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Add You - How To Go From Under Dog to Top Dog by Unleashing The Power Of a Postcard
Customer Service is a critical factor for keeping your clients coming back and ensuring they’ll refer you to others. Growing your business will be a difficult task at best if you don’t perform, meet and exceed your client’s expectations, and provide service that creates customers for life.Customer service is all about the customer’s perception. You have to do more than just get the job done. You must deliver on all the things (big and small) that affect the relationship with your client. Consider opportunities for improvement in the following areas.1. Setting/Re
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty time
Measure the right things. It’s not enough just to measure—you have to measure the right things.A common measurement trap is to measure something because it’s “interesting.” If knowing a measurement won’t change anything (e.g., help you make a decision, verify an assumption or prove the problem is solved), then don’t waste your time measuring it.Another common trap in defining the problem success criteria is to lose the direct connection to the problem. Somehow it’s very easy to unintentionally expand the problem with general improvements that are good things to do, but
Dr. Namel and Dr. Ivory are two Dentists located across the street from each other in a high traffic area that is surrounded by affluent neighborhoods.
Both Dentists were certain that having the right location would mean automatic success for their businesses. To their dismay, patients were not lined up at their doors. Business was not booming.
In fact, potential patients pass by them everyday unaware of their choice of a neighborhood Dentist. Some prospects are vaguely aware that there is a Dentist in the neighborhood, but can not recall the name of the Dentist.
After all, they have not been given a reason to take notice.
Dr. Namel decides to spend his whole advertising budget on an Ad in the community newspaper. The Ad results in an occasional trickle of new patients, but will never bring Dr. Namel all the patients he can handle.
Dr. Namel never receives a return on his investment because his Ads are not effective.
His Ad simply has a picture of him and his contact information. There is no call to action or an effective headline. Furthermore, the community newspaper doesn't directly reach his target market.
Dr. Ivory knows that an Ad in a community newspaper will be a waste of money. She wants to reach her target market directly and exclusively. Her goal is to get the most bang for her buck, while positioning herself as THE neighborhood Dentist.
Dr. Ivory decides to use Postcards to market her business.
She knows that she needs to stand out and be remembered. Her Postcard will be competing against all of the other mail that her prospects receive on a daily basis. Yes, her Postcard has a better chance of being read than a letter in an envelope. But it still has to pass her prospect's 'so what?' and 'what's in it for me?' tests.
Dr. Ivory accomplishes this by unleashing the power of Postcards. She makes her Postcards extraordinary by creating Postcard Newsletters.
Dr. Ivory's Postcard Newsletter has helpful dental care tips on the back. The front of her Postcard Newsletter features her current special. She brands her Postcard Newsletter with her logo, contact information, and tagline.
Dr. Ivory sends the 'Dental Digest' to her prospects on a monthly basis.
Her prospects look forward to receiving the Dental Digest every month. It stands out amongst their other mail, and they instantly recognize it due to the consistent layout and design of the Postcard Newsletter.
They enjoy reading the dental care tips and save every issue. They even show their friends the Postcard Newsletter from their neighborhood Dentist.
Each Postcard Newsletter builds more trust and credibility. Now when prospects drive by, they look over at Dr. Ivory's office and remember the Postcard Newsletters they are receiving from their neighborhood Dentist.
When it is time to visit the Dentist, they automatically know to call their neighborhood Dentist, Dr. Ivory. Who else would they trust their dental care to?
When they are asked for a referral to a Dentist, they automatically recommend their neighborhood Dentist, Dr. Ivory. Who else would they wholeheartedly recommend?
Dr. Ivory now has all the patients she can handle. She also has an extra bonus: constant referrals, and patients singing her praises.
Meanwhile, Dr. Namel looks over at Dr. Ivory's office and wonders why she always has a constant stream of patients.
After all, they are both in the same location surrounded by the same prospects.
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty times
The people I refer to as "creative multipreneurs" are happiest when exploring their many passions and prefer to pursue multiple careers or develop multiple profit centers rather than choose just one. Like many people starting businesses they encounter a few boulders in the road to success. The following are six areas that may hinder you in your pursuit of your dreams.1. Timing/Duration It's quite common for many to express that the time is not right to launch a business, explaining they need to wait until their lives or circumstances have changed in some way. Possibly they'r
Dr. Namel never receives a return on his investment because his Ads are not effective.
His Ad simply has a picture of him and his contact information. There is no call to action or an effective headline. Furthermore, the community newspaper doesn't directly reach his target market.
Dr. Ivory knows that an Ad in a community newspaper will be a waste of money. She wants to reach her target market directly and exclusively. Her goal is to get the most bang for her buck, while positioning herself as THE neighborhood Dentist.
Dr. Ivory decides to use Postcards to market her business.
She knows that she needs to stand out and be remembered. Her Postcard will be competing against all of the other mail that her prospects receive on a daily basis. Yes, her Postcard has a better chance of being read than a letter in an envelope. But it still has to pass her prospect's 'so what?' and 'what's in it for me?' tests.
Dr. Ivory accomplishes this by unleashing the power of Postcards. She makes her Postcards extraordinary by creating Postcard Newsletters.
Dr. Ivory's Postcard Newsletter has helpful dental care tips on the back. The front of her Postcard Newsletter features her current special. She brands her Postcard Newsletter with her logo, contact information, and tagline.
Dr. Ivory sends the 'Dental Digest' to her prospects on a monthly basis.
Her prospects look forward to receiving the Dental Digest every month. It stands out amongst their other mail, and they instantly recognize it due to the consistent layout and design of the Postcard Newsletter.
They enjoy reading the dental care tips and save every issue. They even show their friends the Postcard Newsletter from their neighborhood Dentist.
Each Postcard Newsletter builds more trust and credibility. Now when prospects drive by, they look over at Dr. Ivory's office and remember the Postcard Newsletters they are receiving from their neighborhood Dentist.
When it is time to visit the Dentist, they automatically know to call their neighborhood Dentist, Dr. Ivory. Who else would they trust their dental care to?
When they are asked for a referral to a Dentist, they automatically recommend their neighborhood Dentist, Dr. Ivory. Who else would they wholeheartedly recommend?
Dr. Ivory now has all the patients she can handle. She also has an extra bonus: constant referrals, and patients singing her praises.
Meanwhile, Dr. Namel looks over at Dr. Ivory's office and wonders why she always has a constant stream of patients.
After all, they are both in the same location surrounded by the same prospects.
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty time
Brands grow in time. They appear over night but they can die as fast if you fail to address at least four of the crucial aspects of the branding process:1. You need to understand your clients, their needs and the market. When you write about your products don’t write something like “buy this product because it is good”. Write “this product is good because…” and start naming its features. And ask yourself: is this product really necessary?2. Reinforce your brand with online and offline communication tools: emails and newsletters (opt-in based, and not bought from who-knows-what
Dr. Ivory accomplishes this by unleashing the power of Postcards. She makes her Postcards extraordinary by creating Postcard Newsletters.
Dr. Ivory's Postcard Newsletter has helpful dental care tips on the back. The front of her Postcard Newsletter features her current special. She brands her Postcard Newsletter with her logo, contact information, and tagline.
Dr. Ivory sends the 'Dental Digest' to her prospects on a monthly basis.
Her prospects look forward to receiving the Dental Digest every month. It stands out amongst their other mail, and they instantly recognize it due to the consistent layout and design of the Postcard Newsletter.
They enjoy reading the dental care tips and save every issue. They even show their friends the Postcard Newsletter from their neighborhood Dentist.
Each Postcard Newsletter builds more trust and credibility. Now when prospects drive by, they look over at Dr. Ivory's office and remember the Postcard Newsletters they are receiving from their neighborhood Dentist.
When it is time to visit the Dentist, they automatically know to call their neighborhood Dentist, Dr. Ivory. Who else would they trust their dental care to?
When they are asked for a referral to a Dentist, they automatically recommend their neighborhood Dentist, Dr. Ivory. Who else would they wholeheartedly recommend?
Dr. Ivory now has all the patients she can handle. She also has an extra bonus: constant referrals, and patients singing her praises.
Meanwhile, Dr. Namel looks over at Dr. Ivory's office and wonders why she always has a constant stream of patients.
After all, they are both in the same location surrounded by the same prospects.
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty time
As a service provider you may not want to think of yourself as a salesperson. You are in the business of helping others and you may not feel comfortable with the sales process. However, you need to let clients know that your service is available. Here are some ways to do so:Shift Your PerspectiveStart by building relationships with your potential clients based on trust. Remember that you are making them aware of something you offer that they are looking for.Emotional TriggersSelling is based on emotion. Here are a few generic emotional triggers almost everyone has
Each Postcard Newsletter builds more trust and credibility. Now when prospects drive by, they look over at Dr. Ivory's office and remember the Postcard Newsletters they are receiving from their neighborhood Dentist.
When it is time to visit the Dentist, they automatically know to call their neighborhood Dentist, Dr. Ivory. Who else would they trust their dental care to?
When they are asked for a referral to a Dentist, they automatically recommend their neighborhood Dentist, Dr. Ivory. Who else would they wholeheartedly recommend?
Dr. Ivory now has all the patients she can handle. She also has an extra bonus: constant referrals, and patients singing her praises.
Meanwhile, Dr. Namel looks over at Dr. Ivory's office and wonders why she always has a constant stream of patients.
After all, they are both in the same location surrounded by the same prospects.
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty time
Successful management teams understand that organizational success is much more dependent upon the effectiveness of their teams than any other market influence. Robert H. Waterman understood the importance of people in business when he wrote that organizations exist for only one purpose: to help people reach ends together that they couldn't achieve individually.So the question that management faces on a daily basis is three-fold: How can we or I improve the wins for the team, the department and the organization? How do we or I close the gaps bet
Dr. Namel wonders why Dr. Ivory is experiencing much more success. He feels that he should have all the patients he can handle, since he is the only one with the monthly Ad in the community newspaper.
Everyday, Dr. Namel looks over at Dr. Ivory and wonders what is the secret to her tremendous success.
Everyday, Dr. Ivory welcomes new patients and enjoys seeing patients who keep coming back. She has established a relationship with her patients before they ever walk through her door.
Dr. Ivory looks over at Dr. Namel's office and it looks deserted. She wonders why he keeps pouring money down the drain on an ineffective Ad in the newspaper.
Dr. Namel’s Ad costs ten times more than Dr. Ivory’s Postcard Newsletter.
Yet Dr. Ivory’s results are twenty times more effective.
Dr. Ivory thinks about her secret to success and smiles. She can't help but smile at the fact that a postcard has so much power. And it definitely gives more bang for the buck.
Copyright 2004 Black Unicorn Communications, Inc. All Rights Reserved
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