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Add You - Starting an Online Business and Keeping It Going
Clawing Back Training Costs
The mindset that needs to claw back training costs is probably the same mindset that causes the conditions that makes people want to leave the organisation.An estimated 85% of people leave their employment because of what has been done to them by management.When you invest in training for the workforce you are sending a message that tells them they are valuable and that you believe they can be more valuable through the training that they are being given and the
hat everyone can do and be sucThe mindset that needs to claw back training costs is probably the same mindset that causes the conditions that makes people want to leave the organisation.An estimated 85% of people leave their employment because of what has been done to them by management.When you invest in training for the workforce you are sending a message that tells them they are valuable and that you believe they can be more valuable through the training that they are being given and the
The 3 P's of Management in a Customer Service Department
When looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the shortest amount of time.One way to narrow the choices down is to work with the 3 P’s.Perception, Procedure and Personnel.It’s important to make sure you are working with Trends in an organization, not one time incidents. One time incidents are generally the result of lon
One of the biggest challenges of owning an online business is keeping it going when times get tough. It's not something that everyone can do and be succWhen looking at a Customer Service organization, it’s hard sometimes to sort through all of the dynamics involved to get down to the areas you can work with to get the best results in the shortest amount of time.One way to narrow the choices down is to work with the 3 P’s.Perception, Procedure and Personnel.It’s important to make sure you are working with Trends in an organization, not one time incidents. One time incidents are generally the result of lon
The Hidden Competition: Avoiding the 2 Most Common Competitors
There are really only two types of competitor:1. Obvious2. HiddenThe obvious competitors are, well, obvious! You'll probably know who they are. You might even meet up for a drink with them and bump into them at networking events. You'll have analysed their offerings and differentiated yours. You know these guys. In fact if you're a Lean MarketerTM you probably know them better than they know themselves!But what of these "hidden" competitors? Well,
of owning an online business is keeping it going when times get tough. It's not something that everyone can do and be sucThere are really only two types of competitor:1. Obvious2. HiddenThe obvious competitors are, well, obvious! You'll probably know who they are. You might even meet up for a drink with them and bump into them at networking events. You'll have analysed their offerings and differentiated yours. You know these guys. In fact if you're a Lean MarketerTM you probably know them better than they know themselves!But what of these "hidden" competitors? Well,
A Stupid Question
This is a stupid question but it has to be asked.Does your sales letter create as many sales as you would like?What proportion of them respond to your advert?What is just as important, how many of those that responded actually purchased your product?How can you improve the response rate?How many new email addresses did you capture?Do you have an 'opt in' strategy so that you can mail them later with more offers without being accused o
keeping it going when times get tough. It's not something that everyone can do and be sucThis is a stupid question but it has to be asked.Does your sales letter create as many sales as you would like?What proportion of them respond to your advert?What is just as important, how many of those that responded actually purchased your product?How can you improve the response rate?How many new email addresses did you capture?Do you have an 'opt in' strategy so that you can mail them later with more offers without being accused o
Are You Tolerating Less Than Your Standards
"What You Tolerate Becomes Your Standards." This is a critical management philosophy that will assist you in driving high performance. When your employees are not performing, here are the steps to take to analyze why that performance is lower than the standard and suggestions for imbedding this philosophy into your organization’s culture.1. Do you have clearly defined standards? When employees are not performing, the first place to look is to your definition of what yo
et tough. It's not something that everyone can do and be suc"What You Tolerate Becomes Your Standards." This is a critical management philosophy that will assist you in driving high performance. When your employees are not performing, here are the steps to take to analyze why that performance is lower than the standard and suggestions for imbedding this philosophy into your organization’s culture.1. Do you have clearly defined standards? When employees are not performing, the first place to look is to your definition of what yo
The E-Myth and Procedure Writing
In his best selling book of the same name, Michael Gerber describes the E-Myth as the myth of the heroic entrepreneur:…a man or woman standing alone, windblown against the elements, bravely defying insurmountable odds, climbing sheer faces of treacherous rock—all to realize the dream of creating a business of ones own. Are entrepreneurs really like that? According to Gerber, most of the time they’re not. Much more common than the Promethean
hat everyone can do and be successful at.In his best selling book of the same name, Michael Gerber describes the E-Myth as the myth of the heroic entrepreneur:…a man or woman standing alone, windblown against the elements, bravely defying insurmountable odds, climbing sheer faces of treacherous rock—all to realize the dream of creating a business of ones own. Are entrepreneurs really like that? According to Gerber, most of the time they’re not. Much more common than the Promethean
When first starting an online business, the novice will often get overwhelmed and discouraged within the
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