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What Can An MBA Do For Your Career?
It is not enough that we do our best; sometimes we have to do what is required – Sir Winston Churchill.An MBA helps you acquire the broadest range of people skills and a perfected set of proven management skills in addition to helping you develop your thought processes. An MBA also prepares you for positions of leadership. Simp

As the old saying goes: employees don’t leave companies, they leave managers!

REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in busi

Why Phone Answering Services Are Needed
Each day there are an unlimited number of phone calls that are placed. That sounds amazing doesn’t it? What is even more amazing is the number of phone calls that go unanswered. Unanswered phone calls can be costly, especially for those who are trying to run a business. To prevent a loss in business profits there are many business

In today’s tight business market, companies continually try new strategies in developing loyal customers. Maybe the hints within this acronym will help improve your customer service and potentially increase both your customer loyalty and employee retention – S.O.A.R.
S – Specific Job Descriptions
Good customer service begins by thoroughly having your employees understanding the expectations in their roles as “The First Contact.” All job descriptions should accurately reflect the entire performance expected, include the skills required to perform all tasks; provide a narrative explanation in how the skills are utilized on the job; contain any additional shared job responsibilities; and demonstrate how performance is evaluated and measured.
O – Orientation
Customers want employees who understand the policies as well as how to deliver the products or services. Loyal customers do not want to hear phrases such as “That’s not my department” or “I’m new here and I don’t know.” New employee orientation should not only explain the physical structure of the organization and policies, but also include the culture of the organization. HINT: A clearly articulated vision, mission and value statements would be helpful to all new employees.
A – Achievement
Customers react positively when they see name badges with awards or a special designation to distinguish the outstanding customer service employees. New Employees should have the opportunity to see the achievement of existing employees and more importantly the value that such achievement provides to the company. Newsletters, awards are some of the ways to recognize employee achievement.
R – Reinforce
Customers value management that is also customer service focused. Management is not only responsible for reinforcing a workplace environment in which the employees wish to return, but more importantly in modeling the desired behavior. As the old saying goes: employees don’t leave companies, they leave managers!
REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in busin
Effective Business Card Design For Financial Advisors
Financial Advisors have a certain image that they need to portray, and that really comes across in the business cards that they hand out. Financial advisors need to show their conservativeness, formality, and stability, along with the reputation of the company they represent.The business card design is so important in this fie
ly reflect the entire performance expected, include the skills required to perform all tasks; provide a narrative explanation in how the skills are utilized on the job; contain any additional shared job responsibilities; and demonstrate how performance is evaluated and measured.
O – Orientation
Customers want employees who understand the policies as well as how to deliver the products or services. Loyal customers do not want to hear phrases such as “That’s not my department” or “I’m new here and I don’t know.” New employee orientation should not only explain the physical structure of the organization and policies, but also include the culture of the organization. HINT: A clearly articulated vision, mission and value statements would be helpful to all new employees.
A – Achievement
Customers react positively when they see name badges with awards or a special designation to distinguish the outstanding customer service employees. New Employees should have the opportunity to see the achievement of existing employees and more importantly the value that such achievement provides to the company. Newsletters, awards are some of the ways to recognize employee achievement.
R – Reinforce
Customers value management that is also customer service focused. Management is not only responsible for reinforcing a workplace environment in which the employees wish to return, but more importantly in modeling the desired behavior. As the old saying goes: employees don’t leave companies, they leave managers!
REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in busi
Factoring Volume Continues to Grow
Accounts receivable funding, also known as factoring, continued an upward trend in 2005 with volume exceeding $112 billion. This represented a 9.3% increase over the prior year, which is the strongest year to year growth rate since 2000. In fact, only 2001 was the only year in the past 20 that factoring volume did not rise. A/R fun
/i> or “I’m new here and I don’t know.” New employee orientation should not only explain the physical structure of the organization and policies, but also include the culture of the organization. HINT: A clearly articulated vision, mission and value statements would be helpful to all new employees.
A – Achievement
Customers react positively when they see name badges with awards or a special designation to distinguish the outstanding customer service employees. New Employees should have the opportunity to see the achievement of existing employees and more importantly the value that such achievement provides to the company. Newsletters, awards are some of the ways to recognize employee achievement.
R – Reinforce
Customers value management that is also customer service focused. Management is not only responsible for reinforcing a workplace environment in which the employees wish to return, but more importantly in modeling the desired behavior. As the old saying goes: employees don’t leave companies, they leave managers!
REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in busi
A Look at DVD Vending Machines
DVD vending machines are just one of the many types of unusual vending machines making their way over from Japan. In Japan, many products are available from vending machines. You can even go to a fully-automated grocery stores in Japan (a basket travels up and down the selection walls, gathering the selected items, even putting heavi
mployees should have the opportunity to see the achievement of existing employees and more importantly the value that such achievement provides to the company. Newsletters, awards are some of the ways to recognize employee achievement.
R – Reinforce
Customers value management that is also customer service focused. Management is not only responsible for reinforcing a workplace environment in which the employees wish to return, but more importantly in modeling the desired behavior. As the old saying goes: employees don’t leave companies, they leave managers!
REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in busi
The Landscape of Business Has Changed
A special yearly issue of Success Magazine called "The Selling Issue" quoted Scott DeGarmo,"The big money goes to those companies with superior marketing operations. Entrepreneurial companies of today must evolve from being sales oriented to being marketing oriented in order to now win the consumer."Let me explain why it
As the old saying goes: employees don’t leave companies, they leave managers!
REMEMBER: Your desired end result is loyal customers. This begins by improving your customer service training and possibly your employee retention will SOAR as well. If you don’t believer this to be true, maybe the words of W. Edwards Deming, who is recognized by some as the father of Total Quality, will help your company understand the value of excellent customer service “Profit in business comes from repeat customers, customers that boast about your project or service and that bring friends with them.”
Copyright 2005(c) Leanne Hoagland-Smith, M.S.

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Add You - The Best Kept Secret to Improved Customer Service is to Let Your Employees S.O.A.R.

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