the optio

    The Business of Better Communication
    Are you in a world of talk or a world of hurt or frustration? Either you’re in the business of better communication or you’re not in business at all, y’all. For example, what do you feel is the missing key to unlock a closed or locked
    nd you can’t write and email in a graceful flowing hand on beautiful soft cr?me paper with an intense and delightful color of ink. But then, most people can’t write in a graceful flowing handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the optio
    Never Hide From Your Customers
    Years ago I attended a Realtor’s convention where one of the booth themes was “Don’t be a Secret Agent.” The whole idea was that when you’re in sales you’d better let everyone in your sphere of influence (and beyond) know, or they’ll
    ng handwriting, and never could, even with the right pen, right ink and right paper. On the other hand, what people CAN put in an email is steadily expanding. We already have the option of colored text, delightful fonts, pictures, and even animated pictures in the email. The fanciest handwriting on the most expensive paper never managed moving images. A friend of mine has picked an appealing color and an attractive ‘handwriting’ script and used them for her name in her ‘sig’ file. This is so every message she sends can be ‘signed in a graceful flowing hand.’ When you email people you can send all of your friends an interesting article or photos of your newborn baby without delay and without sending photocopies of the original.

    Clearly we have all the tools to revive the art of letter writing. Do we also have the patience and the artistry? Are we willing to expend that artistry and time on emails? Or,

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