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  • Add You - Provisioning/User Management System Upgrades: Part I -- Ten Reasons Why Not To Do An Upgrade

    Closed For Your Convenience!
    Starved again—I still can’t shed that pesky hunger habit—I walked into a restaurant with great food, slightly stiff prices, and weird service.Sometimes I’m hungry enough to put up with weirdness, but yesterday, was another matter. The sheer absurdity of the joint got to me.Here’s the scene. It’s 4:45 on a Friday afternoon, and I haven’t eaten a thing all day. Nothing would be better than a nice piece of prime rib, a tangy thousand isle dressing, hot bread, garlic mashed potatoes, and a glass or two of St. Francis cabernet.Hey, it’s Friday, okay!I walk in and ask for a booth where I can stretch out. I’m 6-2, bundled up against the wind, you get the picture, and, the place is two-thirds empty.In addition to the main dining area, where few patrons are congr
    ly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or up

    Creating Partnership Agreements
    Partnerships are essential in our emerging digital age.Small players with good partnerships can grab precious market share from larger, established names. Digital commerce rewards innovation and collaboration, not old buildings and traditions.At the Westin Hotel in Singapore, more than twenty framed certificates hang on the wall announcing ‘Partnership Agreements’ with key customers and suppliers.Both parties agree to call upon one another as supplier or vendor of first choice, to provide new and special services to each other before offering them to others, and to do all possible to help build each other’s business. The partnership program is reinforced by continuous dialog, quarterly reviews, a partners’ newsletter and other special events. Strong value flows both
    Tommy Sherman daily monitors a helpdesk-provisioning queue for a large company. The current provisioning/user management system was written with homegrown software. It has not had a major update for several years. Each day, he is getting more and more frustrated. No matter how hard he tries, he cannot keep up with the increasing workload. New employees are screaming for their system ids and have no way of checking their id creation status. Existing employees are demanding timely updates to their ids when they transfer across business units. Ex-employees exist in the system months after departure. His frustrated manager will be meeting with him this afternoon to talk about his “unresponsiveness.”

    The above is a real world example. It may happen if a provisioning/user management system is not meeting company needs and there are no plans to upgrade.

    This is a two part series on the dark side of provisioning/user management upgrade projects. Upgrade will be defined here to include new hardware and software, and also the supporting environment of business processes, roles, organizations, business rules, etc. This article will discuss reasons why these projects do not get started or fail to reach completion. The next article will cover how to overcome these reasons.

    Here are ten reasons why the needed systems improvement are not implemented:

    1. No Budget

    IT budgets are frozen or only the most needed projects get funded. This will impact hardware/software maintenance, hiring or contracting needed resources, and more.

    2. Infrastructure is Not Sexy.

    The budget is there but fixing an existing provisioning system is not considered a priority. Sadly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or upp

    Stop Complaining and Make a Change
    I am going to write something that may not be popular, but if it offends you in anyway, it probably means that I’m writing this for you. I’m writing this to help you…not to criticize or belittle you. I want every entrepreneur to continue to grow throughout his online career and sometimes when we don’t accept change…we stop growing. I don’t want that to happen to you.Lately, I’ve seen a lot of online service-based business complain that cheaper alternatives are driving them out of business. I’ve seen virtual assistants angry that anyone would work for US $10 per hour. I’m surprised by that anger because $10 is above the minimum wage in every single state in the U.S. and province in Canada (2005 statistics). Yes, I know running a VA business carries expenses, but many people working
    d creation status. Existing employees are demanding timely updates to their ids when they transfer across business units. Ex-employees exist in the system months after departure. His frustrated manager will be meeting with him this afternoon to talk about his “unresponsiveness.”

    The above is a real world example. It may happen if a provisioning/user management system is not meeting company needs and there are no plans to upgrade.

    This is a two part series on the dark side of provisioning/user management upgrade projects. Upgrade will be defined here to include new hardware and software, and also the supporting environment of business processes, roles, organizations, business rules, etc. This article will discuss reasons why these projects do not get started or fail to reach completion. The next article will cover how to overcome these reasons.

    Here are ten reasons why the needed systems improvement are not implemented:

    1. No Budget

    IT budgets are frozen or only the most needed projects get funded. This will impact hardware/software maintenance, hiring or contracting needed resources, and more.

    2. Infrastructure is Not Sexy.

    The budget is there but fixing an existing provisioning system is not considered a priority. Sadly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or up

    Screen Printing
    Everywhere around logos, designs and art shows up and comes out of the woodwork using a modernized version of an older technology. Screen printing is a helpful way to expose a company name and/or logo to the public. Screen printing originally started out using silk as a medium but has since moved on to using stretched porous, finely woven nylon or polyester fabrics, with carefully stenciled designs, and delightful creations take form and come to life. From many of Andy Warhol’s famous works to such commonly used items as T-shirts and hats the practice of stretching a fabric and laying out a non-permeable material to cover areas of the fabric to be unaffected by dyes has created influential and marketable works of art. This inexpensive form of advertising creates a wide range of possibilit
    to upgrade.

    This is a two part series on the dark side of provisioning/user management upgrade projects. Upgrade will be defined here to include new hardware and software, and also the supporting environment of business processes, roles, organizations, business rules, etc. This article will discuss reasons why these projects do not get started or fail to reach completion. The next article will cover how to overcome these reasons.

    Here are ten reasons why the needed systems improvement are not implemented:

    1. No Budget

    IT budgets are frozen or only the most needed projects get funded. This will impact hardware/software maintenance, hiring or contracting needed resources, and more.

    2. Infrastructure is Not Sexy.

    The budget is there but fixing an existing provisioning system is not considered a priority. Sadly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or up

    Personalized Postage Stamps
    A personalized stamp is a postage stamp to which a member of the community or some non-governmental entity can add a picture or photograph. This concept was initiated by the United States, on trial basis, for about six weeks.Since, its inception, personalized stamps were declared a success and an estimated 100,000 sheets or 2 million individual stamps were ordered in the first few weeks of the market test. The stamps that were produced during those weeks remain valid, according to some companies.Unfortunately, certain individuals pushed the scheme to its limits and personalized postage stamps were banned. Internet pranksters ordered stamps of controversial figures, which created opposition from various sections of the society. Hence, people could no longer use the images of
    these reasons.

    Here are ten reasons why the needed systems improvement are not implemented:

    1. No Budget

    IT budgets are frozen or only the most needed projects get funded. This will impact hardware/software maintenance, hiring or contracting needed resources, and more.

    2. Infrastructure is Not Sexy.

    The budget is there but fixing an existing provisioning system is not considered a priority. Sadly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or up

    Going Back to Work
    This is a tricky one, you are going back to work after being out of the employment market for a while. Maybe you have been travelling, raising a family, going back to college or running a business and now you want to be employed again, have an income and be in a working environment.Don't try to hide gaps in your CV, potential employers will always pick up on them and it makes it appear that you think the gap is a problem. It should not be.Be open and describe what you have been doing emphasising the benefits, the new experiences you have had earned whilst away from the work environment, what you have learned and any new skills you have acquired.Perhaps you have been doing odd jobs while you were travelling, studying a new language, waiting on tables - no better way to
    ly, many companies see broken systems or processes as the “cost of doing business.” Or companies will do only the minimum upgrade to keep IT infrastructure running. But beware, as once was said in a well-written article “Cheap is Expensive.” It will come back to haunt you.

    3. No Technical, Management, Or Financial Champions

    It may be a great idea but there may not exist anyone who can sell this at the mid or upper management level in your company. Also, you may experience “champion burnout” – where past champions who unsuccessfully tried to sell the upgrade no longer wish to do it again.

    4. Business Case Is Hard to Write

    Only by including both “soft” and “hard” savings can can one get the true picture of an upgrade’s return. “Soft” costs include user login downtime and productivity declines (cost of finding the current information about a person, document, or hardware device), increased calls to helpdesk and decline of helpdesk staff morale) and more. However, “soft” savings are often considered irrelevant by management and usually the numbers aren’t there if you rely on hard savings alone.

    5. Can’t Agree on Software/Hardware

    For various reasons, technical types cannot always agree which is the best software to meet company needs. Differences may be over preferred operating system, vendor, hardware, software configuration and features, or political/personal whims.

    6. Undocumented Current Environment

    Perhaps due to turnover or lack of time, no one has documented (or recently updated) what the “AS- IS” user management/provisioning environment looks like. This includes roles and responsibilities, business rules and processes, and software/hardware.

    7. No Shared and Communicated Vision

    No one has written and communicated a possible “TO-BE “ roadmap for provisioning/user management software to decision makers and influencers. This may be due to lack of understanding of the “AS-IS” environment, politics, lack of time, or lack of knowledgeable resources to create such a roadmap. To ensure overall success, the “TO-BE” roadmap ideally should advo

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