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Add You - Emotional Intelligence - the Secret to Success in the Workplace
Customers today want, results not effort, solutions not idle chit chat and value and not promises.Many salespeople and organization's business relationships are in jeopardy because they fail to give their clients and customers what they really want. These people give them what they have in inventory, can produce without too much effort or expense, can deliver, need to get rid of, are comfortable with etc. Problem is, what you want me to need and what I want may be two different things.The supplier determines t
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
The
As a self employed business owner or sales person you really need a quick 30 second proposition statement. This statement should tell the person you are speaking too, enough about yourself or your business to make them curious and want to ask you more questions about what you do.As an example if you ask me what I do for a living which of the following replies would you react more favorably too.1- I sell life insurance.2- I help people achieve financial independence by showing them how to earn $500 to $1
In a 1994 report on the current state of emotional literacy in the U.S., author Daniel Goleman stated:
"...in navigating our lives, it is our fears and envies, our rages and depressions, our worries and anxieties that steer us day to day. Even the most academically brilliant among us are vulnerable to being undone by unruly emotions. The price we pay for emotional literacy is in failed marriages and troubled families, in stunted social and work lives, in deteriorating physical health and mental anguish and, as a society, in tragedies such as killings..."
That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today's workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out.
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intelligence.
What is Emotional Intelligence (commonly known as EQ)?
The term includes these five characteristics and abilities:
1. Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately
3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self doubt, inertia, and impulsiveness
4. Empathy--recognizing feelings in others and accurately recognising and tuning into their verbal and nonverbal cues
5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
Why Do We Need Emotional Intelligence?
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
Thes
If you want to build a successful business, you have to make as easy as possible for your prospects and customers to buy from you. Simple things like your hours of operation, taking all the major credit cards, and having a payment plan, it can be easy as how your employees greet people and answer the telephone. Doing these things are so simple and commonsense, you’d think every business pays attention to them, but they don’t.It’s shocking and appalling the number of businesses that don’t do these simple things. They a
That was over 12 years ago. I still see the same problems today in many of the organisations I consult to. People struggling to cope with the emotional pressures of today's workplace often resort to bitchiness, aggression, backstabbing, gossipping, complaining and other purely childish behaviours. And many in leadership positions are modeling these very behaviours! In short, organisations are tearing themselves apart from the inside out.
Time to Stop the Madness
Goleman says that the best remedy for battling our emotional shortcomings is prevention. In other words, we need to place as much importance on teaching our children the essential skills of Emotional Intelligence as we do on more traditional measures like IQ and school exams. And while were at it, why not teach each other these vital life skills? It's never too late to improve your own emotional intelligence.
What is Emotional Intelligence (commonly known as EQ)?
The term includes these five characteristics and abilities:
1. Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately
3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self doubt, inertia, and impulsiveness
4. Empathy--recognizing feelings in others and accurately recognising and tuning into their verbal and nonverbal cues
5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
Why Do We Need Emotional Intelligence?
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
The
True thought leadership requires original thinking. It is a practice that can be learned, or rather rediscovered, reclaimed, with a certain amount of attention and surrender.As with any creative endeavor, originality in thinking, in being, requires a heightened state of alertness, a bridging of the poles, a show of fearlessness and willingness to forfeit the known for the unknown, the learned for the experienced.It requires a trust deeper than the sea, for what it asks for is a letting go, an unmooring f
What is Emotional Intelligence (commonly known as EQ)?
The term includes these five characteristics and abilities:
1. Self-awareness--knowing your emotions, recognizing feelings as they occur, and discriminating between them
2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately
3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self doubt, inertia, and impulsiveness
4. Empathy--recognizing feelings in others and accurately recognising and tuning into their verbal and nonverbal cues
5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
Why Do We Need Emotional Intelligence?
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
The
There was a time when obtaining business financing in Canada was very hard. But this is changing as small business financing companies are moving into an area previously dominated by large banking institutions.As most business owners know, qualifying for a business loan or a line of credit is very hard. Bank lending criteria is so strict that few companies ever manage to get any financing. But that is changing.If you own a company that sells goods or services to other businesses (or the government), then there
2. Mood management--handling feelings so they're relevant to the current situation and you react appropriately
3. Self-motivation--"gathering up" your feelings and directing yourself towards a goal, despite self doubt, inertia, and impulsiveness
4. Empathy--recognizing feelings in others and accurately recognising and tuning into their verbal and nonverbal cues
5. Managing relationships--handling interpersonal interaction, conflict resolution, and negotiations
Why Do We Need Emotional Intelligence?
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
The
If you have an antique piano or costly chandelier; then you will be reluctant to move. Mainly due to the worry that how they will be moved. But now this problem is solved as now you can find various moving boxes in New York. In moving business it is popularly said that moving is 99% packing and 1% moving. The quote is very true as if the package is strong and properly sealed nothing will happen to your inventory unless there are any natural disasters.To make your moving easier, New York moving company Redline Movers,
Research in brain-based learning suggests that emotional health is fundamental to effective learning. According to a report from the National Centre for Clinical Infant Programs, the most critical element for a student's success in school is an understanding of how to learn. (Emotional Intelligence, p. 193.) The key ingredients for this understanding are:
• Confidence
• Curiosity
• Intentionality
• Self-control
• Relatedness
• Capacity to communicate
• Ability to cooperate
These traits are all aspects of Emotional Intelligence. Basically, a student who learns to learn is much more apt to succeed. Emotional Intelligence has proven a better predictor of future success than traditional methods like the GPA, IQ, and standardized test scores.
The Benefits of Emotional Intelligence
Building Emotional Intelligence has a lifelong impact. Many parents and educators, alarmed by increasing levels of conflict in young children - from low self-esteem to early drug and alcohol use to depression, are rushing to teach students the skills necessary for Emotional Intelligence. And in corporations, the inclusion of Emotional Intelligence in training programs has helped employees cooperate better and motivate themselves and each other more, thereby increasing productivity and profits.
"Emotional Intelligence is a master aptitude, a capacity that profoundly affects all other abilities, either facilitating or interfering with them."--Daniel Goleman, Emotional Intelligence, p. 80.
Want to Know More?
If you would like to find out more about conducting Emotional Intelligence (EQ) workshops in your workplace please contact Jo. I run a variety of training programs using the principles of EQ and applying them to organisational situations ranging from teamwork, to customer service, to leadership.
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