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Add You - Are You Scaring Your Customers Away?
It is not possible to avoid collection of information which is not completely related to worker work performance and potentially can be abused, because monitoring systems were introduced. To be more definite, computer data banks, active badges, and telephone/video monitoring systems collect information related to employee’s safety clearance, computer application preferences, right and left handedness, and even informal behavior. It is not a secret that such information is collected but the way i
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snap
I recently did some consulting for a large retail company and sat in with their help desk department, which was probably the worst I have seen in my 10+ years in business. This was an internal help desk, with the end-users being employees from the various retail stores and warehouses. Not surprisingly the perception of their company’s IT support was not flattering to say the least.Some of the problems I noted were:·Poor (often rude) phone answering skills with the majority of calls
So started my weekend lesson in marketing. It was Saturday afternoon, and started like a typical telemarketing call. Heavy accent, reading a script. I told him Patty wasn't home, I'm her husband, he could talk to me.
At this point, one of two things happens. Either they hang up and try again later, or they read me their script. This guy launched into his script...
As part of a new promotion, he wanted to give me $500 in free merchandise certificates. All I had to do was cover $4.95 in shipping, and I didn't need to give him a credit card number to pay it.
Radar on, full scam alert!
I told him I wasn't interested in participating, and that I wanted off of his calling list.
Legitimate telemarketers know that the magic words in the USA are 'take me off your calling list'; they usually rattle off a toll-free number and move on.
Not this guy.
He badgered me for another five minutes about why I didn't want the fre'e certs. I told him I didn't trust him. He said if I didn't trust him to just hang up. So I did...
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snapp
For years people have tuned into radio talk shows, radio morning shows as well as all those broadcasters and their funky styles. If you are like many, you flip on the radio as well. From a marketing standpoint, though, do you realize the value of radio advertising? While many say that your marketing dollars should be split into various categories, you will find that this is an excellence place to start. What does radio advertising have to offer you?Consider first the amount of people
At this point, one of two things happens. Either they hang up and try again later, or they read me their script. This guy launched into his script...
As part of a new promotion, he wanted to give me $500 in free merchandise certificates. All I had to do was cover $4.95 in shipping, and I didn't need to give him a credit card number to pay it.
Radar on, full scam alert!
I told him I wasn't interested in participating, and that I wanted off of his calling list.
Legitimate telemarketers know that the magic words in the USA are 'take me off your calling list'; they usually rattle off a toll-free number and move on.
Not this guy.
He badgered me for another five minutes about why I didn't want the fre'e certs. I told him I didn't trust him. He said if I didn't trust him to just hang up. So I did...
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snap
1. What are your greatest strengths?This is an opportunity to examine your self image. Do not get caught without an answer to this question that is short and effective. Do not oversell or undersell yourself. You can start with something like this:“I have many strengths which include problem solving, creativity, working well with others, and other skills that contribute to success in the job. Is there a specific strength you are looking for that I can demonstrate?”2. Wh
Radar on, full scam alert!
I told him I wasn't interested in participating, and that I wanted off of his calling list.
Legitimate telemarketers know that the magic words in the USA are 'take me off your calling list'; they usually rattle off a toll-free number and move on.
Not this guy.
He badgered me for another five minutes about why I didn't want the fre'e certs. I told him I didn't trust him. He said if I didn't trust him to just hang up. So I did...
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snap
It’s possible that—like the thought of marketing and sales—the thought of networking may make you cringe. When most service professionals hear the word “networking,” they think of the old school business mentality of promotional networking at meet-and-greet events where everyone is there to schmooze and manipulate one another in an attempt to gain some advantage for themselves or their business.Who wouldn’t cringe at the thought of spending an hour or two exchanging banalities and sales p
Not this guy.
He badgered me for another five minutes about why I didn't want the fre'e certs. I told him I didn't trust him. He said if I didn't trust him to just hang up. So I did...
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snap
In most homes, appliances are some of the most used items in the house. This is because various home appliances are used for a number of purposes, including cooking, cleaning, regulating temperature, and providing entertainment. Given the ?punishment? that home appliances are subjected to, it is only natural to expect that some of them may break down from time to time as the result of a number of reasons, like wear and tear.In these scenarios, one of the most important people who can help
The phone rang with the speed of electronic redial. "Why you hang up on me?" he demanded. "Don't you want the five hundred dollars worth of certificates?" I told him no. "You don't deserve them anyway..." he snapped before hanging up.
Did a little research...
>>> Sidebar <<<
If you want to learn what I learned about this outfit, do a Google search for "Consumer Rewards Network" in quotes. Very interesting angle they're working.
>>> Sidebar <<<
Fast forward to Monday morning. The phone rings. Heavy accent on the other line...
"Hello, is (pause) puh-TREE-shuh home?"
After going through the usual routine, he launched into his pitch. I cut him off, told him we weren't interested. When he asked why, I described some of my research and explicitly told him "don't call this number anymore".
Why am I telling you this long-winded tale?
Here's the lesson...
Don't work so hard trying to convert lookers into customers after they say no.
There's a well-known axiom in sales training that says most sales are closed after the fifth time the prospect says no. That's true. It's also true that, outside of organized crime, beating a prospect over the head is not a legitimate sales tactic.
Court your custo
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