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Add You - About Those Words
When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even - your boss!I'm sure that you always want to provide exceptional service to both your internal and external customers. However, in the real wor
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at w
Payroll outsourcing costs are negligible when compared to the expenditure incurred in processing payroll with in-house staff. According to statistics, 40% of the entire administration time of a small business concern deals with payroll processing. Payroll outsourcing is a cost–effective solution for proper profit management. The cost of outsourcing
Following up on the undelivered gifts we were informed by a customer service representative, "Your packages are scheduled to arrive on the 26th." No packages arrived on the 26th or the 27th or the 28th or the 29th ... you get the point. Yet each time we called back, we were told they should be delivered tomorrow.
Credibility could have been preserved if the carrier had simply told us the truth. Inundated with hundreds of thousands of displaced packages due to a two-day transportation shutdown, they had no idea when our particular packages would be delivered. Instead, they did what many people do. They chose weasel words to evade, retreat and avoid commitment. They told us what they thought we wanted to hear.
Like a weasel sucking out an egg's content without destroying the shell, weasel words give the appearance of communicating information as they suck out meaning. Words like many, much, should, maybe, often, some or seems can be put in that category. So can common workplace phrases like: "it has come to my attention;" "many people think;" "it has been decided;" or "we can deal with that later." It's easy to find them. Just listen for what is not being said and you'll spot the weasel words.
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at wo
If you’ve ever struggled to get ideas on paper, recorded conference call lines can offer you a fantastic way to turn your brainstorms into profitable information products.1. Hold a recorded teleclass. Not only can you use a live teleclass or teleseminar to capture a presentation, you can turn the recording of your call into a profitable infor
Credibility could have been preserved if the carrier had simply told us the truth. Inundated with hundreds of thousands of displaced packages due to a two-day transportation shutdown, they had no idea when our particular packages would be delivered. Instead, they did what many people do. They chose weasel words to evade, retreat and avoid commitment. They told us what they thought we wanted to hear.
Like a weasel sucking out an egg's content without destroying the shell, weasel words give the appearance of communicating information as they suck out meaning. Words like many, much, should, maybe, often, some or seems can be put in that category. So can common workplace phrases like: "it has come to my attention;" "many people think;" "it has been decided;" or "we can deal with that later." It's easy to find them. Just listen for what is not being said and you'll spot the weasel words.
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at w
You may be wondering why Branding is so important to the success of your business. Consider the points below, to see how they would contribute to the growth and bottom line of your venture.1. A sharp focus will be created – this clarity will increase your overall effectiveness.2. Your marketing activities will be more likely to attract
Like a weasel sucking out an egg's content without destroying the shell, weasel words give the appearance of communicating information as they suck out meaning. Words like many, much, should, maybe, often, some or seems can be put in that category. So can common workplace phrases like: "it has come to my attention;" "many people think;" "it has been decided;" or "we can deal with that later." It's easy to find them. Just listen for what is not being said and you'll spot the weasel words.
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at w
Physical Trainers are very important to human mobility and anyone who has ever been in a situation where they were not about to move around properly knows their value. Too any athlete who has ever been injured or gone after a super performance knows that these folks know their stuff.Of course it is not always so easy to brag about yourself as
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at w
Sales professionals waste time with prospects who are not going to buy. If you have worked in the field of sales and sales marketing you have a story about the prospect who got away after you had forecasted the deal would close. Not only had you forecasted the closing for this month but, you purchased that new 50” flat screen TV based on the co
These avoidance, non-committal spin words erode communication, trust and credibility. Of course, we all use them from time to time. But there's a difference when we opt for their use to intentionally deceive. People who deliberately choose weasel words to deflect conflict, disagreement, obligation or accountability are not people who are winning at working.
People who are winning at working know the power of words to build relationships, influence results, and enhance trust. They also know their power to diminish credibility, motivation and results if they're used to create spin, deflect accountability or avoid commitment. Every word you use is a choice to build or diminish trust.
While weasel words attempt to soften the impact of unpopular messages, especially in the workplace, in reality they build walls, diminish confidence, increase suspicion, enhance rumors, and reduce results. Honest communication comes with risk, but so does dishonest communication, and those risks are greater.
Just so you know, I won't be using that delivery carrier anytime soon. Not because the packages missed the mark, I can understand that, but because their words did. Like Mark Twain said, "When in doubt, tell the truth."
(c) 2007 Nan S. Russell. All rights reserved.
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