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Add You - Revealed - A Simple Formula For Success! Exceeding Expectations
As a business owner you may struggle with the question of how you will be able to get everything done. This is especially true for independent service professionals and solopreneurs. There are only so many hours in the day, this isn’t going to change. So something else has to.And if you spend almost all of your time working in your business, you don’t have time for the rest of your life. Isn’t it true that some of the reasons you started your own b
It is a well-documented fact that at least 2 out of every 5 applications contain one major fabrication. What the employer doesn't know can, and almost certainly will, have a tremendous impact on that organization!Dr. Julian Cano, Ed.D, a Clinical Psychologist of 30 years, once said that we are all taught from birth both to lie as well as catch lies. He reasons that most people have the necessary skills and abilities to effectively lie to others and t
For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one, to exceed something, you must know what that something is in the first place… so do you? Do you know what your customer expectations are at each moment of contact? I am constantly surprised by how many of our clients don’t. They have their own personal opinions of what their customers’ expectations are, they believe they know, but can they show me evidence, no! They perhaps show me a survey they conducted over 10 years ago and say “I’m sure it’s
In the pressure washing business it is very important to know how to repair equipment and to try to do as much of it yourself as possible. Let’s face it the most powerful forces of nature are the erosion of water, heat and pressure. Well that is exactly what goes through your equipment every time you turn it on. It may be necessary to remove he coil because of freeze breakage or to clean soot from it. This can be done easily, however, it can be a very messy
For me this is a great formula, but in itself it also raises a number of questions. For example, to deliver a plus one, to exceed something, you must know what that something is in the first place… so do you? Do you know what your customer expectations are at each moment of contact? I am constantly surprised by how many of our clients don’t. They have their own personal opinions of what their customers’ expectations are, they believe they know, but can they show me evidence, no! They perhaps show me a survey they conducted over 10 years ago and say “I’m sure it’s
Alice’s prepaid telephone calling card said ‘Expires August 31, 2001’ on the back.She decided to use the remaining value of the card at 8:00 pm on August 31.Unfortunately, the card had already been terminated when she tried to make a call. There was no value remaining. She held a worthless piece of plastic.The telephone company had terminated her phone card’s value on the very first minute of the listed expiration date (12:01 am), rather
Over the next few years, Gen Yers will enter the workforce in ever-increasing numbers. Gen Yers entrepreneurial spirit makes them self-reliant yet camaraderie oriented attuned a community environment. The influx of Yers will usher in a variety of new learning and performance expectations as well as challenges that will affect how a company manages its employees. For the first time in modern history, the workforce will encompass four separate generations worki
Everyone is familiar with the 3-R’s from school – reading, ‘riting and ‘rithmetic. This was our first introduction to an effective performance model. As proficiency increased in each R, performance was further enhanced. Effective performance models by their very design are a continuum that automatically raises performance to the next level.Today’s businesses have their own 3-R Performance Model. This model hasn’t really changed since the early of orig
If you want a clue as to what your customers expectations are then just listen to the words they use. Customers say, “I didn’t expect to be treated in that way”. People use the word expects a great deal……..when they do they are referring to their inner expectations………which they then use to measure your performance against those expectations.
On our seminars and conferences, I frequently ask the audience to close their eyes and think of landing in an airport in a foreign country they have never visited before. I ask them to look around and tell me what it is l
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