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Add You - Strategic Planning - Pitfalls in Implementation
Essentials to Customer Loyalty uru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.Every business, whether online or offline, needs customer loyalty in order to be established for the line of work it is trying to be known for. All businesses work hard not just to get a good impression but to make a lasting one of reliability and value that makes them acquire the hard-earned customer loyalty. Especially with industries that are mainly service oriented, having customer loyalty is synonymous to bigger earnings and more opportunities to grow. There are different essential that can pave the road to customer loyalty for businesses.Link up with other subscriptions If you are still new to the business, linking up with other more well-established websites related to what you are selling will help you get noticed. The loyal followers of what you are linking up to may also link up on you and conjoin thoughts of your website to be related to that which they faithfully subscribe to. If you manage to invest a certain amount to advertise your site and link up with as many businesses as you possibly can, you are definitely on your way to magnetizing customers and keeping them enamored of your offers.Knowing what they nee The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Ev Franchising the Nations of the World; Who Will Build It? In our strategic planning work, we often work with companies who have tried strategic planning before. Almost inevitably, the companies we meet were disappointed in the results they got before using Simplified Strategic Planning. While some of these disappointments can be attributed to poor strategy or process issues, many - perhaps a third - were disappointed because the plan failed to lead to good implementation of the strategy.Recently a few scholars have been talking about franchising the world and luckily I am the one who is brought to their attention. They ask the obvious question, which has been asked before of major projects; if we franchise the nations of the world then who will build the franchise system and who will help the franchisees of the Third World countries who sign-up to become first world nations? There will be lots of infrastructure to build so the civilization will succeed as a franchisee of the world franchise system.Well, last time I checked industrialized nations did not have a shortage of large corporations or businesses who were interested in building stuff. For instance; The Military Industrial Complex does not care what it builds? Nuclear power plants, levees in New Orleans, a bridge in Peru, a high-speed train in Argentina, a dam in Egypt. Or the same companies could just keep building rockets for space or ships, bombs and planes to protect the System. The bigger the system the more to protect and the more to build, plenty to do, everyone wins.So you see, free enterprise can build anything and that is what entrepreneu This is a shame, because your management team puts some of its best thinking into your strategic plans. Often, the team is quite excited about the vision portrayed by your strategies. So, how is it that strategic plans are so often poorly implemented? In our experience, there are five main root causes of poor implementation. Some of these are very closely linked to each other - that is, it's common to see pairs of this issue operating in tandem. But, ultimately, each of these items, by itself, can torpedo your strategy implementation: 1. The plan is not linked to implementation 2. The implementation lacks follow-through 3. The implementation is given insufficient resources 4. Managers change their objectives too quickly 5. The plan attempts too much too quickly Let's examine each of these issues, and how to mitigate its negative effects on strategy implementation at your company. 1. The plan is not linked to implementation This one is unfortunately, very common. In many cases, the plan's issues can be traced back to a consultant who wanted to sell each step of the implementation as a separate service, but sometimes, it arises from sheer ignorance of the pitfalls of strategic planning. Many people who attempt strategic planning for the first time assume that once the strategies are written down, the organization has a plan. In a sense, this is true - written strategies are, technically, a plan. Writing your vision down, however, doesn't guarantee that it will come to pass. If it did, we'd all be living in the utopia of the mission statements most of us labored over in the 1980s and 1990s. The clearest symptom that a plan isn't linked to implementation is an absence of clear, measurable objectives and related action plans that define, at a fairly low level, who is going to do what, when, how much it will cost and when it will happen. Sometimes this happens when the process stops after identifying strategies and goals, and sometimes the objectives are set, but no action plans are created (often because there are just too many objectives). The simplest remedy for this problem, of course, is to follow a process that drives implementation by progressing beyond strategies and goals to measurable objectives and appropriate strategic-level action plans. Yes, this takes more time than the cheap and cheerful one- or two-day retreat that a lot of companies seem to like, but it has such a profound impact on the results generated by the plan that it is time well spent. 2. The implementation lacks follow-through Sometimes, we see companies that do a decent job of linking their strategies to objectives and action plans, but still lose steam in the implementation part of the planning cycle. A lack of follow-through is one of the most common causes of this ''petering out''. The best indication of poor follow-through is action plans that haven't been updated since the plan was completed, or perhaps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient. To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual. 3. The implementation is given insufficient resources Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive. A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended. Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick. 4. Managers change their objectives too quickly In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam. A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''. Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck. The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Eve First Impressions Are Important in Retail Store Displays ses from sheer ignorance of the pitfalls of strategic planning. Many people who attempt strategic planning for the first time assume that once the strategies are written down, the organization has a plan. In a sense, this is true - written strategies are, technically, a plan. Writing your vision down, however, doesn't guarantee that it will come to pass. If it did, we'd all be living in the utopia of the mission statements most of us labored over in the 1980s and 1990s.Your visual merchandising efforts are aimed at two main goals. The first is getting "passers by" to enter your store, who otherwise would not have. The other main goal is to convert customers that are browsing your store into purchasers of your products.First impressions are lasting. Therefore, your storefront should be visually pleasing and designed to appeal to your target demographic. A key element to consider when planning your storefront is branding, which is the process of planting a memory or image of your store in customer's heads, so that they become familiar with it and easily recognize and identify with your store. Branding is primarily accomplished through use of an appealing logo, which is displayed on the exterior of your store via signage, window dressings, or welcome mats. Additionally, the use of your logo should be consistent throughout your store and all of your advertising and marketing materials. Include your logo at the point of sale, on price tags, and in other appropriate locations throughout your store. All print and web advertising and marketing efforts should make consistent use of your logo and c The clearest symptom that a plan isn't linked to implementation is an absence of clear, measurable objectives and related action plans that define, at a fairly low level, who is going to do what, when, how much it will cost and when it will happen. Sometimes this happens when the process stops after identifying strategies and goals, and sometimes the objectives are set, but no action plans are created (often because there are just too many objectives). The simplest remedy for this problem, of course, is to follow a process that drives implementation by progressing beyond strategies and goals to measurable objectives and appropriate strategic-level action plans. Yes, this takes more time than the cheap and cheerful one- or two-day retreat that a lot of companies seem to like, but it has such a profound impact on the results generated by the plan that it is time well spent. 2. The implementation lacks follow-through Sometimes, we see companies that do a decent job of linking their strategies to objectives and action plans, but still lose steam in the implementation part of the planning cycle. A lack of follow-through is one of the most common causes of this ''petering out''. The best indication of poor follow-through is action plans that haven't been updated since the plan was completed, or perhaps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient. To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual. 3. The implementation is given insufficient resources Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive. A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended. Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick. 4. Managers change their objectives too quickly In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam. A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''. Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck. The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Ev 100% Boost in Advertising Response with Taguchi Testing-Fact or Fiction? ne of the most common causes of this ''petering out''.So you heard about Taguchi testing, eh? You heard some big claims, too? Crazy people saying they increase marketing response by hundreds... thousands of percent... sounding full of hype but maybe a little intriguing?Is it all lies or is it the truth?I'll break it down for you here so you can understand what Taguchi testing is -- and what all the fuss is about.First, the history -- Dr. Gen'ichi Taguchi was an engineer in Japan. He was looking for a way to manufacture products at a consistent high quality -- and to lock in successful methods so they would consistently work, over and over again. He got into designing experiments.He came up with some advanced statistical formulas that you could use to test a number of different variables to see how they worked together. The cool thing here is that with his formulas you can figure out how thousands of tests would work just by running a few.Fast forward... Dr. James Kowalick (one of Dr. Taguchi's students) was working in manufacturing in the United States. One day he was walking down the hallway when he overheard the marketing department at his company t The best indication of poor follow-through is action plans that haven't been updated since the plan was completed, or perhaps a month or two afterwards. The team set up their implementation plans with good intentions, but then dropped the ball as more urgent activities drove strategy implementation out of their minds. This is common because the very best strategies are never urgent - they are undertaken well ahead of time, because time and money can usually be traded off in strategy implementation. Companies that choose to spend time when they have it - even when the strategic initiative is not urgent - are almost always more efficient. To remedy the lack of follow-through requires commitment from the highest level of the management team. If the owner, president, or CEO insists upon a serious, routine periodic review of progress on strategy implementation, it is highly unlikely that your company will drop the ball. Practically speaking, this means you must keep to the monthly monitoring process that we outline in the Simplified Strategic Planning seminar and manual. 3. The implementation is given insufficient resources Another way of stating this is ''implementation is given insufficient priority''. It's not uncommon to see, in a company that is relatively strapped for management resources, that action plan step postponement is a heavily used tool in the management team's time management. It is always easier to postpone a strategic action than, say, to hire a new executive. A common symptom of this issue is action plans where many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended. Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick. 4. Managers change their objectives too quickly In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam. A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''. Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck. The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Ev A Word about War and Fear and the Role of the Business Person e many steps are postponed two or three times before completion. Implementation is still progressing, but at a much slower pace than originally intended.It is easy to get caught up in the bloodshed and threats to our security, no matter where in the world we live. However, being American can be doubly difficult since the fall of the Berlin Wall and the tragedy of 9/11, where as the world's only Superpower we are caught up in every web of tragedy that the world spins.And with the knowledge that terrorists aren't weaker since the wars in Afghanistan and Iraq but instead are growing stronger, evidence Hezbollah's ability to destroy an Israeli ship and strike its third largest city by missile, the fear that danger sits on our shores and laps at our coastal communities is real and growing.So, what is an American business person to do? I speak specifically to the business person, because as a consultant and a business person that is my work community but most important, we wield a great deal of influence and power and how we use that power is critical to not only economic but also to our very survival.I don't pretend to have either political or military answers to the current world state of affairs, but I think that my five decades as an American political activist (includi Fixing this issue isn't always easy. Naturally, if you have the money, adding horsepower to your management team can help. Giving executives clear priorities, especially about the relationship between their routine operational responsibilities and strategic responsibilities, can also help. Finally, be aware that this issue may actually be issue number 5 (the plan attempts too much too quickly) in disguise. It's difficult, if not impossible, to distinguish between trying to do too much and having too little to do it with, because they are essentially two ends of the same stick. 4. Managers change their objectives too quickly In some companies, the main strategy implementation amounts to a kind of corporate ''short attention span''. Many of these companies don't make much headway in their strategy implementation because they are never heading in one direction long enough for the strategy to pick up steam. A common symptom of this implementation issue is a company that seems to be perpetually in the middle of dramatic changes. In a company with a sound, consistent strategy, change is occurring, but change tends to flow around the strategy, because the strategy represents a stable, unchanging reality, such as ''Starbucks customers like good coffee in a good environment''. Another symptom is the classic ''flavor of the month'' syndrome, where the company shifts direction every month or two based upon the viewpoint of the management guru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck. The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Ev Catalog Printing at Your Fingertips uru that is currently in favor with the top executives. This is a dangerous problem, as many of today's management gurus espouse strategic outlooks that are diametrically opposed. For example, ''The Experience Economy'' espouses a strong, service-centered specialty strategy, while ''Nuts!'' centers on a focused commodity strategy. You might succeed in shoehorning both of these outlooks into one company, but you are just as likely to end up with a train wreck.At present, online printing has caught the attention of many people. Printing processes have been transformed into something easier and faster. More advanced printing equipment has been developed and the internet has become the ultimate source of the answers to different printing concerns.Creating marketing materials is simple. With the latest technology and internet, printing catalogs is achieved without much effort. For that reason, a large display of printing services is offered at reasonable prices.When you’re about to make a catalog, there’s no other easier way to do it than online catalog printing. A lot of online catalog printing services can be accessed in the internet. They range from cost effective printing to high-speed print production. Basically, the online printing of catalogs is achieved by uploading your catalog print files to a printer. Catalog printing software is available to generate your much-needed catalogs with no trouble.There are many ways on how you can produce catalogs to make your business flourishing. Online printing offers the fastest option to get your catalog print jobs done. High quali The annual planning process, and strict discipline around that process, is the best antidote we know to ''short attention span''. The key here is to make sure you have sound strategic reasons for every change you make in your objectives (and no, ''there's a lot of money to be made'' is NOT a sound strategic reason). Likewise, test every change against the wisdom that is inherent in your own strategy. If it fits, great - but when it doesn't, be very wary of making changes because of small, temporary changes in your marketplace or (worse) your reading list. 5. The plan attempts too much too quickly This is probably the second most common issue, and, as we said, sometimes difficult to distinguish from issue 3 (The implementation is given insufficient resources). As managers, and as teams, we all seem to have eyes that are much bigger than our stomachs. If five objectives are good, ten must be better, right? Well, wrong... ten objectives are almost always worse, from an implementation perspective, than five. There are two key reasons for this. First, we psychologically tend to focus more on items when they are limited in quantity. Everyone in your company is likely to know your company's objectives if you only have four or five. If you have forty-two (we call this a ''laundry list''), chances are no one will know most of them, and few will even care. This is not because your employees are bad - rather, it's because it's not humanly possible for a group of people to remember and properly prioritize forty-two objectives. The solution for this issue is simple, but often difficult. Don't let yourself tackle more objectives than you can handle. If you had trouble with nine last year, try seven this year. In our experience, implementation is optimized somewhere between five and ten objectives, depending on the organization, its culture and resources. These are just a few of the most common implementation issues we run into in our work as strategy consultants, assisting companies like your own in strategic planning. It's not exhaustive, but hopefully, as you get out your plans for this year, you will think about taking some of the steps outlined here to improve your implementation.
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