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Add You - Drive-Thru Success Secrets
ISO 9000 is a set of standards for quality management systems. Perhaps, it is the most popular generic international standard today. First published in 1987 and modified in 1994, it is the true basis for businesses to develop or improve their quality assurance systems. Today, most international businesses document their quality systems according to the ISO 9001 elements.There are a total of 20 elements (sections) in the overall ISO 9000 standard. Each section explains what a company has to do in order to show that it is abiding by the ISO 9000 rules. Each of these elements should be clearly and completely docume
Have you ever wondered how some flea market vendors seem to build strong businesses, with high profit margins, and strong sales?The answer to their success might surprise you.Instead of their success being based on an esoteric formula, the real truth is actually deceivingly simple.The reason successful flea market vendors make money is because they understand their customers.Understanding your customers is actually the answer to success in any type of business situation. Once you understand the needs and wants of your customers you will be able to better serve them.But the problem th
When was the last time you went through your drive-thru? What do you see and hear? It’s 11:30 p.m. (or 5:30 p.m.)–do you know what your drive-thru guests are seeing and hearing? Get out of the box, look and listen to customers going through the drive-thru. Here are a few suggestions:
ORDER TAKER AT PEAK TIMES. Andrew Arvay, director of training for an Arby’s franchisee in Tulsa, Oklahoma, trains busy stores to station an employee with a headset just prior to the speaker box. It serves two purposes: (1) to suggest items and become a "human preview board" to help guests who are indecisive, and (2) to take t
Imagine you’re landing on the beach in war and I guess we could say you are like those poor unfortunate souls, the Cuban Freedom Fighters (if you’re old enough to remember that one) who landed down there during the Bay of Pigs and were slaughtered because in the last minute, maybe hours, President Kennedy withdrew his support.In the change wars going in across the land people aren’t killed but careers are, everyday. Let me explain the connection. When you start a change war you have to have a team and you have to give that team support. Every leader of course says they will, but in reality, just as in the Bay of
When was the last time you went through your drive-thru? What do you see and hear? It’s 11:30 p.m. (or 5:30 p.m.)–do you know what your drive-thru guests are seeing and hearing? Get out of the box, look and listen to customers going through the drive-thru. Here are a few suggestions:
ORDER TAKER AT PEAK TIMES. Andrew Arvay, director of training for an Arby’s franchisee in Tulsa, Oklahoma, trains busy stores to station an employee with a headset just prior to the speaker box. It serves two purposes: (1) to suggest items and become a "human preview board" to help guests who are indecisive, and (2) to take
Of all the real or perceived impediments to success, the biggest is the fear of failure. Certainly, there are often many other obstacles to overcome, but it is this one phantom that prevents most people from even attempting to create the success they imagine that they want.And, in most cases, it is a mere phantom—the boogeyman that hides under the bed. Fear of failure is a creature of imagination and like most creatures of imagination, it disappears when looked at in the clear light of day.The thousands of missed baskets made by Magic Johnson were not failures. They were successful attempts to train his m
ORDER TAKER AT PEAK TIMES. Andrew Arvay, director of training for an Arby’s franchisee in Tulsa, Oklahoma, trains busy stores to station an employee with a headset just prior to the speaker box. It serves two purposes: (1) to suggest items and become a "human preview board" to help guests who are indecisive, and (2) to take
Effective management of a computer service business is incredibly important, and the ability to delegate responsibility is a critical skill for any manager. Good delegation allows a computer service business to run more smoothly. Delegation is more than the simple process of giving an employee a task to complete. It involves putting trust and confidence in an employee and giving him the power to complete a job.There are five different components of good delegation: determining assignments; providing detailed instructions; offering comprehensible instructions; conducting review meetings; and giving employees
ORDER TAKER AT PEAK TIMES. Andrew Arvay, director of training for an Arby’s franchisee in Tulsa, Oklahoma, trains busy stores to station an employee with a headset just prior to the speaker box. It serves two purposes: (1) to suggest items and become a "human preview board" to help guests who are indecisive, and (2) to take
When taking into account all pertinent tax ramifications, there are four basic classifications that must be considered when purchasing or selling a corporate business. These are;1. Transferring corporate assess in exchange for cash or notes2 .Acquiring corporate assets by use of stock3 .Acquiring corporate stock utilizing cash or notes4 .Acquiring the stock of a corporation utilizing the stock of the acquiring corporation. In the 1st type of transaction, corporate assets are sold in return for cash or notes, or a combination of both from the purchaser. After the transaction the corp
GUARANTEE MESSAGE. On a recent trip through McDonald’s in Nashville, I saw a "30-second guarantee" sign. Once you pull up to the window, if you don’t receive your order in 30 seconds, it’s free. Talk about raising the bar. As a customer, I see the clock ticking and the people moving! Try the same thin
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