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Add You - Online Shopping a Common Scenario
Understanding Your Prospects Readiness To Buy nd who to talk to in order to get any issues resolved.Ask any highly successful sales or marketing professional and they'll tell you that the more you understand the mindset of your prospective client, the more effective you'll be in crafting sales and marketing messages that resonate positively.One key component of your client's mindset is their readiness to buy.While we may not have a great amount of control over this, it’s important that we understand the client’s buying mindset. It can take four different forms.The first is what’s called the Building Mindset. The client views their current situation as one in which there is opportunity for growth. When a client is in a building mindset they are ready to buy goods or services that can help them achieve the results they want. Prospects in this mindset tend to be most interested in hearing about specific features and benefits and are less concerned (although not oblivious) to how your product compares to the competition. The focus is on how specifically your services can help them achieve their particular goal.The more you can focus on the specifics the more effective your proposal will be to a buyer in this buying mode.Conversely, there are times when your client is in Pain. Again, the client is in the mode of needing to buy goods and services, but they will buy from the person who can eliminate the pain the quickest. Speedy removal of the pain is the primary objective of the client. Given a choice between building and pain, you can rest assured that alleviating pain will always take precedent over building.Not being aware of whether your prospect is in a building or pain mindset is often a common problem. Although you may assume that the client Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates 10 Innovative Packaging Ideas Online ShoppingIt was Peter Drucker, the leading business thinker of the 20th century, who said that business has two functions – marketing and innovation. This article is going to merge both these ideas. Packaging is ultimately a marketing function, it is the final marketing message your customers will see before purchasing your product. If you are selling at a retail store your packaging can be a major factor in determining the success of your product.Today, to break through the clutter of the hundreds of other competing products out there it pays to be different. Look at what your competition is doing, and make sure you have an innovative and unique look. Innovation in packaging will get your product noticed, it will help build your brand, and it will give your product some personality. Whether you like it or not your product is initially going to be judged by your packaging.So, how do you create innovative packaging? You can pay a packaging design firm thousands of dollars to come up with some ideas or you can create the ideas yourself. Here are ten ideas that will hopefully stimulate some packaging innovations for your own products.1. Create a Reusable PackageThe boutique beverage market is mature and extremely competitive, so you might think there are few really new ideas when it comes to packaging. You would be wrong. POM Tea has created something truly different. For a start the product itself is different – it is tea infused with pomegranate juice. But it is the packaging that is remarkable; the drink is packaged in a regular tall drinking glass with a lid and a clear shrink wrap label. It says on the label: Remove the label, keep the glass. In our local Wild Oats I will never, ever buy anything over the Internet! Have you ever said this? I have heard this statement from a number of people. The first question I ask them is; Why? When I ask them this question I get a range of answers but the most popular responses are: ‘I don’t know who I’m giving my information to, how can I trust them’, or ‘The internet is not secure enough’, or ‘There are thieves everywhere on the internet.’ Let go through a little scenario. You take your family out for a nice supper at a local restaurant, and have an enjoyable meal. The waiter/waitress brings the bill, you check to make sure it right and then hand over your credit card, they walk away to process the transaction. The server brings you the bill and the slip, you sign the slip and hand it back, the server should check to make sure that your signature is correct and hands back your credit card. This sounds like a normal transaction that happens countless times everyday around the world. Now let’s look at what really happened here. When you handed over your credit card to this individual you gave them a wealth of information whether you realize it or not. The server has now walked away with your card and an unscrupulous person might take advantage of this. The information available to them to copy at their leisure is your credit card account number, the expiration date, the security number on the back of the card and a copy of your signature. This is more than enough information for a thief to use to purchase goods on your card. We don’t normally think about this because using our credit cards at the local restaurant or store is a normal part of life for most of us. We have a face and usually a name to the person that we are dealing with and that gives us a certain level of comfort, an perhaps instills a certain amount of trust in the individual and the business we are dealing with, but do we really know the person we are dealing with, in most cases probably not. So what we work on is the perception of trust. Now this is a pessimistic scenario, most people are honest, and law abiding and the overall stats around credit theft in this manner is extremely low, so I don’t want to alarm anyone but instead wanted to use this example to make my point. Doing business over the internet can be no more risky than handing your credit card over to the complete stranger serving you in the restaurant. So now let’s look to see what happens when you purchase goods on the Internet. You surf to a site where you find something that you either really want or need. You go through the process to order the goods and come to the screen where the company is now asking you to enter your credit card number, this generally causes the customer to pause to contemplate whether or not taking the next step is the right thing to do. This is the right reaction, you are about to enter some sensitive information on a form where this information will be sent electronically over the internet to the company that you want to deal with. So to make you more comfortable in placing an order there are a few things that you should look out for. Making your Shopping Experience Comfortable. When dealing with the store down the street you know how to find them if there are any problems with the products you purchase. You have an address, a phone number and most likely the name of the person that you are dealing with, so if you have any problem you know where to go and who to talk to in order to get any issues resolved. Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates, Business Success Through Second Life and hands back your credit card. This sounds like a normal transaction that happens countless times everyday around the world.If you haven’t heard of Second Life, the online virtual world and latest internet phenomenon, by now, I predict that you will hear of it again within the next month and by the end of the year on a weekly basis.If you’re interested in business and have a need to use PR, then my advice is that you perform a search for Second Life as soon as you finish the article and ‘gem up’. It’s that much of a big thing.But I’m not writing this article because I want you to use Second Life, that’s up to you. As a freelance copywriter and marketing consultant, I have an interest in the future of the public relations, of brand building and of experiential marketing and I believe that’s what Second Life can offer and that’s why it’s going to be huge.5 Senses Brand Experience What your brand gets out of Second Life is what I call a 5 Senses Brand Experience. It’s web browsing in 3-D, something very difficult to create with the copy on a 2-D website, with the strapline on a print ad or an image on the TV pushed in between the show you’re audience is trying to enjoy. The brand experience in a virtual world is comprehensive. You can totally interact with your audience using sights, sounds, touch, colours, music and messages. It’s interactive, engaging and memorable; the best thing is it’s permissive.They’re only there, experiencing your brand because they want to be.PR Opportunities The PR opportunities are enormous. Here’s a few ideas; Be the first in your industry to open an office in Second Life, you’ll show yourself to be innovative and forward thinking when you use press releases and newsletters to tell the media about it. Now let’s look at what really happened here. When you handed over your credit card to this individual you gave them a wealth of information whether you realize it or not. The server has now walked away with your card and an unscrupulous person might take advantage of this. The information available to them to copy at their leisure is your credit card account number, the expiration date, the security number on the back of the card and a copy of your signature. This is more than enough information for a thief to use to purchase goods on your card. We don’t normally think about this because using our credit cards at the local restaurant or store is a normal part of life for most of us. We have a face and usually a name to the person that we are dealing with and that gives us a certain level of comfort, an perhaps instills a certain amount of trust in the individual and the business we are dealing with, but do we really know the person we are dealing with, in most cases probably not. So what we work on is the perception of trust. Now this is a pessimistic scenario, most people are honest, and law abiding and the overall stats around credit theft in this manner is extremely low, so I don’t want to alarm anyone but instead wanted to use this example to make my point. Doing business over the internet can be no more risky than handing your credit card over to the complete stranger serving you in the restaurant. So now let’s look to see what happens when you purchase goods on the Internet. You surf to a site where you find something that you either really want or need. You go through the process to order the goods and come to the screen where the company is now asking you to enter your credit card number, this generally causes the customer to pause to contemplate whether or not taking the next step is the right thing to do. This is the right reaction, you are about to enter some sensitive information on a form where this information will be sent electronically over the internet to the company that you want to deal with. So to make you more comfortable in placing an order there are a few things that you should look out for. Making your Shopping Experience Comfortable. When dealing with the store down the street you know how to find them if there are any problems with the products you purchase. You have an address, a phone number and most likely the name of the person that you are dealing with, so if you have any problem you know where to go and who to talk to in order to get any issues resolved. Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates The Benefits Of Promotional Merchandise t we are dealing with and that gives us a certain level of comfort, an perhaps instills a certain amount of trust in the individual and the business we are dealing with, but do we really know the person we are dealing with, in most cases probably not. So what we work on is the perception of trust.Near the end of the business presentation you hope impressed board members, thunder cracks loudly and rain begins to fall in steady force. The corporate heads suddenly look to be a very somber group indeed. Pull out your printed promotional umbrellas and pass them around. Your likeability meter has just moved to the highest measuring point. This benefits you with a better chance of securing business dealings with the corporate leaders who hold the power of deciding who is awarded with business contracts.Promotional merchandise holds many other benefits which make them a worthwhile consideration. Those printed, promotional umbrellas you just gave away will keep your business in the forefront of board members minds, even if you are not the only hopeful to make a presentation to them today.Another benefit of promotional merchandise is that it permits you to advertise your business on a large scale with less out of pocket money than most any other advertising method. You probably do not need me to tell you how beneficial it is to have the ability to stretch your advertising reach further while saving money, do you? As business owners we are always in search of ways to advertise effectively while keeping costs to a minimum to maximize our overall profits.The enhancing of your business image is another benefit of promotional merchandise. Being seen as a generous person is good in business and on a personal level. You can give away promotional merchandise without worries about high costs, and be seen as a generous individual. Business professionals from all over world do this and the receivers of these gifts are getting high quality gifts, they are not concerned with how m Now this is a pessimistic scenario, most people are honest, and law abiding and the overall stats around credit theft in this manner is extremely low, so I don’t want to alarm anyone but instead wanted to use this example to make my point. Doing business over the internet can be no more risky than handing your credit card over to the complete stranger serving you in the restaurant. So now let’s look to see what happens when you purchase goods on the Internet. You surf to a site where you find something that you either really want or need. You go through the process to order the goods and come to the screen where the company is now asking you to enter your credit card number, this generally causes the customer to pause to contemplate whether or not taking the next step is the right thing to do. This is the right reaction, you are about to enter some sensitive information on a form where this information will be sent electronically over the internet to the company that you want to deal with. So to make you more comfortable in placing an order there are a few things that you should look out for. Making your Shopping Experience Comfortable. When dealing with the store down the street you know how to find them if there are any problems with the products you purchase. You have an address, a phone number and most likely the name of the person that you are dealing with, so if you have any problem you know where to go and who to talk to in order to get any issues resolved. Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates Leverage Sales Management with Emotional Intelligence - What is Your Lasting Imprint process to order the goods and come to the screen where the company is now asking you to enter your credit card number, this generally causes the customer to pause to contemplate whether or not taking the next step is the right thing to do. This is the right reaction, you are about to enter some sensitive information on a form where this information will be sent electronically over the internet to the company that you want to deal with. So to make you more comfortable in placing an order there are a few things that you should look out for.Sales management careers should be fulfilling and fun and I have had the wonderful opportunity, or in fact privilege to sales manage and influence sales people. I see sales management as one of the most important obligations and responsibility of any sales leader. I have always tried to sales manage and lead with more emotion and passion for each individual as an individual and not just an instrument for generating profits.Social theorists and academics have suggested that the beliefs in people, their intellect, abilities, emotions and ethical values are the core of our social existence.One of these theorists is an individual by the name of Dr. Clayton J.C. Lafferty who had studied the management competency of humanistic-encouraging or what is now often referred to as emotional intelligence has defined it in the following way:“Humanistic-Encouraging measures an interest in people, a tendency to care about others, and the ability to encourage them to improve.”Sales managers with stronger humanistic-encouraging competencies are more able to have these conversations, according to Lafferty, as they accept others for who they are – without question or criticism. I believe that humanistic behaviour encourages personal growth and the development of human existence within the multiple layers of our varied social frameworks. We therefore have a social obligation to become better, more caring sales managers so that we are able to engage all of our sales people individually.I have come to believe, based on personal observations and experiences that what seems of utmost importance to my role as a sales manager, was to leave behind legacies for others to continue. Making your Shopping Experience Comfortable. When dealing with the store down the street you know how to find them if there are any problems with the products you purchase. You have an address, a phone number and most likely the name of the person that you are dealing with, so if you have any problem you know where to go and who to talk to in order to get any issues resolved. Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates Six Steps to a Successful Vendor Management System nd who to talk to in order to get any issues resolved.A vendor management system (VMS) promises freedom from the chaos that can be caused by juggling the vast array of components in a staffing supply chain. It does this by pushing everything through a central processing point. Yet the business side of making these transitions can be complicated and disastrous if not well planned. How do you ensure a successful VMS implementation? After spending months with companies and vendors in developing ContractCentral we’ve learned some valuable lessons about making the transition to vendor managment system.1. Know why you’re buying a VMS Organizations deploy VMS systems for different reasons. Will your VMS foster competitive bidding to lower staffing costs? Speed requisition broadcasts? Reduce the time it takes to find and manage contract workers? You’ll save time and money by building a prioritized list of those reasons, understanding must-haves and trade-offs, and using that list to spec, evaluate, plan and build a VMS solution tailored to your business.2. Establish success metrics up front How will you define success or failure in your VMS implementation? Identify at least one measure of success for each of the items on your priority list, and develop metrics that enable you to prove the value of the new system. Establishing metrics early, before the project has started, allows you to create and track baselines. These days CFOs are increasingly concerned with making total cost of ownership (TCO) and return on investment (ROI) a central facet of the solution. Establishing a hard dollar value can be tough (be sure to ask prospective vendors for suggestions) but can go a Since the business you are dealing with is online finding them shouldn’t be a problem, but the company should also provide other means of contacting them in case you have a problem with the product. Check to see if they offer a phone number and hours of business. If you are at all uncomfortable with dealing with a particular company, call them, you may find that a simple phone call will set your mind at ease. Suddenly you have a name and voice to go with the company. Look for a physical address, a street address is always more viable than just a PO box. Either way this gives you another method of communicating with the company, and if your issue could lead to legal action sending a registered letter to the offending party can be very useful. If you have questions about how a company operates, call them or send and e-mail. You’ll be able get a sense about a company, in the way they respond and how prompt they are at responding at customer requests. If they don’t respond in a professional manner then perhaps you shouldn’t deal with them, or if it takes them a long time to respond to your request then you would have to wonder if this is the same service you would receive after the sale. Technical Queues to Look for. There are also other technical queues to look for as well. You are going to be sending sensitive personal and financial information over the internet so you have to make sure that the company that you’re dealing with is looking after your interests as well. Encryption: The web page where you enter your personal and financial information should be protected by encryption. The form of encryption is called SSL (Secure Socket Layer) this is the industry standard for making secure transactions over the internet. To verify that your information will be encrypted you should look for a visual clue that the web browser makers have built into the browser. For Internet Explorer users a small pad lock will appear at lower right hand corner of the browser window. If you see this you know that your information is being protected. For Firefox users a key will appear at the bottom right hand side of the screen to indicate that the information entered on the web page will be encrypted. Depending on where you are in the world there are two commonly used levels for SSL encryption, 40-bit or 128-bit encryption, 128-bit being the stronger of the two types of encryption. In North America the two browsers mentioned offer 128-bit encryption. The latest versions of the most popular web browsers, Internet Explorer and Firefox offer 128-bit encryption. You can download the latest versions of these browsers from the following links. Firefox: http://www.getfirefox.com Microsoft Internet Explorer: http://www.microsoft.com/windows/ie/default.mspx Most companies doing business online also present a logo for the company that they use to provide the encryption, you might see logos like these. Insert logos for thawte and verisign . To make you more comfortable investigate these companies, the two mentioned here in this article are very well known and reputable sources for SSL encryption. The link tells a story too. When you surf to a web page that you believe to be secure or feel that should be secure you can also look at the link a the top of the page. The first charactersof the URL (Universal Resource Locator) determine what kind of information will be displayed on the screen. For example a normal web page will start with http://, this tells the web browser to expect a web page. When a web page is supposed to be encrypted the URL will start with https://, the additional ‘s’ tells the browser that the information collected and sent from the this web page will be encrypted. So http: //www.mystore.com/buyhere.html is not an encrypted web page where https: //www.mystore.com/buyhere.html is encrypted. Just because the URL starts with https doesn’t mean that you shouldn’t look for the visual clue at the bottom of your browser, look at them both. Making Payments over the Internet. When most people think of shopping online they assume that they will have to use their credit card to make purchases. This, in my experience, can make people very nervous, especially when dealing with a comp
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