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Add You - Employee Theft: Steps to Prevent Internal Fraud and Protect your Business
Ever wonder if the latest greatest technology can help you? Do you wonder what would happen if you step back and took a look at your business process workflow in an end to end manner? Would you learn how to be more efficient and more profitable? When you hear business process improvement (BPI) and business process management (BPM), do you know the difference between the two? If you do know, then are you like most business owners, wondering what problems could be solved and what components are part of a BPI/BPM Assessment and if your business could benefit by a business process impact study?To do this we first need to look at your business process workflow in an end to end manner. Consider that a task is a collection of organized processes that you the business owner or manager organized to complete one of your business activities. It does not matter the size of your business, your workflow tasks include processes that will occur in a sequential or parallel manner. Your sequential processes operate and are linked/worked one after the other. Your parallel processes occur simultaneously and reflect the way you operate daily. Large or small, your business process workflow contains many of these tasks, subtasks and steps.After your business has b
Stringent employee screening and training - When interviewing a potential employee, include questio
Quite often small business owners will ask me to reveal the most powerful marketing strategy I have seen. I can say without hesitation that the most powerful marketing strategy has little to do with advertising, direct mail, web sites, referrals or blogs.No, before any of those things will really have any impact on your business you’ve got to uncover and communicate a way in which your business in different from every other business that says they do what you do. You’ve got to get out of the commodity business. You’ve got to stake your claim on a simple idea or position in the mind of your prospective clients.Here’s what I mean. I have a client that provides custom computer programming. Essentially, they use programming languages to build custom applications for businesses. What they do is often hard to explain and even harder to put a price on, making it difficult for a prospective client to compare different companies. As a way to differentiate their business, they have begun to offer something they call Perfect Coaching. Perfect Coaching is a unique blend of training and programming and, here’s the key, no one else in their business is offering anything like it. Prospects like the sound of it and are asking to know more. It’s too early to tel
Security - Keep perimeter doors locked with alarms engaged during the night shift or when your store is not open for business. Authorization must be required to engage the alarms, and only the owner or supervisor should disengage the alarms when the store opens for business. You may want to consider changing the locks on your doors if those individuals who possess keys to your store are terminated or no longer work there for any reason. Each key that you disseminate to your employees should clearly say, "Do not duplicate." You may even consider using a card access or code system rather than traditional keys. Cards aren't as easy to duplicate and certain models can even trace the card back to a specific individual. Installing a security camera or indoor observation system will deter any wrongdoings. A simulated security camera can also be intimidating to those considering store vandalism, and it costs less than an actual camera system.
Profit Protection -Take large bills out of your cash drawers and keep them in a safe place, like a cash drop box with a secure lock. Allow only a supervisor to make cash drops, and record each transaction in detail. Make bank deposits daily or every other day. All of your other efforts to protect your store against fraud will be null if you leave money in your store that curious employees may find. It only takes one employee to overhear mention of the "safe" or the "vault" for your store to experience significant setbacks. Protect yourself and get the money to the bank.
Stringent employee screening and training - When interviewing a potential employee, include questio
I guess every profession is different.For up 'n coming bands, maybe it’s playing a sold out show two nights in a row.For new authors, maybe it’s topping the New York Time Bestseller List.For fashion designers, maybe it’s having their dress worn by Jessica Simpson on the red carpet.As a professional speaker, I’ve often wondered what the mark of a job well done was in my industry:Receiving standing ovations? Commanding high fees? Selling thousands of dollars in books? Addressing huge audiences?Maybe. And I admit, all of those things used to sound great to me. But over the years I’ve come to learn that there are many other indicators of success.Same Time Next Year At my first NSA convention, someone reminded me, “Your goal is not to get a standing ovation; your goal is to be invited back next year.”Great example: two days after hosting a breakout session with one of my association clients, the president called me and said, “Scott, I just wanted to tell you how much our members loved your workshop on approachability! In fact, because it was one of the highest rated sessions of the conference, we’d like to invite you back to deliver the keynote at next year’s conf
Security - Keep perimeter doors locked with alarms engaged during the night shift or when your store is not open for business. Authorization must be required to engage the alarms, and only the owner or supervisor should disengage the alarms when the store opens for business. You may want to consider changing the locks on your doors if those individuals who possess keys to your store are terminated or no longer work there for any reason. Each key that you disseminate to your employees should clearly say, "Do not duplicate." You may even consider using a card access or code system rather than traditional keys. Cards aren't as easy to duplicate and certain models can even trace the card back to a specific individual. Installing a security camera or indoor observation system will deter any wrongdoings. A simulated security camera can also be intimidating to those considering store vandalism, and it costs less than an actual camera system.
Profit Protection -Take large bills out of your cash drawers and keep them in a safe place, like a cash drop box with a secure lock. Allow only a supervisor to make cash drops, and record each transaction in detail. Make bank deposits daily or every other day. All of your other efforts to protect your store against fraud will be null if you leave money in your store that curious employees may find. It only takes one employee to overhear mention of the "safe" or the "vault" for your store to experience significant setbacks. Protect yourself and get the money to the bank.
Stringent employee screening and training - When interviewing a potential employee, include questio
In today's business world, flexibility is one of the greatest keys to success, particularly in the case of small and mid-size businesses. A large business may have enough sheer power and leverage to make it on a few core services, but smaller businesses almost always need to be able to diversify in order to survive. In order to allow the necessarily level of flexibility for the company as a whole, you will need to reflect that flexibility in each separate area of your business, not only including the abilities of your employees, but also the very layout of your offices.This sort of all around flexibility will allow your business to adapt in whatever sorts of ways your current situation might dictate. One of the best ways to accomplish this degree of flexibility in your office space is through the use of modular office furniture. Of course, this may seem a bit odd to those who are not familiar with this type of furniture, but the truth is that modular office furniture is often the key to a flexible and productive office.So just what is so special about this particular type of furniture, you might ask? In essence, it is just as advertised. Modular office furniture is, well, modular, which essentially just means that it is made from pieces which are
Profit Protection -Take large bills out of your cash drawers and keep them in a safe place, like a cash drop box with a secure lock. Allow only a supervisor to make cash drops, and record each transaction in detail. Make bank deposits daily or every other day. All of your other efforts to protect your store against fraud will be null if you leave money in your store that curious employees may find. It only takes one employee to overhear mention of the "safe" or the "vault" for your store to experience significant setbacks. Protect yourself and get the money to the bank.
Stringent employee screening and training - When interviewing a potential employee, include questio
The US postal service delivers about 500 million pieces of mail everyday, which shows that the usage of stamps is quite high. Either this could be due to the lower stamp prices or people are still used to writing letters. The costs of stamps are mainly determined due to the popularity and are produced largely.Every year millions of letters are stuffed and mechanically hauled in service trucks, which take them to special sorting centers. From there the letters are put on mail airplanes, which in turn transport them into the delivery vans of local postal carriers. This long drawn procedure being ancient is suspected of being the cause of stagnant costs of postage stamps. Apart from being ancient, this procedure is ineffective as well. The industry professionals have been requesting immediate measures to bring more efficiency in this area. This would result in escalating the cost of postage stamps, which will affect the postal system drastically. The postage companies in the US have devised a way to remove strain on the existing postage cost of postage stamps systems. They propose to carry this out by increasing both qualification and number of the postal workers or improving transportation technology.Postal companies in the US are striving to offe
Profit Protection -Take large bills out of your cash drawers and keep them in a safe place, like a cash drop box with a secure lock. Allow only a supervisor to make cash drops, and record each transaction in detail. Make bank deposits daily or every other day. All of your other efforts to protect your store against fraud will be null if you leave money in your store that curious employees may find. It only takes one employee to overhear mention of the "safe" or the "vault" for your store to experience significant setbacks. Protect yourself and get the money to the bank.
Stringent employee screening and training - When interviewing a potential employee, include questio
In today’s fast paced world, many small business computer consultants are wrapped up in their daily fire fighting activities at their client’s location and have almost no time to attract new opportunities or build strong strategic alliances.One great way to keep a new business growing while building relationships at the same time is to join a networking club.There are many networking organizations throughout the country, they can range from your local Chamber of Commerce to private networking clubs that their sole business is to run networking clubs and allow their members to create long lasting strategic relationships. Networking groups in general have in place, structured programs or agendas to facilitate members to introduce themselves and give their 30 second infomercial.Your infomercial is where you can score big with new opportunities, and this is where most people that attend networking functions or social events sink. You only have thirty seconds to get their attention and make a lasting impression. You need to introduce yourself, give a quick testimonial and a very brief description of what your company does, and then, ask for referrals. Asking for referrals is the most important part of your infomercial. This is where most c
Stringent employee screening and training - When interviewing a potential employee, include questions regarding honesty and integrity to let prospective staff members know that these issues are very important to your business and will be enforced. If you decide to hire the employee, provide them with a detailed description of company policies and procedures, and the consequences of not following them. This is not to threaten the employee, but rather to supply them the information they need to make honest decisions should they be found in a compromising situation. Maintain that he or she understands the guidelines presented, and acknowledge this understanding with a signature from each of you.
It's very important never to treat your employees like they've done something wrong, even if you suspect them of wrongdoing. If they are in fact innocent, they'll feel wrongly accused, mistrusted and unappreciated, and you may wind up loosing a good employee. Let them know you trust them and treat them with respect.
Teach your employees the concept of preventative maintenance. It is far better to try and prevent an employee theft than try to catch someone after it's already happened. Explain to your staff the nature of employee theft, and the problems it causes for everyone in the store. Most importantly, make it easy for employees to detect and report suspicious activity. Tell them what to report, when to report and the various ways they can report the information. Making yourself accessible to employees is paramount in any situation, especially issue of security. They need to know you support the work they're doing for your business, and when they express concerns you should trust them and take action.
Make sure all employees have proper training before they are left alone or assigned a busy shift. Require a written okay from a supervisor before an employee leaves their training module. As employees learn about your business and become more comforta
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