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    Frozen Food Shipping
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    1. Mobile Oil Changing; Viable Business?
      Have you been considering a Mobile Automotive type business lately? Many people like cars and consider starting their own business but may not have the $100,000 to $500,000 needed to start an automotive business. They consider perhaps starting a business that they can run from their homes. What about a mobile oil changing business? Is it a viable business to start and run?Well, I think if you are not as efficient as hell, then it is not a good business, but realize also it takes time to develop new accounts and you must cluster them, meaning conventional advertising or blanket approach in TV, Radio and Newspaper or yellow pages does not work. Unless you go only for fleets or 80% or more fleets.Then realize you would be better off with direct sales, walk in and hand them a brochure and business card. But you will still have a tough time marketing. For us it makes sense as we already wash www.CarWashGuys.com for all these people, for us it is an add-on service.I do not think the business model with the problematic labor supply in the US and the shortage of auto-technician types, makes sense without pre-volume and scheduled routes already set up. Unless you have up-front capital and can wait 6 months until it gets going? Doubtful as that is not a common ability of a cash strapped small businessperson in my observations.Many people wishing to start their own businesses are coming from Corporate World and are 150% their annual income in short term debt and wish to; Shoestring It, not wise. Obviously capitalization or lack of it is the cause of most business failures.You know you need to be careful in considering this business model unless you have a captured audience, kick butt in sales and wish to go 80% or more fleets and know what you are doing? You can make it work and yes it is viable considering these comments up front. Think on this in 2006.
    Ineffective communication is a major, yet avoidable, obstacle to business productivity. And yes, it can be avoided. Given the will, the bleakest of situations can be turned around for the better.

    Management must face squarely the challenge of formulating strategies to encourage personnel to communicate effectively.

    On the other hand, managers themselves have to set the example. They need to realize that successful communication is no one-way process.

    On the contrary, repricocity is the essence of communication. This applies whether the process is conducted verbally or through the medium of the written word.

    Managers are human beings involved with other human beings. They are far more than givers of information or instructions. Communication is as much a matter of human relationships as it as about transmitting facts.

    To communicate successfully managers and supervisors have to understand the other person, and have to work hard to get the other person to understand them.

    Before we go further, consider these two versions of an imaginary conversation between the CEO of a small company and his work supervisor. They will give us some insight into the pitfalls, and help us to avoid them.

    First scenario

    The CEO, Mr Richardson, pages Mr Smith, the work supervisor, to come to his office. When Mr Smith walks in a minute or two later, the CEO is busy with what appears to be an unexpected but very important telephone conversation. In due course, he replaces the receiver, but his mind, clearly, is still very much on what he had just heard.

    "Hi Mr Smith. Please sit down. This is why I called you: at the moment, we have an official lunch break lasting one hour. As from the first of next month, I want to reduce this lunch break to 30 minutes only, and bring the afternoon quitting time forward by a half-hour. No doubt, the staff will appreciate the opportunity to get home earlier. Will you please inform everyone concerned? Thanks for your time."

    Mr Richardson begins to examine some papers on his desk and waves with his hand to indicate that he has nothing further to tell the supervisor.

    The supervisor, in turn, opens his mouth as if starting to say something, but thinks better of it and all he utters is a weak "OK, Mr Richardson."

    Mr Smith exits.

    Second scenario

    The CEO calls his supervisor into his office. He is on the telephone when Mr Smith arrives.

    "Good morning Mr Smith" he whispers courteously, after excusing himself momentarily to the person on the line. "Take a seat, won't you? I shouldn't be long."

    "Thanks for your patience," the CEO adds after putting down the phone a couple of minutes later. "That was our landlord. He dropped quite a bombshell. They have sold this building, which means we will have to be out of here in a few months. Oh, well. Maybe it's a blessing in disguise; we're rather cramped in these premises, aren't we?"

    "Yes, Mr Richardson - but I hope we find another place in time."

    "Hopefully, everything will work out. How are things by you? I hope no one is aggravating you too much. Now, this is why I called you: two or three people have come to me with the suggestion that we shorten the lunch break, so that everyone can knock off earlier. What do you think?"

    "Well, personally I'd welcome the change, and I know that some of the office people would think the same way. On the other hand, many of our workers do a lot of shopping during the lunch hour at the big mall over the road. They might need a full hour for this, and after work might not be so convenient... Maybe I should canvass everybody and come back to you with a consensus.. We're pretty busy right now...Can I attend to it next week and come back to you?"

    "Excellent. I know there's a lot of pressure now. Keep me in touch and let me know how I can ease matters...Oh, I almost forgot - Kate told me yesterday that your son has decided to tie the marital bond. Hearty congratulations! Who's the lucky guy?"

    "Thanks. His name's Jeff Black. I think you play golf with his father."

    "Sure do. A lovely family. My warmest wishes to them both..."

    **********

    Doubtlessly, you feel that the Mr Richardson of Version One has quite a lot to learn.

    Firstly, he has declined - to his peril - to give his full attention to the task at hand. Secondly, he is probably still under the subconscious influence of an educational system that expects the teacher or lecturer to pronounce, and expects the unfortunate students to listen or take notes.

    Now that he is in a management position, he has instinctively assumed the role of a teacher who knows just about everything, and expects others to passively imbibe his knowledge.

    The vital four steps in effective communication might well help people like this Mr Richardson to correct this distorted view of the communication process. Some call them the four A's of communication. We can only discuss them very briefly here, although each of these four is worth an essay on its own.

    Attention

    Winning the attention of the person with whom we wish to communicate, is an obvious first step. In order to achieve this goal, we must first try to eliminate - as far as is humanly possible - what experts in this field call "noise". This includes everything that distracts, be it noise in the literal sense, physical or emotional discomfort, personal problems, negative attitudes, or distracting mannerisms or dress.

    Respect for the other person is an important prerequisite for attention getting. The human greeting, or inquiry about the other person's health or personal circumstances, is an effective catalyst in this process. To be sure, if such introductions are false or stereotyped they might serve little purpose. Real empathy on the other hand, all the more so in downward communication from superior to subordinate, leads quickly to the second step in the process.

    Apprehension

    Although this word usually carries the connotation of "fear", its primary meaning is "understanding". We have preferred the term "apprehension" here primarily to retain the mnemonic of "four A's" Its two meanings, however, are related; they are two sides of one coin. The task of the communicator is to change the aspect of "fear" into that of "understanding".

    Achieving apprehension is a critical part of the communication process, but it is a very subtle one also. Managers sometimes defend their inability to communicate by asking, "Do you understand?" This is usually an unfair question, and even the somewhat improved "What do you understand?" is often perceived as a threat.

    On the other hand, if there is the right relationship between the transmitter and the receiver of a message, indirect ways of establishing the degree of understanding will present themselves. As Version Two above illustrates, encouraging a free flow of input from the receiver is the best way of ensuring that understanding has been achieved.

    Assimilation

    As crucial as is the function of apprehension (in its positive sense as we defined it,) it is not enough. Often, a person has understood a message perfectly, but he or she has not accepted it. Alternatively, it is accepted in a half-hearted manner, without any conviction. Communication is still incomplete if he has not assimilated the information into his own being.

    The initiator has achieved an ideal result if the recipient has assimilated the message to the extent that he becomes one with the sender, as it were. Assimilation of a concept presented by management, or by another worker, goes a long way towards ensuring active participation, and harmonious cooperation, in the workplace.

    Action

    This is the final step in our communication process. It is that ingredient which propels abstract or theoretical knowledge into the world of reality. So often a good idea in business (no less than in other spheres) meets with facile acceptance or agreement, but is not translated into action.

    If assimilation has indeed taken place, action on the part of the receiver should follow inevitably. But what we have said about the two-sided nature of communication applies here as well. The originator of the message must play his part, too, with abundant support and encouragement.

    Azriel Winnett is the creator of HODU.COM - YOUR COMMUNICATION SKILLS PORTAL. This popular website helps you to improve your communication and relationship skills in business and professional life, in the family unit and on the social scene. New material added almost daily.

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    1. Key Measures of Success for System Implementation Project Management
      Have you ever wanted a short list of of items to keep "in check" as you are managing projects? This short list would contain key measures which, if always kept in check and balance, would lead you to project success? Sure it is important to follow industry project guidelines from the Project Management Institute and within the Project Management Professional (PMP) Certification, but it is important to always keep these key measures at the forefront of my mind ALL THE WAY through the project - from beginning to completion. Sometimes these factors can be overlooked or forgotten, or thought of as "not needed" in the rush to get a project underway. Stand Up and stop the madness, make sure you have a clear path before trying to get to your destination.... Or you will get lost along the way.Key Measures:Before even looking at business requirements or spending much time on a project, make sure you know who the executive sponsor is and obtain the following information directly from that sponsor:i. Project intentions and scopeii. What the project is NOT or what is out of scopeiii. Who the "Customers" are for the project. (many times, customers are internal to the organization)iv. If a Return on Investment document has been created and what is expected of a ROI document. What areas of the business are returns expected?v. Project Budget and how expenditures are approvedvi. Expected Project Success Factorsvii. That they want this project moving forward at the present time, if not, when is it to startviii. Timeline expected for project completion ix. Agreement to put companies resources on the project to get it donex. Required project status and reportingxi. Agreement on a communication plan to sponsors, customers and other impacted partiesxii. Agreement as to the assigned project manager and support from the sponsor that if there are problems with the project that require the executive sponsors attention, that the sponsor will extend support for obtaining the resolutionThen put all of that informatio
    ice. He is on the telephone when Mr Smith arrives.

    "Good morning Mr Smith" he whispers courteously, after excusing himself momentarily to the person on the line. "Take a seat, won't you? I shouldn't be long."

    "Thanks for your patience," the CEO adds after putting down the phone a couple of minutes later. "That was our landlord. He dropped quite a bombshell. They have sold this building, which means we will have to be out of here in a few months. Oh, well. Maybe it's a blessing in disguise; we're rather cramped in these premises, aren't we?"

    "Yes, Mr Richardson - but I hope we find another place in time."

    "Hopefully, everything will work out. How are things by you? I hope no one is aggravating you too much. Now, this is why I called you: two or three people have come to me with the suggestion that we shorten the lunch break, so that everyone can knock off earlier. What do you think?"

    "Well, personally I'd welcome the change, and I know that some of the office people would think the same way. On the other hand, many of our workers do a lot of shopping during the lunch hour at the big mall over the road. They might need a full hour for this, and after work might not be so convenient... Maybe I should canvass everybody and come back to you with a consensus.. We're pretty busy right now...Can I attend to it next week and come back to you?"

    "Excellent. I know there's a lot of pressure now. Keep me in touch and let me know how I can ease matters...Oh, I almost forgot - Kate told me yesterday that your son has decided to tie the marital bond. Hearty congratulations! Who's the lucky guy?"

    "Thanks. His name's Jeff Black. I think you play golf with his father."

    "Sure do. A lovely family. My warmest wishes to them both..."

    **********

    Doubtlessly, you feel that the Mr Richardson of Version One has quite a lot to learn.

    Firstly, he has declined - to his peril - to give his full attention to the task at hand. Secondly, he is probably still under the subconscious influence of an educational system that expects the teacher or lecturer to pronounce, and expects the unfortunate students to listen or take notes.

    Now that he is in a management position, he has instinctively assumed the role of a teacher who knows just about everything, and expects others to passively imbibe his knowledge.

    The vital four steps in effective communication might well help people like this Mr Richardson to correct this distorted view of the communication process. Some call them the four A's of communication. We can only discuss them very briefly here, although each of these four is worth an essay on its own.

    Attention

    Winning the attention of the person with whom we wish to communicate, is an obvious first step. In order to achieve this goal, we must first try to eliminate - as far as is humanly possible - what experts in this field call "noise". This includes everything that distracts, be it noise in the literal sense, physical or emotional discomfort, personal problems, negative attitudes, or distracting mannerisms or dress.

    Respect for the other person is an important prerequisite for attention getting. The human greeting, or inquiry about the other person's health or personal circumstances, is an effective catalyst in this process. To be sure, if such introductions are false or stereotyped they might serve little purpose. Real empathy on the other hand, all the more so in downward communication from superior to subordinate, leads quickly to the second step in the process.

    Apprehension

    Although this word usually carries the connotation of "fear", its primary meaning is "understanding". We have preferred the term "apprehension" here primarily to retain the mnemonic of "four A's" Its two meanings, however, are related; they are two sides of one coin. The task of the communicator is to change the aspect of "fear" into that of "understanding".

    Achieving apprehension is a critical part of the communication process, but it is a very subtle one also. Managers sometimes defend their inability to communicate by asking, "Do you understand?" This is usually an unfair question, and even the somewhat improved "What do you understand?" is often perceived as a threat.

    On the other hand, if there is the right relationship between the transmitter and the receiver of a message, indirect ways of establishing the degree of understanding will present themselves. As Version Two above illustrates, encouraging a free flow of input from the receiver is the best way of ensuring that understanding has been achieved.

    Assimilation

    As crucial as is the function of apprehension (in its positive sense as we defined it,) it is not enough. Often, a person has understood a message perfectly, but he or she has not accepted it. Alternatively, it is accepted in a half-hearted manner, without any conviction. Communication is still incomplete if he has not assimilated the information into his own being.

    The initiator has achieved an ideal result if the recipient has assimilated the message to the extent that he becomes one with the sender, as it were. Assimilation of a concept presented by management, or by another worker, goes a long way towards ensuring active participation, and harmonious cooperation, in the workplace.

    Action

    This is the final step in our communication process. It is that ingredient which propels abstract or theoretical knowledge into the world of reality. So often a good idea in business (no less than in other spheres) meets with facile acceptance or agreement, but is not translated into action.

    If assimilation has indeed taken place, action on the part of the receiver should follow inevitably. But what we have said about the two-sided nature of communication applies here as well. The originator of the message must play his part, too, with abundant support and encouragement.

    Azriel Winnett is the creator of HODU.COM - YOUR COMMUNICATION SKILLS PORTAL. This popular website helps you to improve your communication and relationship skills in business and professional life, in the family unit and on the social scene. New material added almost daily.

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    1. Coping With Change in Your Workplace - Be Proactive, Not Reactive
      Admit it, you like things to be constant. When things are constant you are in control. Being in control feels good. But sometimes there are external forces that put a jolt in our lives and shifts our normal practices, for better or for worse. Sometimes this could be traumatic, especially if it happens in our workplace.There's an entire industry that helps people deal with coping with change in the workplace and includes best selling books on the topic like "Who Moved My Cheese." Most self-help materials are reactionary, meaning that they help you deal with change issues after the change has already taken place.But I think that the best way to deal with change in the workplace is to be proactive, not reactive. This could be done by brainstorming all of the possible change that could take place in your workplace and having a strategy plan to deal with the issues - ahead of time. Having a plan of attack will make any and all transition in your job or place of business easier to handle. You will know the solution to all of your issues as they arise. Great business leaders and managers do this all the time.Take Andy Grove of Intel, for instance. He wrote a book called "Only The Paranoid Survive" in which he explains that one of his greatest strengths as a leader is that he is paranoid. For example, he always wants to know what his competition is doing so that he will be ready to react to any issues that face his business. Great business leaders are ready to react to change because they know exactly what to do when each and every change or problem occurs.So, think about what could happen to you in your job and your place of business. The scope of this article is not to give you the solutions but rather to make you think about all the possible change that could occur in your workplace. From there you should develop your plan of attack, what you would do if that shift in your job were ever to take place.Here are just a few examples of shifts in your workplace that could disrupt your control: Your boss that you love resigns and is replaced with one that makes your life difficult The y
    ike this Mr Richardson to correct this distorted view of the communication process. Some call them the four A's of communication. We can only discuss them very briefly here, although each of these four is worth an essay on its own.

    Attention

    Winning the attention of the person with whom we wish to communicate, is an obvious first step. In order to achieve this goal, we must first try to eliminate - as far as is humanly possible - what experts in this field call "noise". This includes everything that distracts, be it noise in the literal sense, physical or emotional discomfort, personal problems, negative attitudes, or distracting mannerisms or dress.

    Respect for the other person is an important prerequisite for attention getting. The human greeting, or inquiry about the other person's health or personal circumstances, is an effective catalyst in this process. To be sure, if such introductions are false or stereotyped they might serve little purpose. Real empathy on the other hand, all the more so in downward communication from superior to subordinate, leads quickly to the second step in the process.

    Apprehension

    Although this word usually carries the connotation of "fear", its primary meaning is "understanding". We have preferred the term "apprehension" here primarily to retain the mnemonic of "four A's" Its two meanings, however, are related; they are two sides of one coin. The task of the communicator is to change the aspect of "fear" into that of "understanding".

    Achieving apprehension is a critical part of the communication process, but it is a very subtle one also. Managers sometimes defend their inability to communicate by asking, "Do you understand?" This is usually an unfair question, and even the somewhat improved "What do you understand?" is often perceived as a threat.

    On the other hand, if there is the right relationship between the transmitter and the receiver of a message, indirect ways of establishing the degree of understanding will present themselves. As Version Two above illustrates, encouraging a free flow of input from the receiver is the best way of ensuring that understanding has been achieved.

    Assimilation

    As crucial as is the function of apprehension (in its positive sense as we defined it,) it is not enough. Often, a person has understood a message perfectly, but he or she has not accepted it. Alternatively, it is accepted in a half-hearted manner, without any conviction. Communication is still incomplete if he has not assimilated the information into his own being.

    The initiator has achieved an ideal result if the recipient has assimilated the message to the extent that he becomes one with the sender, as it were. Assimilation of a concept presented by management, or by another worker, goes a long way towards ensuring active participation, and harmonious cooperation, in the workplace.

    Action

    This is the final step in our communication process. It is that ingredient which propels abstract or theoretical knowledge into the world of reality. So often a good idea in business (no less than in other spheres) meets with facile acceptance or agreement, but is not translated into action.

    If assimilation has indeed taken place, action on the part of the receiver should follow inevitably. But what we have said about the two-sided nature of communication applies here as well. The originator of the message must play his part, too, with abundant support and encouragement.

    Azriel Winnett is the creator of HODU.COM - YOUR COMMUNICATION SKILLS PORTAL. This popular website helps you to improve your communication and relationship skills in business and professional life, in the family unit and on the social scene. New material added almost daily.

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    1. Pay More, Expect More, Get More
      It's time for more retailers to test the 'pay more expect more, get more' theory.It seems that retailers have always argued against higher wages, benefits and full-time positions citing exorbitant wage costs as the reason.While it is true that the expense, in dollars would increase it certainly does not follow that the actual wage percent would increase. And it is the percentage that is key.Isn't it true that people who value their position, their customers and their company can have a tremendous positive impact on the top line? And, conversely, isn't it true that people who are unhappy, have no job satisfaction and a poor quality of life could have a very negative impact on the top line?This is not an elaborate, complicated concept. Pay more - expect more - get more.As we move further into the world of Internet retailing, or e-tailing, it will be absolutely critical that the stores still around to do business face to face with consumers will need to provide a much better shopping experience than what is common today. The unfortunate part is that retailers are probably already looking at this scenario and envisioning how they can keep their customers coming in but they are not considering the 'people' part of their operation. They are thinking about new and exciting selling space, great new products and creative marketing schemes. Customers do not feel abused by selling space, products and marketing campaigns. They feel abused by people.Back to the Internet. When you think about it, who wouldn't want the unparalleled convenience of shopping from the comfort of their home 24/7? Who wouldn't want to have the massive selection from around the world? Who would mind using their credit card on the Internet once security systems eliminate fraud to a point where it is no longer a major issue? And who, in their right mind, wouldn't choose to avoid the hassle and frustration of dealing with unfriendly and often uninformed retail store employees? (To those readers who are, in fact, good retail store associates - no offense intended and... thanks!)So, why would people go out to shop?ot accepted it. Alternatively, it is accepted in a half-hearted manner, without any conviction. Communication is still incomplete if he has not assimilated the information into his own being.

      The initiator has achieved an ideal result if the recipient has assimilated the message to the extent that he becomes one with the sender, as it were. Assimilation of a concept presented by management, or by another worker, goes a long way towards ensuring active participation, and harmonious cooperation, in the workplace.

      Action

      This is the final step in our communication process. It is that ingredient which propels abstract or theoretical knowledge into the world of reality. So often a good idea in business (no less than in other spheres) meets with facile acceptance or agreement, but is not translated into action.

      If assimilation has indeed taken place, action on the part of the receiver should follow inevitably. But what we have said about the two-sided nature of communication applies here as well. The originator of the message must play his part, too, with abundant support and encouragement.

    Azriel Winnett is the creator of HODU.COM - YOUR COMMUNICATION SKILLS PORTAL. This popular website helps you to improve your communication and relationship skills in business and professional life, in the family unit and on the social scene. New material added almost daily.

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    1. Acknowledging the Team
      This article is for you if you’re a behind-the-scenes kind pf person: the administrative assistant who gets the presentation ready for the guys in marketing but doesn’t get to go to the meeting; the PR pro who writes all the CEO’s speeches and answers all the complain letters; the at-home mother who makes sure the concert pianist practices; the deputy chief whose job description is doing all the things the chief doesn’t like to do or can’t do; or the paralegal who prepares all the pleadings, knows all the codes, and does all the licking and stamping.This article is also for you if benefit from the work of one of those people.Temistocle Solear, Antonio Ghislanzoni, Henri Meilhac, Jules Barbier, Michael Carre, Giuseppe Giacosa,Luigi Illica, Renato Semoni, and Nicola Haym all know what this is like.Who on earth are these people?Well, even if you’re not an opera fan, I bet you’ve heard of the composers Verdi, Bizet, Mozart, Strauss, Gounod, Handel, Donizetti and Puccini. And I’m sure you’ve heard of some of their operas: Aida, Carmen, Cosi fan Tutte, Madama Butterfly, Faust and Don Giovanni, for instance.Did you know that these composers wrote the music for their operas, but not the lyrics? Solear, Ghislanzoni and the other individuals in the list are what’s called “librettists.” It is they who wrote the words (the libretto) the opera singers sing, without which you would be listening to a symphony, not an opera. And we never hear their names! In most cases, the words were written first, and then the composers whose names we know so well, wrote the music.Like Gilbert and Sullivan, they worked together in pairs. The inimitable Richard Wagner was the only one to compose all his own operas entirely by himself, creating both music and lyrics, which may account for why they are so powerful, so Wagnerian. This is quite a feat because composing music and writing words require different parts of the brain.Sometimes the composer and librettist met in person, while other times they worked via correspondence. Strauss worked exclusively with one librettist, after writing his own lyrics
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