Add You
#1 in Business Subscribe Email Print

You are here: Home > Relationships > Communication > Don't (Over) Actively Listen

Tags

  • customer
  • great
  • right thingslike
  • asking clarifying
  • right thingslike

  • Links

  • Chinese Telecommunication Regulations to Trample VoIP
  • LCD TV or Plasma TV - Which One Is Right For You?
  • Why Benjamin Franklin Was So Awesome
  • Add You - Don't (Over) Actively Listen

    Investment Property UK - Is It Still Worth It With Rising Rates?
    Investment property is still proving to be one of the most popular forms of investment. Property in the UK has historically doubled in value every 10-15 years and regardless of the peaks and troughs during this time, investment property has steadily become one of the most stable ways to invest for the futur
    ng authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the

    Web Hosting: The Most Important Aspect of Your Internet Business
    Finally decided on something to base your business on and ready to start building the web pages? Getting through the first aspects of starting you internet business can be a struggle. Getting all your ideas into an organized layout etc etc. Well now that you have all your ideas organized what to do next?
    In the 2003 film The Life of David Gale, there’s a great scene where Kevin Spacey and Laura Linney are debating Capital Punishment:

    LL: “And almost-martyrs don't count.”

    KS: “Got it.”

    LL: “So, keep it rational.”

    KS: “Mm-hmm…”

    LL: “And stop that!”

    KS: “What?”

    LL: “Active listening. I hate active listeners. I feel like they're too busy pretending to listen to actually hear what I'm saying.”

    KS: “I can listen AND actively listen at the same time.”

    What about you?

    Ever had a conversation with someone who was (over) actively listening to you?

    In other words, even though the person WAS doing all the right things…

    Like smiling.
    Like nodding.
    Like taking notes.
    Like leaning forward.
    Like saying, “Uh huh…”
    Like agreeing, “Yeah…!”
    Like asking clarifying questions.
    Like offering validation phrases.
    Like restating what you just said.
    Like displaying mirroring or reflection statements.

    …that person still drove you crazy!

    LISTEN UP: there are three dangers that can result from (over) actively listening:

    1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.

    2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the w

    Home Value Trends in North Dakota
    For months now everyone has heard about the crashing of the real estate market or slumping home value prices, thanks to the media and industry experts blasting doom and gloom predictions about the real estate market all over the place. The truth is, we've gotten so used to an unusually booming market, we fo
    ctually hear what I'm saying.”

    KS: “I can listen AND actively listen at the same time.”

    What about you?

    Ever had a conversation with someone who was (over) actively listening to you?

    In other words, even though the person WAS doing all the right things…

    Like smiling.
    Like nodding.
    Like taking notes.
    Like leaning forward.
    Like saying, “Uh huh…”
    Like agreeing, “Yeah…!”
    Like asking clarifying questions.
    Like offering validation phrases.
    Like restating what you just said.
    Like displaying mirroring or reflection statements.

    …that person still drove you crazy!

    LISTEN UP: there are three dangers that can result from (over) actively listening:

    1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.

    2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the

    Learn How To Set Yourself Up For Success
    Imagine the impact of starting a business venture, project, or goal primed with an attitude of being successful from day 1.Self-doubt and fear are social viruses that lurk in the psyche, silent and still, until you start to move toward your dreams and goals and then they attack you from the inside out
    agreeing, “Yeah…!”
    Like asking clarifying questions.
    Like offering validation phrases.
    Like restating what you just said.
    Like displaying mirroring or reflection statements.

    …that person still drove you crazy!

    LISTEN UP: there are three dangers that can result from (over) actively listening:

    1. Annoyance. If you nod TOO much, smile TOO much and agree TOO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.

    2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the

    Conference Call Services - Best Way to Conduct Business When Face to Face Meeting isn't Possible
    In the fast paced business world where time is money sometimes a face to face meeting is just not possible. It may be due to the location of each individual, family emergencies, or just inconvenient timing. Whatever the case, conference calls are always a great option for people who can't always come show up
    OO much, your customer is going not going to like you … TOO much! Use active listening techniques moderately. Don’t overdo it. Especially in highly emotional situations. Remember: just because you can doesn’t mean you should.

    2. Authenticity. Avoid focusing ALL your attention on “coming off as a good listener.” Just relax. The moment you TRY to be authentic is the moment you STOP being authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the

    Car Insurance Savings - Common Sense Can Save You A Lot
    Who says common sense won't save you so much in car insurance? You might be surprised at how much you can save by just using your good sense of judgment. Let's make things clearer with a couple of examples...1) If you think about your car insurance premium before buying a car you'll save a lot of mone
    ng authentic. Listening is about focusing on the OTHER person’s words, and not about focusing on YOUR own abilities.

    3. Negligence. Think about this: If YOU were talking to your boss and he spent the whole conversation taking notes, how would you feel? Probably like he spent too much time writing and not enough time listening. LESSON LEARNED: beware of allowing your ears to get in the way of hearing the message.

    So, that’s the challenge: how do you maintain balance between active listening and (over) active listening?

    THE SHORT ANSWER: moderation.

    THE LONG ANSWER: grow bigger ears WITHOUT allowing them to stand in the way of what you really need to hear.

    LET ME ASK YA THIS...
    What's your best active listening tip?

    LET ME SUGGEST THIS...
    Email me your ideas and I'll share them on my blog!

    HTTP = HTML link (for blogs, profiles,phorums):
    <a href="http://www.addyou.info/article/202383/addyou-Dont-Over-Actively-Listen.html">Don't (Over) Actively Listen</a>

    BB link (for phorums):
    [url=http://www.addyou.info/article/202383/addyou-Dont-Over-Actively-Listen.html]Don't (Over) Actively Listen[/url]

    Related Articles:

    The Top Secret They Don’t Want You To Discover

    Understanding Home Equity Loans And How They Can Help You

    World of Warcraft Alliance Leveling Guide

    Bookmark it: del.icio.us digg.com reddit.com netvouz.com google.com yahoo.com technorati.com furl.net bloglines.com socialdust.com ma.gnolia.com newsvine.com slashdot.org simpy.com shadows.com blinklist.com