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Add You - The Supervisors 14 Essential Truths For Communicating With Direct Reports
Copyright 2006 Mary FoleyThe sad fact is that most Americans hate their jobs. Its pure drudgery and they’re just in it for the paycheck. It doesn’t have to be this way. You really can have a dream job, one that you really love and that pays you well.No, I’m not in fairy tale land. For the 10 years I worked for AOL, I can honestly say there were few days I didn’t want to go to work. The challenges of each position and t
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.O
If you want to speed up your business in 2007, you'll need to fine-tune your business approach and utilise your resources to their full extent. However, like many business owners, you may be reluctant to tie up your capital. So where can you turn to if you're looking to finance major business-related purchases such as commercial vehicles, manufacturing machinery or IT equipment?The answer is simple: asset finance. Asset finance w
Indeed one recent study determined the number one advancement in communication tools was the availability of cheap on-line airfares.
The airline trip was needed to clarify some earlier communication sent out electronically!
Therefore a Manager/Supervisor must be able to clearly communicate to his/her direct reports in an effective manner.
The following are 14 essential truths you must understand in order to improve your communication skills.
1. Focus--When someone is talking to you, STOP what you are doing and thinking. Face the person talking, devote 100% of you attention to both the person speaking and to what is being said.
2. Listen--Don't just "hear" the words being spoken. Listen to what and how the statements are being said. Observe body signals and facial expressions.
3. Attention--Don’t let your mind wander. Let the person finish what they are saying, then take a few seconds to think about what your response will be.
4. Paraphrase--When the person is finished speaking repeat back in your own words what you heard. Ask the person if you have an understanding of what they said.
5. Empathy--Be aware of the other person's needs. Everybody has different needs, wants and desires. Be cautious about substituting your needs for theirs.
6. Ask--Don’t tell. Telling quickly gets the other person on the defensive. Save your comments and guidance until you totally understand the question and the situation.
7. Be Open. --Don't criticize, pass judgement or preach. Make objective conclusions about alternate ideas, people and situations. Be careful of attaching or offering your values too quickly, if at all.
8. Advise--Watch the temptation to "give" advice. Only "offer" advice. It's always better to say something like "I suggest we…" and not "Here's what you need to do".
9. Trust--Is what open and honest communication is all about. Without trust teams can't function properly, people will loose respect for each other. Without trust you are building a house of cards that will eventually tumble down. With trust teamwork and cooperation are much easier to achieve.
10. Equity--Both parties must feel equal. While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship. However even in this situation the relationship should be equal on the personal level. By using equality in speaking, you avoid the dreaded condescending speech.
11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.OR
Brochures can be very effective promotional and marketing tools. They can help you expand your business by helping people become more aware of your products and services. However, there are also other uses for brochures. They can be used as educational materials and serve other informational purposes. Another important use for brochures is for fundraising since brochures can be used to convey an important message and be able to solicit
2. Listen--Don't just "hear" the words being spoken. Listen to what and how the statements are being said. Observe body signals and facial expressions.
3. Attention--Don’t let your mind wander. Let the person finish what they are saying, then take a few seconds to think about what your response will be.
4. Paraphrase--When the person is finished speaking repeat back in your own words what you heard. Ask the person if you have an understanding of what they said.
5. Empathy--Be aware of the other person's needs. Everybody has different needs, wants and desires. Be cautious about substituting your needs for theirs.
6. Ask--Don’t tell. Telling quickly gets the other person on the defensive. Save your comments and guidance until you totally understand the question and the situation.
7. Be Open. --Don't criticize, pass judgement or preach. Make objective conclusions about alternate ideas, people and situations. Be careful of attaching or offering your values too quickly, if at all.
8. Advise--Watch the temptation to "give" advice. Only "offer" advice. It's always better to say something like "I suggest we…" and not "Here's what you need to do".
9. Trust--Is what open and honest communication is all about. Without trust teams can't function properly, people will loose respect for each other. Without trust you are building a house of cards that will eventually tumble down. With trust teamwork and cooperation are much easier to achieve.
10. Equity--Both parties must feel equal. While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship. However even in this situation the relationship should be equal on the personal level. By using equality in speaking, you avoid the dreaded condescending speech.
11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.O
We have developed a set of rules regarding forecasting that we apply in writing business plans. We share them with you in this article in the hope that you will find these rules worthy of adopting in your efforts to write business plans as well.Investors expect the forecasts in a business plan to present realistic, achievable goals. One of the best ways to have your plan rejected is to demonstrate that projections were not
6. Ask--Don’t tell. Telling quickly gets the other person on the defensive. Save your comments and guidance until you totally understand the question and the situation.
7. Be Open. --Don't criticize, pass judgement or preach. Make objective conclusions about alternate ideas, people and situations. Be careful of attaching or offering your values too quickly, if at all.
8. Advise--Watch the temptation to "give" advice. Only "offer" advice. It's always better to say something like "I suggest we…" and not "Here's what you need to do".
9. Trust--Is what open and honest communication is all about. Without trust teams can't function properly, people will loose respect for each other. Without trust you are building a house of cards that will eventually tumble down. With trust teamwork and cooperation are much easier to achieve.
10. Equity--Both parties must feel equal. While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship. However even in this situation the relationship should be equal on the personal level. By using equality in speaking, you avoid the dreaded condescending speech.
11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.O
Sarbanes-Oxley is more a set of guidelines versus a set of rules; it’s ultimately an act that mandates financial accountability. The original intent of Sarbanes Oxley is about accountability of executives but has morphed into something else within many enterprises. Transparency of, and accuracy in, financial reporting is what it’s all about.Sarbanes-Oxley is every bit as pervasive as Y2K, the only difference is it has no end. Sar
10. Equity--Both parties must feel equal. While at first reading this may seem an unusual requirement in the Supervisor and Direct Report relationship. However even in this situation the relationship should be equal on the personal level. By using equality in speaking, you avoid the dreaded condescending speech.
11. Comfort--While stress and tension may be surrounding the conversation learn to be comfortable with yourself and the message you are about to deliver.
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.O
What is an eBook?
An eBook or electronic book or digital book is a simply digital text file that can be read on your computer or dedicated reading devices. eBook may consist of text, sound, photographs, illustrations and video. eBook also can contain the “hot link” that will bring the eBook reader immediate access to the website linked in the text.Your eBook can be published in several different ways :
1. Your eBook can be
12. Interest--Strive to have a genuine interest in others. Everyone has a story to tell and most of the time it is an interesting one! Talk in terms of what the other person is interested in. The familiar quote of "In order to be understood, we must first seek to understand others" is very true. Practice it.
13. Motivate--Always be looking for ways to motivate others. Use positive reinforcement often. Look for ways to offer praise and recognition.
14. Humor--Take life seriously, not yourself. Life is too short to go without a constant stream of humor. Look for it.
© 2004 TrainingConnections.ORG, All rights reserved
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