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Add You - What Ever Happened To Customer Service?
Something often mistaken by employers or landlords is the fact that any background checks will inevitably take weeks and will eat up funds without end. This is an absolute misconception. While they don't yield so much information, Instant background checks can be done which can quickly and accurately yield important information about someone. While it doesn't go into deep detail, it shows the important bits of criminal record, and the larger picture of the credit of the person in question. These instant checks can display the important red flags on a person. If something suspicious or undesirable comes up, a more in depth check can be done.This type of check is perfect for the busy
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that y
Recently, one of the best stained glass supply and teaching centers in Salt Lake City, closed their doors. They were very aggressive and well run. They had been in business for over fifteen years (I don't know how long their actual years of operation were). Why did they fail? What was new? Two years previously, the long time run business was sold by the original owner who wanted to retire to a man who had made enough money for the purchase running a janitorial business.But, he was soon to discover that the stained glass business is different than any other business. I have often said that I could probably make more money and be more successful in ANY OTHER BUSINESS that I chose to r
Does the grocery store clerk smash your bread into a shopping bag?
Does the fast-food person give you cold fries with your order?
Does the retail clerk chat on her cell phone instead of offering assistance?
Does the repair man make you wait weeks to fix a household problem?
Does the auto mechanic charge you an outrageous price for an oil change?
Does the airline representative shrug their shoulders when your luggage is missing?
Does the eBay seller get annoyed when you ask a question about their auction item?
Does Anyone Care???
If you've experienced any of these unfortunate situations, then you know the frustration that poor customer service creates for a customer.
Unfortunately, good old-fashion customer service is slowly becoming extinct in our day to day lives, and customers long for the days when they were appreciated for their business.
So, what can a small business owner do?
Whether you have a brick-n-mortar store, online business, or eBay auction business...providing Superior Customer Service is the single most cost effective way to make your business stand apart from the competition.
Good customer service is the lifeblood of any business, and turning customers into repeat customers is the ultimate business goal. As many of us are aware, it costs 5 times as much to bring in a new customer, than to keep an existing one.
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that yo
Adored, respected and coveted by customers and organisations alike, corporate brands represent one of the most fascinating phenomena of the business environment in the 21st century. Their importance is unquestionable. Brands, in their various forms, are integral to our everyday existence. This is particularly the case at the organisational level where the concept of the corporate brand now enjoys wide currency in business parlance. There is an increasing realisation that corporate brands serve as a powerful navigational tool to a variety of stakeholders for a lot of purposes, including employment, investment and, most importantly, consumer buying behaviour.Corporate branding has bee
Does the airline representative shrug their shoulders when your luggage is missing?
Does the eBay seller get annoyed when you ask a question about their auction item?
Does Anyone Care???
If you've experienced any of these unfortunate situations, then you know the frustration that poor customer service creates for a customer.
Unfortunately, good old-fashion customer service is slowly becoming extinct in our day to day lives, and customers long for the days when they were appreciated for their business.
So, what can a small business owner do?
Whether you have a brick-n-mortar store, online business, or eBay auction business...providing Superior Customer Service is the single most cost effective way to make your business stand apart from the competition.
Good customer service is the lifeblood of any business, and turning customers into repeat customers is the ultimate business goal. As many of us are aware, it costs 5 times as much to bring in a new customer, than to keep an existing one.
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that y
Enjoying the rewards of an online business is not all a bed of roses. You need to take time to research and understand the best ways to promote your business.Just like traditional business you need to build a reputation, network and advertise. What makes it tough is as online business owners we need to understand how it all works without getting caught up in hype and scams. Remember there are plenty of people out there promising the world but delivering nothing leaving you with empty pockets and no income.So where do you start to get your business known? That is the six million dollar question. If you ask a web designer they will say submit to search engines - good but not th
So, what can a small business owner do?
Whether you have a brick-n-mortar store, online business, or eBay auction business...providing Superior Customer Service is the single most cost effective way to make your business stand apart from the competition.
Good customer service is the lifeblood of any business, and turning customers into repeat customers is the ultimate business goal. As many of us are aware, it costs 5 times as much to bring in a new customer, than to keep an existing one.
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that y
CNBC's new show Business of Innovation is s show all business students should watch. It throws a window of clarity to business and innovation ideas that have been twisted over the years. Maria Bartiromo is very helpful with pulling out tips from the guests on the shows. These are areas she probably already knows, but she makes it easy for viewers to get the idea. Last weeks episode focussed on the fact that technology is not necessarily innovation, but understanding what problem you are trying to solve is key.I was mostly intrigued by the insights of ray kurzweil, The man is a genius He thinks like an innovator should. Reinforcing the point that its the mentality one has to cultivat
So, what is the big secret to turning customers into repeat customers?
There is no real secret to getting customers to come back. All you need to do is provide customer service that exceeds your customers expectations and outperforms your competitors service.
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that y
Every business owner knows without their customers they do not have a business. Finding customers is only the first step in running a business. Keeping them for the long haul is the most important thing a business needs to do.Customers want to buy their goods and services from businesses in tune with their needs, wants and desires. They want to be taken care of and sold the best possible products for a reasonable price. What they do not want is to deal with a business that does not seem to have those thoughts in mind. How can keep your customers happy, and still make a profit?1. Do not forget your current customers when you offer promotions and special offers. While you do wa
Good Customer Service is really quite simple, let's review some important tips on how to make your valued customers feel truly special so that they keep coming back for more.
1. Start by always having a cheerful, helpful, courteous, and positive attitude.
2. Take a good look at your business and the products that you offer, and determine what makes you special and different. Use that unique edge or knowledge to inform and educate your customers about your products.
3. Study your competition. Take a close look at their services and find ways to make yours better.
4. Stop Customer complaints before they start. Provide as much information about your business, your products, your sales and return policies, your shipping and delivery policies, etc., to avoid any confusion, questions, or misunderstandings right from the start.
5. Treat customers the way that you would like to be treated. Everyone deserves to be treated with kindness, fairness, honesty, and respect.
6. Provide a warm, friendly, and inviting atmosphere. For Online businesses, since they cannot see your friendly face, convey your personality by creating an inviting web site or auction listing, and cheerfully welcome your guests to your site.
7. Address your customers questions and concerns as quickly as possible.
8. Always tell your customer what you CAN do for them, don't start the conversation by telling them what you CAN'T do.
9. Listen attentively to your customers. Pay attention to what they have to say, and respect their opinions. Consider doing a survey by asking them relevant questions to help improve your business.
10. Ship or deliver your products as quickly as possible. Customers love instant gratification.
11. Keep your customers informed of any unusual problems or troubles as soon as possible. Each situation is different, so use your best judgement.
12. Use correct grammar, and avoid slang words or abbreviations when emailing a customer. Use
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