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Add You - Winning Customers Over the Phone
Most business executives know the importance for updating disclosure documents and investor prospectuses. Failure to keep updated documents can and often will lead to litigation anytime an investor loses money unexpectedly. In franchising if a franchisee fails, files bankruptcy or is terminated for cause most franchisors realize that this can also trigger litigat
Transferring calls should be d
To achieve a successful fundraiser you need to create awareness and excitement.Some things to consider:* When planning a fundraiser the most important question you need to answer is: How much money do you need to raise?* How many people do you have that can help carry out the fundraiser?* When will the fundraiser start and when will it
* 1 percent died (makes you wonder how they responded)
* 3 percent moved
* 5 percent said friendships
* 9 percent said competition
* 14 percent were dissatisfied with the product
* 68 percent cited an attitude of indifference by employees
How many times do you think that employee attitude is communicated by phone? Very often the telephone is the first and only contact that people have with your organization. Make sure that this experience is the best you and your employees have to offer so that first-time callers become repeat customers.
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk, but wait to hear the caller's response. It is that person's choice to hold or not. Try not to turn this move into a power play. When you come back on the line, thank the person for holding. If you have to ask the caller to continue to hold, offer to take a number and return the call.
Transferring calls should be do
This is yet another article on making money on the Internet.So, have you made any money on the Internet yet? The answer to this is probably no... why?The reason people are not making money on the Internet is because of information overload. Information overload occurs when there are so much contradictory information out there that it's hard to know
* 68 percent cited an attitude of indifference by employees
How many times do you think that employee attitude is communicated by phone? Very often the telephone is the first and only contact that people have with your organization. Make sure that this experience is the best you and your employees have to offer so that first-time callers become repeat customers.
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk, but wait to hear the caller's response. It is that person's choice to hold or not. Try not to turn this move into a power play. When you come back on the line, thank the person for holding. If you have to ask the caller to continue to hold, offer to take a number and return the call.
Transferring calls should be d
Part time jobs are available in various places. Look around your neighborhood; check out the school, university or club bulletin boards, the local paper and even the web for job postings. Many large supermarkets and factories also post their vacancies on boards as do local shops. Many employment agencies also offer part time and temporary jobs.Here are som
Smile when you answer the phone. Even if your hair is on fire or the last caller chewed you out, pause for a moment to put a smile on your face and in your voice. Believe it or not, people can hear you smiling through the phone.
Answer the phone on the first ring, certainly no later than the third ring. If people have to wait through rings four and five, they begin to think that you have closed for the day, gone out of business or just don't care. We live in a world that expects instant gratification. Be sure you meet your customers' expectations.
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk, but wait to hear the caller's response. It is that person's choice to hold or not. Try not to turn this move into a power play. When you come back on the line, thank the person for holding. If you have to ask the caller to continue to hold, offer to take a number and return the call.
Transferring calls should be d
There isn’t a business owner alive who doesn’t want to make his or her business grow. In effect, we all want to make more money, increase client satisfaction and derive great fulfillment from our efforts. But if you’re working with a client that is difficult, unappreciative or impossible to satisfy, there’s little room for fulfillment and certainly no room for
Ask permission before you put someone on hold. You may have multiple lines ringing and a line of people standing at your desk, but wait to hear the caller's response. It is that person's choice to hold or not. Try not to turn this move into a power play. When you come back on the line, thank the person for holding. If you have to ask the caller to continue to hold, offer to take a number and return the call.
Transferring calls should be d
The war for talent is on again and companies are once again turning to executive search firms to help fill key leadership roles. Choosing the right executive search firm to conduct your search may be the most critical decision you make this year.The future of most companies is in the hands of the executive team. Yet when it comes to finding leaders many
Transferring calls should be done with care. Before you connect the caller to someone else's extension, make sure that person is in and able to help. There is nothing more frustrating than being transferred over and over again and having to retell the same story to a multitude of different people before finding the right one.
Before you send the call to co-worker, give the caller that person's name and number in case there is a disconnect. Better yet, tell the caller who you are and how to reach you if there is a problem. You will have an extremely satisfied customer.
Always make an offer of help. It may not be your department, your issue or your job, but if it is the customer's problem, you need to show concern. Never tell the caller " 'I don't know'" or "I can't help you." The best response to a problem is a genuine "Let me see what I can do or who I can find to help you."
You will win customers and influence people every time when you use good phone skills.
(c) 2005, Lydia Ramsey. All rights reserved. Reprint rights granted so long as article and by-line are published intact and with all links made live.
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