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    The Small Retailer's Survival Guide - Part 4 - Customer Service
    If you are a struggling small store owner fighting for customers in the face of stiff competition then, for goodness sake, concentrate on customer service! This is one area of your offer where you need spend no (or very little) money to get it right. You are dealing with your fellow human beings who are willing to hand over some hard earned cash for your products, so treat them with respect.Disrespect"Of course I treat customers with respect", is what many shopkeepers will say. No you do not, or
    ier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affir

    Offshore Banking & Asset Protection Center
    We are a law firm which means you have attorney client privilege – We specialize in Offshore Asset Protection. All of your affairs handled with us are covered by attorney client privilege which means that we could not reveal anything about you or your affairs without your specific permission or unless we were ordered to do so by a Panama Court (not a common occurrence). You can benefit from the legal protection and security of dealing with a licensed Panama Law Firm. If you buy an offshore corporation, offshore trus
    Imagine tossing a pebble into a crystal clear pond on a still day, & watching the ripples make their way to the shore. A tiny cause has a massive effect.

    But on a windswept stormy day, you could hurl the largest boulder into the same pool, and the effect would be felt for no more than a few feet.

    And so it is with your sales message.

    Your prospects are in a trance that is like a still pool of awareness. They are in an “I’m worried about money” trance. They are in an “I wish I could finally find that somebody special” trance. They are in an “I’m sick of my dead end job” trance, & so on.

    If you enter that trance with your words, your prospects will follow you, & accept your suggestions. They will give those suggestions power, like the pebble that makes its presence felt on the shore.

    Selling your product or service involves introducing new ideas, more often than not. How do you enter an existing trance, & turn it into a new one?

    Frequently, your research will tell you that there is an ideological hurdle that you must clear in order to make the sale.

    “Belief Is All-Powerful!”

    To enter the buyer’s trance, begin your sales message by demonstrating where your position agrees with their accepted beliefs.

    As you move forward, make a logical connection between that which is accepted, & another conclusion that is a step closer to the new conclusion you wish to promote.

    This act of mental agreement creates momentum.

    For example, if your target market believes that Guaranteed Investment Certificates are the best way to invest their money, they are unlikely to listen to you if you boldly proclaim the superiority of Mutual Funds.

    But would they give you some attention if you began with, “Would you be interested in more of the kind of money growth you’ve enjoyed through Guaranteed Investment Certificates?”

    And then, “If there were a low risk strategy for using GICs, together with Mutual Funds to increase your returns by 53% or more, would you want to find out about it?”

    And then, “Give me just 15 minutes, & I’ll show you the failsafe secret to an earlier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affirm

    Keep Up The Pace or Fall Out Of The Race!
    Don’t you just wish you could coast for a while on your success what you already know? You want to get everything done and handled successfully and then just lay back and relax for a while.Well, you know how success happened in the tortoise and hare fable. The tortoise kept plugging along consistently moving forward while the hare figured he was far enough ahead in the race to success he could take a break and nap a little. The tortoise attitude wins in life.Maybe ten years ago you heard all the hoopla
    ” trance. They are in an “I’m sick of my dead end job” trance, & so on.

    If you enter that trance with your words, your prospects will follow you, & accept your suggestions. They will give those suggestions power, like the pebble that makes its presence felt on the shore.

    Selling your product or service involves introducing new ideas, more often than not. How do you enter an existing trance, & turn it into a new one?

    Frequently, your research will tell you that there is an ideological hurdle that you must clear in order to make the sale.

    “Belief Is All-Powerful!”

    To enter the buyer’s trance, begin your sales message by demonstrating where your position agrees with their accepted beliefs.

    As you move forward, make a logical connection between that which is accepted, & another conclusion that is a step closer to the new conclusion you wish to promote.

    This act of mental agreement creates momentum.

    For example, if your target market believes that Guaranteed Investment Certificates are the best way to invest their money, they are unlikely to listen to you if you boldly proclaim the superiority of Mutual Funds.

    But would they give you some attention if you began with, “Would you be interested in more of the kind of money growth you’ve enjoyed through Guaranteed Investment Certificates?”

    And then, “If there were a low risk strategy for using GICs, together with Mutual Funds to increase your returns by 53% or more, would you want to find out about it?”

    And then, “Give me just 15 minutes, & I’ll show you the failsafe secret to an earlier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affir

    Being a Great Boss
    Are you one of those bosses that people just love to hate? Maybe successful, maybe very intelligent, maybe organized and moving forward but just can't get along with people. Communication and other people skills are as important to the success of your business as your talent, knowledge and entrepreneurial drive. After all, you cannot do it all by yourself and you need good people.I remember being a very arrogant and egotistical program director back in the mid 1970's when my boss called me into the office and
    der to make the sale.

    “Belief Is All-Powerful!”

    To enter the buyer’s trance, begin your sales message by demonstrating where your position agrees with their accepted beliefs.

    As you move forward, make a logical connection between that which is accepted, & another conclusion that is a step closer to the new conclusion you wish to promote.

    This act of mental agreement creates momentum.

    For example, if your target market believes that Guaranteed Investment Certificates are the best way to invest their money, they are unlikely to listen to you if you boldly proclaim the superiority of Mutual Funds.

    But would they give you some attention if you began with, “Would you be interested in more of the kind of money growth you’ve enjoyed through Guaranteed Investment Certificates?”

    And then, “If there were a low risk strategy for using GICs, together with Mutual Funds to increase your returns by 53% or more, would you want to find out about it?”

    And then, “Give me just 15 minutes, & I’ll show you the failsafe secret to an earlier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affir

    Can Your Degrees Hurt Your Chances At A Job?
    Can your level of education hurt your chances at a job?As a recruiter, I’ve seen instances where: 1. A person is considered to be under educated: I’ve dealt with several companies who won’t consider a candidate unless they have a certain level of education ie. a university or college degree. In some cases a certain level of education might be absolutely necessary (ie. if you’re an accountant, the company might require you to be certified) but in other cases it might simply be company poli
    , they are unlikely to listen to you if you boldly proclaim the superiority of Mutual Funds.

    But would they give you some attention if you began with, “Would you be interested in more of the kind of money growth you’ve enjoyed through Guaranteed Investment Certificates?”

    And then, “If there were a low risk strategy for using GICs, together with Mutual Funds to increase your returns by 53% or more, would you want to find out about it?”

    And then, “Give me just 15 minutes, & I’ll show you the failsafe secret to an earlier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affir

    Improving Patient Sensitivity in Doctors and Hospital Staff
    COMPANY/ORGANIZATIONA South Florida hospital. The CEO of the hospital saw the need to provide exceptional customer service to differentiate itself from the competition and avoid being acquired.PROBLEMThe hospital was undergoing a series of changes involving personnel, organizational alignment and even an expansion of the property which caused disruption to the entire staff. The attitude of many of the hospital personnel was focusing on the negative aspects of the changes and reflected on reduced
    ier retirement!”

    By establishing empathy in your sales message, you enter the trance.

    Each successive point or question should do three things.

    1) Echo accepted belief. 2) Introduce a new element that when logically combined with the previous conclusion, creates a new hypothesis. 3) Raise the level of commitment to the new idea.

    Begin pursuing a small yes response, & gradually grow that agreement into a big YES response.

    Use questions, statements, & logic that get your prospects responding in the affirmative!

    Why Does This Work?

    To be human, is to have unlimited freedom of choice. We are able to consciously decide our response to every stimulus. This is our god given gift.

    However, we forget this. Instead, we are a bundle of conditioned responses. We hypnotize ourselves into believing that external circumstances give rise to our thoughts.

    For instance, if I were to say to you that you are stupid, you would probably become angry, & think I was a jerk for saying so. That is a choice you make.

    You could just as easily make a choice to ignore my remark. You could make any choice you wish. You could even decide to think that I am a jealous fool, & feel sorry for me. The choice is all yours.

    On the other hand, if I were to say to you that you are brilliant, you would no doubt feel pleased with yourself. Again, this is a choice. You could just as easily decide to pay no attention to my opinion.

    But you forget you are making a choice, and you automatically become angry or flattered, depending on the stimulus. You are in a trance of your own making.

    To be human, is to be full of such conditioning.

    When we see a logical conclusion that incorporates our own accepted beliefs, we are conditioned to accept another one, & then another. Until without even realizing it, we have accepted a new belief that we would not have accepted, had it been forced on us in the first place.

    Such is the judo of persuasion.

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