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    You Bever Know Who You're Serving
    You Never Know Who You’re Serving when customers turn irate.I think of myself as a reasonable person. It takes a lot to upset me, but upset I am.A number of years ago, I bought a new television set. I had seen a flyer from Lechmere’s that had TV’s on sale. I called, got through the voice mail menu and asked the salesperson who answered, if the particular model advertised was available.No, it wasn’t but another, equally as good was at only $20 more.I went to the store and examined a number of TV’s. A knowledgeable, helpful salesman approached and patiently answered my questions. Finally, I made my choice and paid for it. I asked if they would hold
    fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge

    7 Helpful Tips For Print Advertising
    Print advertising is a rewarding and profitable method of marketing. For decades print advertising has been the foundation of countless successful campaigns designed to increase brand awareness, lend credibility, and of course, drive sales. But the ultimate success of a print advertisement depends largely on the work that take place prior to printing and distribution. Here are some tips that will increase the success of your first print advertisement.7 Helpful Tips•Get to know your printer. Establish a relationship with your printing company by developing a business relationship with a contact at the printer. Be sure to forward your artwork to t
    Setting goals as the way to define priorities, whether in business or in personal life, is what leaders do to maintain direction and focus in their organizations and in their personal lives. Unfortunately, many managers take a tremendous amount of potential leverage out of their organizations by not prioritizing.

    I had a boss whose standard answer to "What's the most important thing?" was "Everything's the most important thing." What a copout. We were in a crisis mode and there was a lot to get done, but what that "Everything is important" direction led to was a lot of counterproductive behavior - hunker down and keep the boss off your butt by being busy all the time - 24/7 - and ride it out. Do what you're told to do, and then ask "What's next?" After a year of that no leverage management style he was fired - but not until some very good people had left the organization.

    Managers that take the "everything is Number 1" approach are often rewarded for being tough, no nonsense, aggressive problem solvers. The fact that many of the problems they solved were created by them seems to go unnoticed. Actually, instead of leadership, they use a brute force approach to getting things done. That often works in a crisis situation, but when everything becomes a crisis, those managers lose their effectiveness and their people become cynical about how they are treated. Brute force managers rarely have goals they share with people, and even more rarely do they have their people participate in any meaningful way in setting goals and priorities. To many of them, sharing information and open communication are threats to their control. Many of them are quite happy with a compliance level workforce - the "Just tell me what to do and I'll do it" people. There is no leverage in the Brute Force management style.

    How do effective leaders create priorities that maximize their own effectiveness and the effectiveness of their organization?

    They start with a clear understanding of what the three to five most important things are, personally or professionally. This is tough - there are always many more issues vying for attention than there are resources available to address them. The leader makes the tough decisions - the Brute Force manager doesn't.

    Then the leader enlists people in the areas of importance to help arrive at ways to succeed in meeting the most important requirements.

    Then the leader creates and communicates and negotiates goals that support the most important three to five issues, or challenges, or opportunities.

    The goals are used to create supporting goals, expectations and understandings of importance in the universe of people that can contribute to meeting the goal.

    Then leaders act - and expect action from their people.

    Leaders protect their own time, and the time of their people, so that maximum focus can be kept on the critical few, and not frittered away on the unimportant many.

    And then leaders evaluate, change if change is necessary, and continue to use the process as the basis for action throughout their organization.

    And they insist that this process be kept as simple as possible - minimum bureaucracy here. Don't wait for an enterprise wide software system to capture all the data and signups and goal statements. More good goal setting systems have drowned of their own administrative weight than for any other reason. Leaders fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge

    Five Things To Consider About Your Inventions
    Taking inventions from concept to reality can be difficult. In fact, it's quite confusing. I've been down that path several times myself, and without help simple matters become daunting. Twenty years ago I attempted to go it alone and spent tens of thousands with a prototyping house, an engineer and more. Outside of finances, I also faced challenges when deciding who to talk to, how to patent and the path I should take when pursuing my inventions.Thinking of these subjects, I compiled a list of five things to consider about your inventions.1. Know the problems your invention will solve Every invention or great idea aims to solve a problem. Everyday people recognize probl
    had left the organization.

    Managers that take the "everything is Number 1" approach are often rewarded for being tough, no nonsense, aggressive problem solvers. The fact that many of the problems they solved were created by them seems to go unnoticed. Actually, instead of leadership, they use a brute force approach to getting things done. That often works in a crisis situation, but when everything becomes a crisis, those managers lose their effectiveness and their people become cynical about how they are treated. Brute force managers rarely have goals they share with people, and even more rarely do they have their people participate in any meaningful way in setting goals and priorities. To many of them, sharing information and open communication are threats to their control. Many of them are quite happy with a compliance level workforce - the "Just tell me what to do and I'll do it" people. There is no leverage in the Brute Force management style.

    How do effective leaders create priorities that maximize their own effectiveness and the effectiveness of their organization?

    They start with a clear understanding of what the three to five most important things are, personally or professionally. This is tough - there are always many more issues vying for attention than there are resources available to address them. The leader makes the tough decisions - the Brute Force manager doesn't.

    Then the leader enlists people in the areas of importance to help arrive at ways to succeed in meeting the most important requirements.

    Then the leader creates and communicates and negotiates goals that support the most important three to five issues, or challenges, or opportunities.

    The goals are used to create supporting goals, expectations and understandings of importance in the universe of people that can contribute to meeting the goal.

    Then leaders act - and expect action from their people.

    Leaders protect their own time, and the time of their people, so that maximum focus can be kept on the critical few, and not frittered away on the unimportant many.

    And then leaders evaluate, change if change is necessary, and continue to use the process as the basis for action throughout their organization.

    And they insist that this process be kept as simple as possible - minimum bureaucracy here. Don't wait for an enterprise wide software system to capture all the data and signups and goal statements. More good goal setting systems have drowned of their own administrative weight than for any other reason. Leaders fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge

    Improving the Service Department
    Repair FlowThe repair process should start as soon as the equipment is received. As the equipment is unpacked and checked for shipping damage, technicians could be given a break from their normal repair and inspect the equipment for the depth of repair that may be required. You may want to rotate this job between each technician and pull as many as needed to complete this stage quickly, trying to keep this inspection period down to an hour or less. Repairs should be flagged as to the difficulty estimated. Pictures taken of the condition that the equipment arrived and the customer notified if shipping damage has occurred.The equipment should not be placed ba
    Just tell me what to do and I'll do it" people. There is no leverage in the Brute Force management style.

    How do effective leaders create priorities that maximize their own effectiveness and the effectiveness of their organization?

    They start with a clear understanding of what the three to five most important things are, personally or professionally. This is tough - there are always many more issues vying for attention than there are resources available to address them. The leader makes the tough decisions - the Brute Force manager doesn't.

    Then the leader enlists people in the areas of importance to help arrive at ways to succeed in meeting the most important requirements.

    Then the leader creates and communicates and negotiates goals that support the most important three to five issues, or challenges, or opportunities.

    The goals are used to create supporting goals, expectations and understandings of importance in the universe of people that can contribute to meeting the goal.

    Then leaders act - and expect action from their people.

    Leaders protect their own time, and the time of their people, so that maximum focus can be kept on the critical few, and not frittered away on the unimportant many.

    And then leaders evaluate, change if change is necessary, and continue to use the process as the basis for action throughout their organization.

    And they insist that this process be kept as simple as possible - minimum bureaucracy here. Don't wait for an enterprise wide software system to capture all the data and signups and goal statements. More good goal setting systems have drowned of their own administrative weight than for any other reason. Leaders fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge

    Your Personal Calling Card: An Elegant Way to Keep in Touch
    Businesspeople routinely hand out business cards to prospective customers, colleagues, and social acquaintances, both as a marketing technique and for an easy way to keep in touch.Possibly because of the popularity of business cards, personal calling cards, which in decades past have gone out of fashion, are also making a comeback. Rather than scribble your name and phone number or email address on a scrap of paper, why not hand new acquaintances your personal calling card?First, you need to decide on a style for your calling card. Designs range from the simply elegant to the boldly colorful; your choice should match your personality and your lifestyle. Second, you need to deci
    The goals are used to create supporting goals, expectations and understandings of importance in the universe of people that can contribute to meeting the goal.

    Then leaders act - and expect action from their people.

    Leaders protect their own time, and the time of their people, so that maximum focus can be kept on the critical few, and not frittered away on the unimportant many.

    And then leaders evaluate, change if change is necessary, and continue to use the process as the basis for action throughout their organization.

    And they insist that this process be kept as simple as possible - minimum bureaucracy here. Don't wait for an enterprise wide software system to capture all the data and signups and goal statements. More good goal setting systems have drowned of their own administrative weight than for any other reason. Leaders fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge

    An Apple a Day Keeps the Customer
    A large grocery store opened a new outlet in my neighborhood. A small basket of red apples sits by the cash register. The sign in the basket reads:‘Free apple if our staff at check-out did not greet you and say thank you.’But the apple basket stays full. Not because the check-out staff are always smiling (trust me), but because the act of taking an apple is tantamount to ‘catching the staff doing something wrong’! Who wants to irritate grocery check-out staff when they’re ringing up your order?To get the impact the store really wants, the sign could be re-written like this:‘Thank you for shopping with us. We want you to have a good shopping experience. If, at any p
    fight that. Leaders know the critical intersection in goal setting and prioritizing is at the person to person level - not at the form completion and submission point.

    And the resulting action they get is so different from the "Tell me what to do and I'll do it" people. Lots of leverage in a shared goal environment - on both a personal and work level.

    Leaders know most people want to help, want to contribute, want to be involved in a worthy enterprise, want to be recognized for their contribution. Leaders also know most people work best and most effectively where they have structure and an understanding of what needs to be done. Once they have that, great things start to happen! They no longer have to say "Just tell me what to do and I'll do it" - they know the priorities and what is most important. They can use the freedom that knowledge provides to keep their eyes on the few big balls - and not be distracted by all the little balls that will always bounce around and take up all the time people will let them take up.

    Leaders also know there are times when brute force may be the only appropriate tactic - a public safety health product recall, a natural disaster, a systems failure, a fire - all call for everybody pitching in to get things done - whatever that means. But leaders know the brute force tactic is the exception to the rule, and is only used when absolutely necessary. And their people know it - and rather than take it as just another in a long line of fire drills, they pitch in and know their efforts will be part of a worthy enterprise's efforts to succeed. The result is maximum leverage when needed.

    If you work or live in an "Everything is important" situation, be careful of burning out. If you can take what leaders do and apply it to your work and your personal situation two things will happen - you'll have more time for the really important things, and your personal and professional success will increase - I guarantee it. And on those brute force days, or weeks, keep the leader's model of goals to priorities firmly in your sights - and get back to it as soon as possible. Start today.

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