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Add You - 10 Tips for Telephone Success
Explore the bonuses of cross promotion. Cross promotion is a specific marketing tactic wherein two or more businesses team up together to reach a broader shared population. Possibly a radio station pairs with an organization for a certain benefit. Maybe a beverage company joins with a water p
5. To create affinity with your callers, speed up or slow down your speaking voice to better mat
"You can preach a better sermon with your life than with your lips." — Oliver Goldsmith, 18th Century English writer• Revisit and revise your values every few years to keep them alive and relevant. They can too easily become stale, stifling, or just ignored. In The Achieve Group's (my fir
1. You are the “Manager of First Impressions” for your business. Whenever you pick up the telephone, put a smile on your face first. It will enhance your vocal quality and you will sound pleasant and relaxed.
2. Listen attentively to the person you are speaking with. Recall why your dog is such a good listener: listen actively and in the moment. Multi-tasking is the enemy of effective listening.
3. Let other people talk! Make sure your caller has completely finished speaking before responding. Remember: sometimes they aren’t done talking; they are just coming up for air.
4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to “buy into” what you are proposing.
5. To create affinity with your callers, speed up or slow down your speaking voice to better mat
Pay attention…focus…concentrate…prioritize…Easy to say but hard to do when so much is vying for your attention. What makes it so hard to master these basic concepts?Have you ever stopped to consider how much is fighting for your attention? Just picture for a mome
2. Listen attentively to the person you are speaking with. Recall why your dog is such a good listener: listen actively and in the moment. Multi-tasking is the enemy of effective listening.
3. Let other people talk! Make sure your caller has completely finished speaking before responding. Remember: sometimes they aren’t done talking; they are just coming up for air.
4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to “buy into” what you are proposing.
5. To create affinity with your callers, speed up or slow down your speaking voice to better mat
You won’t be if you accept a very simple premise. Here, in just two sentences, is your pathway to effective public relations. A pathway that lets you target the kind of stake- holder behavior change that leads directly to achieving your objectives.People act on their own perception of
3. Let other people talk! Make sure your caller has completely finished speaking before responding. Remember: sometimes they aren’t done talking; they are just coming up for air.
4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to “buy into” what you are proposing.
5. To create affinity with your callers, speed up or slow down your speaking voice to better mat
Obviously your introduction bio should vary according to what group you are addressing. An introduction in front of the Securities and Exchange Commission would be different than the bio introduction used for a speaker about to give a high school commencement address, even though it is the same
4. Use open-ended questions to get people to speak more freely. You should always talk less than the person you have called. It makes others feel more comfortable, particularly if you are asking them to make a decision. The more they talk, the easier it is for them to “buy into” what you are proposing.
5. To create affinity with your callers, speed up or slow down your speaking voice to better mat
Meetings in our workplaces are getting worse each year. They are longer, have more participants, often involve remote employees and they rarely achieve as much value as the time investment would warrant. We know that meetings are often not viewed by participants as worthwhile—at least not as w
5. To create affinity with your callers, speed up or slow down your speaking voice to better match theirs. They won’t realize why they feel comfortable, they just will.
6. Use your words for best results. Keep in mind you can phrase anything positively, negatively or neutrally. Phrasing your words positively will help you get better results more easily.
7. Voice mail can be your friend. Avoid leaving voice mail messages but if you must, think of it as a 30 second commercial on a highly rated radio program. You have the opportunity to get your message into the “ears” of your most desired audience. Your message should reflect this.
8. Plan your telephone presentations in advance. Think out all the various scenarios you might be faced with and write it out. This is called pre-call planning.
9. Tape yourself for self-improvement. Listen to yourself carefully and decide what areas you want to improve.
10. Make an action plan. Focus on only one area at a time. When you feel comfortable, move to your next area and repeat.
We use the telephone as our prima
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