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Add You - Tales From The Corporate Frontlines: Job Security in Today's Workplace
The ABCs of Customer Recovery vide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed.This week I present 26 little ideas to help you respond to complaints and difficult customers with much more ease….the ABC’s of Customer Recovery.A ct as if every lost customer’s sales come out of your paycheck.Believe the best of customers. Don’t make the mistake of assuming most customers are out to simply get something for nothing. The truth is, less tha My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our empl Payroll - More Than Just Paying Money This article, Job Security in Today's Workplace, is part of AlphaMeasure's compilation, Tales from the Corporate Frontlines. It tells the story of a manager who decides to look for ways to bolster the morale in his company when it crashes after an extensive layoff.Payroll. If you ever worked at a company, large or small, the best day of the week or month, depending on company policy, was payday. For some, it's the only reason they even go to work but payday is more than just digging into a box and pulling out a fistful of money to give to the employees. Payroll management is actually a fairly complex process that can easily be screwed up at any one Anonymous Submission I've worked for the same company for ten years now. At the end of last year, we reorganized, and in the process, over 10% of the workforce was terminated. In the wake of the layoffs, morale hit an all time low. My colleagues in upper management were becoming especially depressed. Every meeting I attended began with a discussion about low morale and productivity, complete with a round table of horror stories to illustrate the nightmare. Our company couldn't afford to see this happen---we'd just restructured out of financial necessity. Sick of hearing the horror stories and dire predictions for the company's future, I decided to do a little research; I was sure that I could find at least one solution to the declining morale problem. At the next staff meeting, I'd pass what I learned along to my colleagues. The big question was: What could the company do to heal the hard feelings created by the layoffs and restore a sense of security? Here are some of the answers I found by reading through magazine articles, newspapers, websites, etc.: * First of all---be honest with our employees. They are smart enough to know that NO employer is going to issue a written guarantee of job security for any length of time. Employers that address the future dishonestly only fuel more feelings of mistrust and insecurity. * Encourage employees to take advantage of available company sponsored training. A broad based skills set makes them more adaptable to changing conditions and more valuable to the company. * Empower employees by encouraging individual responsibility. When they feel that they are making a real contribution, employees are more confident and worry less about job security. * Encourage networking. If by chance the worst does come to pass, employees can build a safety net by keeping in touch with business associates, sales reps, suppliers---all professionals in their field who may become valuable contacts later on. * Provide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed. My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our emplo Logo Design - Your First Step Towards Business Success lly depressed. Every meeting I attended began with a discussion about low morale and productivity, complete with a round table of horror stories to illustrate the nightmare.If you are a moderately successful businessman, happy with the limited success that you have got through your word of mouth referrals, then this article is not for you. However, most entrepreneurs want to grow and are always striving to keep in pace with the competition, or else their existence is questioned.There are a thousand and one other companies which provide the same professio Our company couldn't afford to see this happen---we'd just restructured out of financial necessity. Sick of hearing the horror stories and dire predictions for the company's future, I decided to do a little research; I was sure that I could find at least one solution to the declining morale problem. At the next staff meeting, I'd pass what I learned along to my colleagues. The big question was: What could the company do to heal the hard feelings created by the layoffs and restore a sense of security? Here are some of the answers I found by reading through magazine articles, newspapers, websites, etc.: * First of all---be honest with our employees. They are smart enough to know that NO employer is going to issue a written guarantee of job security for any length of time. Employers that address the future dishonestly only fuel more feelings of mistrust and insecurity. * Encourage employees to take advantage of available company sponsored training. A broad based skills set makes them more adaptable to changing conditions and more valuable to the company. * Empower employees by encouraging individual responsibility. When they feel that they are making a real contribution, employees are more confident and worry less about job security. * Encourage networking. If by chance the worst does come to pass, employees can build a safety net by keeping in touch with business associates, sales reps, suppliers---all professionals in their field who may become valuable contacts later on. * Provide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed. My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our empl Vending Machines in Schools estion was: What could the company do to heal the hard feelings created by the layoffs and restore a sense of security? Here are some of the answers I found by reading through magazine articles, newspapers, websites, etc.:Vending machines in schools are a convenient alternative for students to get snacks, chocolate bars, and water all through the school day. Just like adults, children are required to drink six to eight glasses of water to maintain water balance. Vending machines in school premises are very helpful for students as they provide a wide choice of snacks and healthier drinks. They are also helpful * First of all---be honest with our employees. They are smart enough to know that NO employer is going to issue a written guarantee of job security for any length of time. Employers that address the future dishonestly only fuel more feelings of mistrust and insecurity. * Encourage employees to take advantage of available company sponsored training. A broad based skills set makes them more adaptable to changing conditions and more valuable to the company. * Empower employees by encouraging individual responsibility. When they feel that they are making a real contribution, employees are more confident and worry less about job security. * Encourage networking. If by chance the worst does come to pass, employees can build a safety net by keeping in touch with business associates, sales reps, suppliers---all professionals in their field who may become valuable contacts later on. * Provide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed. My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our empl Strategies in Networking with Business Cards red training. A broad based skills set makes them more adaptable to changing conditions and more valuable to the company.Move away from the pack and create business cards that speak for you and your company. A business card is part of any entrepreneur’s arsenal. It is the most convenient and elegant marketing tool that serves multiple purposes in gathering and maintaining contacts.Business cards have long been in the history of building connections with people for social functions, until it evolved and * Empower employees by encouraging individual responsibility. When they feel that they are making a real contribution, employees are more confident and worry less about job security. * Encourage networking. If by chance the worst does come to pass, employees can build a safety net by keeping in touch with business associates, sales reps, suppliers---all professionals in their field who may become valuable contacts later on. * Provide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed. My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our empl Get Your Performance Appraisal Discussions Off to a Good Start (Part 1) vide a means of record keeping. People rarely update their resumes unless they are forced to use them. Find a way to help employees keep record of new skills mastered, courses, seminars and workshops completed, so that this information is accurate and close at hand if needed.But a lot of the awkwardness in performance appraisal meetings can be eliminated by following some simple suggestions. Here are a couple of tips that will help put both players at ease. (In Part 2 of this article, I’ll provide some additional suggestions.)Gather Your Appraisal Information and Materials in AdvanceThe most important item you need to have is a copy of the individu My colleagues were happy to finally have some answers, and agreed to work with their people to bolster the morale in their departments. Although some of the recommendations seemed harsh, we all saw the reality of the situation--- it's a different kind of workplace----and helping our employees to deal with that reality is the best way we can provide the job security they need. © 2005 AlphaMeasure, Inc. - All Rights Reserved This article may be reprinted, provided it is published in its entirety, includes the author bio information, and all links remain active.
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