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Add You - 1 in 25 Sales Professionals Will Be Shocked to Hear This!
The other day a reporter call to interview me on the “Death of Customer Service”. My first reaction was to deny that charge and claim that customer service is very much alive and well. But upon further thought of the service I’ve received over the past few months and what others have related to me about their experiences, I had to admit that the quality and level of service has decreased. Upon further thought I realized that it has been on a decline for quite a while.I finally admitted to the reporter that yes, I have to agree that customer service is not doing as well as I
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scen
An overview of online advertising ...Online advertising can be a very cost-effective solution to promote your business or product. There are many different types and although many can give you good exposure for your money, some can lose you money very quickly if you do not know how to do it properly. Online advertising is not the same as offline advertising. It is in many ways a much more direct medium than TV or magazines.If someone is looking at a web page that you are advertising on, then it is because they have chosen to go to that page. Of course it could be that they are just
Hopefully, you are the one who “gets” it and your competitors are the ones to remain ignorant of this gem of thought.
Those who know this shocking truth close lucrative contracts by regularly conducting meetings with THE decision makers. Those who don’t know this regularly conduct meetings with low-level decision-makers.
What’s the difference between the two? Mindset. There are those who believe they can and those who believe they can. Both are right.
That thought, as valuable as gold, can be unearthed in the telling of this story.
During coaching call sessions, I make the “mindset” point by sharing this slice of life vignette with clients ...
A while back my favorite FAX machine of all time broke. I wanted another one just like it and went through quite a bit of effort to contact the manufacturer to order another.
After 45 minutes of stumbling around, asking questions, and failing to fulfill my order, the company’s customer service representative (there’s an oxymoron) said it couldn’t be done.
I thanked her for her time and asked for my call to be elevated to her supervisor or manager.
To which her response was, “I’m it. I’m the highest person you’re going to get to in this company!”
My response was to thank her again and to get off of the phone. The next stop, Tokyo.
After taking a few minutes to surf the Internet, capturing the contact information of the President of the company, and realizing he was based several time zones away, in Tokyo, I opted to send a brief email to his attention. The email read:
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scen
In the multi-billion dollar promotional products industry, corporations bought a record breaking 11.9 billion dollars worth of promotional products in 2006 alone.The promotional products industry has been around for over 100 years and has grown into one of the most utilized forms of advertising available in today’s marketplace. Just look around you, even in your own home, take note of how many promotional products you see and use everyday. Promotional products are quite possibly the longest lasting advertisement a business can utilize and should be an integral part of any marketing cam
What’s the difference between the two? Mindset. There are those who believe they can and those who believe they can. Both are right.
That thought, as valuable as gold, can be unearthed in the telling of this story.
During coaching call sessions, I make the “mindset” point by sharing this slice of life vignette with clients ...
A while back my favorite FAX machine of all time broke. I wanted another one just like it and went through quite a bit of effort to contact the manufacturer to order another.
After 45 minutes of stumbling around, asking questions, and failing to fulfill my order, the company’s customer service representative (there’s an oxymoron) said it couldn’t be done.
I thanked her for her time and asked for my call to be elevated to her supervisor or manager.
To which her response was, “I’m it. I’m the highest person you’re going to get to in this company!”
My response was to thank her again and to get off of the phone. The next stop, Tokyo.
After taking a few minutes to surf the Internet, capturing the contact information of the President of the company, and realizing he was based several time zones away, in Tokyo, I opted to send a brief email to his attention. The email read:
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scen
If you want to get a prospective employer’s attention, you need to write a resume with the Four R’s of Resume Writing in mind. These tips will help you create a resume that conveys the appropriate information to an employer in a way that shows confidence and enthusiasm.Remember that you are competing against a lot of other job candidates, so take the time to create an excellent resume and you will already have an easier time of landing that perfect job.The Four R’s of Resume Writing are: Relate – Relate your skills in your resume to the position you are seeking. Th
A while back my favorite FAX machine of all time broke. I wanted another one just like it and went through quite a bit of effort to contact the manufacturer to order another.
After 45 minutes of stumbling around, asking questions, and failing to fulfill my order, the company’s customer service representative (there’s an oxymoron) said it couldn’t be done.
I thanked her for her time and asked for my call to be elevated to her supervisor or manager.
To which her response was, “I’m it. I’m the highest person you’re going to get to in this company!”
My response was to thank her again and to get off of the phone. The next stop, Tokyo.
After taking a few minutes to surf the Internet, capturing the contact information of the President of the company, and realizing he was based several time zones away, in Tokyo, I opted to send a brief email to his attention. The email read:
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scen
Logistics solutions include planning, implementing and controlling the functions of inventory, warehousing, transportation and distribution. It consists of all software systems and activities that enable a company to transfer raw materials and finished goods from point A to point B.A fourth-party logistics provider designs the logistical blueprint of an organization and provides customized computer software. Logistics solutions aim at atomizing the various components of the production, transportation and distribution. It enables an organization to improve efficiency and cut costs.In
I thanked her for her time and asked for my call to be elevated to her supervisor or manager.
To which her response was, “I’m it. I’m the highest person you’re going to get to in this company!”
My response was to thank her again and to get off of the phone. The next stop, Tokyo.
After taking a few minutes to surf the Internet, capturing the contact information of the President of the company, and realizing he was based several time zones away, in Tokyo, I opted to send a brief email to his attention. The email read:
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scen
The Internet is a very useful tool for job seekers as it is a great source of information. Also, taking into account of a more wired world, getting online has never been easier. People can cost-effectively get Internet access in public libraries at broadband speeds. But with the fear of information overload, many job seekers do not fully utilize the many advantages of the Internet. This is never a good development.Here are some tips for job seekers:Viewing Corporate WebsitesBefore going for an interview, it is recommended to view the company’s corporate mission statement and
“After dialing 800-xxx-xxxx and spending 45-minutes with the customer service representative trying to order a fax machine from your company, I was unable to do so. If this were my company I’d want to know about this scenario. Knew you would want to know too.”
Within 48 hours of hitting the “send button” two new FAX machines were sitting in front of the office door. The Regional Director of said company called me personally to advise that all customer service reps were being retrained, and to quickly ask what were the top three areas of mistreatment that I had received—so those areas could be addressed.
What does this have to do with a huge insight that, when embraced, will absolutely, positively, no-doubt-about-it, leverage your selling time into exponential increases in sales and income?
Pay close attention.
Your attitude and your beliefs make all the difference in the world. You belong at the top. Your time is valuable. Your concerns are most efficiently and effectively leveraged by the top decision-makers.
Most of the sales professionals who hear this story laughingly say, “I would have told that customer services rep ‘what for’, and would have demanded to talk to her boss.” And shake their heads in disbelief, “No president is interested in that kind of little issue.”
The most successful sales pros, shake their heads and add …. “Company Presidents worth their sales are most definitely interested in identifying and finding solutions to problems. In fact those two things make up almost their entire job descriptions!”
Besides that, the successful sales pros continue, “The other meaningful information you’re missing is … how much of your valuable selling time is spent with low level decision makers such as the customer service representative. W
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