Add You
#1 in Business Subscribe Email Print

You are here: Home > Business > Management > Managers Must Attack the Process, Not Just the Problem

Tags

  • potshots
  • early
  • doesnt establish
  • workers accountable
  • doesnt establish

  • Links

  • Just Be Yourself... Easier Said Than Done
  • The Right Way To Send Your Resume
  • Acidity - Herbs and Ayurvedic Remedies, Acidity Symptom and Other Treatments
  • Add You - Managers Must Attack the Process, Not Just the Problem

    What If You Ran A Help-Wanted Ad and No One Answered?
    If that hasn’t happened to you yet, you can bet your payroll that it’s going to happen soon. We’re in the early stages of a workforce crisis unlike any that has ever descended on American companies. As the Baby Boomers (who comprise one third of the U.S. population) start to retire, they are creating a significant brain drain. The skilled bodies just aren’
    small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you tak

    17 Important Things To Remember As You Prepare For An Interview
    Several Days - One Week Before the Interview1. Spend some time to research the organization and the position at hand. To find company-specific information, visit your local library, run a search on the internet, or talk to current or former employees about their experiences and impressions of the company. Study up on the company's products and ser
    A couple of weeks ago, I was invited to accompany a manager on a tour of his physical facilities. As we walked around the yard and through the warehouses, the manager spotted several housekeeping issues that disturbed him. Each time this happened, he would seek out an employee, angrily point out the problem and tell him to take care of it.

    "I get so frustrated with these people out [on the yard]", he told me. "Every time I'm out here, I find material that has not been stored properly, piles of trash that should have been picked up and thrown in the dumpster and bunks of lumber that are not stacked correctly. I don't know what else to do to motivate our people to pay attention to detail. It's little things like this that eventually lead to big problems."

    The problem I saw with this manager is that he is attacking the problem instead of the process. He is dealing with surface issues, not the root cause.

    When you dig a little deeper into situations like these, you usually find that the employees are accustomed to a management style that doesn't establish performance standards and hold workers accountable for maintaining those standards. Instead, management has gotten into the habit of taking potshots when something is spotted that is not exactly right.

    In my work with lumber dealers, I've found that the managers who get the best results are the ones who sit down with their middle managers and agree on the big picture; that is, what the yard is supposed to look like. Once agreement is reached, standards are set.

    One of the most effective managers I know carries a small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you tak

    Personnel Management
    In the meantime, in the conditions of introduction of new mechanism of manage-ment, transition on self-supporting basis, self-financing and self-cost covering basis as well, that is accompanied by the considerable freeing and, consequently, by the redistribu-tion of labor force, increase of number of the workers, forced either to master new profes-sions or
    ", he told me. "Every time I'm out here, I find material that has not been stored properly, piles of trash that should have been picked up and thrown in the dumpster and bunks of lumber that are not stacked correctly. I don't know what else to do to motivate our people to pay attention to detail. It's little things like this that eventually lead to big problems."

    The problem I saw with this manager is that he is attacking the problem instead of the process. He is dealing with surface issues, not the root cause.

    When you dig a little deeper into situations like these, you usually find that the employees are accustomed to a management style that doesn't establish performance standards and hold workers accountable for maintaining those standards. Instead, management has gotten into the habit of taking potshots when something is spotted that is not exactly right.

    In my work with lumber dealers, I've found that the managers who get the best results are the ones who sit down with their middle managers and agree on the big picture; that is, what the yard is supposed to look like. Once agreement is reached, standards are set.

    One of the most effective managers I know carries a small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you tak

    Visual Branding For Events
    Visual branding is a great way to create big impact at a special event such as a launch, customer relations dinner or trade show.Although some people think of this as a wasteful self-indulgent practice, shrewd marketers know that a focused visually branded event can leave a deep impression on customers and prospects amidst a flurry of competitors.ger is that he is attacking the problem instead of the process. He is dealing with surface issues, not the root cause.

    When you dig a little deeper into situations like these, you usually find that the employees are accustomed to a management style that doesn't establish performance standards and hold workers accountable for maintaining those standards. Instead, management has gotten into the habit of taking potshots when something is spotted that is not exactly right.

    In my work with lumber dealers, I've found that the managers who get the best results are the ones who sit down with their middle managers and agree on the big picture; that is, what the yard is supposed to look like. Once agreement is reached, standards are set.

    One of the most effective managers I know carries a small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you tak

    How To Resign From Your Current Accountancy Job
    If you have found a new Accountancy Job and you need to resign from your current role, then these few words of advice should help you. Resigning is daunting and there are right and wrong ways of going about this. So, what is the best way of resigning and what should you do?Firstly, you need to submit a written resignation to your manager. This remov
    bit of taking potshots when something is spotted that is not exactly right.

    In my work with lumber dealers, I've found that the managers who get the best results are the ones who sit down with their middle managers and agree on the big picture; that is, what the yard is supposed to look like. Once agreement is reached, standards are set.

    One of the most effective managers I know carries a small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you tak

    How To Know When It's Time To Redesign Your Logo
    Early Logo BeginningsThe history of logo design and logos dates back to ancient Greece. The word "logo" means a name, symbol or trademark designed for easy recognition. The use of logos as trademarks has existed as long as there have been traders and merchants. They can be traced back to the thirteenth century. They include masons
    small camera on his belt and takes a quick photograph of anything he sees on the yard or in a warehouse that doesn't meet agreed-to standards. At his weekly operations meeting, he displays the photographs and asks these kinds of questions:

    • Do you agree that these conditions do not meet the standards we agreed upon? (Let's assume that the middle managers agree.)

    • What action have you taken to correct these inconsistencies?

    • Are housekeeping standards given enough attention during the orientation process for new employees?

    • Do our people have the resources they need to meet the standards we agreed upon?

    • Are our housekeeping standards being covered in weekly operations meetings?

    • Are our systems and procedures manuals up to date?

    Lines of authority: Managers who make it a habit of giving orders to employees who don't report directly to them are usurping the middle managers' authority. In an emergency, of course this is acceptable, but not if this kind of behavior is routine.

    Try this: When you spot a problem, something that violates agreed-to standards, focus on the process and not just on the individual problem. When the process is fixed, odds are the problem will be fixed, as well.

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.addyou.info/article/22372/addyou-Managers-Must-Attack-the-Process-Not-Just-the-Problem.html">Managers Must Attack the Process, Not Just the Problem</a>

    BB link (for phorums):
    [url=http://www.addyou.info/article/22372/addyou-Managers-Must-Attack-the-Process-Not-Just-the-Problem.html]Managers Must Attack the Process, Not Just the Problem[/url]

    Related Articles:

    Internet Businesses - Your Number One Cause Of Failure Or Success

    Russ Dalbey - Eight Tips for Building a Successful Cash Flow Business

    What Ever Happened to Customer Service? (Part 1)

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com