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    Lighten Up - When Did Everyone In Advertising Lose Their Sense Of Humor?
    Advertising does not cure cancer. It rarely affects world peace. For all the attempts to classify it as a "science," advertising has essentially evolved from two snake oil salesmen on opposite corners yelling louder and making bolder claims. Today, there are more corners to yell from – radio, TV, the Internet – but the principle remains. Yet you'd never now it, judging from the self-important seriousness pervading our industry.Lighten up!When did we lose our sense of humor and start taking ourselves so seriously? Is it the fault of the agencies that try to justify their fees? Or is it the clients that promise too many benefits because they overestimate the value of their products?Maybe it's our collective fear of a media that concocts controversy over the simplest matters. This fear leads to self-censorship, hypersensitivity and the erosion of creativity. One of our clients recently ran scared during the creation of an ad for a trade publication. This client sold products considered a commodity in today's marketplace. Everyone had already hyped the usual. Lowest prices. Faster delivery. Better service. In a crowde
    oint, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for th

    What To Do When Nothing's New: Five Strategies for Success
    Look at that throng of people crowding the trade show floor. People come from all over the country to walk these aisles, eager eyes flitting from booth to booth, scanning the exhibits for…what, exactly?Research shows that the vast majority – 76% -- come to trade shows to discover what’s new and exciting. Maybe it’s a new product, or an innovative bit of technology, or a snazzy new application, or even an entire company that they were never aware of before. In an ideal world, every company would be constantly innovating, creating cutting edge products at phenomenal savings guaranteed to meet the customer’s needs.But as you and I know, business doesn’t work that way. There are years when companies struggle to survive. Other years, it takes every ounce of effort just to maintain market position. And still other times, things might be fine, but the newest innovation is six, twelve, even eighteen months on the horizon.Is it even worth exhibiting during these times? Do the results of participating in a trade show while your company’s in a lull phase justify the costs?Absolutely! In fact, it is precisely at these t
    Executive Summary

    How do you protect cash positions while balancing the seemingly contradictory problem of keeping cost of sales under control and your sales force intact while revenues decrease. Compensating sales efforts appropriately is one solution for protecting margins, profit and cash. Solving this issue may take creating a new paradigm for sales representative compensation.

    Longing For the Good Old Days

    It was like a feeding frenzy when business was booming, backlogs were steadily increasing and customers were paying regularly. Just like the stock market, everyone was chirping ‘go baby go’. But times have changed; no doubt your business plan has changed too. Now how we compensate a sales force properly is these market conditions needs to be revisited also.

    Sales Force Goals

    What are the goals of your sales force? Maybe they have only a sales goal. Perhaps they have a sales and revenue goal, where revenue is net sales after returns, adjustments and back charges. Possibly they have a profitability goal too since your organization desires quality, not merely quantity. Regardless of times, determining how to keep sales incentives appropriate without resorting to Draconian measures that annihilate the heart of the sales organization – both literally and psychologically, is vital too.

    Let The Incentive Methods Begin

    Compensation on Sales Volume

    The most traditional of all methods, it carries with it some in-built shortcomings. If the plan pays commission rates based on total dollar value of the orders, then the rep has little incentive to dramatically exceed the established quota. If you will, the rate is the rate, no matter what, no matter how much is sold.

    Compensation Rate with Accelerators

    In this plan quarterly targets accumulate to an annual quota. When these quarterly quotas are achieved, the next accelerated commission rate gets activated. This strategy does provide additional incentive over the flat commission rate plan though since the rep is striving for the next higher commission rate at all times. Shortcoming: the sales rep is only working toward the average rate.

    Accelerators and Year End Bonus

    Add a flat amount as a bonus when over quota attainment is reached. This will incrementally incentivize. Shortcoming: the sales force sees the bonus as paid out at plan year-end, which usually is paid after a years worth of effort and energy. It does not give them the ability to earn the bonus in the present.

    Net: traditional sales compensation plans are back end loaded, i.e. a payout is awarded after successive sales hurdles are reached or as the plan year ends for over goal performance. That’s wonderful if everyone makes quota every quarter, not a likely scenario – especially in this economy.

    Coping with a Few Realities

    All businesses, regardless of market space, are seeing declining revenues due to fewer actual orders with lower order value. The fact is cash once collected amounts to less.

    We can improve margins and cash by cutting variable sales expenses. On the surface this looks like a no-brainer. However, you could be triggering call reluctance behavior. Customers being paid attention to now will be stronger customers when the economy improves. Besides you risk having your competition fill the void your sales staff is creating by fewer customer and prospect calls.

    Less revenue and cash means a staff headcount reduction. Or should it? If you cut sales staff now when business improves you will need to staff up again. The knowledge base of severed employees will take time to be gained back by new sales members resulting in an unproductive learning curve for you and them.

    An intelligent sales incentive program is one that compensates for achievement according to the company’s business plan. And in these economic times every company in America has had to modify their business plan.

    A New Paradigm

    If your goals are to maximize unused plant capacity, optimize your supply chain resources and smooth the bumps in your quarterly business cycles, then the sales compensation plan that follows just might contribute to that end, and help cash flow too. It is based on measuring and compensating sales efforts quarterly.

    Baseline Presumption

    If your sales team is like most, 80% of the business is generated by the top 20% of your sales force. So why not compensate the star performers and overachievers well for their results every quarter.

    Step 1: Take the assigned quota for each individual and break it down to assignment per quarter.

    Step 2: Assign a commission rate to that quota as if it were paid at 100% achievement.

    Step 3: Determine what reduced rate you would be willing to pay for achievement of quarterly quotas for 70%, 80% and 90% attainment.

    Step 4: Decide what graduated commission rate you would be willing to pay for achievement over the quarterly 100% attainment for various levels, e.g. 110%, 120%, etc.

    Step 5: Watch the results come in for the first quarter this is implemented.

    Step 6: Those sales persons achieving 70% of their quarterly quota, will receive the 70% rate; those at 80%, the 80% rate; those at 90% the 90% rate; those at 100% the 100% rate.

    Step 7: Those exceeding 100% in any quarter, receive the effective rate of overachievement.

    Why a Floating Commission Plan Works

    1.A Floating Compensation Plan can be accommodated to fit any of the ways you measure sales person goal attainment; sales, revenue, sales and revenue or profit.

    2.Regardless of the economic fortunes of the enterprise, you keep incentive compensation proportional to measurables like sales, revenue or profits.

    3.You conserve outlays of cash; you compensate those contributing higher value to the enterprise by compensating them proportionally higher. To prove the point, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for tha

    Direct Marketing: Overlooked, Underappreciated, and Unstoppable
    Every business needs customers, but more importantly every business needs to maintain those customers while constantly retaining new ones. The only successful way of doing this is by learning everything about your customers, including who they are? What do they have in common? Do they share a hobby, an age range, a life stage, or a geographic community? Can you break them down into groups? The answers to these questions hold a wealth of information for you. Although direct marketing can be overlooked by many businesses, here are statistics proving the effectiveness of direct mail campaigns over the years.According to the DMA (Direct Marketing Association) 2005 Postal and Email Marketing Report:* For postal mailings, 43% of direct marketers indicated that their up-front gross response has increased from 2003 to 2002.* As with postal mailings, when asked about 2004, respondents showed more optimism in their up-front email response rates, with 51% projecting an increase and 32% stable response rates.* For postal mailers, the top list techniques used to improve 2003 front-end response were enhancements to intern
    lt shortcomings. If the plan pays commission rates based on total dollar value of the orders, then the rep has little incentive to dramatically exceed the established quota. If you will, the rate is the rate, no matter what, no matter how much is sold.

    Compensation Rate with Accelerators

    In this plan quarterly targets accumulate to an annual quota. When these quarterly quotas are achieved, the next accelerated commission rate gets activated. This strategy does provide additional incentive over the flat commission rate plan though since the rep is striving for the next higher commission rate at all times. Shortcoming: the sales rep is only working toward the average rate.

    Accelerators and Year End Bonus

    Add a flat amount as a bonus when over quota attainment is reached. This will incrementally incentivize. Shortcoming: the sales force sees the bonus as paid out at plan year-end, which usually is paid after a years worth of effort and energy. It does not give them the ability to earn the bonus in the present.

    Net: traditional sales compensation plans are back end loaded, i.e. a payout is awarded after successive sales hurdles are reached or as the plan year ends for over goal performance. That’s wonderful if everyone makes quota every quarter, not a likely scenario – especially in this economy.

    Coping with a Few Realities

    All businesses, regardless of market space, are seeing declining revenues due to fewer actual orders with lower order value. The fact is cash once collected amounts to less.

    We can improve margins and cash by cutting variable sales expenses. On the surface this looks like a no-brainer. However, you could be triggering call reluctance behavior. Customers being paid attention to now will be stronger customers when the economy improves. Besides you risk having your competition fill the void your sales staff is creating by fewer customer and prospect calls.

    Less revenue and cash means a staff headcount reduction. Or should it? If you cut sales staff now when business improves you will need to staff up again. The knowledge base of severed employees will take time to be gained back by new sales members resulting in an unproductive learning curve for you and them.

    An intelligent sales incentive program is one that compensates for achievement according to the company’s business plan. And in these economic times every company in America has had to modify their business plan.

    A New Paradigm

    If your goals are to maximize unused plant capacity, optimize your supply chain resources and smooth the bumps in your quarterly business cycles, then the sales compensation plan that follows just might contribute to that end, and help cash flow too. It is based on measuring and compensating sales efforts quarterly.

    Baseline Presumption

    If your sales team is like most, 80% of the business is generated by the top 20% of your sales force. So why not compensate the star performers and overachievers well for their results every quarter.

    Step 1: Take the assigned quota for each individual and break it down to assignment per quarter.

    Step 2: Assign a commission rate to that quota as if it were paid at 100% achievement.

    Step 3: Determine what reduced rate you would be willing to pay for achievement of quarterly quotas for 70%, 80% and 90% attainment.

    Step 4: Decide what graduated commission rate you would be willing to pay for achievement over the quarterly 100% attainment for various levels, e.g. 110%, 120%, etc.

    Step 5: Watch the results come in for the first quarter this is implemented.

    Step 6: Those sales persons achieving 70% of their quarterly quota, will receive the 70% rate; those at 80%, the 80% rate; those at 90% the 90% rate; those at 100% the 100% rate.

    Step 7: Those exceeding 100% in any quarter, receive the effective rate of overachievement.

    Why a Floating Commission Plan Works

    1.A Floating Compensation Plan can be accommodated to fit any of the ways you measure sales person goal attainment; sales, revenue, sales and revenue or profit.

    2.Regardless of the economic fortunes of the enterprise, you keep incentive compensation proportional to measurables like sales, revenue or profits.

    3.You conserve outlays of cash; you compensate those contributing higher value to the enterprise by compensating them proportionally higher. To prove the point, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for th

    Buying A Carpet Cleaning Franchise
    Have you thought about buying your own carpet cleaning franchise? I have found through my 14 years in the cleaning industry that buying a carpet cleaning franchise is really not a great idea.The hardest part of owning and running any business is getting new customers. That's where most people get the idea of owning a franchise. You have a proven system in place that helps you with getting new customers.There is a big problem though. You have to finance a large amount of money up front, then after that the franchisee is going to take a royalty fee from you every month of every year for as long as you own the franchise.Who is the real winner here? Do you really want to pay someone money for the rest of your business life? The facts are whether or not you buy a franchise, you will still have to buy your own truck and equipment.Why not just buy your own truck and equipment and get a jump start on your carpet cleaning career by advertising your business on the Internet? You can literally write a small ad and have it showing on Google in less than an hour. Right in front of customers who are looking for carpet cle
    h lower order value. The fact is cash once collected amounts to less.

    We can improve margins and cash by cutting variable sales expenses. On the surface this looks like a no-brainer. However, you could be triggering call reluctance behavior. Customers being paid attention to now will be stronger customers when the economy improves. Besides you risk having your competition fill the void your sales staff is creating by fewer customer and prospect calls.

    Less revenue and cash means a staff headcount reduction. Or should it? If you cut sales staff now when business improves you will need to staff up again. The knowledge base of severed employees will take time to be gained back by new sales members resulting in an unproductive learning curve for you and them.

    An intelligent sales incentive program is one that compensates for achievement according to the company’s business plan. And in these economic times every company in America has had to modify their business plan.

    A New Paradigm

    If your goals are to maximize unused plant capacity, optimize your supply chain resources and smooth the bumps in your quarterly business cycles, then the sales compensation plan that follows just might contribute to that end, and help cash flow too. It is based on measuring and compensating sales efforts quarterly.

    Baseline Presumption

    If your sales team is like most, 80% of the business is generated by the top 20% of your sales force. So why not compensate the star performers and overachievers well for their results every quarter.

    Step 1: Take the assigned quota for each individual and break it down to assignment per quarter.

    Step 2: Assign a commission rate to that quota as if it were paid at 100% achievement.

    Step 3: Determine what reduced rate you would be willing to pay for achievement of quarterly quotas for 70%, 80% and 90% attainment.

    Step 4: Decide what graduated commission rate you would be willing to pay for achievement over the quarterly 100% attainment for various levels, e.g. 110%, 120%, etc.

    Step 5: Watch the results come in for the first quarter this is implemented.

    Step 6: Those sales persons achieving 70% of their quarterly quota, will receive the 70% rate; those at 80%, the 80% rate; those at 90% the 90% rate; those at 100% the 100% rate.

    Step 7: Those exceeding 100% in any quarter, receive the effective rate of overachievement.

    Why a Floating Commission Plan Works

    1.A Floating Compensation Plan can be accommodated to fit any of the ways you measure sales person goal attainment; sales, revenue, sales and revenue or profit.

    2.Regardless of the economic fortunes of the enterprise, you keep incentive compensation proportional to measurables like sales, revenue or profits.

    3.You conserve outlays of cash; you compensate those contributing higher value to the enterprise by compensating them proportionally higher. To prove the point, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for th

    What Do Your Clients REALLY Think of You?
    *********************************************Know Thyself - Socrates*********************************************I'd like to start this article with a test …What do you get when you cross a Northern Canadian male, a 4x4 truck and heavy rain?You guessed it! … Mud Bogging!!!!That is how I spent my morning. My husband's new truck was too shinny, so he felt he had to get it dirty again just so he could wash it for the fourth time this week.Of course, I won't say no to adventure so I hung up my leather coat and pulled out my bush jacket. Put away my fashion footwear and pulled on my rubber boots.Then we hit the trails! I bit my tongue, possibly dislocated a shoulder and lost my sunglasses, the whole time yelling, "Yahooooo!"We made it home in one piece but I think our mechanic is going to make some real easy money in the next couple of days. :0)What does this have to do with business you ask? It's called balance … and if you don't have balance, work and business are a whole lot tougher and a lot less fun.This week I created a rather enlightening assignment
    compensate the star performers and overachievers well for their results every quarter.

    Step 1: Take the assigned quota for each individual and break it down to assignment per quarter.

    Step 2: Assign a commission rate to that quota as if it were paid at 100% achievement.

    Step 3: Determine what reduced rate you would be willing to pay for achievement of quarterly quotas for 70%, 80% and 90% attainment.

    Step 4: Decide what graduated commission rate you would be willing to pay for achievement over the quarterly 100% attainment for various levels, e.g. 110%, 120%, etc.

    Step 5: Watch the results come in for the first quarter this is implemented.

    Step 6: Those sales persons achieving 70% of their quarterly quota, will receive the 70% rate; those at 80%, the 80% rate; those at 90% the 90% rate; those at 100% the 100% rate.

    Step 7: Those exceeding 100% in any quarter, receive the effective rate of overachievement.

    Why a Floating Commission Plan Works

    1.A Floating Compensation Plan can be accommodated to fit any of the ways you measure sales person goal attainment; sales, revenue, sales and revenue or profit.

    2.Regardless of the economic fortunes of the enterprise, you keep incentive compensation proportional to measurables like sales, revenue or profits.

    3.You conserve outlays of cash; you compensate those contributing higher value to the enterprise by compensating them proportionally higher. To prove the point, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for th

    Convention Event Planning Service Guidelines
    Holding a convention but having no idea how to plan one is overwhelming and that is where hiring a convention event planning service will not only make the convention run smoothly but also save you a lot of time, effort and headaches.A convention consultant is experienced in event planning and the unending number of items that need to be discussed and managed. Hire an event-planning consultant that has many years experience with conventions.A convention event planning service consultant understands that often you need more staff to accomplish all the jobs required. They have project managers working for them that can become your right hand by giving you their experience and expertise, which allows your staff to manage their own responsibilities.This not only increases your staff temporarily but also gives you experienced people that answer to you, so you still manage and control the event.The convention event planning service you hire will work with you to determine the convention event goals, the size of the convention, event type, and attendance statistics along with all the other event elements. This i
    oint, investigate your mean sales dollar of revenue and profit for all orders by quarter for the last year. Then contrast the mean percentage rate of commission payout for the entire sales force. You will see that higher commission rates are paid to sales persons that contribute less to the business.

    4.You install a measurement mentality in the sales team that is based on quarterly performance, probably the same way you are compensated.

    5.You want to keep sales force self-motivation always at peak levels. They will see, especially the 20% mentioned above, that they maximize their income by exceeding quota every quarter. Getting paid in the near term is an incentive too good to ignore.

    6.The top 20% rightly will conclude they are being compensated at higher levels than the average and ordinary in the sales force.

    7.Psychologically paying immediately following achievement has great motivating effect, especially if your sales force is highly driven for financial reward with near in gratification for their successes.

    There are numerous variants, mutations and perturbations to this concept. While we cannot cover all of them here, nonetheless our purpose was to expose a very viable alternative in sales compensation that can be used to drive the sales behavior you wish. It is purely enterprise and situational dependent.

    So the real question is can you use it? Before you try it, analyze the financial impact of the new paradigm, or for that matter any new sales compensation would have on the results of the enterprise. Determine if in modifying the plan you influence the type of sales behavior that contributes to your goals and objectives. Then communicate clearly to your sales force how their opportunities will be enhanced, how their earning potentials can be increased with the new plan.

    Always remember, nobody likes someone fooling around with his or her compensation plan. When you convey the message thoroughly, the sales force will be more apt to accept the change in a more positive frame of mind. However any change, especially a compensation one, will take time for the sales people to internalize why it is a good thing for them and the company.

    Therefore, spend at least two months educating your sales force about the intended changes, what they are expected to do and why it really is in their best interest. Solicit their input; they will feel like they are part of the decision making process instead of having a policy forced on them.

    You will see a few unexpected benefits come up immediately. The sales organization will get a mentality that they need to close all available opportunities before the new plan gets implemented. Additionally, you will see prospecting activities rise because they will want to fill up their sales pipelines with new opportunities that will be compensated under the new plan. Net? Everybody wins.

    And your best performers (that top 20%) will recognize immediately how they can optimize the compensation schedule and contribute to the company’s goals at the same time. Simply stated, at the end of the day, this plan or any other must coincide and contribute to the business goals of your organization.

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