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    Another Customer Service Training Article from Ron Kaufman
    Kim in Colorado posed this question: ‘How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks?’The answer lies in the difference between working in customer service and working on customer service.Working in customer service means taking care of your customers – always a good idea. Customers appreciate the attention and you feel good providing quality service. Being in service takes a specific amount of your time to benefit a specific customer in a specific way.Working on your customer service is totally different. It means creating, changing, improving or fine-tuning the tools, systems a
    w).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your acti

    Small Business Means Big Bucks
    The era of the small business owner has arrived.According to statistics published by the Small Business Administration and the U.S. Census, home-based businesses generate over $400 billion in sales per year, and provide self-employment for millions of Americans. In the past, home based businesses were scorned as envelope stuffers and seamstresses, but with the rise of the Internet, home-based businesses have become big business, providing entrepreneurs an average income of $63,000 per year, with start up costs frequently below $5,000. As you can see, home-based businesses are viable, important to our national economy, and potentially profitable.The Success Factor
    Team building can give a powerful boost to the spirit and effectiveness of any group. Well-designed and delivered team building programs can lead your group to a better understanding, clearer alignment and much stronger motivation to work and succeed together.

    Organizing a team building event is a big responsibility. The next time the responsibility lands on your shoulders, use these ten ideas to make your event a well-planned and memorable success.

    1. Set the tone with an inspiring theme.

    Telegraph the tone and purpose of your event with a theme that hits the mark. ‘The Third Annual Team Building Program’ is not going to excite many participants.

    Here are examples of themes my clients have used to motivate and communicate with their teams: ‘Rocket to the Top, Together!’ (for a software company seeking to achieve dominant market share), ‘The Winning Team’ (for a financial services group seeking to overcome competitors and economic adversity), ‘Forging a New Alliance’ (for a diverse medical services group managing a complete reorganization of roles and departments).

    2. Prime the pump for full participation.

    Use internal communication to get everyone interested and ready for the event. Use e-mail, printed memos, websites, bulletin boards, posters and meetings to arouse people’s curiosity, and circulate a list of objectives and issues for the meeting.

    You could conduct a survey prior to the meeting and announce the results during the program. Have individuals prepare essential business presentations. Create cross-functional teams to deliver the evening entertainment.

    3. Conduct the program off-site.

    Major team-building programs are frequently conducted off-site. This allows participants to get away from the workplace physically (minimizing disruptions) and mentally (opening their thinking to new points of view).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your activ

    Online Data Backup: Better Protection for Small Business
    As a small or medium sized business owner you may already be backing up your company data. If you are using a tape or other media based solution you are probably already aware that it takes time and diligence to manage the tape rotation schedule. Here are 5 benefits of an online remote backup solution. You should make sure that any online data backup service you choose offers all of these options.Your data backup is saved offsite It is important that your data backup is removed to an offsite location after it is backed up. If you do not move your data backup from your business location it is not truly safe. If there were to be a fire or other disaster
    the tone with an inspiring theme.

    Telegraph the tone and purpose of your event with a theme that hits the mark. ‘The Third Annual Team Building Program’ is not going to excite many participants.

    Here are examples of themes my clients have used to motivate and communicate with their teams: ‘Rocket to the Top, Together!’ (for a software company seeking to achieve dominant market share), ‘The Winning Team’ (for a financial services group seeking to overcome competitors and economic adversity), ‘Forging a New Alliance’ (for a diverse medical services group managing a complete reorganization of roles and departments).

    2. Prime the pump for full participation.

    Use internal communication to get everyone interested and ready for the event. Use e-mail, printed memos, websites, bulletin boards, posters and meetings to arouse people’s curiosity, and circulate a list of objectives and issues for the meeting.

    You could conduct a survey prior to the meeting and announce the results during the program. Have individuals prepare essential business presentations. Create cross-functional teams to deliver the evening entertainment.

    3. Conduct the program off-site.

    Major team-building programs are frequently conducted off-site. This allows participants to get away from the workplace physically (minimizing disruptions) and mentally (opening their thinking to new points of view).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your acti

    How To Save Time, Money, and Frustration - Solving Problems and Developing Skills With Your Peers
    I have talked about the value of peer groups in my article entitled, Developing Effectiveness in Business, but what we haven't yet discussed is the value of facilitated peer groups. In this article, I'd like to share the benefits from the experience of someone who has seen real measurable benefits that far exceed the cost in time and money for being part of a facilitated peer group.To quote John Dini, owner of a peer-advisory franchise in San Antonio (The Alternative Board), the value of a peer group is that, "You get more out of discussing someone else's issue in a constructive manner than you do talking about your own."For many people, the ideal way to do thi
    ompetitors and economic adversity), ‘Forging a New Alliance’ (for a diverse medical services group managing a complete reorganization of roles and departments).

    2. Prime the pump for full participation.

    Use internal communication to get everyone interested and ready for the event. Use e-mail, printed memos, websites, bulletin boards, posters and meetings to arouse people’s curiosity, and circulate a list of objectives and issues for the meeting.

    You could conduct a survey prior to the meeting and announce the results during the program. Have individuals prepare essential business presentations. Create cross-functional teams to deliver the evening entertainment.

    3. Conduct the program off-site.

    Major team-building programs are frequently conducted off-site. This allows participants to get away from the workplace physically (minimizing disruptions) and mentally (opening their thinking to new points of view).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your acti

    The Questions We Face
    “How do I tell my boss that his idea really stinks and not lose my job?”“Why is my co-worker stabbing me in the back?”“How do I tell my vendor that we are not going to renew his contract?”“The person next to me smells and I don’t want to offend him/her, and I want them to stop smelling.”“Being gentle in the lunchroom and still getting my point across.”“My boss won’t make a decision and I can’t move forward.”“My co-worker is an Eyore or Schleprock and I can’t seem to get them to shut up.”These were some of the questions that I posed the other day. And really, they are all the same question. “You have l
    ould conduct a survey prior to the meeting and announce the results during the program. Have individuals prepare essential business presentations. Create cross-functional teams to deliver the evening entertainment.

    3. Conduct the program off-site.

    Major team-building programs are frequently conducted off-site. This allows participants to get away from the workplace physically (minimizing disruptions) and mentally (opening their thinking to new points of view).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your acti

    Sell Your Name, Not Your Product
    Do you know what the majority of people sell? I could not tell you what Michael Green sells, but if he does sell something, then I would probably buy it. His name is popular among the “Marketers”.When you were in school you probably remember that some guys and girls were more popular than others. Those were the ones that were voted as Vice Presidents and or course Presidents of the school faculty group.It wasn’t that they were any smarter or did anything better, but as you know they did get around a lot more than most people. They communicated with quite a few people. When you mention their names, most everyone in school knew them. Not many people knew you
    w).

    4. Use a mix of energy, enterprise and entertainment.

    Stimulate interest and involvement by employing a full range of team building activities. You can have ‘work hard’ sections with speeches about the future and workshops on current business problems. You can have ‘play hard’ sections with team games or outdoor challenges. And you can include social sections with mealtime activities, awards and evening entertainment.

    Carefully sequence your activities throughout the day and evening. Be especially careful to follow lunches with some physical activity and to end your program with a strong note of confidence and commitment.

    5. Allow enough time to process, discuss and apply.

    Allow some time between each activity for discussion about new learning and application to the job. It’s better to have a full day with two team building games and enough time for discussion, than a ‘stuffed’ day with three or four games but little time for reflection.

    6. Focus on new actions with ‘more, less, start, and stop’.

    During the program, have participants develop clear answers to the following questions:

    ‘What do you want (the other person, department, etc.) to do more of?’

    ‘What do you want (the other person, department, etc.) to do less of?’

    ‘What do you want (the other person, department, etc.) to start doing?’

    ‘What do you want (the other person, department, etc.) to stop doing?’

    Toward the end of your program, have participants make a list of personal commitments:

    ‘What am I committed to do more of?’

    ‘What am I committed to do less of?’

    ‘What am I committed to start doing?’

    ‘What am I committed to stop doing?’

    7. Use photos and videos to extend the program’s impact.

    Engage a photographer to document your team building program. Give copies of special photographs to your participants after the event. Post the best photographs on your bulletin boards, in the cafeteria or publish them in the company newsletter. Put them on your company’s website so your teams’ family members can view them from home.

    If you record on video, have the footage edited with music and snappy graphics. Show this entertaining vignette another time at a company meeting or social event.

    8. Harness the power of peripheral players.

    When selectin

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