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Add You - In Sales - What Differentiates Top 5% Players?
Funnel Your Way to Marketing Success Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage.A funnel is a good way to think of the marketing process. The top is very broad and consists of using mass marketing techniques. Mass marketing includes items like mass mailings, national advertising, billboards, and airing commercials during the Super Bowl. The marketing message is sent to a broad audience with little or no discretion. Mass marketing is very expensive, difficult to evaluate, and has a low return on investment. Mass marketing is a stab in the dark, like trying to find needle However, I fully appreciate that most organisations will not necessarily need to populate thei How Well Do You Know Your Clients? Recent exhaustive surveys suggest that only 5% of professional salespeople reach and remain at the highest level, which we call Level 3. A further 15% attain Level 2 status, but the majority, i.e. a massive 80% remain at Level 1 in terms of potential achievement.How Well do You Know Your Clients? Many people new to business often make the classic mistake of creating a product or service out of their personal passion (or talent) then try to sell their product or service into the marketplace without fully understanding the intended customers needs and desires.In other words - they make ‘guesstimate' assumptions and then jump into business. Their belief being (more often than not) ‘I like it so you will like it as well'. This then le Level One salespeople sell products and depend on having the right technical solution for the customer’s specification. Level Two salespeople sell solutions, which changes their image from sales rep to business consultant and positions them as a potential strategic resource. Most salesmen and women manage to advance from Level 1 to Level 2 fairly easily but unfortunately; many find breaking through that final glass ceiling extremely difficult i.e. moving from competitive sales professionals to collaborative sales consultants. Level Three salespeople are able to first identify and then capitalise upon the political component within the buying process. They develop and sustain strong commercial relationships at all levels within their accounts and these relationships endure because they are based on mutual respect and trust. Their clients feel secure, so secure, that they would be fearful of changing supplier. Level Three salespeople rarely, if ever, lose an order that they really want because they are always in control of the sales cycle. They have identified that in marketplaces where product uniqueness and technical expertise are no longer enough, it is they themselves, that make the difference i.e. their superior skills. Three additional areas, which set Level Three players apart from the rest, are: Commercial Acumen: Collaborative sales professionals have high levels of strategic awareness and they can communicate comfortably with board level players, i.e. the economic buyers using common language and terminology. Level 1 and 2 performers, unable to demonstrate credibility when discussing financial, commercial and political issues, are usually left behind and require assistance from a manager or director. Competitive Courage: In order to achieve consistent levels of success in today’s environment, it is necessary to be able to pro-actively target competitors and their client base. Any individual, who lacks the guts for a fight and is not comfortable with competitive selling, will severely restrict their potential. Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage. However, I fully appreciate that most organisations will not necessarily need to populate their Competency Based Interview Questions Made Easy nce from Level 1 to Level 2 fairly easily but unfortunately; many find breaking through that final glass ceiling extremely difficult i.e. moving from competitive sales professionals to collaborative sales consultants.Competency based interview questions are used in an effort to make the interview process as standard and as fair as possible. It is a technique which is being used increasingly in large organizations where many managers may be interviewing for the same type of position such as in Call Centres or Banking back offices. This method of interviewing is also called Structured Interviewing and uses Behavioural Interview techniques to assess how a candidates past performance in work related situations ca Level Three salespeople are able to first identify and then capitalise upon the political component within the buying process. They develop and sustain strong commercial relationships at all levels within their accounts and these relationships endure because they are based on mutual respect and trust. Their clients feel secure, so secure, that they would be fearful of changing supplier. Level Three salespeople rarely, if ever, lose an order that they really want because they are always in control of the sales cycle. They have identified that in marketplaces where product uniqueness and technical expertise are no longer enough, it is they themselves, that make the difference i.e. their superior skills. Three additional areas, which set Level Three players apart from the rest, are: Commercial Acumen: Collaborative sales professionals have high levels of strategic awareness and they can communicate comfortably with board level players, i.e. the economic buyers using common language and terminology. Level 1 and 2 performers, unable to demonstrate credibility when discussing financial, commercial and political issues, are usually left behind and require assistance from a manager or director. Competitive Courage: In order to achieve consistent levels of success in today’s environment, it is necessary to be able to pro-actively target competitors and their client base. Any individual, who lacks the guts for a fight and is not comfortable with competitive selling, will severely restrict their potential. Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage. However, I fully appreciate that most organisations will not necessarily need to populate thei Employee Incentives You Can Use to Reward Performance anging supplier.Employee incentives are an important tool not only for the Human Resources department but also as a strategy for companies to maintain the support and loyalty of their employees. Depending on how they are implemented, employee incentives can be quite effective in motivating and driving employee productivity. Here are some examples of employee incentives you might want to consider:Money Money is the most common employee incentive used by companies for the simple reason that it is sim Level Three salespeople rarely, if ever, lose an order that they really want because they are always in control of the sales cycle. They have identified that in marketplaces where product uniqueness and technical expertise are no longer enough, it is they themselves, that make the difference i.e. their superior skills. Three additional areas, which set Level Three players apart from the rest, are: Commercial Acumen: Collaborative sales professionals have high levels of strategic awareness and they can communicate comfortably with board level players, i.e. the economic buyers using common language and terminology. Level 1 and 2 performers, unable to demonstrate credibility when discussing financial, commercial and political issues, are usually left behind and require assistance from a manager or director. Competitive Courage: In order to achieve consistent levels of success in today’s environment, it is necessary to be able to pro-actively target competitors and their client base. Any individual, who lacks the guts for a fight and is not comfortable with competitive selling, will severely restrict their potential. Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage. However, I fully appreciate that most organisations will not necessarily need to populate thei Inspiring Greatness! Inspiring A Culture Of Leadership In Restaurant Management i.e. the economic buyers using common language and terminology. Level 1 and 2 performers, unable to demonstrate credibility when discussing financial, commercial and political issues, are usually left behind and require assistance from a manager or director.We've all seen the stereotypes in the movies. A clipboard carrying over zealous boss in a fast food restaurant, with little regard for his employees and their well being. For the most part, the managers of these restaurants are hard working individuals with goals, aspirations, and the desire to achieve them.Often, the fast food manager will be someone's first boss. How they take on that role and nurture a future workforce is their responsibility. How many of us can remember our first boss? Competitive Courage: In order to achieve consistent levels of success in today’s environment, it is necessary to be able to pro-actively target competitors and their client base. Any individual, who lacks the guts for a fight and is not comfortable with competitive selling, will severely restrict their potential. Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage. However, I fully appreciate that most organisations will not necessarily need to populate thei Your Reputation is on the Line at ALL Times Being Focused On Political Activity: You can of course question the legitimacy of politics, but you cannot deny their existence. The sales professional that fails to recognise the importance that politics play in virtually every complex sale, will almost certainly consign themselves to a career at Level 1. No one ever said that we must take part in the political game, but recognising that a game is being played, whether we like or not is essential i.e. what you understand you can manage.Your business reputation is with you everyday and even when you are not at work. If you are known for unbelievable customer service, then people will be talking about you at all times. When you go to any length to keep the customer happy, you can count on them letting others know about your service. In a previous chapter I talked about the car salesperson that went as far as taking his customers to work when their car is in for service. He bent over backwards and the word of mouth spread was fant However, I fully appreciate that most organisations will not necessarily need to populate their sales teams with Level 3 performers even if they could find and afford them. There will always be tasks, functions and indeed markets where Level 2 or even Level 1 salesmen and women can comfortably exceed expectations. What is important is that we ensure we have the right Level where we need it most i.e. round pegs in round holes. If an organisation is attempting to compete in a market sector where Level 3 skills are required and yet their team is predominately at Level 2 in terms of expertise, experience and development, they are unlikely to consistently win the business they need, in order to fulfil their financial ambitions. What I can say for certain, is that successful selling has become an exclusive club of highly skilled professionals where, for example, product knowledge, time management skills, objection handling and closing skills are the cost of membership, not leadership. “How To Become A Top 5% Player” follows. Copyright © 2006 Jonathan Farrington. All rights reserved
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