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Add You - Ding! Are You Going Up With Your Elevator Speech?
Why Do Your Customers Complain and What Can You Do About It? t because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL.As the Internet becomes an increasing part of our lives there are a growing number of web sites which are run for dissatisfied customers to publicly air their complaints about bad service. See your name posted on these sites or get contacted by them and you know you have a problem!How can you prevent your business from becoming ‘feature of the week’? Of all the skills small business owners need these days, the one least practiced is the ability to step back and look at your business from the customer’s perspective.Having an effective complaint handling process is important but that is the equivalent of closing the stable door after the horse has bolted – it’s too late, your customer has alrea 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting The Electrician's Guide to Effective Yellow Page Advertising So what do you do? For more than a year and a half, after having attended dozens of Business Chamber Mixers, professional workshops and social networking events and failing to get good quality leads, I finally figured out the problem…I was literally answering the question. Who knew that what they asked, what they implied and what they meant would result in three completely different answers intended for three entirely different people? And being that I am a dominant right-brained, artistic and visionary being, I really didn’t need that much room for “creative interpretation.” The question implied was “So what do you do…for your customers?” But what they meant was what specific value-add do you provide for your specific target profile customer?
Indeed, how you create your 30 second elevator speech is both a science and an art. It is a science in that you need to know the proper elements to formulate it so that it doesn’t blow up in your face, and it is an art as far as the when, where and how you present it. In order to create an effective elevator speech that quickly pre-qualifies your target customer, there are three things that you have to clearly define and incorporate:I can guess that if your are any kind of electrician at all, you can do all the basic trouble-shooting, rewiring, and replacement that any homeowner or business person would require. After all, you are a licensed professional, right? But knowing how to replace a circuit breaker is not what’s going to pay the bills. So what is going to ultimately make you successful? Your accountant, insurance agent, landlord, truck fleet dealer, or your parts supplier? A big “No” should be the answer in all those cases. How about your Yellow Page rep?You have to bring in new customers or establish a reliable base of returning customers. It’s going to take a marketing plan that allows for future growth and increasing 1. What is your great idea and, more importantly, what specific problem does it solve? People tend to talk a lot about the importance of benefits, saving time, money and doing business more efficiently and what have you. But how can you make that tie back to you without sounding like everybody in your industry? The answer is you have to think back to why you started your business. The reason that so many of us started a small business is because we worked for another company; and after doing things the same old boring way for year after year, one day we thought of a new and better or faster or creative way to do things. These niche concepts are essentially what build the backbone of America’s thriving small business community. So think back to why you started your business. Whether you sell a product or a service, what specific problem was your business created to solve? 2. What specific customer is your specific solution geared toward? Sometimes you will hear this customer profile type referred to as your “target customer.” Yeah, exactly, what does that mean? Your target customer is a person or group of people that have to fit in a very narrowly defined profile. The target customer should be defined all the way down to their job title, geographic area, extracurricular interests, the kinds of publications they read and the kinds of places they most likely hang out. And why is this important? Because if you go to a general “small business” networking event where there are lots of other business professionals, networking can be like a shot in the dark. You may have to work a little harder to find a common thread and figure out how it is possible you can leverage each other’s pre-existing customer relationships. And, of course, everyone at the event is trying to do the same darn thing. After a few hours, you might get all disenchanted and weirded out because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL. 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting I Have An Idea For A New Product, But Now What? your 30 second elevator speech is both a science and an art. It is a science in that you need to know the proper elements to formulate it so that it doesn’t blow up in your face, and it is an art as far as the when, where and how you present it. In order to create an effective elevator speech that quickly pre-qualifies your target customer, there are three things that you have to clearly define and incorporate:Do you have an idea for an electronic product, the next must-have gadget, music or video system, time saver, or the greatest problem-solving device that was ever invented? Before you begin designing the product, there are a number of tasks that you must complete and issues that you must resolve before you have an actual product design that can be produced, marketed, and sold. This article will provide you with some guidelines to assist you in getting your idea turned into a successful design. Other issues, such as whether or not to apply for a patent for your product idea and in detail how a particular product should be advertised or marketed will not be addressed in this article.Many great produ 1. What is your great idea and, more importantly, what specific problem does it solve? People tend to talk a lot about the importance of benefits, saving time, money and doing business more efficiently and what have you. But how can you make that tie back to you without sounding like everybody in your industry? The answer is you have to think back to why you started your business. The reason that so many of us started a small business is because we worked for another company; and after doing things the same old boring way for year after year, one day we thought of a new and better or faster or creative way to do things. These niche concepts are essentially what build the backbone of America’s thriving small business community. So think back to why you started your business. Whether you sell a product or a service, what specific problem was your business created to solve? 2. What specific customer is your specific solution geared toward? Sometimes you will hear this customer profile type referred to as your “target customer.” Yeah, exactly, what does that mean? Your target customer is a person or group of people that have to fit in a very narrowly defined profile. The target customer should be defined all the way down to their job title, geographic area, extracurricular interests, the kinds of publications they read and the kinds of places they most likely hang out. And why is this important? Because if you go to a general “small business” networking event where there are lots of other business professionals, networking can be like a shot in the dark. You may have to work a little harder to find a common thread and figure out how it is possible you can leverage each other’s pre-existing customer relationships. And, of course, everyone at the event is trying to do the same darn thing. After a few hours, you might get all disenchanted and weirded out because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL. 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting NOT Available to Public nk back to why you started your business. The reason that so many of us started a small business is because we worked for another company; and after doing things the same old boring way for year after year, one day we thought of a new and better or faster or creative way to do things. These niche concepts are essentially what build the backbone of America’s thriving small business community. So think back to why you started your business. Whether you sell a product or a service, what specific problem was your business created to solve?If you are ready to start your business and become successful, do some research on marketing techniques and use the various internet tools that are available. You know you have an effective marketing campaign when you bring the traffic to your site and the traffic converts to sales. A clear sales strategy is the most effective path to success and profits in the private label business. New marketers also make the mistake of thinking that one marketing strategy will do. There are many ways to create a winning brand for your business, but remember this is only part of the strategy that you will need for success. Internet marketers continue to promote ineffective ads or in websites that don't work. A success 2. What specific customer is your specific solution geared toward? Sometimes you will hear this customer profile type referred to as your “target customer.” Yeah, exactly, what does that mean? Your target customer is a person or group of people that have to fit in a very narrowly defined profile. The target customer should be defined all the way down to their job title, geographic area, extracurricular interests, the kinds of publications they read and the kinds of places they most likely hang out. And why is this important? Because if you go to a general “small business” networking event where there are lots of other business professionals, networking can be like a shot in the dark. You may have to work a little harder to find a common thread and figure out how it is possible you can leverage each other’s pre-existing customer relationships. And, of course, everyone at the event is trying to do the same darn thing. After a few hours, you might get all disenchanted and weirded out because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL. 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting Good Fences Make Good Neighbors in Business and Life a person or group of people that have to fit in a very narrowly defined profile. The target customer should be defined all the way down to their job title, geographic area, extracurricular interests, the kinds of publications they read and the kinds of places they most likely hang out. And why is this important? Because if you go to a general “small business” networking event where there are lots of other business professionals, networking can be like a shot in the dark. You may have to work a little harder to find a common thread and figure out how it is possible you can leverage each other’s pre-existing customer relationships. And, of course, everyone at the event is trying to do the same darn thing. After a few hours, you might get all disenchanted and weirded out because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL.If you say "yes" to most things that come your way, you may be a nice person, but you're probably not a very happy one. Establishing good boundaries is a big challenge for many people. And it is an essential time management skill for creating a successful professional life.Here are a couple of key tools for establishing healthy and effective boundaries:- Set specific periods of every day when you take calls and answer email. Don't become a slave to email, the phone or IM.- Learn how to say "no? in a socially acceptable way. Use a neutral tone of voice, not overly excited or defensive and not in a depressed, eeyore-like way.For example, if you're asked to serve on another board 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting Business Case Study; Franchising State Registrations and Litigation Risks t because you are starting to feel like you are on a first date. The next thing you know, you are really reaching and getting creative to find that common thread. That is your right brain kicking in, LOL.For those companies considering franchising it is wise to carefully chose where you wish to franchise. Some states are completely litigious and problematic such as NY, MD, NJ, CA, TX, WA, IL and CO. States such as GA, NC, VA, NV, AZ, OH, OR, FL, WI, MI, TN are becoming more so. To top things off there are 13 registration states where Franchisors must file their UFOCs Uniform Franchise Offering Circulars and these documents are reviewed, not for viability of concept or accuracy, but to make sure certain things are disclosed to prospective franchise buyers.Problematic states for franchise registration are CA, IL, MD, NY, HA, WA, but these are not the only registrations states, believe it or not states 3. Seek out places where your specific target customer would most likely spend their time. Use trade journals and industry specific websites to search their calendar of events. Think of places like conferences, trade shows, social networking events or workshops. I am not suggesting that you become a sponsor or try to get a booth, as both of those are not usually viable options especially for small businesses. But instead consider alternatives like being an event attendee, writing an article for the trade publication or organization that is hosting the function, offering to moderate a roundtable, host a workshop or be a speaker. Imagine if you defined your target customer as office managers at doctors’ offices that have 20 employees or less in blankety blank geographic area. I am sure you could probably easily think of three places right now where you could go and find those people. It would also be far less challenging than trying to decide which professional networking events you will go to in hopes of making those most promising contacts. Even if ultimately you may be attending a lot fewer events like medical conferences or seminars that have “sales people” there, your chances increase significantly of getting appointments because you would always be surrounded by tons of pre-qualified prospects. Also, people would get to know you because they would see your face over and over again at all the different events and would start to leverage you as an industry resource. People buy from people they know and trust. You have to get your face or name in front of people six or more times for them to remember who you are. So bottom line, you need to find places where your specific target customers congregate and tell them directly what you specifically do for them. When building the perfect elevator speech to use with your target audience at your industry specific event, you would introduce your name and the name of your company. Then you would say who you help to do what. Here is a 30 second elevator speech example: My name is Mary Jones of Medical Moneysavers and I help office managers at small medical offices (like yours) to cut their manual billing process in half by automating their system. Your elevator speech tells them the what. Your first appointment tells them the why. And after the contract is signed, you show them the how.
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