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Add You - Productivity Through Positive Reinforcement
Health and Safety at Work and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated!Not many would be aware of this, but the government has legislation for health and safety of people at work. The Health and Safety at Work etc Act 1974 requires the employers to have proper health and safety management systems at work. The Act makes provision for securing the health of people at work, welfare and safety of the employees including the people who are not directly employed by the company like contractors and visitors.While the law exists and it is mandatory for the employers to follow the guidelines, it is also necessary for the employees to know about their rights and duties regarding their own health & safety. Employers should conduct a General Risk Assessment to ensure the health and safety of their employees.To crea Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do y Keeping Your Cool When The Customer Gets Hot Most people just want to be appreciated. If you're a manager, that's something to seriously think about as you set the tone for maximum productivity.A day in the life of a business person can be filled with joy and satisfaction or it can be frustrating and stressful. When things go wrong, some people lose control. Holding emotions in check and reacting professionally under fire are not always easy. It is particularly difficult to be nice to people who are not being nice to you.So what do you do to keep your cool when the customer is chewing you out? Most of the time, it is not even your fault. It could be that the problem was with a product or a service delivered by someone else in your organization. You're getting the blame because the unhappy person found you first, and it's not pleasant. When faced with angry people, there are four key steps that will help diffuse the situation Ever work for someone who preferred a 'bullying and intimidation' managerial style? This type of bullying doesn't involve spitballs and shiners in the schoolyard, but it might as well because it produces the same feelings of inferiority, worthlessness and mistrust among peers. It turns workers disloyal, dishonest, and downright disgusted. The bullying managerial style is way out of fashion, and for a reason: it doesn't work! What DOES work? Positive reinforcement. Why? When you reward your workers, they perform better. Ever notice how every big company works in 'teams' these days? The notion of the corporate team model was dreamed up by someone who realized that all folks really want is to be appreciated for their talent and ability. If you team up four or five well-selected people, each with a unique, highly-developed skill; cheer them on and reward them for all their accomplishments... what you're going to get is some jacked-up productivity and a stellar team that will follow you to the ends of the earth. What are some ways to let your team members know how much they're valued; and in doing so, spur them on to success? Accentuate the positive. Is there a way that you can put a positive spin on a negative criticism? As a manager, this is such an important skill. Let's say the writer you recently brought on board isn't 'catching on' to the company's prescribed way of creating headlines. You may feel frustrated and tempted to chastise this person, but what will a thoughtless reprimand do for her productivity in the long run? Instead, soften your critique and infuse it with a positive message, maybe something like, "You did a great job catching all of those typos but I'd love for you to give me a couple more headline options before we hand this in." Tread lightly on those fragile young egos; pride is such a delicate thing! Open the lines of communication. As a manager, you're busy dealing with people on the outside, which means you may not always be aware of what goes on behind the scenes. Encourage group discussions where your workers can air their grievances. When there's a conflict, let your employees hash it out while you act as the calm and rational mediator. Sometimes all it takes is a few words hitting the air to clear up a misunderstanding. If you give your people a little more control and the benefit of the doubt, they'll feel appreciated, depended on, and willing to go that extra mile. Always play fair. A biased judge can't make objective decisions for the good of the group. You may feel more personally connected to one team member over another, but how is that relevant to the job at hand? It isn't! Just because you were chumming around on the golf course with Chad last week doesn't mean his poor performance should go unnoticed at review time. And even though Nerdy Nancy says things at lunch that make you cringe, it doesn't give you the right to criticize her on the job when she's doing everything correctly. If you show favoritism, your workers WILL notice... and this will make them feel EXTREMELY unappreciated. So play fair, coach! Match the skill to the task at hand. Ensure team excellence is by selecting the correct person for the job! Suppose you hire Jeff because he's great at number crunching, and Lucy because she has experience in customer service. Later, you come to learn that Lucy is really not all that great with the clients, but she's gold on the expense calculations... meanwhile, Jeff is a master shmoozer. Instead of trying to mold Lucy into something she's not, a quick-switch of responsibilities is all it takes to keep this team operating at prime productivity. When each of your workers is well-chosen for a task, they'll all do a good job together. And when they do a good job, they're truly appreciated. Team spirit is some pretty magical stuff! Encourage workers to 'figure it out on their own.' By this I do NOT mean tell them to solve their own problems and send them away. That's no way to help your underlings grow. Remember to feel complimented when a subordinate approaches you with an issue. He came to you because he trusts your judgement and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated! Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do y Self Employment: The Hardest Way to Make Easy Money o get is some jacked-up productivity and a stellar team that will follow you to the ends of the earth.I heard this comment at a National Speaker's Association meeting last month: "Being your own boss is the hardest way to make easy money." Boy, isn't that the truth!So many people I speak with dream of becoming self employed and starting their own small business. Don't get me wrong: being self employed is the best lifestyle I know. It has a huge range of rewards, from flexibility to independence to self-responsibility. I'm completely in love with being self employed and wouldn't exchange it for a corporate job for a million dollars! (Okay, truthfully, if you want to offer me a million dollars a year in salary, I'm willing to entertain a discussion.)But it is hard work, plain and simple. After carefully studying and What are some ways to let your team members know how much they're valued; and in doing so, spur them on to success? Accentuate the positive. Is there a way that you can put a positive spin on a negative criticism? As a manager, this is such an important skill. Let's say the writer you recently brought on board isn't 'catching on' to the company's prescribed way of creating headlines. You may feel frustrated and tempted to chastise this person, but what will a thoughtless reprimand do for her productivity in the long run? Instead, soften your critique and infuse it with a positive message, maybe something like, "You did a great job catching all of those typos but I'd love for you to give me a couple more headline options before we hand this in." Tread lightly on those fragile young egos; pride is such a delicate thing! Open the lines of communication. As a manager, you're busy dealing with people on the outside, which means you may not always be aware of what goes on behind the scenes. Encourage group discussions where your workers can air their grievances. When there's a conflict, let your employees hash it out while you act as the calm and rational mediator. Sometimes all it takes is a few words hitting the air to clear up a misunderstanding. If you give your people a little more control and the benefit of the doubt, they'll feel appreciated, depended on, and willing to go that extra mile. Always play fair. A biased judge can't make objective decisions for the good of the group. You may feel more personally connected to one team member over another, but how is that relevant to the job at hand? It isn't! Just because you were chumming around on the golf course with Chad last week doesn't mean his poor performance should go unnoticed at review time. And even though Nerdy Nancy says things at lunch that make you cringe, it doesn't give you the right to criticize her on the job when she's doing everything correctly. If you show favoritism, your workers WILL notice... and this will make them feel EXTREMELY unappreciated. So play fair, coach! Match the skill to the task at hand. Ensure team excellence is by selecting the correct person for the job! Suppose you hire Jeff because he's great at number crunching, and Lucy because she has experience in customer service. Later, you come to learn that Lucy is really not all that great with the clients, but she's gold on the expense calculations... meanwhile, Jeff is a master shmoozer. Instead of trying to mold Lucy into something she's not, a quick-switch of responsibilities is all it takes to keep this team operating at prime productivity. When each of your workers is well-chosen for a task, they'll all do a good job together. And when they do a good job, they're truly appreciated. Team spirit is some pretty magical stuff! Encourage workers to 'figure it out on their own.' By this I do NOT mean tell them to solve their own problems and send them away. That's no way to help your underlings grow. Remember to feel complimented when a subordinate approaches you with an issue. He came to you because he trusts your judgement and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated! Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do y Advance Your Career are of what goes on behind the scenes. Encourage group discussions where your workers can air their grievances. When there's a conflict, let your employees hash it out while you act as the calm and rational mediator. Sometimes all it takes is a few words hitting the air to clear up a misunderstanding. If you give your people a little more control and the benefit of the doubt, they'll feel appreciated, depended on, and willing to go that extra mile.Effective Business Ideas Advance Your Career How can you effectively advance your career? You may have tried Goggling ‘career advancement.’ What you get is links to tests, lists, and degrees. And how these help you get headed in the right direction? Tests may say that you are good in this area and a degree may say you are qualified to start out in this area. However what tells you that you will be fulfilled, satisfied and happy in an area? Traditional career advancement planning involves setting a career goal and adding steps you need to complete so you will achieve that goal. Good sound advice and utterly wrong-headed in most cases. Of course it is important to have a goal. Without a goal and steps you Always play fair. A biased judge can't make objective decisions for the good of the group. You may feel more personally connected to one team member over another, but how is that relevant to the job at hand? It isn't! Just because you were chumming around on the golf course with Chad last week doesn't mean his poor performance should go unnoticed at review time. And even though Nerdy Nancy says things at lunch that make you cringe, it doesn't give you the right to criticize her on the job when she's doing everything correctly. If you show favoritism, your workers WILL notice... and this will make them feel EXTREMELY unappreciated. So play fair, coach! Match the skill to the task at hand. Ensure team excellence is by selecting the correct person for the job! Suppose you hire Jeff because he's great at number crunching, and Lucy because she has experience in customer service. Later, you come to learn that Lucy is really not all that great with the clients, but she's gold on the expense calculations... meanwhile, Jeff is a master shmoozer. Instead of trying to mold Lucy into something she's not, a quick-switch of responsibilities is all it takes to keep this team operating at prime productivity. When each of your workers is well-chosen for a task, they'll all do a good job together. And when they do a good job, they're truly appreciated. Team spirit is some pretty magical stuff! Encourage workers to 'figure it out on their own.' By this I do NOT mean tell them to solve their own problems and send them away. That's no way to help your underlings grow. Remember to feel complimented when a subordinate approaches you with an issue. He came to you because he trusts your judgement and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated! Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do y Business - Cash Flow eciated. So play fair, coach!A potentially profitable business can fail because of poor management of cash flow. Equally, an unprofitable business can enjoy a period in which is has plenty of cash before the bills arrive!Cash flow and profits are two very different concepts:- A business makes a profit if, over a given period of time, its rebenue is greater than its expenditure. A Business can survive without making a profit for a short period of time, but it is essential that it earns profits in the long run.- Cash Flow relates to the timing of payments and receipts. Cash flow is important in the short term as a business must pay people and organisations to whom it owes money.Unless a business manages the timing of its payments and receipts carefull Match the skill to the task at hand. Ensure team excellence is by selecting the correct person for the job! Suppose you hire Jeff because he's great at number crunching, and Lucy because she has experience in customer service. Later, you come to learn that Lucy is really not all that great with the clients, but she's gold on the expense calculations... meanwhile, Jeff is a master shmoozer. Instead of trying to mold Lucy into something she's not, a quick-switch of responsibilities is all it takes to keep this team operating at prime productivity. When each of your workers is well-chosen for a task, they'll all do a good job together. And when they do a good job, they're truly appreciated. Team spirit is some pretty magical stuff! Encourage workers to 'figure it out on their own.' By this I do NOT mean tell them to solve their own problems and send them away. That's no way to help your underlings grow. Remember to feel complimented when a subordinate approaches you with an issue. He came to you because he trusts your judgement and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated! Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do y Do You Make These 10 Mistakes With Cost Benefit Analysis? and seeks your approval. In turn, give your little bird his wings. Maybe share a story of when you may have had a similar problem in your own career. Offer up some general, advice, then assure them that he can find a positive and constructive way to fix the problem on his own. He'll walk away with a sense of pride, independence and new determination. And that's a great way to help someone feel appreciated!Mistake #1: Not thinking widely enough to explore all feasible options.First, a note about benefits - if you can provide a solution that provides more benefits than the current process, then not only do you benefit (hopefully in practical and emotional ways) but also the company profits, so do the shareholders and so does the economy. If more of these positive benefit decisions were being made daily by more and more people then we would all be better off!It is human nature to want to think about the problem quickly, get to an answer (instead of a list of good answers) as soon as possible and move on.This is the MAIN mistake that needs to be addressed before launching into the rest of the mistakes.For Example: If a decisi Speak to people 'on the level.' Ever hear the expression, 'talking down to people?' It's one of my biggest pet peeves, and something that I try my hardest never to do. Even in the midst of praising someone, you can end up 'talking down' to them. When you say, "Jeannie, you did it, I am so proud of you!!" does it come out sounding like you're talking to a kindergartener who just learned to tie her own shoe? Yikes! There should never be a reason to sound parental in your professional communication with grown adults. Another way you might unintentionally 'talk down': offer advice and assume that it's a foreign concept to the person with whom you're speaking. How do you know she doesn't already practice what you preach? If you address your workers respectfully and treat them as mature adults, they might actually behave like mature adults! Above all, have a little humility. Keep an open mind and an open heart, and lead with a firm and forgiving hand. Experience-wise, even if you're 20 years ahead of someone else, you're still just two human beings on this earth. And it's like I said: we all just want to be appreciated. So managers, show your workers a little respect and gratitude, and watch your productivity soar to new heights!
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