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Add You - Seven Ways to Make Your Customers Feel Important
Getting a great job has never been more difficult. For both the job seeker and the hiring company, the job search is often an exercise in wasted time and money.With the advent of the computer, many people have become faceless in the business world. Technological advances like the cell phone, PDA, Blackberry, VOIP, instant messaging and blogging have removed the personality of the user behind the technology.Anyone who is single can tell you how difficult it is to “date” on-line because what you see is not what you get. On-line dating is populated with married p
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require
Business cards are a very popular way of providing your contact information to others. Business cards are used for a variety of reasons including promoting your service or advertising your business to others and are an extremely important tool. In our busy world, it is often inconvenient to write down someone’s information. Being able to simply exchange cards with all that information is very quick and easy. It allows the accurate information to be accessed over and over again. How many times have you wrote down a phone number and put it away? The next time you pulled it out
We can read lots of books and articles about Customer Service strategies and how to build processes that will serve Customers more successfully. All of these things are valuable, but if we put all of our focus on processes, systems, strategies and procedures we may lose track of something very important.
Customers are people first.
This means that each of your Customers, like everyone else, wants to feel important. It a universal truth - we all want that feeling, and will gravitate towards those that make us feel that way.
Hint: Having Customers gravitate towards you is a very good thing.
Here are seven ways that you as an individual, regardless of any corporate policies or systems, can make Customers feel more important, written from the Customer’s perspective:
Please use my name. I know I may have a Customer or registration number and that I might need to give that to you. But I also know that once you put that number in the system, you know my name. Use it. If I hand you my credit card, now you know my name too. Please use it.
I want to be a part of the “in” crowd. That’s why I like being invited into Frequent Flyer clubs, frequent buyer clubs or anything that provides me with discounts, special services, education or surprises. If you have this kind of club, invite me to join. If you don’t have one yet, please think about starting one.
Ask me for my advice. I have an opinion, and if asked in the right way, at the right time, when I know you really care about the answer, I’ll give you that advice. Opinion cards may be OK, but I would love to be asked personally. Give me the chance to tell you what I think, and I’ll reward you with more of my business. I don’t often get asked for my opinion and it feels good. And who knows, you might even get a great idea for a new product or service.
Acknowledge me. I know you are busy sometimes. I can see the line. I even understand that your system might be down, or that you have five people in the phone queue. I’ve been there, I work too. But when I call or come by, acknowledge that I am there and let me know you are glad I’m in the line. A smile and a hello, or a “We’ll be with you shortly” will go a long way. Acknowledge me and I’ll understand. Ignore me, and well, how do you feel when you’ve been ignored?
Surprise me. A little extra something with my order or a hand written note would be nice. A special discount “just because” or a free sample of dessert. It doesn’t have to be a big thing, and it doesn’t have to be every time. If you get a good surprise, do you want to share it with others? Me too.
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require y
Canada is a vast and extremely expansive country. It comprises of many provinces, territories, cities, and towns, each with their own agencies and set of laws. Obtaining Canadian criminal records can be extremely tiresome and difficult because of the different laws and organizations that a person has to understand in order to obtain files. Attempting to access this information from a distance can be even more difficult. However, it is not impossible. In order to be successful at obtaining Canadian criminal records people need to learn the Canadian arrangements well enough to
Customers are people first.
This means that each of your Customers, like everyone else, wants to feel important. It a universal truth - we all want that feeling, and will gravitate towards those that make us feel that way.
Hint: Having Customers gravitate towards you is a very good thing.
Here are seven ways that you as an individual, regardless of any corporate policies or systems, can make Customers feel more important, written from the Customer’s perspective:
Please use my name. I know I may have a Customer or registration number and that I might need to give that to you. But I also know that once you put that number in the system, you know my name. Use it. If I hand you my credit card, now you know my name too. Please use it.
I want to be a part of the “in” crowd. That’s why I like being invited into Frequent Flyer clubs, frequent buyer clubs or anything that provides me with discounts, special services, education or surprises. If you have this kind of club, invite me to join. If you don’t have one yet, please think about starting one.
Ask me for my advice. I have an opinion, and if asked in the right way, at the right time, when I know you really care about the answer, I’ll give you that advice. Opinion cards may be OK, but I would love to be asked personally. Give me the chance to tell you what I think, and I’ll reward you with more of my business. I don’t often get asked for my opinion and it feels good. And who knows, you might even get a great idea for a new product or service.
Acknowledge me. I know you are busy sometimes. I can see the line. I even understand that your system might be down, or that you have five people in the phone queue. I’ve been there, I work too. But when I call or come by, acknowledge that I am there and let me know you are glad I’m in the line. A smile and a hello, or a “We’ll be with you shortly” will go a long way. Acknowledge me and I’ll understand. Ignore me, and well, how do you feel when you’ve been ignored?
Surprise me. A little extra something with my order or a hand written note would be nice. A special discount “just because” or a free sample of dessert. It doesn’t have to be a big thing, and it doesn’t have to be every time. If you get a good surprise, do you want to share it with others? Me too.
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require
When you speak in your native language, you don't have to think about the grammar or the words you use. Correct sentences seem to just come to you. Your brain uses sentences you've already seen or heard. If you want to learn to speak the English language fluently, you have to learn it the way you learned your native language, by reading and listening.Reading and listening to the English language will help you develop English language intuition. Learning the English language is all about putting lots of proper sentences in your head. Your brain can then imitate them an
I want to be a part of the “in” crowd. That’s why I like being invited into Frequent Flyer clubs, frequent buyer clubs or anything that provides me with discounts, special services, education or surprises. If you have this kind of club, invite me to join. If you don’t have one yet, please think about starting one.
Ask me for my advice. I have an opinion, and if asked in the right way, at the right time, when I know you really care about the answer, I’ll give you that advice. Opinion cards may be OK, but I would love to be asked personally. Give me the chance to tell you what I think, and I’ll reward you with more of my business. I don’t often get asked for my opinion and it feels good. And who knows, you might even get a great idea for a new product or service.
Acknowledge me. I know you are busy sometimes. I can see the line. I even understand that your system might be down, or that you have five people in the phone queue. I’ve been there, I work too. But when I call or come by, acknowledge that I am there and let me know you are glad I’m in the line. A smile and a hello, or a “We’ll be with you shortly” will go a long way. Acknowledge me and I’ll understand. Ignore me, and well, how do you feel when you’ve been ignored?
Surprise me. A little extra something with my order or a hand written note would be nice. A special discount “just because” or a free sample of dessert. It doesn’t have to be a big thing, and it doesn’t have to be every time. If you get a good surprise, do you want to share it with others? Me too.
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require
“The Baratarian pirates also offered their services. Even though an American naval force had destroyed their base on Grand Terre Island in September, the Baratarians rejected British overtures to side with them. (6) {Other accounts make it clear the men were willing to go it alone or against the Americans and yet Lafitte convinced them to support the American cause. I see this as part of the French Masonic or Merovingian/Priory plan that included Napoleon. Lafitte and Joseph Napoleon later tried to break Napoleon out of St. Helena. I think Lafitte was their agent and played
Acknowledge me. I know you are busy sometimes. I can see the line. I even understand that your system might be down, or that you have five people in the phone queue. I’ve been there, I work too. But when I call or come by, acknowledge that I am there and let me know you are glad I’m in the line. A smile and a hello, or a “We’ll be with you shortly” will go a long way. Acknowledge me and I’ll understand. Ignore me, and well, how do you feel when you’ve been ignored?
Surprise me. A little extra something with my order or a hand written note would be nice. A special discount “just because” or a free sample of dessert. It doesn’t have to be a big thing, and it doesn’t have to be every time. If you get a good surprise, do you want to share it with others? Me too.
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require
Every year Congressmen and Senators make promises to the people that put them in office. Hundreds of of those promises are made to minority groups in specific areas but most are made at a National level.Here are just a few of the Minority Grant Programs that should give you instant access to all this funding & more!Arab American Institute Scholarships for American Students of Arab Descent, Arab Students Studying in the U.s., and Other Scholarships http://www.aaiusa.org/foundation/33/scholarshipsActuarial Scholarships for Minority Students http://www.bean
Apologize. I hate it when people try to prove they were right, or don’t mention that fact that the order is three days late, or the surcharge can’t be removed, or the item is out of stock. But again, I know things do happen. When things do go wrong though, please give me a simple apology. Here’s the funniest thing. When you make a mistake, and then apologize (perhaps even including a surprise of some sort) I’ll love you more than ever. Apologies and good service recoveries are so rare that you can take my dissatisfaction and turn it into loyalty, if you will do this right.
Listen. Most all of the other things I’ve told you require you to listen. I can tell when you are really listening to me and that makes me feel very good – because true listening is rare, sometimes even at home. Listen to my concerns. Listen to my ideas. Listen to my order, so we don’t have any misunderstandings. When you really listen, you can’t believe how good that makes me feel.
All of us can do most of these things each day. When we do we will make our work more enjoyable, easier, and quite likely will begin creating legions of loyal Customers immediately.
And before you go, read these seven things again, with the voice of one of your Customers in your head, as a reminder of how you can make each of your Customers feel more important.
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