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    Organizing Dilemmas A Never Ending Story (1)
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    s to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them
    Unleash Your Lead Generation Machine
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    Before she married dear old Dad, my Mom sang with some of the Big Bands.

    In that era, the tune, “In The Mood” was a smash hit.

    One thing is for sure. Customers have to be in the right mood in order to buy, and certainly to buy the amount and type of product or service we wish to sell.

    But we can’t just leave customers to their own devices, hoping they’ll feel just right when we need to make a sale. We have to do what we can to manage their predisposition to buy, to enhance their moods.

    Here are five things you can do to elevate people’s moods, on the spot:

    (1) Make them smile.

    The easiest way to do this is to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them

    An Apple a Day Keeps the Customer
    A large grocery store opened a new outlet in my neighborhood. A small basket of red apples sits by the cash register. The sign in the basket reads:‘Free apple if our staff at check-out did not greet you and say thank you.’But the apple basket stays full. Not because the check-out staff a
    Customers have to be in the right mood in order to buy, and certainly to buy the amount and type of product or service we wish to sell.

    But we can’t just leave customers to their own devices, hoping they’ll feel just right when we need to make a sale. We have to do what we can to manage their predisposition to buy, to enhance their moods.

    Here are five things you can do to elevate people’s moods, on the spot:

    (1) Make them smile.

    The easiest way to do this is to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them

    Business Customer Service - Satisfying Your Customers Without Breaking the Bank
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    ave customers to their own devices, hoping they’ll feel just right when we need to make a sale. We have to do what we can to manage their predisposition to buy, to enhance their moods.

    Here are five things you can do to elevate people’s moods, on the spot:

    (1) Make them smile.

    The easiest way to do this is to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them

    The 7-Roles of Highly Competent Salespeople: Role #1 - The Strategic Planner
    This article is article #2 of an 8 part series on defining the roles of highly competent business-to-business salespeople.A “role” is defined as the characteristic and expected social behavior of an individual. We all play many roles in life, such as parent or salesperson, and it is not difficu
    o enhance their moods.

    Here are five things you can do to elevate people’s moods, on the spot:

    (1) Make them smile.

    The easiest way to do this is to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them

    Buying Used Construction Equipment – Bring Your Safety Eyewear
    Any business involved in the construction industry large or small at times need heavy equipment, from bulldozers, bobcats, front-end loaders to dump trucks, somewhere along the line the idea pops up about buying equipment instead of hiring out contractors. After looking at the pricing of new and the c
    s to smile at them, even if you’re speaking to them over the phone. Jokes can work, anecdotes, too. Beware of self-deprecating humor, however. You don’t want them to think you’re a goof.

    (2) Compliment them.

    Anything is grist for a complement. If their receptionist seems professional and well trained, say so. Praise the beautiful art or inspirational quotes they’ve placed on the walls.

    (3) Listen to them, offering supportive nonverbal feedback as you do.

    It’s very rare to enjoy the rapt attention of anyone, these days. So, when you’re clearly hanging on their every word, you’re silently screaming, “You’re important!”

    It’s a lovely feeling.

    (4) Overlook poor appearances, social gaffes and miscues.

    I was 21, an account executive in a Beverly Hills car leasing a

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