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Add You - The Top 7 Things Entrepreneurs Need to Know About Employees
8 Ways to Get More from Your Existing Customers accurate.For many of us - especially those in service businesses - our existing and previous customers are vital for three reasons:1. They have already bought from us, so providing they had a good experience, they might buy from us again. We also know that getting a new customer is much more expensive than selling to an existing customer, so by continuing to sell to them, we are really saving ourselves some money.2. They can give us invaluable feedback on how we did. Was our service good enough? Did we delight them or were we 'just ok'. Did our product meet their expectations? Was it good value Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the servi Customer Service for Airbus Needed As I work with clients to strengthen their teams and to make their businesses more profitable, I often encounter some serious misunderstandings of human nature. These misunderstandings usually lead business leaders in the wrong direction when they attempt to inspire their employees to perform at a higher level. Fortunately, you can avoid these pitfalls if you understand a few key points about the people you lead.Can Airbus bring itself back around on a new approach to serve it markets and regain all that lost market share? Do they even have a plan to level the wings and gain some altitude or is it all down hill from here? One thing I have found is that any corporation suffering in the market place like Airbus is today must have customer service at the top of its lists of strategies to re-capture market share.I fear they have not been thinking here and the below the breath talk in the industry confirms these suspicions, why? Well folks are barely satisfied and not all that happy. Why? Well could it be 1) They are not motivated by money alone In numerous studies conducted over the last fifty or sixty years, researchers have concluded money is not the prime motivator for most people. Yes, people work for money -- but it is not their biggest motivator. One famous model of behavior – Maslow’s hierarchy of needs – yields a clue as to why this is true. In summary, Maslow’s hierarchy says that all of us have five basic needs (physiological, safety & security, social, esteem, and self-actualization). According to Maslow, “a need once met no longer serves to motivate.” If you have your physiological needs met (food, shelter, & clothing), more of the same will not inspire you to work harder. Employers help people meet their physiological needs with money. More money will not necessarily get people to work harder. It is true that some people work harder for more money, but many will not. If you want to inspire high-level performance, you’ve got to dig deeper. You must work to understand what motivates each person on your team. 2) They don’t want their worth determined by the number of hours they are at work I once heard a business owner say, “An entrepreneur is someone who will work 80 hours a week for themselves so that they don’t have to work 40 hours a week for someone else.” I have found this statement to be very accurate. Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the servi To Market or Not To Market: The Double-Edged Sword of Self-Promotion ted by money aloneHave you ever felt strange about marketing your services for fear of people thinking you weren’t successful enough or good enough at what you do? I was reading a transcript of marketer Dan Kennedy’s Coaching and Consulting Business Boot Camp this past week at the beach and I came across a section about the fine line between the need for marketing and not wanting to look like you NEED business.It struck a cord with me because I remember being stumped a few years ago, when a photographer I met at a networking function asked me, “So, if you’re such a marketing expert and you help pe In numerous studies conducted over the last fifty or sixty years, researchers have concluded money is not the prime motivator for most people. Yes, people work for money -- but it is not their biggest motivator. One famous model of behavior – Maslow’s hierarchy of needs – yields a clue as to why this is true. In summary, Maslow’s hierarchy says that all of us have five basic needs (physiological, safety & security, social, esteem, and self-actualization). According to Maslow, “a need once met no longer serves to motivate.” If you have your physiological needs met (food, shelter, & clothing), more of the same will not inspire you to work harder. Employers help people meet their physiological needs with money. More money will not necessarily get people to work harder. It is true that some people work harder for more money, but many will not. If you want to inspire high-level performance, you’ve got to dig deeper. You must work to understand what motivates each person on your team. 2) They don’t want their worth determined by the number of hours they are at work I once heard a business owner say, “An entrepreneur is someone who will work 80 hours a week for themselves so that they don’t have to work 40 hours a week for someone else.” I have found this statement to be very accurate. Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the servi Power Selling with Word Choice ocial, esteem, and self-actualization). According to Maslow, “a need once met no longer serves to motivate.” If you have your physiological needs met (food, shelter, & clothing), more of the same will not inspire you to work harder.The Law of Verbal Packaging states that the more skillful a person is in the use of language, the more persuasive they will be. People are persuaded by us based on the words we use. Words affect our perceptions, our attitudes, our beliefs, and our emotions. The words we use in the persuasion process make all the difference in the world. Language used incorrectly will lose the deal you might otherwise have closed. Word skills are also directly related to earning power. Successful people all share a common ability to use language in ways that evoke vivid thoughts, feelings, and actions in their Employers help people meet their physiological needs with money. More money will not necessarily get people to work harder. It is true that some people work harder for more money, but many will not. If you want to inspire high-level performance, you’ve got to dig deeper. You must work to understand what motivates each person on your team. 2) They don’t want their worth determined by the number of hours they are at work I once heard a business owner say, “An entrepreneur is someone who will work 80 hours a week for themselves so that they don’t have to work 40 hours a week for someone else.” I have found this statement to be very accurate. Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the servi Digital Signage Growth to Propel Marketers into Orbit u want to inspire high-level performance, you’ve got to dig deeper. You must work to understand what motivates each person on your team.Imagine you were an astronaut aboard the International Space Station. On a clear day you look to the earth below at the exact moment your celestial home zips over Manhattan. As you gaze down at the New York City borough, you are stunned by what you see: an enormous sign covering about 75 percent of the landmass of the borough reading "Come Home Soon! We Miss You."This out of this world scenario is exactly what would happen if it were magically possible to position the viewable area of all the flat panel displays produced in 2006 next to each other over the landmass of Manhattan. Incredibly, th 2) They don’t want their worth determined by the number of hours they are at work I once heard a business owner say, “An entrepreneur is someone who will work 80 hours a week for themselves so that they don’t have to work 40 hours a week for someone else.” I have found this statement to be very accurate. Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the servi IT Outsourcing accurate.Software companies are required to produce lots of software products for their clients. These software products being used for giant organizations such as airlines, banks, financial institutions, big corporate houses and various government bodies, where lots of data being stored and updated every day. IT (Information Technology) software companies in US, Canada and Europe who are taking up these projects require massive investment in infrastructure as well as huge manpower to work on them.This is competitive world and every industry wants to be very competitive in every business. So is IT soft Many people believe that what motivates them also motivates others. When it doesn’t, they often get frustrated and confused. Remember that your business is your dream, not your employees’ dream. They probably want to do a good job, but they don't want you to evaluate them based on the number of hours they spend in your business. Reward them based on the quality and/or quantity of work they produce. Reward them for the service they provide to customers. Don’t use “face time” as a measure of their worth. 3) They want to feel like part of a team Most people want to be part of something great. Create an environment where people feel like they are part of something bigger than themselves, and they will respond favorably. Reward individual performance, but build the team. Avoid competition within your team at all costs. You want your team competing together to win your business competition. You don’t want them fighting each other. 4) They want you to respect them I’ve seen many entrepreneurs start a business to avoid an organization or a person who treats them with disrespect. Funny -- I often see these same people treat their employees with disrespect when they become the boss. What happened? 5) They want you to value their opinions The studies that show money is not a prime motivator also find that people want their supervisor to show appreciation for their contribution at work. Show your appreciation and value their input. Your employees will truly be your greatest asset. 6) They want to make a difference People like to do things that matter. People need to feel like their contribution helped the team. Show your people how their work made a difference to team results, and you’ll likely tap into their internal motivators. 7) They want your business to succeed Most people realize that they are unemployed if your business fails. They don’t want that any more than you do. Listen to them. Learn from their insights. They may not have your monetary investment in the business, but they do have a big stake in your success. There you have it. Seven things you need to know about employees. As I look ba
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