Tags |
|
|
Links |
|
|
Add You - Perception: What Are Your Patients REALLY Hearing?
Your CV (Curriculum Vitae) – Resume for our American friends sells you to your prospective employer. It has to be straight and too the point. However too many CV’s contain irrelevant information. What are the ten things that you shouldn’t write in your CV?1) Don’t use first person in your personal profileIt sounds too informal if you use the word ‘I’ too often. If you see CV’s
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your
Perhaps you may not have considered that Plastics have revolutionized the way we live. Many people take all the plastic products we have for granted. Adhesives are another similar substance we use an awful lot of in construction, preventative maintenance and in so many other industries really. Think of all the caulking compounds, glues, tape, gasket compounds and things we rely on in everyda
For example, lets look at broken appointments, one of the biggest problems in your practice. Last minute changes and no show appointments account for thousands of dollars a month in lost revenue for the practice!
Are you sending signals to your patients that it's all right to break appointments?
When the patient calls and says they "Forgot" or "Have a meeting." or "Just want to reschedule." Is your response "That's OK.", "Sure, that's no problem." or simply..."How soon do you want to come back?" And then schedule them right back at the 1st available opening?
A well established practice with a scheduling coordinator who knows the patients well has a sense of "offending" the patient if they remind them of the dilemma this last minute change will make.
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your
Guerilla marketing, targeted PR, SEO, electronic mail and online advertising give clients looking for media exposure a new arsenal for branding their firms that is diverse, inexpensive and effective--if handled the right way. These latest electronic branding techniques, combined with traditional PR methods have brought corporate visibility to a new level. Now any company can become newsworth
Are you sending signals to your patients that it's all right to break appointments?
When the patient calls and says they "Forgot" or "Have a meeting." or "Just want to reschedule." Is your response "That's OK.", "Sure, that's no problem." or simply..."How soon do you want to come back?" And then schedule them right back at the 1st available opening?
A well established practice with a scheduling coordinator who knows the patients well has a sense of "offending" the patient if they remind them of the dilemma this last minute change will make.
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your
Most of us would agree that a business organisation, or any other kind of organisation can only be properly managed if the information with which to make decisions is readily available. Below are some more specific reasons for setting up a measurement system at the organisational, process and job levels.Reason 1: Provides Information for Reporting PerformanceAt the very minimu
When the patient calls and says they "Forgot" or "Have a meeting." or "Just want to reschedule." Is your response "That's OK.", "Sure, that's no problem." or simply..."How soon do you want to come back?" And then schedule them right back at the 1st available opening?
A well established practice with a scheduling coordinator who knows the patients well has a sense of "offending" the patient if they remind them of the dilemma this last minute change will make.
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your
Every business should follow a proven selling process, consistently. It could be as simple as following my award winning triple decker peanut butter and jelly sandwich recipe.Bread = Three slices of important customer's issues, concerns and pain points.Peanut Butter = Unique solution blend that resolves the customer's problems.
A well established practice with a scheduling coordinator who knows the patients well has a sense of "offending" the patient if they remind them of the dilemma this last minute change will make.
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your
For many of us, the New Year is a time to think about improving our lives and often one of the areas in which we are most dissatisfied is work. However, simply making a resolution to leave a job, train for a new career or set up a business isn’t enough. If it’s going to happen, we need to take action. However, like so many of our good intentions, the decision to change gets put on the back b
Nothing could be further from the truth or more harmful to the practice!
An unusually high number of broken appointments generally translates into a lack of respect concerning your practice and appointments time and "time is money."
Generally patients simply are not aware of the problems associated with last minute changes because they have been "trained" (they hear) it's so easy to change the appointment.
Often before we can "train" the patient, the front office must first "re-train" their response to these last minute calls.
For example, when the specific date or time a new patient or existing patient wants is not available, if our reply is: "We get cancellations every day" or even worse, "We get cancellations all the time and can get you right in", what have we taught this patient?
In just a matter of seconds the patient has been "taught" (heard) It's all right to call at the last minute to change an appointment, cancellations happen all the time, when they do cancel they can get "right back in."
The patient has no value associated with the pra
HTTP = HTML link (for blogs, profiles,phorums):
<a href="http://www.addyou.info/article/43869/addyou-Perception--What-Are-Your-Patients-REALLY-Hearing.html">Perception: What Are Your Patients REALLY Hearing?</a>
BB link (for phorums):
[url=http://www.addyou.info/article/43869/addyou-Perception--What-Are-Your-Patients-REALLY-Hearing.html]Perception: What Are Your Patients REALLY Hearing?[/url]
Related Articles:
Barter - The Service Business Solution to the Post-Holiday Slump
Cell Phones Dialing Into Mobile Commerce - Cashless Society A Little Closer
Boost the Sales Power of Your Trade Show Exhibit
Bookmark it:
|