Add You - Business

Where Has The Service Gone?
Remember the days when the companies with whom you gave your hard earned money to appreciated your business? Today, it is rare to find companies who still get one of the basic fundamentals of successful business; take care of the customer or someone else will.With companies cutting costs and reducing internal support structure within their organization, levels of customer service have reached an all time low (my personal opinion). Going above and beyond with all customer interaction is a critical success factor for every business and can help differentiate a company from their competition. We are all consumers and all have stories of good and bad customer service. The memories of bad service seem to blend together and th

jection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.

So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.

Talking To The "Big D

Market Research: Qualitative, Quantitative and Everything In Between
For people considering market research, a point that often trips them up is the difference between qualitative and quantitative market research. Unfortunately, there are such important distinctions between those two types of research methodologies that it’s difficult to consider the pros and cons of conducting market research until those differences are made clear. That’s the goal of this article.I know that it’s stating the obvious, but the terms really are made much easier by remembering their root words – quantitative market research measures the quantity of respondents who feel or act in a certain way. While qualitative market research is helpful in understanding the quality of a customers’ behavior or atti

Isn't enthusiasm a good thing? Aren't we urged to be enthusiastic about what we do? To be committed?
We are...but enthusiasm has a dark side too.
When the word first came into the English language (from Ancient Greek, via French) it had a far more extreme meaning. It meant to be possessed or inspired by a supernatural force and was used to describe the extreme religious sects that grew up with the Reformation in Europe. Enthusiast was a term of abuse, like fanatic or extremist today. It took more than two centuries for the word to acquire the modern sense of eager or motivated.
Don't Get Carried Away
It's this original aspect of enthusiasm that needs watching. There's an irrational aspect to it: a sense that emotions have taken over and the mind is on hold.
The dark side of enthusiasm is its ability to overwhelm caution in a flood of eagerness. When that happens, you're swept along on the current of your excitement, blind to anything that might suggest you're on the wrong track.
Worst of all, enthusiasm blocks your ears. You won't hear the warning signs that your audience isn't with you.
All First Attempts Are Prototypes
Very, very few entrepreneurs get it right first time. The usual pattern is a long series of rejections, leading up to a breakthrough.
Those rejections are necessary. Think of each one as a prototype of your final product. You put it together, show it to some important people and they tell you what they think.
With each rejection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.
So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.
Talking To The "Big Do
The Easy Way to Answer Job Interview Questions
Don't you just hate job interviews? Or perhaps you don't! I know I do. Well, it's not so, much the interview itself as the fear of the unknown questions they have prepared. I bought a book once on how to answer job interview questions and although it was a useful confidence booster, it did little to improve my chances of getting job offers. A one-to-one interview is a lot less daunting than a panel of interviewers, and for the type of jobs I go for these days, it's the panel brigade that I'm confronted by, and trying to answer job interview questions from a pack of high flyers is no easy task.The book I bought was aimed more at these person to person interviews and I needed more experience with panel type interrogatio
ects that grew up with the Reformation in Europe. Enthusiast was a term of abuse, like fanatic or extremist today. It took more than two centuries for the word to acquire the modern sense of eager or motivated.
Don't Get Carried Away
It's this original aspect of enthusiasm that needs watching. There's an irrational aspect to it: a sense that emotions have taken over and the mind is on hold.
The dark side of enthusiasm is its ability to overwhelm caution in a flood of eagerness. When that happens, you're swept along on the current of your excitement, blind to anything that might suggest you're on the wrong track.
Worst of all, enthusiasm blocks your ears. You won't hear the warning signs that your audience isn't with you.
All First Attempts Are Prototypes
Very, very few entrepreneurs get it right first time. The usual pattern is a long series of rejections, leading up to a breakthrough.
Those rejections are necessary. Think of each one as a prototype of your final product. You put it together, show it to some important people and they tell you what they think.
With each rejection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.
So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.
Talking To The "Big D
Five Guaranteed Ways to Get Better Customer Service Every Time
Customer service, customer care, customer relations or whatever you want to call it has certainly lost its focus – the customer.Horror stories abound about waiting hours to get a simple problem resolved. Customers now expect to be on terminal hold, expect to argue for their rights, expect to deal with someone thousands of miles away in a foreign country who doesn’t understand American culture, and expect to repeatedly ask for the next level manager until they ultimately slam the phone down in disgust, start cussing up a storm or both.The anger and frustration most people feel about being unable to reach someone knowledgeable enough to solve their problem is making some companies reconsider their decision to outsou
at emotions have taken over and the mind is on hold.
The dark side of enthusiasm is its ability to overwhelm caution in a flood of eagerness. When that happens, you're swept along on the current of your excitement, blind to anything that might suggest you're on the wrong track.
Worst of all, enthusiasm blocks your ears. You won't hear the warning signs that your audience isn't with you.
All First Attempts Are Prototypes
Very, very few entrepreneurs get it right first time. The usual pattern is a long series of rejections, leading up to a breakthrough.
Those rejections are necessary. Think of each one as a prototype of your final product. You put it together, show it to some important people and they tell you what they think.
With each rejection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.
So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.
Talking To The "Big D
Websites For Small Automobile Dealers
Ok you have a used car dealer license. You have a great location with lots of traffic going by the front of your lot. You have your ads in the local papers (news paper/auto trader/I wanta/Thrifty Nickel/other print ad book). You may even be flirting with TV spots or Radio spots. So are you selling all the inventory you want to? If you are selling all the inventory that you want to sell then close this article and have a nice day.So you are still here? I guess that means you would like to sell more cars this coming month. Well let me ask you a few questions. Do you have a website? By a website I mean with your own address (http://www.carlotname.com) not a little bitty one page site at cars.com but your own site. If yo
h you.
All First Attempts Are Prototypes
Very, very few entrepreneurs get it right first time. The usual pattern is a long series of rejections, leading up to a breakthrough.
Those rejections are necessary. Think of each one as a prototype of your final product. You put it together, show it to some important people and they tell you what they think.
With each rejection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.
So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.
Talking To The "Big D
Funny Interview Questions
Job Interview is generally a set of questions asked by the interviewer to test the ability of a candidate, his/her knowledge and personality. It is the employer’s way of assessing prospective candidates, to find if they are good enough for the job for which the company is recruiting. During the interview process the interview will ask different types of questions to know more about the candidate. In most of the companies the interview questions is divided into different types.Job interview questions differ according to the work structure of a company. But most of the job interview questions asked by the companies are related to the three categories. In the first set, the interview asks about the candidate’s family backgr
jection, you get feedback to improve your idea, until the final version is reached. If you'd gone to market with the first, it would likely have flopped anyway. Only the final version is good enough to fly.
So, if enthusiasm has blocked your ears, you'll miss the feedback. What you'll take to market is still Version 1.0 -- the one that wasn't good enough.
Talking To The "Big Dogs"
At some stage in putting your new business together, you'll have to sell the idea to some important people -- maybe investors or potential partners or others with the power to give you push forward or hold you back.
How do you make sure these "Big Dogs" will support you?
You don't do it by rushing in full of enthusiasm and nothing else.
Pick Your Time And Place
You get carried away by enthusiasm for a new idea. You tell your friends, but they don't seem enthralled. You're bursting to get the idea off the ground, so you rush around trying to win the support you need.
Maybe your idea really is a good one underneath, but if you continue like this, all you'll get is rejection and frustration.
Present What's In It For Them
The people whose support you need are busy -- very busy. They don't have time to deal with anything they don't immediately find interesting. Certainly not with someone whose natural enthusiam has blinded them to clear defects or gaps in their proposition.
Besides, like all of us, they're mainly interested in what's in it for them. Unless they see the benefits to them right away, they'll think you're wasting their time.
Enthusiasm can be contagious. But it can also make you so carried away by the benefits for yourself you don't stop to think what's in it for the people you want to win over.
Stay In Control and Pick Your Time Carefully
Curb your enthusiasm. Don't stop it or ignore it, just get it under control. Don't allo

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