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  • Add You - What Makes a Crisis a Crisis?

    Managine With Vision
    Strategic planning is one of the most powerful tools available to today’s managers. Simply put, it is the process of deciding where your business intends to go, and how it is going to get there. In other words, it is the concept of working in the present, with a constant eye on the future. It’s a simple concept, but its impact can be dramatic.Peter Legge is the president and publisher of Canada Wide Magazines & Communications. In a recent conversation, I asked Peter how he is able to give over 100 lectures a year, author numerous books, volunteer for his church and community, play golf, spend time with his family, and still find time to run Western Canada’s largest publishing company. His answer was straightforward, yet insightful. He said, “I have a fabulous staff who understand my vision and who are empowered to make independent decisions based upon that vision.”Great companies are made up of great people, but even grea
    was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new busi

    Resume Tune Up
    Employers have fears, uncertainty and DOUBT (the FUD factor) over your ability to actually do what you claim you can do in your resume and cover letter.Combine this with the fact that EVERY candidate looks good on paper, no-one leaves their previous job because they were paid too much, the work was too interesting and all the people were fantastic, and you can see the challenge you're facing. (I'm yet to see a resume or cover letter that says the candidate is just average...) Specifically, here's what they fear about YOU:They fear:* Your resume is too good to be true and you won't be able to do the job. * You won't stick around. * You don't play well with others.So with all that in mind, over the next week or so we thought we'd share some thoughts, ideas and tips that help remove some of the FUD factor surrounding YOU (and our business too).--------------------------------How to make an em
    If you're old enough and were living in America about 30 years ago, you may remember the scandal in the motion picture industry known as "the Begelman affair" or "Hollywoodgate."

    A skillful analysis of the crisis that rocked Columbia Pictures, a leading company in its field, is presented by Steven Fink in his book, "Crisis Management: Planning for the

    Inevitable." I am telling the tale over, but not for the sake of relating a "juicy" story (such pastimes being hardly something I care for).

    Rather, I believe there's a message for us here, primarily for business and professional people maybe, but also for husbands, wives, parents, educators - or mere "social animals". To paraphrase a popular saying, one real life case is worth a thousand sermons.

    At the time our story opens, Columbia Pictures was riding the crest of the wave. Just about everything - profits, stock prices, reputation - was moving in one direction: UP.

    For its president and CEO, Alan Hirschfield, things were looking pretty good, to say the least. He was loved by his family, admired by his peers, and respected by the thousands of employees under his command. He was very highly regarded in Wall Street. As for his material situation - well, comment is hardly necessary.

    His right-hand man, David Begelman, head of the Columbia studio, wasn't doing too badly either. As one of Hirschfields most trusted and highly compensated employees, he was said to be

    the man who actually ran the company in many ways. And as subsequent events indicated, many of his colleagues and associates thought the world of him.

    Then the trouble started.

    In early 1977, the accounting department sent actor Cliff Robertson an "IRS 1099" form. This official statement of earnings for tax purposes showed that the actor had been paid $10,000 by the studio the previous year. Robertson knew that this was incorrect, and asked his secretary to investigate.

    A supervisor at Columbia looked up the Robertson file and found an endorsed check for $10,000 made out to Robertson. The signature on the back looked suspiciously like Begelman's...

    Five months later, the matter reached the ears of Alan Hirschfield, and a question was raised with Begelman. The latter said he would take care of it. And he did.

    Begelman told Cliff Robertson's accountant that a fictitious young man in Columbia's New York office had written a check to Robertson and forged his endorsement. As a result, the tax form had been issued in error, but certainly the Internal Revenue Service would be issued a correction. Of course, the youngster had been fired, and who'd have the heart to prosecute a kid...

    There the matter might have rested, if not for Robertson's insatiable curiosity. How, he wondered, could a kid in New York have cut a company check, cashed it thousands of miles away, got away with forging the signature of a famous name, etc., etc...?

    As Arthur Conan Doyle put in the mouth of the immortal Sherlock Holmes: " When you have eliminated all that is impossible, then whatever remains, however improbable, must be the truth."

    But in this instance, the stark truth wasn't something that the people at Columbia Pictures could easily come to terms with.

    Could a man like Begelman have been so desperate to lay his hands on a "trivial" (in their eyes!) $10,000? Even if he was, he certainly didn't have to forge or embezzle to get an amount like that out of the studio. There were many easier, legitimate ways.

    When Alan Hirschfield first confronted Begelman, only a small number of inner-circle people knew about the studio head's "indiscretion". If Hirschfield had fired him and rumors had began to circulate regarding the reason, Columbia could have stated openly with a clean conscience: as a result of some irregularities with company funds, Begelman had "resigned".

    But, as author Fink points out, even this, only slightly uncomfortable, scenario need not have taken place. If Hirschfield had indeed fired Begelman at that early stage - as he surely should have - there could easily have been a jointly approved statement that nicely explained away the studio head's departure, without even hinting at the truth.

    But Hirschfield missed that opportunity. Then, Begelman's many powerful friends on the board of directors started putting pressure on Hirschfield to give the man a second chance.

    Begelman himself, having confessed to the embezzlement, begged for a second chance and said he would seek professional help.

    Then three additional improprieties came to light, including a $35,000 contract and payment to a certain architect for acoustical work done on the motion picture "Tommy". In reality, Begelman had hired this architect to design a screening room in his home.

    Hirschfield did make some attempts to oust Begelman, but the latter's friends on the board thwarted all of them. One day Begelman was out; next day he was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new busin

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    y necessary.

    His right-hand man, David Begelman, head of the Columbia studio, wasn't doing too badly either. As one of Hirschfields most trusted and highly compensated employees, he was said to be

    the man who actually ran the company in many ways. And as subsequent events indicated, many of his colleagues and associates thought the world of him.

    Then the trouble started.

    In early 1977, the accounting department sent actor Cliff Robertson an "IRS 1099" form. This official statement of earnings for tax purposes showed that the actor had been paid $10,000 by the studio the previous year. Robertson knew that this was incorrect, and asked his secretary to investigate.

    A supervisor at Columbia looked up the Robertson file and found an endorsed check for $10,000 made out to Robertson. The signature on the back looked suspiciously like Begelman's...

    Five months later, the matter reached the ears of Alan Hirschfield, and a question was raised with Begelman. The latter said he would take care of it. And he did.

    Begelman told Cliff Robertson's accountant that a fictitious young man in Columbia's New York office had written a check to Robertson and forged his endorsement. As a result, the tax form had been issued in error, but certainly the Internal Revenue Service would be issued a correction. Of course, the youngster had been fired, and who'd have the heart to prosecute a kid...

    There the matter might have rested, if not for Robertson's insatiable curiosity. How, he wondered, could a kid in New York have cut a company check, cashed it thousands of miles away, got away with forging the signature of a famous name, etc., etc...?

    As Arthur Conan Doyle put in the mouth of the immortal Sherlock Holmes: " When you have eliminated all that is impossible, then whatever remains, however improbable, must be the truth."

    But in this instance, the stark truth wasn't something that the people at Columbia Pictures could easily come to terms with.

    Could a man like Begelman have been so desperate to lay his hands on a "trivial" (in their eyes!) $10,000? Even if he was, he certainly didn't have to forge or embezzle to get an amount like that out of the studio. There were many easier, legitimate ways.

    When Alan Hirschfield first confronted Begelman, only a small number of inner-circle people knew about the studio head's "indiscretion". If Hirschfield had fired him and rumors had began to circulate regarding the reason, Columbia could have stated openly with a clean conscience: as a result of some irregularities with company funds, Begelman had "resigned".

    But, as author Fink points out, even this, only slightly uncomfortable, scenario need not have taken place. If Hirschfield had indeed fired Begelman at that early stage - as he surely should have - there could easily have been a jointly approved statement that nicely explained away the studio head's departure, without even hinting at the truth.

    But Hirschfield missed that opportunity. Then, Begelman's many powerful friends on the board of directors started putting pressure on Hirschfield to give the man a second chance.

    Begelman himself, having confessed to the embezzlement, begged for a second chance and said he would seek professional help.

    Then three additional improprieties came to light, including a $35,000 contract and payment to a certain architect for acoustical work done on the motion picture "Tommy". In reality, Begelman had hired this architect to design a screening room in his home.

    Hirschfield did make some attempts to oust Begelman, but the latter's friends on the board thwarted all of them. One day Begelman was out; next day he was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new busi

    Client Appreciation - It Means Everything!
    Want to know the secret for keeping your clients forever? And what if you could keep your revenue growing by 25 percent every year, because your clients loved the way you appreciated them? In this article, you will learn how easy it is to develop a powerful client appreciation program. Once in place, an appreciation program will forever change the way you operate and manage your business.Developing a monthly appreciation plan: At the beginning of each month, develop some fun ideas to “thrill” your customers. Start by planning a short brainstorming session with your sales manager, your marketing director, customer service and your sales team, so you can hear their unique insight about ways to make the program a giant success. Their input is critical as each company has its own special client profile, so customize your appreciation plan accordingly. Once your appreciation plan is finalized, provide a written recap for your team s
    ult, the tax form had been issued in error, but certainly the Internal Revenue Service would be issued a correction. Of course, the youngster had been fired, and who'd have the heart to prosecute a kid...

    There the matter might have rested, if not for Robertson's insatiable curiosity. How, he wondered, could a kid in New York have cut a company check, cashed it thousands of miles away, got away with forging the signature of a famous name, etc., etc...?

    As Arthur Conan Doyle put in the mouth of the immortal Sherlock Holmes: " When you have eliminated all that is impossible, then whatever remains, however improbable, must be the truth."

    But in this instance, the stark truth wasn't something that the people at Columbia Pictures could easily come to terms with.

    Could a man like Begelman have been so desperate to lay his hands on a "trivial" (in their eyes!) $10,000? Even if he was, he certainly didn't have to forge or embezzle to get an amount like that out of the studio. There were many easier, legitimate ways.

    When Alan Hirschfield first confronted Begelman, only a small number of inner-circle people knew about the studio head's "indiscretion". If Hirschfield had fired him and rumors had began to circulate regarding the reason, Columbia could have stated openly with a clean conscience: as a result of some irregularities with company funds, Begelman had "resigned".

    But, as author Fink points out, even this, only slightly uncomfortable, scenario need not have taken place. If Hirschfield had indeed fired Begelman at that early stage - as he surely should have - there could easily have been a jointly approved statement that nicely explained away the studio head's departure, without even hinting at the truth.

    But Hirschfield missed that opportunity. Then, Begelman's many powerful friends on the board of directors started putting pressure on Hirschfield to give the man a second chance.

    Begelman himself, having confessed to the embezzlement, begged for a second chance and said he would seek professional help.

    Then three additional improprieties came to light, including a $35,000 contract and payment to a certain architect for acoustical work done on the motion picture "Tommy". In reality, Begelman had hired this architect to design a screening room in his home.

    Hirschfield did make some attempts to oust Begelman, but the latter's friends on the board thwarted all of them. One day Begelman was out; next day he was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new busi

    Top 10 Steps to Creating a Successful Business Retreat for Self-Employed Entrepreneurs
    The notion of doing a business retreat for myself is very new, although not novel, as we used to conduct a retreat each year as a part of both the Student Affairs staff and the Residence Life staff at the college where I once worked. When I heard about this same concept for self-employed business owners from Chris Barrow of The Business Coaching Company, http://www.thebusinesscoachingco.com, I thought, "Why am I not doing that for myself?" Thus, my Annual Business Retreat was born.Here's how you can create this annual retreat experience for yourself:1. Book 3 days for your retreat on your calendar. Ideally, you'll want to be in a location where you're not readily accessible at a time of the year when you can devote serious time to business planning and development. If you can't find 3 days together, at a minimum book 3 half-day slots that you can devote to this activity.2. Isolate yourself from the distractions of li
    circulate regarding the reason, Columbia could have stated openly with a clean conscience: as a result of some irregularities with company funds, Begelman had "resigned".

    But, as author Fink points out, even this, only slightly uncomfortable, scenario need not have taken place. If Hirschfield had indeed fired Begelman at that early stage - as he surely should have - there could easily have been a jointly approved statement that nicely explained away the studio head's departure, without even hinting at the truth.

    But Hirschfield missed that opportunity. Then, Begelman's many powerful friends on the board of directors started putting pressure on Hirschfield to give the man a second chance.

    Begelman himself, having confessed to the embezzlement, begged for a second chance and said he would seek professional help.

    Then three additional improprieties came to light, including a $35,000 contract and payment to a certain architect for acoustical work done on the motion picture "Tommy". In reality, Begelman had hired this architect to design a screening room in his home.

    Hirschfield did make some attempts to oust Begelman, but the latter's friends on the board thwarted all of them. One day Begelman was out; next day he was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new busi

    Security Careers - a Primer
    Private security work makes for a good, stable job with low overhead requirements. You can do this fresh out of high school, and many college students work their way through their higher education. But it's not for everyone.You should have some concept of or interest in law enforcement, some degree of a conservative personality, and not be so far gone that you're going to think wearing a security guard uniform makes you a super-hero. If you like to work night shift (or have to because of school) and like an active job where you're on your feet a lot, and especially if you have good people skills, you are cut out for security.The range of private security jobs cover a variety of tastes. Some of the most common posts:* Industrial security - the most common type. This can range from a night watchman position to manning a gate and checking IDs. If you are a rover, you drive around on patrol, respond to alarms, check access p
    was back in again - either in his old position, or as an "independent producer" working with Columbia.

    Finally, the media began snooping around.

    All hell breaks loose

    Now, all hell broke loose. The press went to town with "Holywoodgate", and the entertainment media had a field day, and more. Law enforcement agencies initiated investigations, and because Columbia is a public company, the Securities and Exchange Commission began one of its own.

    Needless to add, the price of Columbia stock grew anemic. Talented people Hirschfield wanted to hire wouldn't dream of working at Columbia.

    Hirschfield's own reputation plummeted, and his wife's moral character and integrity was impugned. There was no solid basis for the accusations, but it was an easy way to hurt her husband.

    For Hirschfield, the Columbia crisis ultimately came to a head at a July 1978 board of directors meeting, when the board voted not to renew his contract. (Ironically, the very board members who had been grumbling about how Hirschfield was "running the studio, had been making it all but impossible for him to do so.

    Fortunately for him, he soon bounced back to a new business career at Twentieth-Century Fox.) For the company itself, the climax came with its sale to Coca-Cola for $800 million.

    And why did all this happen?

    Because of one man's actions (Begelman's), yes. But even more so, because of one man's lack of action. If only Hirschfield had done the right thing at the right time...

    What do you think? How would you have handled the situation in Alan Hirschfield's shoes? How would you have reacted as a member of the board?

    More significantly - does this sad episode have a lesson for us? As entrepreneurs and managers? As employees? As spouses, parents or teachers?

    Hopefully, you've never had contact with criminals, but does some aspect of this story ring a bell? Remind you of something in your life?

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