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eBay Pictures: Taking Pictures For Your eBay Business legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain.eBay is an online market for products. Being that it’s online, the quality of the pictures posted will greatly influence what items will be sold.The quality of your pictures will determine if your products sell, and will also influence the final bid for your products.You should use a digital camera for taking pictures for your eBay auctions.eBay Digital Camera Benefit #1Clearer pictures. The quality of the pictures taken with a digital camera is superb. Prior to the advent of digital cameras you would need a professional photographer to obtain the same quality pictures.eBay Digital Camera Benefit #2Instant review. You can see what your pictures will look like right after you have taken them. Instead of having to wait for the pictures to first be developed, you can instantly see what the picture will look like. If you are not satisfied you can delete the picture and retake it. Imagine having to wait a week before you can see if the picture is good or not.eBay Digital Camera Benefit #3Easy editing. Most digital cameras are sold with easy to use editing software. The software will allow you to crop the pictures, which means that you can eliminate any elements that you don’t want appearing in a picture.How many times have you see a picture on eBay in which you can see junk in the background? To generate interest for your items you need to make sure your pictures look professional.eBay Digital Camera Benefit #4High resolution. Digital cameras give you high resolution pictures which will enable potential bidders to see the details of the items you are auctioning. Having a high resolution picture will avoid the possibility of a buyer complaining that they could not see a minor scratch or defect.Today you can purchase a digital camera with a digital pixel number of as high as 10. I recommend that you use a 5 at minimum. This is an area where you should definitely be willing to spend money. Think of how much more money you can make in the long term by investing in a high resolution digital camera. Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice Wi Strategic Business Tips On How To Deal With The Departure of Key Executive On August 27th, 1991 I was sent to the Middle East for what many witnessed as a developing crisis over those past few weeks. This looming confrontation known to many as Operation Desert Shield / Storm brought dramatic life changes; not just for world history, or nations, but for those individuals who were sent into the chaos of such circumstances. A group of men came together; living, loving, dying and remembering the process by which they were changed.
Group ConsistencyOne of the events that occurs in business is the departure of a key executive. This has the potential to be very disruptive and can have a significant emotional impact on employees. So how do you deal with these feelings? Your strategic thinking business coach has some tips on how to deal with the departure of a key executive.+ Develop a positive message to deliver to all employees about the departing key executive. Discuss the development of the message with the departing executive, if appropriate.+ Select the various methods of delivering your message to all employees. This may include face-to-face meetings, company-wide email message, memo to all employees, etc.+ Schedule meetings with employees and distribute the developed communication as soon as you can to minimize the time for rumors and gossip to start and grow.+ Express your hope and best wishes for future success for the departing key executive.+ Use the opportunity of the departure to reinforce your belief in the company and the value of its staff.+ Develop a plan, as appropriate, to cover the responsibilities of the departed executive and communicate the plan to employees.+ Reiterate your faith in the company and employees at the end of all your communications in this matter.If you would like to learn more about strategic business decisions and some challenging follow-up actions, like the departure of a key executive, and how a strategic thinking business coach can facilitate and guide you in that endeavor, please contact Glenn Ebersole today through his website at www.businesscoach4u.com or by email at jgecoach@aol.comStrategic Business Tips On How To Deal With The Departure of Key Executive By: J. Glenn Ebersole, Jr., Chief Executive of J. G. Ebersole Associates and The Renaissance Group ™ During this period I was a member of a mechanized desert unit with the 24th Infantry Division, now currently named the Third I.D. of Ft. Stewart, Georgia. Although part of a large company of men, approx. 150 members; for the purpose of this paper my interaction specifies upon the personal interaction and experiences of my squad of ten men. This group is a closed military group with semi-heterogeneous structure, giving way to the possibility for moderate cohesion if only properly guided by leadership (Corey & Corey, 2002). This group was a problem / task orientated group. According to Reid (1997), this type of group seeks to solve problems, achieve task and make decisions. Although we ourselves within the squad had initially only known each other for a few weeks, and we were all voluntary participants; our government had indicated our need to participate in the forced deployment, and solve what our government had declared as a serious problem. Within the group; four members had been transferred from 1st Ranger Battalion to assist with the number of men needed. The other six men had transferred from multiple regular army units to combine a functional squad of ten members. Our squad consisted of eight Caucasian and two African Americans. All members were of male gender. Our squad met consistently and interacted regularly for a period of nine months. Much of our interaction took place within an isolated environment away from civilized society and subject to multiple stressors including combat. Our group transpired through what I believe to be four strategic phases of environmental influence; Deployment, Complacency, Action, and Resolution. During these strategic phases our group proceeded from one degree to another through the stages of group development. Deployment Phase According to Tuckman (1963), the forming process within the early stages, emphasizes a vast array of emotions, thoughts and plans regarding this period. During this period, I would agree that we as squad members regardless of our origins contained personal and pre-conditioned perceptions of what our task and group would envision and involve. We as members were forced to examine our own mortality, our family’s futures and the extreme readjustments of all systems involved. According to Klein (1972), “The underlying theme of the orientation phase is anxiety and the actions are a means of coping with it. Some people respond to anxiety by remaining passive, watching and waiting. Some become hyperactive and flail around in random acting; some become aggressive and fight” (p 82). During this deployment phase, initial requirements for squad members to orientate themselves according to purpose, and begin inventory of all needed equipment, the arrangement of wills and life insurance policies, economic resource planning for families and spouses, and the other preparations regarding their family’s transition became the group’s main focus. Group members would act hyper vigilant at times regarding activities and preparations; over reacting at times over small squad focused issues did become a consistent behavior (Klein, 1972). Some were suspicious, anxious, and represented an inquisiting curiosity of who these new group members were and the expectations of how they may react once deployed (Corey & Corey, 2002). Some group or squad members even represented resistance and requested to be attached to another squad due to negative perceptions of other group members (Corey & Corey, 2002). There was a clear evaluation of individuals and expectations regarding their past experience and their capabilities in combat (Corey & Corey, 2002). Our squad leader was a past recruiter within the civilian sector at one time; so after called for deployment many squad members, especially the four attached Rangers, immediately were concerned if “this was the right man for the job”; to lead an infantry squad into combat. Another personal concern regarding myself and others, was hearing my squad leader and another member initially making racial slurs in private regarding two of our squad members; thus immediately affecting my trust in him as our leader; and as a hidden agenda, I was unsure how it would manifest itself in later interactions (Corey & Corey, 2002). Within this initial stage of group development, I believe that to one heightened extent or another, all squad members’ emotions and pressures regarding three primary areas were present and impacted our group, thus manifesting group behavior in exaggerated ways. Tosland & Rivas (1995) express, within the planning, organizing and convening stage; there is the emergence of many feelings. Unfortunately, I believe that our squad leader did little to reduce or assist in relinquishing some of our concerns; and this at times led to small heated confrontations regarding possible future roles and positions (who would be heavy machine gunner, who would be grenadier, who would be the team leaders, etc.). I believe that these feelings were directly related to poor leadership in regards to initially declaring expectations, the limited time in which our group had before perceived action, and the purpose of our task at hand. First, members were feeling fearful of going to war and the possibility of death. Secondly, all squad group members individually struggled with feelings of inter-role conflicts, as a soldier and the expectations society had for them regarding “doing their duty” (Longress, 2000). Finally, all squad members experienced to some degree the feelings of “grieving and loss” of interaction with family and friends and the uncertainty and possibility of permanent separation if killed in combat. Complacency Phase Upon arrival in Saudi Arabia our squad immediately began moving to their location with the others within the infantry battalion. Our leadership claimed that we were to move to an isolated area 100 miles to the west of Dhahran. Once mobilized and stationed the long waiting, moving and training began. Little did we know as a squad that politics and the world would squabble for 7 months before we would actually act upon our governments clear intentions. Throughout our multiple movements within the isolation of the Saudi Desert our group experienced many emotions, interactions and processes in which revealed both the storming and norming stages (Tuckman, 1963). Three primary processes affected squad members within this complacency phase; thus affecting group development. First, accessibility to mail and communication with family members was of the greatest importance assisting in the relieving of systemic entropy (Anderson, Carter & Lowe, 1999). Secondly, individual conflicts with leadership, roles and positions. Third, complacency regarding reasoning of deployment and continuous waiting regarding future combat action. Mail call and communication with our families either made a members day or brought them to depression. It usually took three weeks to a month for someone to receive a letter one way. It was always clear if someone had received disappointing news from home or if they had received positive news, based upon their mood and attitudes. These exchanges of relational energies affected member’s motivation and perceived ability to continue on with the mission. In regards to conflict with leadership, roles and positions, as Tosland & Rivas (1995), clearly indicate; “within the first processes of the middle stage, individuals are challenging others within the group for positions and roles thus setting the group up for patterns of interaction” (p 88). During training exercises individual members would note others performances in the field; members would at times make suggestions to our leadership regarding the ‘way systems or processes during this phase should operate”, and this would cause conflicts. Due to our isolated circumstance and access to mostly localized leadership (squad leader, platoon leader, company commander); most decisions were made and members would simply have to accept them without equitable resolution. Unfortunately, our squad leader, regarding power and control in Toseland, Jones & Gellis (2004), was hardly a transformational leader. Our group realized that our own squad leader did not really understand the true reason for the deployment, or how long our squad would actually partake in the mission. Our squad leader lacked making meaning of our circumstance, inspiration, vision and, a clear strategy to empower due to the squad’s knowledge of his lack of experience as an infantry leader (Toseland, et. al., 2004). Although our squad leader had legitimate power, his informative power was limited, his expert power was considerably lacking, and his connection power was considerably reduced due to isolated environmental circumstances (Tosland, et. al., 2004). According to Tuckman (1963), conflict, aggressiveness, frustration and anger can develop in the storming process while in the process of norming. A related incident that took place was between two squad members. One night with stressful news that claimed, we may invade Iraq any day; racial slurs were exchanged between two squad members, and they began fighting. As Marbley (2004) expresses; at times within our groups they become some what of a microcosm of the outside world in regards to the values, beliefs and prejudices members contain; this squad being no different. I can clearly see a reflection of my squad leader’s ideological perceptions regarding racism and its later affects upon members. Furthermore, a circumstance later developed out of the lack of attributed power and insecurities within the group regarding leadership (Toseland, et. al., 2004). Approximately 4 weeks later within our complacency phase another related confrontation developed between our squad leader and another squad member. This squad member was African American and our leader was Caucasian. Our company commander had decided to position the African American member as team leader. During a trench clearing live fire exercise our squad leader found it necessary to take actions in which our team leader would have taken within his role. Because our squad leader felt the need to micro manage these circumstances and display his insecurities and prejudicial attitudes of race, it disallowed the new team leader to activate his role; the team leader felt un-trusted, invalidated and disempowered (Toseland, et. al., 2004). I believe this was a perfect example of Davis, Galinsky & Schopler (1995), when they express that racial issues can occur at different levels. Our group circumstance represented, “leader to member” and, “member to member” problems (Davis, et. al., 1995). Our leader clearly doubted the ability of the team leader due to his race; thus, inhibiting positive group progress and promoting alienation of the African American members (Davis, et. al., 1995). As months went on and the negotiations of the international community wore thin, so did the patience of our group. Our higher leadership in turn took strategies to reduce complacency and to inhibit reductions of morale. Our higher leadership took initiatives to plan events such as flag football leagues, Christmas activities, and three day rest and relaxation rotations in order to minimize building stress and to increase normality (Tosland & Rivas, 1995). These events distracted the growing concerns of having to invade Iraq and realistically assisted all members in keeping their sanity. These processes also to a degree enhanced group cohesion and built some trust (Toseland, et. al., 2004). Over a period of months our group’s cohesion did become stronger. It was through many training opportunities, clarification and attempts in understanding and establishing of formalized and informalized norms, procedures and expectations that perpetuated this groups behavior into what Hartford (1972) would characterize as a mild or preliminary group functioning phase. However, I feel this process and trust was hindered, minimized or created member resistance to greater cohesion due to expressions of racism and inconsistent resolution or deficiencies of basic group needs such as acceptance, belonging, and leadership (Klein, 1972). Action Phase A silence came over us. Our orders arrived; our squad and battalion was to cross the Iraqi border on February 22, 1991 at 1300 hrs as a pre-reconnaissance force to lead the 24th Division into combat. One of our first orders was to fill out our body bag tags and check our gas mask for leaks; sobering to say the least. Two processes in which I can recollect regarding this stage and phase. A two sided card of fear and relief had come over the group. Fear, in which we as members although had worked together over a period of months continued to suffer from poor leadership and divisions within the group regarding race and personal conflicts. This mis-trust and our future mission caused members to experience the feelings of an unsafe environment within the group and of course outside the group within a combat zone (Corey & Corey, 2002). The flip side was a sense of “lets get this over with”, recollecting that our families, our homes and our normal lives exist beyond the conclusion of these series of battles in which we ensued. If there hid one commonality among members; “it was that we all just wanted to be home.” Unfortunately, I believe it was in these processes that declared our vulnerability. Our motivation to perform did not rest within the mission and purpose declared by our government and or propelled by effective leadership; but it was connected to the emotional need of members to leave their mission ,their squad, their group and thus affecting cohesion. Corey (2000), identifies a clear indication that although our squad was entering the action phase declared by orders; our group or squad had not developed efficiently through prior stages thus, lacking needed cohesion. Corey (2000) indicates that members should be talking to members of a group, not about each other. However; members continued to bad talk others behind their back. Members should feel included during this working stage, and if members do not; they should feel as if to express these concerns and work towards inclusion (Corey, 2000). However, our group was divided; acceptance and expression was not safe for some members; expectations were inconsistent. I did however observe some members reflecting therapeutic factors in varying degrees to other members (Corey, 2000). These factors however were imbalanced and were isolated to some individuals and minus others; perpetuating further mistrust, and incohesivness. It was not however, until our first intense battle did our group seem to really begin to therapeutically express feelings randomly. The intensity of the environment and the threat to individual exisistance seemed to psychologically propel others into expressing themselves. The groups survival equated to individual survival; thus, the need to express, may have been represented as a way of coping and surviving; not the product of effective leadership. There were very intense feelings within all members to “kill or be killed”, “survive at all cost.” One incident took place in which our squad was ordered to capture two Iraqi Republican Guard Commandos of the 26th Commando Brigade. Our squad low crawled to their positions under friendly fire. Our squad was only to find a man missing his legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain. Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice Wit Recreation: Make Sure You Insure Your Boat was a clear evaluation of individuals and expectations regarding their past experience and their capabilities in combat (Corey & Corey, 2002). Our squad leader was a past recruiter within the civilian sector at one time; so after called for deployment many squad members, especially the four attached Rangers, immediately were concerned if “this was the right man for the job”; to lead an infantry squad into combat. Another personal concern regarding myself and others, was hearing my squad leader and another member initially making racial slurs in private regarding two of our squad members; thus immediately affecting my trust in him as our leader; and as a hidden agenda, I was unsure how it would manifest itself in later interactions (Corey & Corey, 2002). Within this initial stage of group development, I believe that to one heightened extent or another, all squad members’ emotions and pressures regarding three primary areas were present and impacted our group, thus manifesting group behavior in exaggerated ways. Tosland & Rivas (1995) express, within the planning, organizing and convening stage; there is the emergence of many feelings. Unfortunately, I believe that our squad leader did little to reduce or assist in relinquishing some of our concerns; and this at times led to small heated confrontations regarding possible future roles and positions (who would be heavy machine gunner, who would be grenadier, who would be the team leaders, etc.).Boating is a recreation enjoyed by many and most people purchase boats for other recreations such as fishing or just lounging around the lake on a hot summer day; however, the recreation of boating is not immediately fun and games. You must also take responsibility for your boat and protect yourself and others, by purchasing an insurance policy for your boat.Insurance companies vary when it come to the kinds of coverage they offer with their difference types of insurance policies, whether you are purchasing an insurance policy for your car or your boat. Because of these variations, shopping for an insurance policy for anything can be a very confusing process. When it comes to boats, though, there are four basic coverage options you should consider when you start browsing and shopping for the different insurance policies available for your boat, regardless of the variations,Look for an insurance company that offers you an insurance policy for your boat that –• Covers property damages to your boat. Maybe your boat becomes vandalized and covered in graffiti. Maybe your mast gets struck by lightening. Make sure your boat’s insurance policy covers these repairs.• Provides liability coverage in the event that your boat causes damage due to your negligent operation and/or ownership.• Covers the medical costs of anyone injured on your boat, or because of your boat.• Offers uninsured coverage in the even that you, your passengers, and/or your boat sustain damages from another boat that is not insured.Remember, just because you use your boat for recreation and enjoyment does not mean that accidents will not happen. Whether your boat provides family recreation or a personal getaway, make sure to purchase an insurance policy for your boat that will cover all four of the above situations before you hit the water; that way, you can enjoy yourself knowing you and your boat are protected after you set sail. I believe that these feelings were directly related to poor leadership in regards to initially declaring expectations, the limited time in which our group had before perceived action, and the purpose of our task at hand. First, members were feeling fearful of going to war and the possibility of death. Secondly, all squad group members individually struggled with feelings of inter-role conflicts, as a soldier and the expectations society had for them regarding “doing their duty” (Longress, 2000). Finally, all squad members experienced to some degree the feelings of “grieving and loss” of interaction with family and friends and the uncertainty and possibility of permanent separation if killed in combat. Complacency Phase Upon arrival in Saudi Arabia our squad immediately began moving to their location with the others within the infantry battalion. Our leadership claimed that we were to move to an isolated area 100 miles to the west of Dhahran. Once mobilized and stationed the long waiting, moving and training began. Little did we know as a squad that politics and the world would squabble for 7 months before we would actually act upon our governments clear intentions. Throughout our multiple movements within the isolation of the Saudi Desert our group experienced many emotions, interactions and processes in which revealed both the storming and norming stages (Tuckman, 1963). Three primary processes affected squad members within this complacency phase; thus affecting group development. First, accessibility to mail and communication with family members was of the greatest importance assisting in the relieving of systemic entropy (Anderson, Carter & Lowe, 1999). Secondly, individual conflicts with leadership, roles and positions. Third, complacency regarding reasoning of deployment and continuous waiting regarding future combat action. Mail call and communication with our families either made a members day or brought them to depression. It usually took three weeks to a month for someone to receive a letter one way. It was always clear if someone had received disappointing news from home or if they had received positive news, based upon their mood and attitudes. These exchanges of relational energies affected member’s motivation and perceived ability to continue on with the mission. In regards to conflict with leadership, roles and positions, as Tosland & Rivas (1995), clearly indicate; “within the first processes of the middle stage, individuals are challenging others within the group for positions and roles thus setting the group up for patterns of interaction” (p 88). During training exercises individual members would note others performances in the field; members would at times make suggestions to our leadership regarding the ‘way systems or processes during this phase should operate”, and this would cause conflicts. Due to our isolated circumstance and access to mostly localized leadership (squad leader, platoon leader, company commander); most decisions were made and members would simply have to accept them without equitable resolution. Unfortunately, our squad leader, regarding power and control in Toseland, Jones & Gellis (2004), was hardly a transformational leader. Our group realized that our own squad leader did not really understand the true reason for the deployment, or how long our squad would actually partake in the mission. Our squad leader lacked making meaning of our circumstance, inspiration, vision and, a clear strategy to empower due to the squad’s knowledge of his lack of experience as an infantry leader (Toseland, et. al., 2004). Although our squad leader had legitimate power, his informative power was limited, his expert power was considerably lacking, and his connection power was considerably reduced due to isolated environmental circumstances (Tosland, et. al., 2004). According to Tuckman (1963), conflict, aggressiveness, frustration and anger can develop in the storming process while in the process of norming. A related incident that took place was between two squad members. One night with stressful news that claimed, we may invade Iraq any day; racial slurs were exchanged between two squad members, and they began fighting. As Marbley (2004) expresses; at times within our groups they become some what of a microcosm of the outside world in regards to the values, beliefs and prejudices members contain; this squad being no different. I can clearly see a reflection of my squad leader’s ideological perceptions regarding racism and its later affects upon members. Furthermore, a circumstance later developed out of the lack of attributed power and insecurities within the group regarding leadership (Toseland, et. al., 2004). Approximately 4 weeks later within our complacency phase another related confrontation developed between our squad leader and another squad member. This squad member was African American and our leader was Caucasian. Our company commander had decided to position the African American member as team leader. During a trench clearing live fire exercise our squad leader found it necessary to take actions in which our team leader would have taken within his role. Because our squad leader felt the need to micro manage these circumstances and display his insecurities and prejudicial attitudes of race, it disallowed the new team leader to activate his role; the team leader felt un-trusted, invalidated and disempowered (Toseland, et. al., 2004). I believe this was a perfect example of Davis, Galinsky & Schopler (1995), when they express that racial issues can occur at different levels. Our group circumstance represented, “leader to member” and, “member to member” problems (Davis, et. al., 1995). Our leader clearly doubted the ability of the team leader due to his race; thus, inhibiting positive group progress and promoting alienation of the African American members (Davis, et. al., 1995). As months went on and the negotiations of the international community wore thin, so did the patience of our group. Our higher leadership in turn took strategies to reduce complacency and to inhibit reductions of morale. Our higher leadership took initiatives to plan events such as flag football leagues, Christmas activities, and three day rest and relaxation rotations in order to minimize building stress and to increase normality (Tosland & Rivas, 1995). These events distracted the growing concerns of having to invade Iraq and realistically assisted all members in keeping their sanity. These processes also to a degree enhanced group cohesion and built some trust (Toseland, et. al., 2004). Over a period of months our group’s cohesion did become stronger. It was through many training opportunities, clarification and attempts in understanding and establishing of formalized and informalized norms, procedures and expectations that perpetuated this groups behavior into what Hartford (1972) would characterize as a mild or preliminary group functioning phase. However, I feel this process and trust was hindered, minimized or created member resistance to greater cohesion due to expressions of racism and inconsistent resolution or deficiencies of basic group needs such as acceptance, belonging, and leadership (Klein, 1972). Action Phase A silence came over us. Our orders arrived; our squad and battalion was to cross the Iraqi border on February 22, 1991 at 1300 hrs as a pre-reconnaissance force to lead the 24th Division into combat. One of our first orders was to fill out our body bag tags and check our gas mask for leaks; sobering to say the least. Two processes in which I can recollect regarding this stage and phase. A two sided card of fear and relief had come over the group. Fear, in which we as members although had worked together over a period of months continued to suffer from poor leadership and divisions within the group regarding race and personal conflicts. This mis-trust and our future mission caused members to experience the feelings of an unsafe environment within the group and of course outside the group within a combat zone (Corey & Corey, 2002). The flip side was a sense of “lets get this over with”, recollecting that our families, our homes and our normal lives exist beyond the conclusion of these series of battles in which we ensued. If there hid one commonality among members; “it was that we all just wanted to be home.” Unfortunately, I believe it was in these processes that declared our vulnerability. Our motivation to perform did not rest within the mission and purpose declared by our government and or propelled by effective leadership; but it was connected to the emotional need of members to leave their mission ,their squad, their group and thus affecting cohesion. Corey (2000), identifies a clear indication that although our squad was entering the action phase declared by orders; our group or squad had not developed efficiently through prior stages thus, lacking needed cohesion. Corey (2000) indicates that members should be talking to members of a group, not about each other. However; members continued to bad talk others behind their back. Members should feel included during this working stage, and if members do not; they should feel as if to express these concerns and work towards inclusion (Corey, 2000). However, our group was divided; acceptance and expression was not safe for some members; expectations were inconsistent. I did however observe some members reflecting therapeutic factors in varying degrees to other members (Corey, 2000). These factors however were imbalanced and were isolated to some individuals and minus others; perpetuating further mistrust, and incohesivness. It was not however, until our first intense battle did our group seem to really begin to therapeutically express feelings randomly. The intensity of the environment and the threat to individual exisistance seemed to psychologically propel others into expressing themselves. The groups survival equated to individual survival; thus, the need to express, may have been represented as a way of coping and surviving; not the product of effective leadership. There were very intense feelings within all members to “kill or be killed”, “survive at all cost.” One incident took place in which our squad was ordered to capture two Iraqi Republican Guard Commandos of the 26th Commando Brigade. Our squad low crawled to their positions under friendly fire. Our squad was only to find a man missing his legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain. Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice Wi The Gift of Jealousy e group for positions and roles thus setting the group up for patterns of interaction” (p 88). During training exercises individual members would note others performances in the field; members would at times make suggestions to our leadership regarding the ‘way systems or processes during this phase should operate”, and this would cause conflicts. Due to our isolated circumstance and access to mostly localized leadership (squad leader, platoon leader, company commander); most decisions were made and members would simply have to accept them without equitable resolution. Unfortunately, our squad leader, regarding power and control in Toseland, Jones & Gellis (2004), was hardly a transformational leader. Our group realized that our own squad leader did not really understand the true reason for the deployment, or how long our squad would actually partake in the mission. Our squad leader lacked making meaning of our circumstance, inspiration, vision and, a clear strategy to empower due to the squad’s knowledge of his lack of experience as an infantry leader (Toseland, et. al., 2004).There I was cruising along, doing what I thought was my best work when—“Smack!”, jealousy tripped me up like a bully in the school yard. A few weeks prior, I had accepted a challenge to write and publish thirty articles by March 31st. I started off strong and had hopes I’d be the first writer to complete the challenge. I hit the halfway mark with glee—no one was close to me, or so I thought. Instead, two writers completed the challenge while I had just passed the halfway mark (Yvonne Perry was one of them). As a mature business professional, and a spiritual seeker, it bothered me that jealousy surfaced. It also bothered me because Yvonne is the person who helped change my freelance writing dreams into a reality. I wanted to celebrate her success along with everyone else in our writer’s group. Instead I became fetal for a few hours and watch some unbelievably boring daytime television. “How could they be so fast? Will I ever be that productive? What’s wrong with me?” Eventually, I realized I had three choices; I could hate the people who had what I wanted, I could hate myself for not measuring up, or I could learn from this powerful emotion. Fortunately, I chose the later. Here are 5 tips that worked for me:1. Get honest. Do you really want what that person has? If the answer is yes, then celebrate the fact that someone else has already achieved what you desire. It means it’s possible and there is already a path to follow. Many people like the fantasy of being a writer. They picture crowded book signings with devote followers but don’t think about the solitary hours spent in front of the computer or the countless revisions required to finish and article or book.2. Look behind the media hype. The more you dig into an “overnight success story”, the more you’ll realize the effort and sacrifice that individual made. Yvonne spent a full year building her business without much income or encouragement. She donated countless hours as a public speaker and mentored many writers. Best selling author, Nicholas Sparks, was raised in poverty. His father was distant and rarely present. His sister, whom he adored, died young. Nashville singer, Jonel Mosser, was labeled an over night success after spending 10 years paying dues in all types of night clubs. Grant it, some people have more talent, or may be better at seeing opportunity, or have the kind of personality that attracts the right mentors to help them with their career, but the vast majority of successful people are hard working, generous a Although our squad leader had legitimate power, his informative power was limited, his expert power was considerably lacking, and his connection power was considerably reduced due to isolated environmental circumstances (Tosland, et. al., 2004). According to Tuckman (1963), conflict, aggressiveness, frustration and anger can develop in the storming process while in the process of norming. A related incident that took place was between two squad members. One night with stressful news that claimed, we may invade Iraq any day; racial slurs were exchanged between two squad members, and they began fighting. As Marbley (2004) expresses; at times within our groups they become some what of a microcosm of the outside world in regards to the values, beliefs and prejudices members contain; this squad being no different. I can clearly see a reflection of my squad leader’s ideological perceptions regarding racism and its later affects upon members. Furthermore, a circumstance later developed out of the lack of attributed power and insecurities within the group regarding leadership (Toseland, et. al., 2004). Approximately 4 weeks later within our complacency phase another related confrontation developed between our squad leader and another squad member. This squad member was African American and our leader was Caucasian. Our company commander had decided to position the African American member as team leader. During a trench clearing live fire exercise our squad leader found it necessary to take actions in which our team leader would have taken within his role. Because our squad leader felt the need to micro manage these circumstances and display his insecurities and prejudicial attitudes of race, it disallowed the new team leader to activate his role; the team leader felt un-trusted, invalidated and disempowered (Toseland, et. al., 2004). I believe this was a perfect example of Davis, Galinsky & Schopler (1995), when they express that racial issues can occur at different levels. Our group circumstance represented, “leader to member” and, “member to member” problems (Davis, et. al., 1995). Our leader clearly doubted the ability of the team leader due to his race; thus, inhibiting positive group progress and promoting alienation of the African American members (Davis, et. al., 1995). As months went on and the negotiations of the international community wore thin, so did the patience of our group. Our higher leadership in turn took strategies to reduce complacency and to inhibit reductions of morale. Our higher leadership took initiatives to plan events such as flag football leagues, Christmas activities, and three day rest and relaxation rotations in order to minimize building stress and to increase normality (Tosland & Rivas, 1995). These events distracted the growing concerns of having to invade Iraq and realistically assisted all members in keeping their sanity. These processes also to a degree enhanced group cohesion and built some trust (Toseland, et. al., 2004). Over a period of months our group’s cohesion did become stronger. It was through many training opportunities, clarification and attempts in understanding and establishing of formalized and informalized norms, procedures and expectations that perpetuated this groups behavior into what Hartford (1972) would characterize as a mild or preliminary group functioning phase. However, I feel this process and trust was hindered, minimized or created member resistance to greater cohesion due to expressions of racism and inconsistent resolution or deficiencies of basic group needs such as acceptance, belonging, and leadership (Klein, 1972). Action Phase A silence came over us. Our orders arrived; our squad and battalion was to cross the Iraqi border on February 22, 1991 at 1300 hrs as a pre-reconnaissance force to lead the 24th Division into combat. One of our first orders was to fill out our body bag tags and check our gas mask for leaks; sobering to say the least. Two processes in which I can recollect regarding this stage and phase. A two sided card of fear and relief had come over the group. Fear, in which we as members although had worked together over a period of months continued to suffer from poor leadership and divisions within the group regarding race and personal conflicts. This mis-trust and our future mission caused members to experience the feelings of an unsafe environment within the group and of course outside the group within a combat zone (Corey & Corey, 2002). The flip side was a sense of “lets get this over with”, recollecting that our families, our homes and our normal lives exist beyond the conclusion of these series of battles in which we ensued. If there hid one commonality among members; “it was that we all just wanted to be home.” Unfortunately, I believe it was in these processes that declared our vulnerability. Our motivation to perform did not rest within the mission and purpose declared by our government and or propelled by effective leadership; but it was connected to the emotional need of members to leave their mission ,their squad, their group and thus affecting cohesion. Corey (2000), identifies a clear indication that although our squad was entering the action phase declared by orders; our group or squad had not developed efficiently through prior stages thus, lacking needed cohesion. Corey (2000) indicates that members should be talking to members of a group, not about each other. However; members continued to bad talk others behind their back. Members should feel included during this working stage, and if members do not; they should feel as if to express these concerns and work towards inclusion (Corey, 2000). However, our group was divided; acceptance and expression was not safe for some members; expectations were inconsistent. I did however observe some members reflecting therapeutic factors in varying degrees to other members (Corey, 2000). These factors however were imbalanced and were isolated to some individuals and minus others; perpetuating further mistrust, and incohesivness. It was not however, until our first intense battle did our group seem to really begin to therapeutically express feelings randomly. The intensity of the environment and the threat to individual exisistance seemed to psychologically propel others into expressing themselves. The groups survival equated to individual survival; thus, the need to express, may have been represented as a way of coping and surviving; not the product of effective leadership. There were very intense feelings within all members to “kill or be killed”, “survive at all cost.” One incident took place in which our squad was ordered to capture two Iraqi Republican Guard Commandos of the 26th Commando Brigade. Our squad low crawled to their positions under friendly fire. Our squad was only to find a man missing his legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain. Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice Wi How to Build a Customer Focused Business ping their sanity. These processes also to a degree enhanced group cohesion and built some trust (Toseland, et. al., 2004). Over a period of months our group’s cohesion did become stronger. It was through many training opportunities, clarification and attempts in understanding and establishing of formalized and informalized norms, procedures and expectations that perpetuated this groups behavior into what Hartford (1972) would characterize as a mild or preliminary group functioning phase. However, I feel this process and trust was hindered, minimized or created member resistance to greater cohesion due to expressions of racism and inconsistent resolution or deficiencies of basic group needs such as acceptance, belonging, and leadership (Klein, 1972).You can have the best products, the plushest offices, the best location, but unless you are a ‘customer focused’ business, all of this counts for nothing, you will never really hit the heights you deserve.So what can you do to build a business which focuses outwardly on the customer, and not inwardly on the business?Build Passion and CommitmentThe first building block is passion and commitment. This is the very foundation stone of a customer focused business. Without passion and commitment the structure you will build above will be weak and prone to collapse at the first sign of stress.The passion and commitment has to come from you and your staff. All of you have to totally believe in the concept of the customer being the centre of everything you do. From the moment you step into work everyone has to do whatever it takes to satisfy the customer.As the key person in the business what can you do to build passion and commitment? Lead from the front and set an example. Keep the concept at the top of the agenda and demonstrate it in everything you do. Keep talking about it. Celebrate all the great examples of putting the customer totally in focus.Build Processes Around Your Customer Not The BusinessAll great businesses have clearly laid down processes on how to get things done. Whether you have a formal Process Manual or a Quick Reference Guide, which sets out your processes, a clear procedure provides confidence and clarity for both your staff and the customer.But don’t just build your processes around making things easier for you, build them to make things easier for the customer. Look at every step in the process and ask yourself, “Can we do something to make it even easier for the customer to do business with us?” Are there steps which can be refined or even eliminated all together? Be inquisitive, bold and challenging!Build a RelationshipBuilding a relationship with your customer is at the very heart of a customer focused model. Build a strong, firm relationship and you will have a customer for life. The basis of relationship building is A.B.C. – Always Be Communicating. Here are some ideas on building an enduring and profitable relationship through ABC:• Make a point to periodically call your customers. Set up a diary system to provide you with a regular reminder or prompt. Call them even if you have nothing sell! A strange concept perhaps but you never know what will come out of the conversation• Issue quarterly news Action Phase A silence came over us. Our orders arrived; our squad and battalion was to cross the Iraqi border on February 22, 1991 at 1300 hrs as a pre-reconnaissance force to lead the 24th Division into combat. One of our first orders was to fill out our body bag tags and check our gas mask for leaks; sobering to say the least. Two processes in which I can recollect regarding this stage and phase. A two sided card of fear and relief had come over the group. Fear, in which we as members although had worked together over a period of months continued to suffer from poor leadership and divisions within the group regarding race and personal conflicts. This mis-trust and our future mission caused members to experience the feelings of an unsafe environment within the group and of course outside the group within a combat zone (Corey & Corey, 2002). The flip side was a sense of “lets get this over with”, recollecting that our families, our homes and our normal lives exist beyond the conclusion of these series of battles in which we ensued. If there hid one commonality among members; “it was that we all just wanted to be home.” Unfortunately, I believe it was in these processes that declared our vulnerability. Our motivation to perform did not rest within the mission and purpose declared by our government and or propelled by effective leadership; but it was connected to the emotional need of members to leave their mission ,their squad, their group and thus affecting cohesion. Corey (2000), identifies a clear indication that although our squad was entering the action phase declared by orders; our group or squad had not developed efficiently through prior stages thus, lacking needed cohesion. Corey (2000) indicates that members should be talking to members of a group, not about each other. However; members continued to bad talk others behind their back. Members should feel included during this working stage, and if members do not; they should feel as if to express these concerns and work towards inclusion (Corey, 2000). However, our group was divided; acceptance and expression was not safe for some members; expectations were inconsistent. I did however observe some members reflecting therapeutic factors in varying degrees to other members (Corey, 2000). These factors however were imbalanced and were isolated to some individuals and minus others; perpetuating further mistrust, and incohesivness. It was not however, until our first intense battle did our group seem to really begin to therapeutically express feelings randomly. The intensity of the environment and the threat to individual exisistance seemed to psychologically propel others into expressing themselves. The groups survival equated to individual survival; thus, the need to express, may have been represented as a way of coping and surviving; not the product of effective leadership. There were very intense feelings within all members to “kill or be killed”, “survive at all cost.” One incident took place in which our squad was ordered to capture two Iraqi Republican Guard Commandos of the 26th Commando Brigade. Our squad low crawled to their positions under friendly fire. Our squad was only to find a man missing his legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain. Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice Wi The Benefits of Outsourcing for Hospital Credentialing legs that had been cauterized by the heat of the explosive rounds. The other man had been blown in half by another high explosive round. After this initial battle and nightmarish scenery our squad reconvened to plan the next phase of the invasion. It was during that meeting; that interaction after the forced intense action of our group, did I begin to see what Corey (2000) characterized as cohesiveness. Hand shaking, crying, the sound of affirmation and the confirmation to “watch others backs” in future battles. Individuals seemed to value one another; of course with good reason (Corey, 2000). A sense of solidarity and greater commitment enveloped due to the environment and circumstances in which we found ourselves (Corey, 2000). I witnessed the fearful and stern faces of young men, now old. Within those few hours; they had grown decades. There seemed to have developed a cohesiveness in which they could never lose; and would always obtain a difficulty to ever explain.Hospital credentialing is the most intensive credentialing process for medical providers, repeated more frequently than other credentialing standards and involving more organization contacts and supporting documents. The amount of staff time and the expense of researching every medical provider can be heavy, draining resources from other administrative functions, and requiring experienced staff and access to research resources. Yet hospitals have been slower than other medical organizations to outsource the credentialing process, despite potential benefits: faster turnaround time, cost-effectiveness, and savings in staff time and training.Hospital credentialing covers the most detailed questions of any credentialing standard, from medical school through the provider’s complete career. The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) creates manuals outlining the credentialing processes for all different medical providers within an institution. The proscribed areas have to be verified in ways that meet JCAHO standards. This entails direct contact with organizations associated with the provider, as well as receiving copies of all certificates and licenses. All of these areas must be verified:DEA certificatesAll state licenses and sanctionsMalpractice insurance and claim historyTraining, internships, and residenciesBoard certificationsMedical educationAll past and current hospital privilegesWork history (verified through direct contact)Medicare sanctions or opt-outsPeer referencesBoth the contact results and supporting documentation are gathered to create a final profile report for the provider, which is given to the credentialing committee for review. Any warning signs or previous problems with the provider must specifically be brought to committee attention.Most hospitals still do credentialing verification internally. If they have full access to information resources and available money and manhours to dedicate staff, as well as having experienced personnel to do it, then in-house credentialing can be as fast and thorough as outsourcing it. Most hospitals do not have those resources or need to assign those resources elsewhere. Moreover, hospitals bear the liability of any mistakes or oversights made during the credentialing process, and those mistakes can affect the results of future audits, resulting in reprimands or penalties.Credentialing verification organizations (CVO) allow Resolution Phase After a number of battles and one hundred hours later our unit was informed of the cease fire between Iraq and Coalition forces. A wave of emotion swept through our unit. Hope, relief and enthusiasm rejuvenated members; they wait wondering when they would go home. There was a transitional stage in which proceeded through out this resolution phase. We prepared to go home and re-transition back into civilized society. Hartford (1972) characterizes this stage as the pre-termination period in which “members acknowledge that the mission or group and purpose is preparing to end; members evaluate performance and failures; recognize those who made significant contributions and assist those with difficulties in ending the group.”(p.87). Our higher leadership did prepared members of my squad for civilian transition, by offering counseling for those who felt they needed it as well as education regarding transitional issues. Our higher and immediate leadership did review battle actions and re-evaluated the positives and negatives of our performances; this gave members a greater perspective on how to improve performance. Some individuals were promoted; and our entire squad earned the Combat Infantry Badge. When our squad did return to the States, our group did not remain together for more than a month. Members were sent to other units of origin or to other units of need; a large scale restructuring began. We were young men together for a transitional period in our lives in which we were lucky to be alive. We lived, we loved, we cried among our growth within the confines of group development. ________________________________________________________ References Anderson, E. R., Carter, I., Lowe, R. G., (1999). Human Behavior in the Social Environment. New York: Aldine De Gruyter Publishing. Corey, G. (2000). Theory and Practice of Group Counseling (5th ed). California State University, Fullerton: Brooks/Cole (Later Stages in the Development of a Group, 114-142). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Forming a group, 98-120). Corey, M. S., & Corey, G. (2002). Group Process and Practice (6th ed). Pacific Grove, CA: Brooks/Cole (Initial stage of a group, 126-138). Davis, L. E., Galinsky, M. J., & Schopler, J. H., (1995). RAP: A Framework for Leadership of Multiracial Groups. Social Work, 40 (2), 155-165. Hartford, M. E., (1972). Groups in Social Work. New York & London: Columbia University Press. Klein, A. F., (1972). Effective Groupwork. Chicago: Follett Publishing Company. Longress, F. L., (2000). Human Behavior in the Social Environment. Illinois: Peacock Publishers. Marbley, A., F. His eye is on the sparrow: A counselor of color’s perception of facilitating groups with predominantly white members. The Journal for Specialist in Group Work, 29, 3, 247-258. Reid, K. E., (1997) . Social Work Practice With Groups: A Clinical Perspective (2nd ed). Pacific Grove, CA: Brooks/Cole. Toseland, R. W., Jones, L. V. and Gellis, Z. D. (2004). Group Dynamics. In C. Garvin, L. M. Guitierrez, and M. J. Galinsky (Eds.). Handbook of Social Work with Groups. New York: Guilford. Pp. 12-31. Toseland, R. W., Rivas, R. F., (1995). An Introduction To Group Work Practice (2nd ed). Needham Heights, Massachusetts: Allyn and Bacon. Tuckman, B. (1963). Developmental sequence in small groups. Psychological Bulletin, 63(6), 384-399.
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