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  • Add You - Communication Confusion

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    s we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be

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    In Western cultures we use all manner of jargon to communicate. Especially sports analogies. How many times have you used...

    • let's get this project over the goal line.
    • the deadline is here, throw a Hail Mary Pass.
    • this will not be a slam dunk.
    • we need a full court press on this!
    • there is no "I" in Team.
    • that is a sticky wicket.
    • is that par for the course?
    • where is the thrill of victory, the agony of defeat?
    • we are in extra innings.
    • it isn't over until it's over.

    How many times have you seen that look of confusion or the blank stare on the face of someone with a different culture? How many times have you provided instruction and then discovered that your employees still don't understand? Could you be using jargon to instruct?

    Western politics, corporate boardrooms and the guy next door all use these to communicate. But how does that translate across cultures? As Americans we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be p

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    his will not be a slam dunk.
  • we need a full court press on this!
  • there is no "I" in Team.
  • that is a sticky wicket.
  • is that par for the course?
  • where is the thrill of victory, the agony of defeat?
  • we are in extra innings.
  • it isn't over until it's over.

    How many times have you seen that look of confusion or the blank stare on the face of someone with a different culture? How many times have you provided instruction and then discovered that your employees still don't understand? Could you be using jargon to instruct?

    Western politics, corporate boardrooms and the guy next door all use these to communicate. But how does that translate across cultures? As Americans we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be

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    a innings.
  • it isn't over until it's over.

    How many times have you seen that look of confusion or the blank stare on the face of someone with a different culture? How many times have you provided instruction and then discovered that your employees still don't understand? Could you be using jargon to instruct?

    Western politics, corporate boardrooms and the guy next door all use these to communicate. But how does that translate across cultures? As Americans we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be

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    ered that your employees still don't understand? Could you be using jargon to instruct?

    Western politics, corporate boardrooms and the guy next door all use these to communicate. But how does that translate across cultures? As Americans we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be

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    s we tend to think the rest of the world is on the "same page" (anther one!) as us. Unfortunately, in this global economy, that is far from the truth.

    Errors in communication can cost you the "deal" or prolong the decision. You may be perceived as inept or unprepared as well. Neither of these results will benefit you or your company. So what can you do to get a "leg up" on communicating in a multi-cultural environment?

    1. Research the culture. The internet is full of information for businesses who want to be successful in a multi-cultural market.
    2. Examine your use of jargon. Come up with other ways to say the same thing. For example: change "this will not be a slam dunk" to this will be a difficult task.
    3. Do not assume that everyone knows what you are saying. If you do use jargon, use a clarifying sentence after it. i.e. "Is that par for the course? Is that your expectation?"
    4. Train your employees in Cultural Communication. Contact Chrome Zebra for a custom course that targets specific cultures.

      Did You Know?

      • In Western cultures purity is symbolized by white (think wedding dress). In Eastern cultures, death is symbolized by white.

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