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    Why Passenger Surveys are a Transport Operators Best Friend
    Public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.Establishing a Starting PointWhen embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:• allow the proper targeting of investment• allow measurement of the effect of change• assist in the moral of those implementing change• ensure that new issues are kept separate from the original plan and budgetTargeting InvestmentThere are many areas of any public transport system that can cause passenger dissatisfaction all of whic
    edibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the rec

    Why You Need To Advertise Beyond The Cash Register
    Advertising campaigns need clearly defined objectives, especially when the offer is a low margin sale on single (or a few) items. Most ad efforts by small to mid-size businesses leave the real money on the table. Here's how to extend your strategy beyond the initial sale.Advertise Beyond The Cash Register Most of the retail ads I see offer “bargain basement” discounts with painfully low profit value to the seller. Sure, there’s the expectation that a buyer will make an additional purchase, but as someone very accurately said, “hope is not a strategy”!While it might be a moderately safe “percentage play” to hope that a buyer will make multiple purchases—a more proactive conversion strategy will produce more impressive, and far more profitable results. Formulating longer-range objectives in all of your ad campaigns will, ultimately, lower your overall marketing costs by increasing the profitability of each campaign.You Know They’re Coming, So ‘Bake A Cake’One of my favorite maxims is “just because you’re paranoid doesn’t mean they aren’t out to get you”. I generally apply it the quote to government, but in a business world pretty well wrapped up into pseudo-new-age “secrets”; it helps to remember that you can’t “positive think” your way out of every situation. All the good vibrations in the world are not going to make some people behave with honor and integrity. In business, there are people whose ill will and appetite for destruction cannot be satiated. These are the entrepreneurial sociopaths.

    It’s no wonder to me that criminals and entrepreneurs have similar personality traits. We entrepreneurs are not get in line, play by the rules, and do what we’re told kind of people. By nature entrepreneurs have big egos. I do, and odds are you do, too. After all, we got into this game knowing the failure rate and audaciously thinking we were uniquely qualified to beat it. Something about us says we’re different, and we know better. The problem with bad natured entrepreneurs is that they are in fact the sociopaths of the business world, and often times it’s only short leap for them to the criminal world. The same ego that drives them to go into business in the first place, can lead some to believe that they operate by their own set of rules, often to the detriment of others and they don’t think twice about it. The key is being able to tell the difference between the typically self-confident entrepreneurs like you and I, and these entrepreneurial sociopaths.

    Entrepreneurial sociopaths abound at least in part because they enjoy very high profile successes, especially early on. The entrepreneurial sociopath has a very different and limited worldview that invalidates all others. He has little or no self-doubt (eventually, this will be his undoing). He has his own internal moral compass that defines its own true north. Basing all of his actions on this faulty instrument, he bases all of his actions upon it and early on it produces the results he expects. His worldview and behavior do not stand up well to objective criticism, and his self-esteem is far too fragile to handle it. In the beginning nothing he does amounts “hill anyone wants to die on” rather than confront the guy, people stay out of his way. Emboldened, he will display incrementally bolder and socially unacceptable behavior. Though respectable people will notice “red flags”, they’ll dismiss his impertinence as quirkiness, or the incidents as flukes rather than the dangerous developing patterns that they are.

    The entrepreneurial sociopath becomes much more dangerous at this point. At this stage, the cat’s out of the bag, but it’s too late. His perceived power and position seem to legitimize his behavior. It gives others a sense that they’re observing something real, that his actions have a basis in reality, or natural law. They do not. This phenomenon gives a sense of hopelessness to his foes, and provides a growing band of sycophants with a “new reality”. His foes look on with wonderment and dismay while sycophants feel everything he does is to be emulated. It’s very frustrating for decent people to watch because everything he’s doing is clearly inappropriate, and there’s a surreal kind of upside down-ness to the whole world in which these people operate that seems to be spilling over into our world. It can even get to the point where society seems to confer a kind of legitimacy to their lifestyle, and agrees without examination with his logic, and certainly does not challenge him. That’s because they appear to have a lot of good things going on. They are always charismatic, and self-confident, sometimes intelligent, and persuasive. We're initially attracted to these people because we perceive that they have something we lack. They're often viewed with secret admiration, and even envy.

    Their downfall will be that they manage to persuade themselves of their own deluded PR. It is at this point that he will do something so stupid, or intolerable, or offensive to others that he will self-destruct rather than correct course. Individuals like this often blow up in spectacular, even public fashion. This is the part that’s fun to watch. It's why people cheered when the high-flying dot com executives who were throwing million dollar kid's birthday parties on the company share holder's dime finally began to be frog marched out of their expensive homes in handcuffs. It’s why attendees at Ken Lay’s funeral were more likely to be there to make sure, than to pay respects. Sure, these people may have temporarily inspired those around them and sucked them into their “wonderlands”, where they were dizzy and disoriented by their success. In fact, superficial success validates everything these kinds of people do. It’s all they, their cohorts, and groupies need as proof of the validity of everything they do. For the entrepreneurial sociopath, success excuses his behavior, and his bizarre self-concept becomes a substitute for reality. He is surrounded by supporters who worship him and believe he can do no wrong. These loyalties often persist even when their empire is crumbling. The community may even admire him, and justice rarely pursues him.

    His incredible drive and ambition to achieve success is very attractive in spite of the fact that he has no qualms about how he goes about it. People see the energy, drive, and focus- qualities entrepreneurial sociopaths seem to possess in abundance—and they secretly wish they had these same qualities. Decent people and especially non-entrepreneurs cannot understand this properly. To us, the right thing seems so obvious yet the entrepreneurial sociopath deals with evidence that he may be mistaken about things with a selective perception of the world around him. He ‘compartmentalizes’ negative events and ignores their consequences. The entrepreneurial sociopath dismisses reality in favor of his own worldview. He deals with critics by rationalizing his own behavior and attacking their credibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the recr

    Your Performance Review: Sabotage or Springboard?
    Not long ago a woman contacted me the day after she had the worst performance appraisal of her career. Feeling blindsided by unwarranted criticism and unrecognized for the hard work she had contributed during the year, she was ready to walk away from her job!At that point all I could do was damage control. While I was able to offer advice and strategies to help her gain clarity about what happened, minimize the damage to her self esteem, and help her re-establish communication with her boss, how much better it would have been had she come to see me before her performance review! We could have tracked her progress on key projects, identified challenges she has faced, and developed an action plan to help her overcome them. She might have even walked away with praise and a raise instead of criticism.Follow these suggestions to make your next performance review a springboard to success.1. MEET WITH YOUR MANAGER TO SET GOALS FOR THE COMING YEAR. Ask your boss, “What is the most important th
    urial sociopaths.

    Entrepreneurial sociopaths abound at least in part because they enjoy very high profile successes, especially early on. The entrepreneurial sociopath has a very different and limited worldview that invalidates all others. He has little or no self-doubt (eventually, this will be his undoing). He has his own internal moral compass that defines its own true north. Basing all of his actions on this faulty instrument, he bases all of his actions upon it and early on it produces the results he expects. His worldview and behavior do not stand up well to objective criticism, and his self-esteem is far too fragile to handle it. In the beginning nothing he does amounts “hill anyone wants to die on” rather than confront the guy, people stay out of his way. Emboldened, he will display incrementally bolder and socially unacceptable behavior. Though respectable people will notice “red flags”, they’ll dismiss his impertinence as quirkiness, or the incidents as flukes rather than the dangerous developing patterns that they are.

    The entrepreneurial sociopath becomes much more dangerous at this point. At this stage, the cat’s out of the bag, but it’s too late. His perceived power and position seem to legitimize his behavior. It gives others a sense that they’re observing something real, that his actions have a basis in reality, or natural law. They do not. This phenomenon gives a sense of hopelessness to his foes, and provides a growing band of sycophants with a “new reality”. His foes look on with wonderment and dismay while sycophants feel everything he does is to be emulated. It’s very frustrating for decent people to watch because everything he’s doing is clearly inappropriate, and there’s a surreal kind of upside down-ness to the whole world in which these people operate that seems to be spilling over into our world. It can even get to the point where society seems to confer a kind of legitimacy to their lifestyle, and agrees without examination with his logic, and certainly does not challenge him. That’s because they appear to have a lot of good things going on. They are always charismatic, and self-confident, sometimes intelligent, and persuasive. We're initially attracted to these people because we perceive that they have something we lack. They're often viewed with secret admiration, and even envy.

    Their downfall will be that they manage to persuade themselves of their own deluded PR. It is at this point that he will do something so stupid, or intolerable, or offensive to others that he will self-destruct rather than correct course. Individuals like this often blow up in spectacular, even public fashion. This is the part that’s fun to watch. It's why people cheered when the high-flying dot com executives who were throwing million dollar kid's birthday parties on the company share holder's dime finally began to be frog marched out of their expensive homes in handcuffs. It’s why attendees at Ken Lay’s funeral were more likely to be there to make sure, than to pay respects. Sure, these people may have temporarily inspired those around them and sucked them into their “wonderlands”, where they were dizzy and disoriented by their success. In fact, superficial success validates everything these kinds of people do. It’s all they, their cohorts, and groupies need as proof of the validity of everything they do. For the entrepreneurial sociopath, success excuses his behavior, and his bizarre self-concept becomes a substitute for reality. He is surrounded by supporters who worship him and believe he can do no wrong. These loyalties often persist even when their empire is crumbling. The community may even admire him, and justice rarely pursues him.

    His incredible drive and ambition to achieve success is very attractive in spite of the fact that he has no qualms about how he goes about it. People see the energy, drive, and focus- qualities entrepreneurial sociopaths seem to possess in abundance—and they secretly wish they had these same qualities. Decent people and especially non-entrepreneurs cannot understand this properly. To us, the right thing seems so obvious yet the entrepreneurial sociopath deals with evidence that he may be mistaken about things with a selective perception of the world around him. He ‘compartmentalizes’ negative events and ignores their consequences. The entrepreneurial sociopath dismisses reality in favor of his own worldview. He deals with critics by rationalizing his own behavior and attacking their credibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the rec

    Customer Service for Gas Stations Has Changed
    Perhaps you do not remember but the old gas stations of yester year included quite a bit of more service than those of today. Today you are often forced to go into the impulse C-Store from hell with all sorts of items practically falling on you, simply to get the darn pump turned on. And forget a free window cleaning unless you allow some homeless guy to spit on your window and wipe it clean and then tell him where to stick it when he puts out his hand for some donation over a couple of bucks.Indeed customer service has changed but why? It is not as if the customers said; Hey we do not want customer service anymore, No Sir, not us. Is it worth more money for customer service? Sure it is and we often vote with our dollar for it in many ways. We might pay more for a cup of coffee or shop at a different store, which we know to have slightly higher prices; why? Customer Service of course.As I travel across the United States occasionally I do go to a service station off the beaten path, which still
    ”. His foes look on with wonderment and dismay while sycophants feel everything he does is to be emulated. It’s very frustrating for decent people to watch because everything he’s doing is clearly inappropriate, and there’s a surreal kind of upside down-ness to the whole world in which these people operate that seems to be spilling over into our world. It can even get to the point where society seems to confer a kind of legitimacy to their lifestyle, and agrees without examination with his logic, and certainly does not challenge him. That’s because they appear to have a lot of good things going on. They are always charismatic, and self-confident, sometimes intelligent, and persuasive. We're initially attracted to these people because we perceive that they have something we lack. They're often viewed with secret admiration, and even envy.

    Their downfall will be that they manage to persuade themselves of their own deluded PR. It is at this point that he will do something so stupid, or intolerable, or offensive to others that he will self-destruct rather than correct course. Individuals like this often blow up in spectacular, even public fashion. This is the part that’s fun to watch. It's why people cheered when the high-flying dot com executives who were throwing million dollar kid's birthday parties on the company share holder's dime finally began to be frog marched out of their expensive homes in handcuffs. It’s why attendees at Ken Lay’s funeral were more likely to be there to make sure, than to pay respects. Sure, these people may have temporarily inspired those around them and sucked them into their “wonderlands”, where they were dizzy and disoriented by their success. In fact, superficial success validates everything these kinds of people do. It’s all they, their cohorts, and groupies need as proof of the validity of everything they do. For the entrepreneurial sociopath, success excuses his behavior, and his bizarre self-concept becomes a substitute for reality. He is surrounded by supporters who worship him and believe he can do no wrong. These loyalties often persist even when their empire is crumbling. The community may even admire him, and justice rarely pursues him.

    His incredible drive and ambition to achieve success is very attractive in spite of the fact that he has no qualms about how he goes about it. People see the energy, drive, and focus- qualities entrepreneurial sociopaths seem to possess in abundance—and they secretly wish they had these same qualities. Decent people and especially non-entrepreneurs cannot understand this properly. To us, the right thing seems so obvious yet the entrepreneurial sociopath deals with evidence that he may be mistaken about things with a selective perception of the world around him. He ‘compartmentalizes’ negative events and ignores their consequences. The entrepreneurial sociopath dismisses reality in favor of his own worldview. He deals with critics by rationalizing his own behavior and attacking their credibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the rec

    Independent Contractor Staffing Guide
    There are many pros and cons that must be considered by those thinking of hiring independent contractors, and if those are not factored into the hiring decision, there may well be legal consequences. Of course, it is always wise to go over your plans with your attorney, so this article is not to be construed as legal advice but rather some business alerts that need to be considered before making a decision.Of course, the first thing to do is to consider the job that is to be done, the duration of the assignment, the pros and cons of choosing a permanent employee and the pros and cons of hiring an independent contractor. Then, you need to make certain that your classification decision will hold up if it is challenged by either your state’s or the federal auditors.Why Would You Want to Hire an Independent Contractor?The reason that drives most companies to decide to hire independent contractors is a simple one – money. There is no doubt that there is a definite financial advantage, and
    ke sure, than to pay respects. Sure, these people may have temporarily inspired those around them and sucked them into their “wonderlands”, where they were dizzy and disoriented by their success. In fact, superficial success validates everything these kinds of people do. It’s all they, their cohorts, and groupies need as proof of the validity of everything they do. For the entrepreneurial sociopath, success excuses his behavior, and his bizarre self-concept becomes a substitute for reality. He is surrounded by supporters who worship him and believe he can do no wrong. These loyalties often persist even when their empire is crumbling. The community may even admire him, and justice rarely pursues him.

    His incredible drive and ambition to achieve success is very attractive in spite of the fact that he has no qualms about how he goes about it. People see the energy, drive, and focus- qualities entrepreneurial sociopaths seem to possess in abundance—and they secretly wish they had these same qualities. Decent people and especially non-entrepreneurs cannot understand this properly. To us, the right thing seems so obvious yet the entrepreneurial sociopath deals with evidence that he may be mistaken about things with a selective perception of the world around him. He ‘compartmentalizes’ negative events and ignores their consequences. The entrepreneurial sociopath dismisses reality in favor of his own worldview. He deals with critics by rationalizing his own behavior and attacking their credibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the rec

    Are You An Entrepreneur?
    In pursuing your dream of owning your own business, you will be the single biggest factor in your success. Your ability to identify an opportunity, execute an idea or deliver the right product or service at the right time will be the most critical component to your success.There are three main choices for the budding entrepreneur: starting from scratch, buying an established business, or purchasing a franchise.Starting from scratchThis is the most popular form of business for a first time entrepreneur because it generally requires less overhead and start-up cost and can sometimes be based from home. Anyone can start a small home-based business and invest more time and money into it as it grows. Many who begin this way keep a full time job to start and often times do it as much fun and extra money than as a primary source of income.Buying an existing businessIf you are thinking larger scale and have financial resources available there are many advantages to buying an exi
    edibility. He’s developed a way of thinking that lets him behave immorally, even illegally by demonizing the forces arrayed against him, and there are forces arrayed against these people in the late stages of their self-destruction.

    Like Al Pacino’s character, “Scarface” the first victims go without justice, or even a notice by the rest of the world. Later, gradually more powerful people are offended and a united front begins to develop between the unlikeliest of allies. Insignificant at first, but growing in power, determination, and ferocity as the months and years go on; soon the “trail of bodies” rises up against him. When the world caves in on the entrepreneurial sociopath, he’ll still be surrounded by admirers who are driven by their own nefarious motives, who will adopt his pattern of thinking and dealing with the world. After all, the people around him have two choices in dealing with him: leave, or be ostracized (for now). However, he’s constructed an empire with do defenses for the day of trouble which will surely come. When he’s down, the scoundrels who surround him will kick him; and the weak minded who were initially taken in by him will flee. Since his fragile ego requires that he attract only those he has influence over, he won’t have anyone left when his influence dissipates. His response will be to recruit new minor-league players and attempt to rebuild his empire. They’ll be powerless to do anything for him. Eventually, his reputation will precede him and the recruiting efforts will get substantially more difficult. He will neither stop, nor repent. Do not think that the entrepreneurial sociopath will ever give up, or give in. He won’t. He is the type of person who, if arrested and jailed, will be protesting his innocence the whole time, doing TV interviews and writing books from prison. Whether actually finally losing a lawsuit, or being jailed, or fined when his spectacular world finally blows up, the one thing he’ll never be is sorry.

    Part II: Dealing With The Entrepreneurial Sociopath coming soon…

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