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Add You - Two Mistakes in Outsourcing You Can Do Without
"Business opportunities are like buses, there's always another one coming." - Richard Branson, founder of Virgin EnterprisesIf business opportunities are like bus, then be sure that there will be many who will want to board the buses. They will also face the eternal question ‘What next’? The next step is to choose the type of business. The choices are many and the decision, well, as usual, always difficult to make. Before opting for any type of b
Have you considered a new career as a franchisee and possibly becoming self-employed? Have you looked at the various franchises available currently on the market? Well, no doubt you've probably thought about a coffee franchise and there are about seven different franchisors who sell coffee shop franchised outlets.Many of them are quite good even if you have dismal records and lots of failures. In other words many of their franchisees have gone o
Mistake #1: I need references!
This is a common demand by every company, i.e., verifying the credibility of the call center by cross-checking from the existing or past customers. This is a total giveaway as far as selecting the right BPO is concerned. I’ll explain how and why.
If I am asked for references and if I have an iota of common sense of doing business, I will never disclose the references of unsatisfied customers – not even in my sleep! You can consider it from the other side as well. There can be possibly two answers to this kind of query, (a) I’ll give you all the references of my satisfied customers; or (b) I don’t have any references, in which case I was not even eligible to bag your order in the first place!
The references are, mostly, of no help to you as a buyer but such inquiries from references can be of immense help to the call center in question. They can be richer by a couple of million dollars if you just rely on all these positive references. Many a call center, India has produced, have mushroomed just by showing few positive references to the prospective clients in the West. The result is unsatisfactory services and an indel
How to create wealth? When you have born, you have nothing of that sort called wealth! You are born really very much bare! Similarly, when you go out of this world after your stay here, you take nothing with you! You are again very much bare! In between lies what is called life with full of necessities.Born with silver spoon! To meet the needs and wants of your life you should have sufficient resources called mon
Mistake #1: I need references!
This is a common demand by every company, i.e., verifying the credibility of the call center by cross-checking from the existing or past customers. This is a total giveaway as far as selecting the right BPO is concerned. I’ll explain how and why.
If I am asked for references and if I have an iota of common sense of doing business, I will never disclose the references of unsatisfied customers – not even in my sleep! You can consider it from the other side as well. There can be possibly two answers to this kind of query, (a) I’ll give you all the references of my satisfied customers; or (b) I don’t have any references, in which case I was not even eligible to bag your order in the first place!
The references are, mostly, of no help to you as a buyer but such inquiries from references can be of immense help to the call center in question. They can be richer by a couple of million dollars if you just rely on all these positive references. Many a call center, India has produced, have mushroomed just by showing few positive references to the prospective clients in the West. The result is unsatisfactory services and an inde
It's time. Your customer base is widening. Your marketing strategy is paying off. Bottom line? Your business is ready for the next step: Globalization. Get it done right and you're well on your way to winning over another segment of the population. Screw it up and that's it. No more first impressions for you.So, here you are, ready to move forward with the translation on some of your English product materials. It's cake, right? You took 2 years of
If I am asked for references and if I have an iota of common sense of doing business, I will never disclose the references of unsatisfied customers – not even in my sleep! You can consider it from the other side as well. There can be possibly two answers to this kind of query, (a) I’ll give you all the references of my satisfied customers; or (b) I don’t have any references, in which case I was not even eligible to bag your order in the first place!
The references are, mostly, of no help to you as a buyer but such inquiries from references can be of immense help to the call center in question. They can be richer by a couple of million dollars if you just rely on all these positive references. Many a call center, India has produced, have mushroomed just by showing few positive references to the prospective clients in the West. The result is unsatisfactory services and an inde
Joint venture marketing is the fastest, easiest, and most profitable way to increase your client base and generate huge profits. But, one of the VERY FEW downsides is that you may run into unserious joint venture partners who can make the process slow, difficult, and unbeneficial.“No-show” is the polite term for joint venture partners who make empty promises. Ever come across them? They are the all-talk-and-no-action types who seem to have all th
The references are, mostly, of no help to you as a buyer but such inquiries from references can be of immense help to the call center in question. They can be richer by a couple of million dollars if you just rely on all these positive references. Many a call center, India has produced, have mushroomed just by showing few positive references to the prospective clients in the West. The result is unsatisfactory services and an inde
Originally begun as a way for people to broadcast their own radio programs Podcasting is a new experience for many, and has recently garnered the attention of advertisers looking for an economical way of marketing their products to a targeted audience.Since the first podcast in 2001, numerous channels have opened to allow anyone to get their virtual message out to the public. Many websites are using Podcasting to improve the quality of the
Mistake #2: Can I talk to your agents?
This is yet another query that is bound to benefit only the provider. To verify the credibility of the provider, the agents must be suitably trained to handle the job. But what makes you think that I’ll put a novice on duty to answer your questions? Obviously, I’ll get the prospect to speak with my best agent on the floor.
The prospect has nothing to gain from asking these simple questions. This reminds me of the situation where you go to a shop and ask the salesman if the displayed products are good. Which sane salesman will ever say that the product displayed in the store is not good?
The correct approach
Now, where lies the solution to these obvious faux pas committed by the prospect? The verification of credibility of the call center is vital before awarding the contract. But committing the above mistakes are only going to benefit the prospective BPO.
The way out is simple. Just speak to the man at the helm, the managers, the owners etc. Basically, speak to the top management. Ask them relevant questions about their jobs. See for yourself if the leader is capable enough to properly guide his employees. The questions like, what is their vision; How can they add value to your business; Will they do everything it takes to handle your business like their own; can eli
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