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  • Add You - Franchisor Pro Forma Statements: Marketing - Mendacity - or Malfeasance

    In Making A Sale
    Being the largest city in the state of California and the second-most populous state in the United States, Los Angeles is one of the world’s centers in international trade. The city also leads in producing popular entertainment – such as television and motion picture.With such a wide variety of customers, in order to be successful in this city, one has to think up ways on how to attract customers’ attention. Deciding to put up a business in this city requires a lot of courage and determination.With a large population to think of, one can only assume that a range of businesses already made a mark here. So competing with already established businesses would be a very strenuous job but can be very rewarding as well.Soft Selling vs. Hard Selling There are two kinds of selling or promoting a business: soft selling and hard selling.Soft selling refers to building rapport with the customers first and then overcoming it in a very nice subtle way. As the name suggests, in soft selling you don’t push your customer to buy the product that you are selling, you are only encouraging him.In soft selling, the seller creates a more personal relationship with the customers. They want customers to feel that they know what they need because they use the same things and they know that they would get the same benefits as well.Hard selling on the other hand is the more aggressive approach to making a sale. You strongly overcome any objection from the customer and compel them to see that they need the product that you are selling. It is as if they don’t buy the product, they would not
    is or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other r

    Career Change Doesn't Have to be Scary
    Change. The very word can sometimes produce fear in many people. Why? Because lurking behind the word change is oftentimes the word unknown, and for most people it’s the fear of the unknown which makes them afraid of change.When it comes to making career changes, the fear of the unknown is what keeps people paralyzed, which also keeps them stuck in unfulfilling jobs, hating to go to work every day. At least it’s known, right? And, for most people, a crappy known beats an unknown any day, even if that unknown will eventually make someone happier.If you’re reading this and you recognize yourself, it’s time to take the bull by the horns and start making some changes. And, yes, that means facing the unknown.When deciding to change career directions, you can help minimize the unknown by doing some of the following:1. Realize how many times in the past you’ve faced the unknown successfully.Well, that sounds simple, doesn’t it? And, it is. Just take out a piece of paper and write down the many times in the past you’ve made changes successfully. What you’ll soon see is that many of those times you didn’t really know what to expect, but you went ahead and made changes anyway, often times achieving results far better than you’d expected. This helps drum it in to your subconscious that you have faced the unknown in the past and you can do it again.2. Visualize a successful change.Again, the point here is to get you used to the change, turning it from an unknown to a known. You can achieve this by sitting in a quiet place where you won’t be disturbed;
    The Franchise Relationship

    In theory, the franchise relationship is a symbiotic relationship, such as a marriage, or a partnership. However, as often happens, there is a significant gap between theory and practice. What should be well understood is that the goal of the franchisor is the same as any other business entity: maximize profits. Moreover, we live in an era of immediate gratification; therefore, in many business entities long-term planning is limited to managing earnings per share (EPS) for the current reporting period. Thus, many franchisors will maximize profits in the short-term whether of not this has a deleterious effect on the franchisee. I owned and operated a ‘family restaurant’ franchise; therefore, this discussion will tend to focus on this type of franchise.

    Clearly, the franchise relationship mimics a marriage in that there is a strong tendency for disputes to become more frequent and bitter as the business relationship evolves from the honeymoon stage to an actual business relationship, a partnership where one partner controls the other. Often, the franchisor is soon viewed as a greedy control freak by the franchisee as the realization dawns that the franchisor is not be the savior that he made himself out to be during the courting period. In fact, it soon becomes evident that the franchisor may have been somewhat less than candid during the sale of the franchise.

    Pro Forma Statements

    Pro forma financial statements is the term applied to financial statements that would result if certain projections for costs and revenues had occurred during the financial year of the pro forma statements. Clearly, they are ‘what if’ statements based upon assumptions made by those generating the statements. The validity of the pro forma statements is directly related to the validity of the underlying assumptions. To be sure, pro forma statements are a valid accounting tool; they are used frequently for planning purposes. For example, they are part of the annual budgeting process for most organizations. What the pro forma financial statements depict for management is what the financial statements will look like if the planned activities for the budgeted year actually come to pass as forecasted during the budgeting process.

    In summary, the key for anyone working with pro forma statements is to determine precisely what the underlying assumptions are, and the validity of those assumptions. Hence, it is not surprising that most theorists and advisors believe that the client should to seek professional accounting help when considering the purchase of a franchise.

    The Role of the Accountant

    Invariably, theorists and advisors suggest that the franchisee’s accounting advisor should, amongst other things, assist in:

    • Assessing capital requirements;
    • Reviewing pro forma financial statements;
    • Examining the accounting information and reporting system;
    • Determining the reserves necessary to finance the losses associated with a ‘start-up’ due to promotion, staff training, and possible economic downturns;
    • Investigating the financial strength of the franchisor through credit checks or the review financial data, if the franchisor is a public company or has filed information in a jurisdiction where such disclosures are required by law;
    • Planning personal and corporate taxes; and
    • Evaluating the real value, if any, of the franchise itself.

    Normally the franchisor provides pro forma statements and the accountant merely performs a typical financial analysis on the statements. Recall that the pro forma statements can be useful if, and only if, the assumptions underlying the statements are valid. Sadly, without a great deal of industry expertise, most accountants have difficulty in determining whether or not some of the underlying assumptions are valid, especially some of the more detail oriented assumptions such as what percentage of a sales dollar should be allocated for wait staff, kitchen staff, bar staff, or management. In my case, the cost to replace lost, stolen, and damaged eating utensils amounted to several thousand dollars per year. It should be noted here that many pro forma statements are general in nature and such expenses are overlooked or, if included, are not clearly detailed or outlined.

    I acted as my own accountant because I am, in fact, an accountant by training. And, in the process of doing my ‘due diligence’ I spent well over a week doing computer modeling in an attempt to determine the validity of the most important number: sales! Sales are important because high revenues can provide some slack to offset any errors or omissions. My model was based on a number of factors, for example, population demographics, disposable income, and expected population growth patterns for the future. In addition, I performed an analysis of ‘dining out’ out statistics, for example, I examined the amount expended per capita, consumption patterns, and average distances traveled. With respect to the location of the franchise, the old real estate platitude certainly applies, the three most important things are: “Location, location, and location!” Therefore, one should study the traffic patterns, accessibility, parking, and other consumer draws, such as theatres, banks, or liquor stores, in order to determine if the location is economically feasible. For example, the parking must be close, above ground, well lit, and free from through traffic or street crossings. Thus, shopping mall parking tends to be ideal for consumer oriented retail businesses such as family restaurants.

    Because the franchise in question was in the initial stages of entering the Ontario market, it was vital to study the few franchises that had already been established. This is more difficult to do than one might expect, for example, the franchisor has a host of reasons why actual audited financial statements can not be provided. Thus, the potential franchisee is often left to his or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other re

    Before the Interview: How You Can Influence the Result
    You get only one shot at the interview itself, but if it is important you can have as many dry-runs as you need. Think of it as a rehearsal for a major stage-play. You wouldn't walk on stage without preparing or rehearsing until you were word perfect would you?So why do people go to interviews which may land them a job with a life-time value of hundreds of thousand of dollars without even the slightest preparation.This then is how you can influence the result of the interview, before the interview.One word: PREPARATION.Research the organization; find out what it does and what THAT job means in THAT organization.Determine in advance how you can describe your own skills and experience, in meaningful and specific terms, in ways that show you understand their needs and can bring some value to the position. You do this best by identifying your prior successes, quantifying them with scale and dimensions and then showing the interviewer HOW you can both repeat and improve upon them for the new organization's benefit. What they want is someone who can add something.Before the interview you should practice by testing yourself, or get someone else to do it, with difficult questions about your experience, your strengths and weaknesses and how well you have worked with other people in previous employments.Make sure that you can run quickly through the main points and dates of your CV or Resume - its surprising how many people get their dates wrong then look as if they are making things up. This is good discipline before the interview because if you are asked the "tell me abou
    d to financial statements that would result if certain projections for costs and revenues had occurred during the financial year of the pro forma statements. Clearly, they are ‘what if’ statements based upon assumptions made by those generating the statements. The validity of the pro forma statements is directly related to the validity of the underlying assumptions. To be sure, pro forma statements are a valid accounting tool; they are used frequently for planning purposes. For example, they are part of the annual budgeting process for most organizations. What the pro forma financial statements depict for management is what the financial statements will look like if the planned activities for the budgeted year actually come to pass as forecasted during the budgeting process.

    In summary, the key for anyone working with pro forma statements is to determine precisely what the underlying assumptions are, and the validity of those assumptions. Hence, it is not surprising that most theorists and advisors believe that the client should to seek professional accounting help when considering the purchase of a franchise.

    The Role of the Accountant

    Invariably, theorists and advisors suggest that the franchisee’s accounting advisor should, amongst other things, assist in:

    • Assessing capital requirements;
    • Reviewing pro forma financial statements;
    • Examining the accounting information and reporting system;
    • Determining the reserves necessary to finance the losses associated with a ‘start-up’ due to promotion, staff training, and possible economic downturns;
    • Investigating the financial strength of the franchisor through credit checks or the review financial data, if the franchisor is a public company or has filed information in a jurisdiction where such disclosures are required by law;
    • Planning personal and corporate taxes; and
    • Evaluating the real value, if any, of the franchise itself.

    Normally the franchisor provides pro forma statements and the accountant merely performs a typical financial analysis on the statements. Recall that the pro forma statements can be useful if, and only if, the assumptions underlying the statements are valid. Sadly, without a great deal of industry expertise, most accountants have difficulty in determining whether or not some of the underlying assumptions are valid, especially some of the more detail oriented assumptions such as what percentage of a sales dollar should be allocated for wait staff, kitchen staff, bar staff, or management. In my case, the cost to replace lost, stolen, and damaged eating utensils amounted to several thousand dollars per year. It should be noted here that many pro forma statements are general in nature and such expenses are overlooked or, if included, are not clearly detailed or outlined.

    I acted as my own accountant because I am, in fact, an accountant by training. And, in the process of doing my ‘due diligence’ I spent well over a week doing computer modeling in an attempt to determine the validity of the most important number: sales! Sales are important because high revenues can provide some slack to offset any errors or omissions. My model was based on a number of factors, for example, population demographics, disposable income, and expected population growth patterns for the future. In addition, I performed an analysis of ‘dining out’ out statistics, for example, I examined the amount expended per capita, consumption patterns, and average distances traveled. With respect to the location of the franchise, the old real estate platitude certainly applies, the three most important things are: “Location, location, and location!” Therefore, one should study the traffic patterns, accessibility, parking, and other consumer draws, such as theatres, banks, or liquor stores, in order to determine if the location is economically feasible. For example, the parking must be close, above ground, well lit, and free from through traffic or street crossings. Thus, shopping mall parking tends to be ideal for consumer oriented retail businesses such as family restaurants.

    Because the franchise in question was in the initial stages of entering the Ontario market, it was vital to study the few franchises that had already been established. This is more difficult to do than one might expect, for example, the franchisor has a host of reasons why actual audited financial statements can not be provided. Thus, the potential franchisee is often left to his or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other r

    Leading Change - Three Musketeers Leadership
    "I don’t care what the project is, I'm not committing to anything until the budget is worked out!" We've all heard that one. Or how about, "I know what the boss said but when it comes time to account for sales it is going to be me, not you, I'm not doing it!" Ever heard a tirade like that before? Both of those attitudes and the many that go with them will kill your project.Leadership is a lost art in today’s world. It’s tough to hold any one accountable. My goodness we have to go back to ancient times to find our way out of the fog of irresponsibility running wild today. So what can we do? We can lead the Three Musketeers way. We can lead with a mindset that says, “All for one and one for all!”One of the problems is that we live in a free agent world. We live in the age of the individual and that extends to their leadership. It’s cool to be the Lone Ranger but not if that’s not your job. We need balance and accountability. We need the Three Musketeers. They had honor and went about restoring the old code … the one that worked.What does that mean? I learned what it means first hand as a Marine sniper in Vietnam. We worked in teams of two to five snipers. When you are alone and thirty miles from anybody 'nice' you better have somebody next to you that isn’t going to say, "It’s not my job." You'd better be 'all for one'. And it didn’t stop there. We needed support from artillery, from Marine air, from Marine grunts if we got into trouble - you lived or died by an 'all for one' philosophy.On the other hand what does it mean to be 'one for all'? It means me; the individual Marine wasn’t bigge
    losses associated with a ‘start-up’ due to promotion, staff training, and possible economic downturns;
    • Investigating the financial strength of the franchisor through credit checks or the review financial data, if the franchisor is a public company or has filed information in a jurisdiction where such disclosures are required by law;
    • Planning personal and corporate taxes; and
    • Evaluating the real value, if any, of the franchise itself.

    Normally the franchisor provides pro forma statements and the accountant merely performs a typical financial analysis on the statements. Recall that the pro forma statements can be useful if, and only if, the assumptions underlying the statements are valid. Sadly, without a great deal of industry expertise, most accountants have difficulty in determining whether or not some of the underlying assumptions are valid, especially some of the more detail oriented assumptions such as what percentage of a sales dollar should be allocated for wait staff, kitchen staff, bar staff, or management. In my case, the cost to replace lost, stolen, and damaged eating utensils amounted to several thousand dollars per year. It should be noted here that many pro forma statements are general in nature and such expenses are overlooked or, if included, are not clearly detailed or outlined.

    I acted as my own accountant because I am, in fact, an accountant by training. And, in the process of doing my ‘due diligence’ I spent well over a week doing computer modeling in an attempt to determine the validity of the most important number: sales! Sales are important because high revenues can provide some slack to offset any errors or omissions. My model was based on a number of factors, for example, population demographics, disposable income, and expected population growth patterns for the future. In addition, I performed an analysis of ‘dining out’ out statistics, for example, I examined the amount expended per capita, consumption patterns, and average distances traveled. With respect to the location of the franchise, the old real estate platitude certainly applies, the three most important things are: “Location, location, and location!” Therefore, one should study the traffic patterns, accessibility, parking, and other consumer draws, such as theatres, banks, or liquor stores, in order to determine if the location is economically feasible. For example, the parking must be close, above ground, well lit, and free from through traffic or street crossings. Thus, shopping mall parking tends to be ideal for consumer oriented retail businesses such as family restaurants.

    Because the franchise in question was in the initial stages of entering the Ontario market, it was vital to study the few franchises that had already been established. This is more difficult to do than one might expect, for example, the franchisor has a host of reasons why actual audited financial statements can not be provided. Thus, the potential franchisee is often left to his or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other r

    Career Counselors vs Recruiters, Coaches Offer Hands-On Approach
    Career Counselors“Understand that career counselors and recruiters offer two different services”Career counselors / coaches offer one on one session’s. They help answer the clients many questions of “How to make a successful career transition.” When you have been networking, answering ads, meeting with support groups but are not getting results than you might think about seeing a career counselor / coach. They can help you identify why or what pieces you are missing to get lasting results. Typically recruiters look for the degree and the list of your skills in order to get you in front of the decision maker for an interview. However recruiters often don’t have the skills to help clients transition into new or different careers, ace and prep you for the interview, or negotiate the best offer. I’ve listed more below about what to look for when you use a recruiter. Here are four clear differences that career counselors / coaches provide that typically recruiters do not.1. Career counselors provide a holistic approach to measure the correct career fit 2. Career counselors provide a systematic / step by step career approach. 3. Career counselors partner and walk through each stage of the career transition together 4. Career counselors manage the client’s emotional swings with long career campaignsRecruiters can be valuable allies for those seeking to advance their careers. But they’re not career counselors / coaches. If you choose to work with recruiters be aware of the following five
    er modeling in an attempt to determine the validity of the most important number: sales! Sales are important because high revenues can provide some slack to offset any errors or omissions. My model was based on a number of factors, for example, population demographics, disposable income, and expected population growth patterns for the future. In addition, I performed an analysis of ‘dining out’ out statistics, for example, I examined the amount expended per capita, consumption patterns, and average distances traveled. With respect to the location of the franchise, the old real estate platitude certainly applies, the three most important things are: “Location, location, and location!” Therefore, one should study the traffic patterns, accessibility, parking, and other consumer draws, such as theatres, banks, or liquor stores, in order to determine if the location is economically feasible. For example, the parking must be close, above ground, well lit, and free from through traffic or street crossings. Thus, shopping mall parking tends to be ideal for consumer oriented retail businesses such as family restaurants.

    Because the franchise in question was in the initial stages of entering the Ontario market, it was vital to study the few franchises that had already been established. This is more difficult to do than one might expect, for example, the franchisor has a host of reasons why actual audited financial statements can not be provided. Thus, the potential franchisee is often left to his or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other r

    Advertise Your Business Using Business Cards
    Business cards are a very good way of advertising a business that you are just getting off the ground or for an old established business. It is a very inexpensive way of advertising and the cards can be designed and made on a home computer and printed at home or in the office.The success of these cards depends on the way they are distributed. It must be an ongoing commitment. Never leave home without your cards so that at any time you want one, you will be able to produce it. See every passer by as a potential customer and hand your cards out with diligence.You must adopt the habit of always leaving a card behind wherever you have been. Leave it in a conspicuous place where it will be found by someone who is curious enough to pick it up and read it. You could leave a couple in a restroom. This is always a good place as there are people continually coming in and going out. Some one is very likely to pick one up and take it with them. Every time you go into a store leave a card on the counter or at the cash out desk. There will be someone that is curious enough to pick it up. You could possibly be contacting your future good customer.A good idea is to magnetize your cards. These magnets can be pasted on the back of the cards by your self to save money. They now have extra value added to them and fewer people will throw them away. They will be taken home and put on the fridge to remain for quite a while. It will now be easier to leave a card behind. Put them at eye level on metal poles and metal benches. The wind cannot blow them away and they will remain there for people to read.
    is or her devices to try and determine whether or not the franchise is profitable or the proper fit for the franchisee.

    Marketing and Misrepresentation

    Sales people seem to feel compelled to exaggerate the value or performance of their product to make a sale. Hence, the franchisor will tend to exaggerate sales and profits while embellishing other aspects of the franchise being sold. To whit, it is rare to see a franchise pro forma statement that depicts a loss in the initial stages of operation, although that is precisely what should be expected. As a result, the franchisee may come to view the franchisor’s enhanced claims as misrepresentation; thus, problems and disputes often follow the opening of the franchise.

    On the other hand, many franchisees buy their franchises with unrealistic expectations about the potential for financial gain. All too often the franchisee will not seek professional advice, and may even ignore advice that does not agree with their preconceived notions. As a species, we often see and hear what we wish and repress that which we deem to be disagreeable or stressful. Clearly, the need for ‘sober second thought’ or a ‘cooling off’ period can not be over emphasized when purchasing a franchise!

    Operating a Franchise

    One buys a franchise for a number of reasons: the chance to become financially independent, the psychic pleasure of being your own boss, the freedom to set your own hours, an enhanced life style, and a host of other reasons that vary from one individual to another. In my case, I went from being a university professor and successful business administrator to washing dishes and cleaning toilets literally over night, and these are just a few of the tasks for which you may not be prepared. Simply put, some clich?s are clich?s for a very good reason; for instance, the new franchisee soon learns that there is some truth in the clich? “If you want something done right - Do it yourself!”

    In theory, one of the main reasons for buying a franchise is the training and operating expertise that comes with the franchise. However, those claims of expertise may also prove to be more embellishment. In spite of their claims to the contrary, my franchisor proved to be a very poor operator. In fact, their so-called ‘A’ team lost in excess of $200,000 during the three-month start-up period while the restaurant operated at capacity producing sales numbers that were well beyond the franchisor’s projections. Recall that the goal of the franchisor is profit maximization for the franchisor. Thus, it should come as no surprise that the ‘A’ team, a ragtag collection of low paid, contract, head office employees, was billed to the franchise at a substantial hourly rate that generated substantial gross margin for the franchisor. Clearly, the franchisor maximizes its gross margin on everything supplied to the franchisee, including training costs.

    As an accountant, I was able to deduce that losses were accumulating even without the benefit of a ‘first class’ information system that had been promised but never delivered. Nevertheless, the franchisor argued that no such losses were occurring, and that they “knew what they were doing” – another exaggeration. Once the losses were confirmed, the franchisor gave no explanations or restitution; they simply blamed the franchisee for any losses, removed the training team, and left the franchisee ‘to die’. It should be noted here that franchisors make money several ways; the collection of franchise fees is only one of those ways. In addition, the franchisor makes a substantial lump sum when a franchise is sold. Therefore, the franchisor is quite willing to resell or ‘flip’ the franchise. Remember, it is all about profit maximization for the franchisor. Thus, if ‘a few eggs have to be broken’ or more precisely ‘a few franchisee nest eggs’ to accomplish that goal, so be it.

    Actual Financial Statements

    Clearly, it best to obtain the actual financial statements of actual operating franchises for the purposes of analysis if the most optimal purchase decision is to be made. However, franchisors are quite reluctant to provide actual statements. Nevertheless, after sufficient prodding, they may provide financial statements where the unit and identity of the franchisee are withheld. In my case, the franchisor provided actual financial statements for a unit that was currently being operated. Unfortunately, it was some time later before I was to learn that the financial statements provided where for a unit in Florida. Due to the fact that alcohol and fresh produce prices are vastly higher in Canada than Florida, the financial statements depicted financial results that were impossible to attain in a Canadian setting.

    Actual Franchise Operations

    Once the franchise is operational, the startup losses normally accumulate quite rapidly. It is at this time that the franchisee becomes aware of the fact that it may take some time to obtain results that are remotely close to the results shown on the pro forma statements provided by the franchisor. Of course, the fault for any discrepancy between actual results and the pro forma statements is the fault of the franchisee.

    In any event, using the pro forma statements as targets, we were able to turn the unit around and eventually become the most successful unit in the system with respect to both revenues, and costs. However, like every other franchise, we were unable to achieve any of the pro forma numbers. Although we were was able to come close to some of the pro forma numbers, many proved to be quite unrealistic. Ironically, my numbers were used by the franchisor for demonstration purposes at the annual franchisee meeting, a meeting which this franchisee was not allowed to attend.

    Conclusion

    Beware of pro forma financial statements provided by franchisors, oftentimes these statements are simply a sales tool that has little if any relationship to what one can expect from operating the franchise. Beware of actual financial statements provided by franchisors; these statements may also be a sales tool that has no relationship to what one can expect from operating the franchise in the jurisdiction in which it is located. Beware of any other statements made by franchisors, often those statements are simply a sales tool and has little if any relationship to reality.

    The franchisee / franchisor relationship is not a symbiotic relationship, nor is it a relationship of equals, it is a relationship designed to maximize earnings for the franchisor. Moreover, the franchisee represents a number of different revenue streams for the franchisor; franchise fees are only one of those revenue streams. In summary, are pro forma statements marketing, mendacity, or malfeasance? In the case of my franchise, the answer could be any one of the three or all three depending upon the timing of the question.

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