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Add You - How Bad do You Want to Live the Life You Imagined? Are You Still WISHING for a Better Result?
Lessons from the Sky
As we gear up for summer--and a well-deserved vacation--let's compare running a restaurant to managing an airline.Manage like the airlines? And what, lose a ton of money? The analogy seems odd, but once you get past the initial shock, it should make more sense. There are two different philosophies about running airlines these days: status treatment, where the more you fly, the better you're treated; and treating everyone the same.Let's look at the two and how you can apply it to building guest and employee loyalty.Status TreatmentFly mor
experience working with everything from Fortune 500 companiesAs we gear up for summer--and a well-deserved vacation--let's compare running a restaurant to managing an airline.Manage like the airlines? And what, lose a ton of money? The analogy seems odd, but once you get past the initial shock, it should make more sense. There are two different philosophies about running airlines these days: status treatment, where the more you fly, the better you're treated; and treating everyone the same.Let's look at the two and how you can apply it to building guest and employee loyalty.Status TreatmentFly mor
People Literacy
Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently. Research shows there are four different behavioral style dimensions. Understanding their characterist
Why is it that some sales professional are more successful than others? Why is it that some sell more in a month than many sales reps sell in their career? What separates the winners from the losers? The answers are simple but not easy.Every Manager has experienced the frustration of not understanding why one management approach that works beautifully with one employee is ineffective with another. That’s because what we think would be motivating isn’t always motivating to someone else.The same principle applies to client and co-worker relationships. We “click” or connect with some individuals and understand each other. But we also work with individuals who approach things differently. Research shows there are four different behavioral style dimensions. Understanding their characterist
In my experience working with everything from Fortune 500 companies
Business Card Design Tips
Often, your business card is the only item left with a potential client or business partner. After a conference, meeting or display of your products, you are likely to meet dozens of people and leave your business card with them. It is essential that the business card design is complex and complete. This means that your logo, name, title and address (including contact details such as phone, fax, e-mail and web site) should all be present. When you are having your business card designed, aim for an image and a “feel” that best represents you and your company. Do not
n others? Why is it that some sell more in a month than many sales reps sell in their career? What separates the winners from the losers? The answers are simple but not easy.Often, your business card is the only item left with a potential client or business partner. After a conference, meeting or display of your products, you are likely to meet dozens of people and leave your business card with them. It is essential that the business card design is complex and complete. This means that your logo, name, title and address (including contact details such as phone, fax, e-mail and web site) should all be present. When you are having your business card designed, aim for an image and a “feel” that best represents you and your company. Do not
In my experience working with everything from Fortune 500 companies
How to Be Healthier and Happier at Work
Many office-based workers do not realise that the environment they spend a majority of their working week in, may not be good for their health.Have you ever experienced headaches, respiratory infections, asthma or fatigue? Do these ailments occur at work? What happens when you go on holiday or at the weekends, do they still occur or do they miraculously disappear?You’ll often find people’s desk drawers contain a variety of pills and potions to alleviate the ailments they experience at work.John’s StoryJohn commenced work in a large open
ales reps sell in their career? What separates the winners from the losers? The answers are simple but not easy.Many office-based workers do not realise that the environment they spend a majority of their working week in, may not be good for their health.Have you ever experienced headaches, respiratory infections, asthma or fatigue? Do these ailments occur at work? What happens when you go on holiday or at the weekends, do they still occur or do they miraculously disappear?You’ll often find people’s desk drawers contain a variety of pills and potions to alleviate the ailments they experience at work.John’s StoryJohn commenced work in a large open
In my experience working with everything from Fortune 500 companies
How to Create a Newsletter that Works - Part 2
When trying to decide whether a newsletter is the way to go there are four elements you must consider that are critical to its success; they are commitment, cost, frequency and size.Commitment The first thing to consider when starting a newsletter is whether you and your staff can commit to this initiative over the long run, which also includes supporting it financially. Make certain that everybody involved is on board from the beginning and that once started you continue to publish it for a minimum period of time. You want people to become familiar wi
m the losers? The answers are simple but not easy.When trying to decide whether a newsletter is the way to go there are four elements you must consider that are critical to its success; they are commitment, cost, frequency and size.Commitment The first thing to consider when starting a newsletter is whether you and your staff can commit to this initiative over the long run, which also includes supporting it financially. Make certain that everybody involved is on board from the beginning and that once started you continue to publish it for a minimum period of time. You want people to become familiar wi
In my experience working with everything from Fortune 500 companies
Managers: Let's Call a Spade a Spade!
Brochures, broadcast plugs and press releases – don’t call them public relations. Call them what they really are, valuable tactical devices which public relations calls upon from time to time to move a message from here to there.Nothing more, nothing less, and certainly not public relations’ Mother strategy which (1), marshalls the resources and action planning needed to alter individual perception leading to changed behaviors among a business, non-profit,or association’s most important outside audiences. And (2), goes on to help a manager
experience working with everything from Fortune 500 companies and their top executives to individuals on social assistance attempting to enter the workforce for the first time, I have found that the difference is as simple as taking complete responsibility for your life. My experience with individuals who ar
Brochures, broadcast plugs and press releases – don’t call them public relations. Call them what they really are, valuable tactical devices which public relations calls upon from time to time to move a message from here to there.Nothing more, nothing less, and certainly not public relations’ Mother strategy which (1), marshalls the resources and action planning needed to alter individual perception leading to changed behaviors among a business, non-profit,or association’s most important outside audiences. And (2), goes on to help a manager
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