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Add You - Customer Service With A Touch of Mink
LLCs, or limited liability companies, have become more and more popular, especially in Nevada. The primary reason for popularity of LLCs is their ability to combine the personal liability protection of corporations with attractive tax
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfacti
Why would a franchise company which has master franchisees in charge of regions and those regions in charge of the franchisees and the franchisees in charge of their stores and each store has a manager in charge of the employees? After
If you just stood there, sooner or later, an amazing thing happened.
One of the tailors would smile at you, slide the window open, and hand you a scrap of mink, about six inches long and two inches wide.
“Here, here,” he’d say with a big grin. “Take it!” and then he’d chuckle his way back to the workbench.
I’m sure some kids didn’t know what to do with them but with a dozen of these scraps your mother could stitch a very cool Davy Crockett hat for you, or with just one, you could scare your friends by wiggling it like a captured skunk.
What I didn’t appreciate at the time is how clever this was as a customer service investment. Every kid had a mom who was destined to ask where he got the mink, and she’d hear how nice the people were to her kids.
It was a very prudent investment in good will.
Moreover, when the kids grew up, they would become buyers and when they wanted coats, guess where they’d go, first?
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfactio
Machine quilting is becoming more and more popular by the day. Long gone are the days when you would sit down with a quilting frame and manually hand sew it until you are satisfied that it is well designed and will stand the test of ti
“Here, here,” he’d say with a big grin. “Take it!” and then he’d chuckle his way back to the workbench.
I’m sure some kids didn’t know what to do with them but with a dozen of these scraps your mother could stitch a very cool Davy Crockett hat for you, or with just one, you could scare your friends by wiggling it like a captured skunk.
What I didn’t appreciate at the time is how clever this was as a customer service investment. Every kid had a mom who was destined to ask where he got the mink, and she’d hear how nice the people were to her kids.
It was a very prudent investment in good will.
Moreover, when the kids grew up, they would become buyers and when they wanted coats, guess where they’d go, first?
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfacti
Try This NowTake a good look around and make a list of all the objects you can see that are blue. Take your time, there is no hurry.Got your list? You've probably got between five and fifteen objects. Now
What I didn’t appreciate at the time is how clever this was as a customer service investment. Every kid had a mom who was destined to ask where he got the mink, and she’d hear how nice the people were to her kids.
It was a very prudent investment in good will.
Moreover, when the kids grew up, they would become buyers and when they wanted coats, guess where they’d go, first?
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfacti
You can learn a lot about how to do something right by first learning what NOT to do.Take resumes, for example.I review about 200-300 a month, and most have at least 2-3 mistakes. Yet, all those hundreds of mistakes can b
It was a very prudent investment in good will.
Moreover, when the kids grew up, they would become buyers and when they wanted coats, guess where they’d go, first?
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfacti
Do you want to announce something to people? So what do you think is the best way of going about doing this? Banners are the best medium through which you can tell people whatever you want to communicate to them. Banners are usually ma
This is called taking the long view of customer relationships.
It puts Customer Relationship Management (CRM) thinking to shame, which despite its protestations to the contrary, is a what-have-you-done-for-us-lately approach to customer satisfaction.
The CRM folks micro-measure today’s transactions to determine which customers are work perking, and which ones should be utterly ignored. They have no interest in the long-term, in seeding their communities with sweet gestures, which later sprout into arbors of support.
What can you do, to caress your customers, present and future, with the gentle touch of mink?
Answer this well, and you’ll build a path to customer satisfaction that will survive the test of time.
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