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Add You - How Do You Manage the 'Unmeasurable'?
One of the biggest challenges for construction subcontractors is meeting payroll. Paying employees and suppliers is often hard because get paid 30 to 60 days after they submit their invoices.Whether we like it or not, this is the way things are done in the construction industry. And, unless the subcontractor has a large cash reserve, waiting 60 days can be close to impossible. Especially with the never ending payroll responsibilities.Going to the bank to get a business loan or line of credit won’t help much. Banks are notorious for not lending money to subcontractors. Further
Would you agree that there are some people that seem to have a gift for delivering top customer service?Their voices are lively, they listen patiently, and they organize their explanations succinctly and effectively.And there are others who seem miscast in their roles. They’re impatient, irritating or irritated, and they’re confusing.It would be easy to impute skill to the first type. They’re successful and they’re well received, and generally we believe people who get results at anything are more able than others.They may have been born that way: cheerful, resi
Quantifiable stuff has to be measured in business, it's true. You'd be failing in your accountability to your bosses, your bankers and your shareholders if you didn't do it. And by and large most business leaders make a pretty good job of measuring the results these people wish to see.
But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a th
Ideation is the flow of ideas that can be converted into growth on a consistent basis. Ideas for new products and/or services can come from two places: inside your organization or outside of it. Let's deal with the internal sources first.I sometimes hear CEOs saying, "We don't have enough ideas inside our organization. They aren't flowing, and the ones that do surface aren't very good."Frequently, their explanation for why that is the case is that they have hired the wrong people, or that they are just not creative enough.That is possible, of course, but I find it is r
Quantifiable stuff has to be measured in business, it's true. You'd be failing in your accountability to your bosses, your bankers and your shareholders if you didn't do it. And by and large most business leaders make a pretty good job of measuring the results these people wish to see.
But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a t
When people mention the word "brand" they usually mean a well known, well defined company. That's why consumers frequently mention names such as Target, Rolex, Apple, BMW and others who have done an excellent job in crafting an image and sticking with it. Buyers know what to expect from these companies, and as long as these companies meet that expectation, they will continue to imprint their brand in the minds of our their audience. It's pretty simple really, if you just keep in mind these two principals.Principal One: Know your promise.As amazing as this may seem, most com
Quantifiable stuff has to be measured in business, it's true. You'd be failing in your accountability to your bosses, your bankers and your shareholders if you didn't do it. And by and large most business leaders make a pretty good job of measuring the results these people wish to see.
But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a t
In part one of this article we discussed the importance of the look or appearance of your brochure.The look or image that your brochure conveys is vastly important. In fact, the appearance will determine how most people form their initial impression of your company. But, the message on your brochure is just as important. Ultimately you need to say something of value in your brochure if you want it to move people closer to the sale. Here are a few tips to keep in mind to ensure that your brochure has the right message.1. Speak in Terms of Your Prospects Interests. There’s
But these alone don't tell you that everything you want to happen is happening. What about teamwork, values, customer service, people's attitudes? Of course, if a t
Part of the glamour of traveling to conferences is staying in hotels - all brands, varieties and levels. One thing I've recently noticed is many hotels are teaching their employees to listen to the guest. Not in the traditional sense, but at a new level, and it’s something restaurants can borrow a page from.A few examples:- At a Residence Inn, I was standing at a side exit waiting to run to my car in the pouring rain, when a maintenance worker offered to run out and get my car.- When I got on the elevator, a bellman greeted me by name, smartly reading my conferenc
So how do You Measure the ‘Other Stuff'?
How do you measure that you are making progress in all those good things you instinctively
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