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Add You - Small Business - Your Pricing Strategies
5 Ways To Keep Your Call Center POSITIVE! ess you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty.It’s not an easy job, managing a room with potentially hundreds of people in it. How do you help them to be productive?One of the best ways is by managing the mood of the place.Here are five pointers that I’ve developed over the years:(1) Identify your center’s “opinion leaders.” These are usually folks in the rank and file who have no formal power, but lots of the informal kind. Perhaps nothing you can see makes them leaders, and you might never consider them for management, but a simple fact remains. They have followers—that’s what makes them leaders.When you have group meetings and you mention a change in procedure, observe who receives the glances from his or her peers. If they’re looking to see how Jim is responding to you, he might be one of the top dogs.< Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers oft The Answers (1 - 5) Are Here! Challenge Yourself - Evaluate Your Selling Skills Think the best way to get more customers is to have the lowest prices in town? Think again. Think the best way to create a successful business is to try to appeal to everyone? Wrong again.Question 1) List the top five most important steps in the selling process?Answer:1. Rapport.Help me, the customer, feel comfortable with you. The more comfortable I feel the more information I provide.The more information I provide the more you understand my needs and wants.The more you understand my needs and wants the easier it will be for you to sell me.Be sincere. Nothing will turn a customer off quicker that insincerity.2. Overview.Help me understand what we’re going to do while we’re together today (assume this is our initial visit). I’m looking to purchase a new roof, you’re the rep for the roofing company. The overview would include the elements or the steps of the sales process.EXAMPLE: “Teri, while we are togethe The only good thing about having the lowest prices and trying to appeal to everyone is that you’ll fail quickly and be out of your misery. This is a really hard concept for many business owners to come to grips with. Small business owners can really struggle with pricing. There are tons of different approaches to pricing and that in itself creates plenty of confusion. It’s been my experience that most small business owners tend to undercharge for their services and products. The bottom line is this. People buy for emotional reasons—not price. People buy from you because you solve a problem for them—not price. Yes, for some people price is the deciding factor for purely economic reasons. But how many times have you seen someone skimp on necessary car maintenance but spend big bucks on a car stereo? People will pay ridiculous amounts of money if they perceive high value. Visit an antique shop—why would you pay tons of money for an Early American kitchen chair when you can get a brand new chair for $30? Listen, I’ve been watching the human species for decades and I’ve come to a conclusion—we’re a really weird group. We’re gifted with a magnificent intellect, the ability to reason and approach things in a logical manner. And yet, we make our decisions based on emotion! How else can you explain someone with 350 pairs of shoes or 35 antique cars or every Barbie doll ever made? We’re just a bizarre species! Once you realize that, it makes raising your prices easier! Of course, it’s a little more complicated than that…so let’s talk about some pricing strategies. Cost + markup If you make a product, you can price it by taking what it costs you to make it—materials, labor, and overhead and add on a markup percent for profit. If you deliver a service, you can price the service by taking what it cost to deliver the service—labor, overhead and add on a markup percent for profit. If the costs increase, you can raise your prices or reduce what you get for profit. That’s a very common approach to pricing. The profit markup can be very small or it can be very large based on other factors. Competitive pricing Survey your competitors to find out what they’re charging then charge a similar amount. Lowest Cost Provider “We have the lowest prices in town” is often followed by the “going out of business” sale pricing. Unless you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty. Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers ofte Business Process Consulting - Consulting to the Small Business Owner for their services and products.Why are small businesses such a powerhouse in the economy?One of the ingredients is that successful small businesses are run by people with passion. Small business owners believe in what they are doing, and they love doing it. They are brimming with ideas.At heart, most small business people feel that they were born to make a difference in the world - to make the world a better place. The small business owner is obsessed with succeeding in making that difference and reaping the rewards that they deserve for both themselves and for the people around them.They do what it takes to make something happen - the long hours, the heartache, the joy, the desperation, the failure, the success and the elation. These people experience the full range of human emotion in the pursuit The bottom line is this. People buy for emotional reasons—not price. People buy from you because you solve a problem for them—not price. Yes, for some people price is the deciding factor for purely economic reasons. But how many times have you seen someone skimp on necessary car maintenance but spend big bucks on a car stereo? People will pay ridiculous amounts of money if they perceive high value. Visit an antique shop—why would you pay tons of money for an Early American kitchen chair when you can get a brand new chair for $30? Listen, I’ve been watching the human species for decades and I’ve come to a conclusion—we’re a really weird group. We’re gifted with a magnificent intellect, the ability to reason and approach things in a logical manner. And yet, we make our decisions based on emotion! How else can you explain someone with 350 pairs of shoes or 35 antique cars or every Barbie doll ever made? We’re just a bizarre species! Once you realize that, it makes raising your prices easier! Of course, it’s a little more complicated than that…so let’s talk about some pricing strategies. Cost + markup If you make a product, you can price it by taking what it costs you to make it—materials, labor, and overhead and add on a markup percent for profit. If you deliver a service, you can price the service by taking what it cost to deliver the service—labor, overhead and add on a markup percent for profit. If the costs increase, you can raise your prices or reduce what you get for profit. That’s a very common approach to pricing. The profit markup can be very small or it can be very large based on other factors. Competitive pricing Survey your competitors to find out what they’re charging then charge a similar amount. Lowest Cost Provider “We have the lowest prices in town” is often followed by the “going out of business” sale pricing. Unless you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty. Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers oft How to Save Money as You Leverage the Power of Great Copy, Marketing and Brand Building me to a conclusion—we’re a really weird group. We’re gifted with a magnificent intellect, the ability to reason and approach things in a logical manner. And yet, we make our decisions based on emotion! How else can you explain someone with 350 pairs of shoes or 35 antique cars or every Barbie doll ever made? We’re just a bizarre species! Once you realize that, it makes raising your prices easier!Like any budget-conscious business owner, you may feel uneasy about spending money on marketing. A few hundred here for website tweaks, a few hundred there for articles... it doesn't take much to swing the other way, from marketing optimist to doubtful, stingy, money-hoarding pessimist... does it!Scrimping on the marketing, cutting back on the copywriting. Failing to keep pushing your name out there. Losing the customer advantage that steady search engine marketing brings.This is what happens when you let your Inner Marketing Miser and Copywriting Curmudgeon get the best of you.You needed complimentary advice and the copywriter came through? Great!A friendly designer took the time to plug you on his blog, for fr^ee? Awesome!It feels so good to know that we hav Of course, it’s a little more complicated than that…so let’s talk about some pricing strategies. Cost + markup If you make a product, you can price it by taking what it costs you to make it—materials, labor, and overhead and add on a markup percent for profit. If you deliver a service, you can price the service by taking what it cost to deliver the service—labor, overhead and add on a markup percent for profit. If the costs increase, you can raise your prices or reduce what you get for profit. That’s a very common approach to pricing. The profit markup can be very small or it can be very large based on other factors. Competitive pricing Survey your competitors to find out what they’re charging then charge a similar amount. Lowest Cost Provider “We have the lowest prices in town” is often followed by the “going out of business” sale pricing. Unless you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty. Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers oft The Meal and Interview Nightmare - How to Interview With Your Mouth Full a markup percent for profit. If you deliver a service, you can price the service by taking what it cost to deliver the service—labor, overhead and add on a markup percent for profit. If the costs increase, you can raise your prices or reduce what you get for profit. That’s a very common approach to pricing. The profit markup can be very small or it can be very large based on other factors.Meal interviews are multi-tasking nightmares. Although the primary purpose is the interview, there's a secondary purpose to these mind-your-manners interviews: how well do you handle yourself during a business meal? During the course of my career I’ve seen quite a few ghastly faux pas that have nixed an otherwise capable candidate. So follow these pointers and mind your manners! Drinking - No. Not even if the interviewer does. You want to add a third complication to the mix? An interview, a meal....and alcohol? Most people can handle one drink, but that's not the point. You need to be clear, concise and focused. This company hasn’t hired you; this company is deciding if they want to hire you. If your host or hosts order you a drink, don’t make a fuss; drink it slow Competitive pricing Survey your competitors to find out what they’re charging then charge a similar amount. Lowest Cost Provider “We have the lowest prices in town” is often followed by the “going out of business” sale pricing. Unless you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty. Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers oft What Are The Pros And Cons On Retail Outlet? ess you have Wal-Mart’s wallet, systems, and bargaining power, this is a recipe for poverty.Businesses uses a range of different means to get their product/service to the customer. Obviously, it is important that you choose a means of distribution that is right for your market while at the same time being aware of alternatives that might gain you access to further markets.One of the mostly and common distribution method will be starting a retail outlet. This general term covers everything from the marketstall to large department stores and hypermarkets. The main advantages and disadvantages of selling through your own retail outlet are shared below.AdvantagesHaving a retail outlet means you have a physical presence in that area. This enable your business to be easily identify by your customers. It also helps in building trust with your customers by having a physic Value Provided Your pricing in this method is based on the value that your customer perceives you provide them. This is a popular pricing strategy. In my opinion it has a major flaw. Let’s say your beloved child has cancer. What value do you place on the doctors, nurses, therapists, etc. who provide care? All the money in the world is not enough to compensate for the value of a cure for your child. The value you perceive and the amount of money you can pay are often widely divergent. In the consulting arm of my business, my customers often tell me that the value I bring to their businesses far outweighs the amount of money they can afford to pay me. The “What do I need to make?” pricing model If you need $40,000 to pay your own bills, can your business generate enough sales to net you that amount? How can you structure your pricing to make that happen? This is a more realistic approach to pricing. If you start out with a baseline—a goal—and work backwards you often get a better feel for what you have to charge to stay in business. This is the same as breakeven which we talk about in a different section of the manual. The downside of this approach is that it limits your income—which means that instead of achieving prosperity from owning a business, you’re only creating a job for yourself. The “What do I want to make?” pricing model Now we’re getting somewhere. Self employment should do more than create a job for you. It should build value. Most small business owners who survive long enough to want to sell their businesses are dismayed to find that the business has little value. No assets. No transferable brand. No saleable systems. Not retirement. It’s merely provided them with a living for a time. This pricing model takes a long term view of your business. Where do you want to be in 5 years, 10 years, 30 years? What are the opportunity costs involved? If your business takes three years before it supports you, what is the cost to you in salary or wages that you could have made working for someone else? Pride of ownership is a wonderful thing, but find ways to make what you own more valuable in the long run. Knowing where you want to get to gives you the opportunity to work backwards to see how you can get there. Personal Pricing Strategies One of my colleagues has a pricing model that she finds works very well for her. She talks to her potential clients about a project. Then, she sits down and thinks about the project, what it will entail in terms of time and energy. She decides on a price, takes a deep breath, and adds a thousand dollars to it. Only then does she call the client with the price. She knows that if she doesn’t do this she will under price her services. (And yes, she’s very busy and successful.) Another colleague changed her pricing strategy after giving birth to her first child. She looked at her baby and said, “What is it worth to me to miss time with my baby?” She prices accordingly. Another colleague looks at each customer and decides what she will charge based on the level of difficulty she feels the custo
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