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Add You - Don't Worry, Bad Service Isn't Going Out of Style
10 Ways to Improving Your Client Relationships One thing is true for all consultants; if we have any work, we have clients! One of the most important parts of our work is maintaining and enhancing o
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that
When developing or updating a marketing plan, knowing where to start is often a challenge. To better develop effective marketing strategies, begin by gathering information about both your business and the larger business env
Suddenly, every company in the world gets the message and they all start monitoring, measuring and managing their customer service efforts. Even the most hard-bitten street vendors and ballpark peanut hurlers become gentle lambs, nuzzling and comforting us as they never did before.
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that t
At last you have been called to interview for the job you really want.Do you think this could this be you?Confidently sitting through your interview and being absolutely sure that you can answer any ques
Then, happily, you’re jolted back to reality, as I was today, entering a taxi at the Las Vegas airport. I thought this ride was going to be, at worst, routine. I gave the address to the driver, which is Wynn Road. I assumed it is well known; named after Steve Wynn, whose hotels, past, present and future are sprinkled everywhere in this desert oasis.
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that
Do you remember Frank Sinatra’s song…? “I did it my way”Excellent song. I love it.And you know what… some business owners love the notion of ‘doing it my way’ so much that they ‘hold’ onto every aspect of their
I also hinted to the cabbie that the place was near two major intersections. To me, that level of specificity is as good as a global positioning printout, but not to my driver.
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that
It would be nice to think that the companies on the leading edge of work/life balance programs are simply being good citizens and doing the right thing! But, the fact is that these programs make good business sense.I
He grunted, “I’m not sure where that is.”
Next, he started handing me a Thomas Guide and asked, “You wanna look it up?
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that
Do You Need a Dallas Cleaning Service?Each year, in the Dallas area, a fairly large number of homeowners and business owners use a Dallas cleaning service. Are you one of those individuals? If not, there is a good c
My golly, Captain Kirk, who am I; Mr. Sulu, your navigator?
I snapped back, “That’s not my job!”
He snickered, and found a way of fingering through his own guide en route to get us to my destination.
I know that today’s companies are trying to offer self-service and claim it is the real thing. They implore us to visit their web sites, to use telephone automation, too, so they don’t have to supply real human assistance.
But are cabbies taking a page out of the goliaths’ playbooks?
It can only give you hope if your career consists of reforming customer-insensitive behavior. As long as nature continues to produce oafs like this one, my living is secure!
Dr. Gary S. Goodman © 2006
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