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Add You - Five Tips to Calm Cranky Customers
Every accounting system measures cash, deferrals and accruals according to Generally Accepted Accounting Standards. Every accounting system outputs various statements and reports that show the financial health of the company a
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This question resonated with me one day after I attended a lunch meeting at a restaurant in Westborough Massachusetts. To those readers un-familiar with the state, Westborough is a town located near the intersection of Interst
Recognize that everyone is frazzled during the holidays- you and your customers. Give everyone, including you, the benefit of the doubt when it comes to ‘bad behaviors’ like being abrupt or rude. Breathe deep and smile. It can work wonders.
2. Let ‘em Rant, Let ‘em Rant, Let ‘em Rant
Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution.
That mu
Have you ever heard of William H. Russell? His company’s name was Russell, Majors, and Waddell, and they hauled freight.Let’s say you want to ship some pots and pans across the country. If you contacted Russell’s firm wa
2. Let ‘em Rant, Let ‘em Rant, Let ‘em Rant
Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution.
That m
Anyone reading this article and hassuffered a job loss recently IStaking the job loss seriously. Thestages often are: 1. A sense of relief, sometimeseuphoria if the job has been a badone, and sadne
2. Let ‘em Rant, Let ‘em Rant, Let ‘em Rant
Listen briefly to what your customer has to say, even if he is simply venting about things outside of your control. Your client will appreciate the caring and you just might learn about another customer problem you can solve. Comments like the ones below can help the customer feel acknowledged and smooth the way to resolution.
That m
For each and every company, their customer service department is almost as important as the sales department. Yes, you can sell, but are the customers satisfied with the product? Customer Service representatives hold the diffic
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Do you know you have money at home?That's right, whether you own your own home or rent, you have valuable dollar bills just laying around. All you have to do is start your own business and you can squeeze it out.S
That must be difficult for you.
I can see how upset you are.
This must be very important
Let’s see what we both can do to fix this
3. Making a List and Checkin’ it Twice
Ask your customer what is her most important or urgent concern. Then ask some more questions to find options to resolve it. Questions like the ones below get you to the heart of the matter:
What happened?
What would you like to see done?
Why is that important to you?
How can you help fix this?
4. O’ Make
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